Croatia Airlines Complaints: Contact Information, Common Issues & Tips

Written By Joanna Teljeur

Last Updated: September 20, 2024

Croatia Airlines operated 25,977 flights in 2023, and you can bet that not all of them were perfect. Sometimes turbulence can make a flight unbearable while other times, passenger dissatisfaction stems from operational issues. Whatever your specific issue, you can find out the contact information as well as tips for lodging a successful complaint in the sections that follow.

If you’re having trouble reaching Croatia Airlines after a flight disruption, we can helpAll you have to do is provide some basic details about your itinerary, and we’ll tell you if it is eligible for and how much you could be owed in compensation.Check Your Flight

How to Resolve a Problem with Croatia Airlines

From uncomfortable seats to long wait times, many issues are worthy of a complaint. In certain circumstances, you could be given a travel voucher or some other gift to make up for your bad experience, but other situations, like those listed below, can lead to sizable cash payouts. 

• Lost and damaged baggage 
• Delayed flights that cause you to arrive 3 or more hours late at your destination.
• Cancelled flights if you were given less than 14-days notice.
• Denied boarding caused by oversold flights

Why Some Complaints Result in Payouts

Passengers on Croatia Airlines flights are protected by Regulation EU261. This means that if you have a delay, cancellation, or other flight disturbance that causes you to be 3 or more hours late at your destination, Croatia Airlines must compensate you if they are at fault. In fact, could get between €250-€600, depending on the flight distance.

You can also get as much as €1,599 money back from the carrier if your luggage was delayed, damaged, or lost, but always report your problem immediately.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Croatia Airlines Contact for Refunds

For Croatia Airlines refund requests, passengers can contact the airline via the dedicated refunds form, but it’s not easy to find. You can find it by going to the Croatia Airlines site and looking for their contacts page. Once you’re there, choose ‘Claims’ and you’ll see the Refunds option in the next window.

How to Contact Croatia Airlines

What’s the best method for contacting the carrier? It depends on your unique situation. If you’re lodging a formal complaint or request for compensation, it’s best to do so in writing. If you have more urgent matters related to cancelled flights and rebooking, you’re better off using the Croatia Airlines app. If all else fails, you can always reach out to them on social media.

Croatia Airlines Email Address

• Main: contact@croatiaairlines.hr
• For after hours: pax.service@croatiaairlines.hr

Croatia Airlines Phone Numbers

+385 1 66 76 555 - International

This phone number is open Monday through Friday 08:00-20:00; Weekends, Holidays 09:00-15:00 local time.

You can also reach the carrier after hours.

• +385 1 6164 581
• +385 1 6265 930

Croatia Airlines Contact Forms

Croatia Airlines provides a contact form for each of the following issues. Using these forms is often the most efficient way to contact the airline. While email allows you to submit official complaints, the forms allow the airline to sort through the requests in a more organised fashion which means a more timely response.

• Compensation claims
• Complaints
• Compliments or
• Suggestions

Croatia Airlines Social Media Channels 

Sometimes, the best way to get a response is by messaging the airline on one of their social platforms. Many passengers report getting answers or help more quickly this way especially for flight disruptions. If you do use this method hoping for a more timely response, X, Facebook, TikTok will work best.

The airline is active on several social sites including:

• Facebook
• Instagram
• X/Twitter
• TikTok

Croatia Airlines Mailing Address

If you can’t use the contact forms, you can always send them correspondence via post at the following address:

How to Get the Result You Want

Simply submitting a complaint will not lead to a payout. In order for this to happen, you will need to provide as many details about your experience as possible including flight numbers, photos, receipts, screenshots, and anything that can support your claim.

You should ideally submit the complaint to Croatia Airlines as soon as you can to avoid missing details. Also, there are usually time limits for submissions. 

Include accurate contact information, and make sure the details match what you used to book your flight. You’d be surprised how many passengers don’t give accurate emails and phone numbers, and you don’t want to give Croatia Airlines an excuse not to get in touch.

Another way to improve your chances of a successful result is to clearly and kindly tell them what you hope to get to make the situation right. Basically, what will fix the problem? Tell them what you want and why.

How AirAdvisor Can Help

Have you already contacted Croatia Airways? If they denied your claim or haven’t responded, we can step in to help.

1. Go to the the AirAdvisor homepage
2. Provide a few preliminary flight details and click Check Compensation
3. Enter a few more specifics about your trip
4. After we do the initial review, we’ll contact you if we need more details for your claim.

Let AirAdvisor take care of the complaint for youWe have a 98% win rate, and we’ve been defending passengers’ rights since 2017. Get started today and get the compensation you’re owed! Check Your Flight