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Egyptair Complaints: Customer Service Contact Information and Tips for Improving Your Outcome

Written By Joanna Teljeur

Last Updated: October 8, 2024

The Canadian Transport Agency reported that  between April 2023 and June 2024, 

Egyptair received an average of 20 complaints for every 100 flights. This number is on the high side with only 2 other airlines surpassing this average. 

Have you had a less-than-satisfactory experience with Egyptair? If you have, and you’re trying to find contact information and how to best submit a complaint, keep reading because we’ll give you all these details as well as some tips on how to get the best outcome for your unpleasant experience.  

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About Your Passenger Rights

An essential part of contacting and complaining to any airline, is understanding your basic passenger rights. So, before we go further, we wanted to clarify a few things for you so you’ll have better success.

Any time you fly with Egyptair from an airport in the European Union or the UK, your rights are covered by the laws of those regions. EU261 regulations protect you as a passenger, when you have flight delays, cancellations, denied boarding from overbooking, and missed connections. 

As long as the conditions are met, you could be eligible for as much as €600 in cash compensation. So, before you contact Egyptair, check to see if your flight is eligible by using our free compensation calculator.

Tips for Contacting Egyptair by Phone

1. Get your flight information. Egyptair customer service will need basic information about your flight to access your booking. To save time, make sure you have all relevant details handy.
2. Prepare for long wait times. During times of widespread flight disruptions or busy travel times, phone lines can be tied up for a while, so remember to be patient and polite.
3. Fees for calls. Egyptair phone lines may incur fees, so when possible, use local numbers as they may have shorter wait times as well as lower fees.

Egyptair Phone Numbers

Social Media Channels for Egyptair

You can also contact Egyptair on Facebook and X. If you’re not getting through by phone or you need to draw attention to an email or form request, you can always send a direct message on social media. Plus, if you’re in the middle of a flight disruption and you need help, a direct message can sometimes get you the answers you need!

While this method can get you through to an Egyptair representative, you should always be careful corresponding on social media, especially on public posts. There are a growing number of scams that target passengers who have had delays and cancellations where people pose as airline agents to get personal info. 

Be sure that the Egyptair page is authentic, and only contact them through messenger.

Lastly, be especially careful about disclosing any personal and/financial details.

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How to Submit Egyptair Complaints

As we mentioned earlier, knowing your passenger rights can make a big difference in the outcome of your complaint submission, but passengers contact Egyptair for many reasons outside of flight delays. While the complaint topics list below might only give you peace of mind or maybe a voucher, it’s still worth airing your concerns. 

Some of the usual complaints are about:

• Lost damaged, or delayed baggage
• Poor in-flight experience
• Poor customer service
• Hidden fees
• Airline policies
• Booking mistakes
• Safety issues
• Problems with accessibility

Tips for a Favourable Outcome

1. Try to stay professional and courteous in your message. Kindness and empathy will bring you better results.  
2. Include all the relevant details of your situation including booking details, dates, times, and a clear explanation of what happened.
3. Include supporting documents like notes from previous conversations with airline representatives, photos, booking receipts, and the like. These will help validate your complaint.
4. Be persistent. It can take some time for a decision to be reached, so feel free to drop them another message to find out where things stand.

Egyptair Email Addresses

Any complaint or more official question or concern should be sent in writing. Below you’ll find several email addresses for different concerns and locations. 

Egyptair Customer Service Contact Form

A better way to reach the airline is through their contact forms. They offer one for refunds as well as complaints. These can sometimes result in faster response times because the forms are sent to dedicated mailboxes with teams to handle these kinds of issues. Plus, you can upload documents and add plenty of information about the issue you’ve had. 

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 450,000 passenger claims so far. Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!