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Contact Information

Website:

www.egyptair.com

Mailing Address:

90 Broad Street
Suite 501
New York, NY 90 Broad Street - Suite 501 New York, NY 10004 USA

Egyptair
Administerial Complex, South Building 2nd Floor
Cairo, Egypt

Phone:

08 44 822 1110 - UK
1-212-581-5600 - US

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Egyptair Complaints: Customer Service Contact Information and Tips for Improving Your Outcome

Egyptair Complaints: Customer Service Contact Information and Tips for Improving Your Outcome

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: October 08, 2024

The Canadian Transport Agency reported that  between April 2023 and June 2024, 

Egyptair received an average of 20 complaints for every 100 flights. This number is on the high side with only 2 other airlines surpassing this average. 

Have you had a less-than-satisfactory experience with Egyptair? If you have, and you’re trying to find contact information and how to best submit a complaint, keep reading because we’ll give you all these details as well as some tips on how to get the best outcome for your unpleasant experience.  

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight

About Your Passenger Rights

An essential part of contacting and complaining to any airline, is understanding your basic passenger rights. So, before we go further, we wanted to clarify a few things for you so you’ll have better success.

Any time you fly with Egyptair from an airport in the European Union or the UK, your rights are covered by the laws of those regions. EU261 regulations protect you as a passenger, when you have flight delays, cancellations, denied boarding from overbooking, and missed connections

As long as the conditions are met, you could be eligible for as much as €600 in cash compensation. So, before you contact Egyptair, check to see if your flight is eligible by using our free compensation calculator.

young man lokking at his phone

Tips for Contacting Egyptair by Phone

  1. Get your flight information. Egyptair customer service will need basic information about your flight to access your booking. To save time, make sure you have all relevant details handy.
  2. Prepare for long wait times. During times of widespread flight disruptions or busy travel times, phone lines can be tied up for a while, so remember to be patient and polite.
  3. Fees for calls. Egyptair phone lines may incur fees, so when possible, use local numbers as they may have shorter wait times as well as lower fees.

Egyptair Phone Numbers

Location

Egyptair Phone Number

Canada

Monday - Friday 09:00-17:00

001 416 960-0009 

001 416 960-0372 

Egypt

1717-0900 70000 All days, 08:00-20:00

Ireland

+353 (0) 1 804 5109, Monday-Friday -9:00-17:00

United Kingdom

Monday-Friday 09:30-17:30

08 44 822 1110

02 07 013 4950

United States

Monday-Friday 09:00-17:00 ET

1-212-581-5600

1-212-315-0900

Social Media Channels for Egyptair

You can also contact Egyptair on Facebook and X. If you’re not getting through by phone or you need to draw attention to an email or form request, you can always send a direct message on social media. Plus, if you’re in the middle of a flight disruption and you need help, a direct message can sometimes get you the answers you need!

While this method can get you through to an Egyptair representative, you should always be careful corresponding on social media, especially on public posts. There are a growing number of scams that target passengers who have had delays and cancellations where people pose as airline agents to get personal info. 

warning

Be sure that the Egyptair page is authentic, and only contact them through messenger.

Lastly, be especially careful about disclosing any personal and/financial details.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

How to Submit Egyptair Complaints

As we mentioned earlier, knowing your passenger rights can make a big difference in the outcome of your complaint submission, but passengers contact Egyptair for many reasons outside of flight delays. While the complaint topics list below might only give you peace of mind or maybe a voucher, it’s still worth airing your concerns. 

Some of the usual complaints are about:

  • Lost damaged, or delayed baggage
  • Poor in-flight experience
  • Poor customer service
  • Hidden fees
  • Airline policies
  • Booking mistakes
  • Safety issues
  • Problems with accessibility

Tips for a Favourable Outcome

  1. Try to stay professional and courteous in your message. Kindness and empathy will bring you better results.  
  2. Include all the relevant details of your situation including booking details, dates, times, and a clear explanation of what happened.
  3. Include supporting documents like notes from previous conversations with airline representatives, photos, booking receipts, and the like. These will help validate your complaint.
  4. Be persistent. It can take some time for a decision to be reached, so feel free to drop them another message to find out where things stand.

a young couple at the airport

Egyptair Email Addresses

Any complaint or more official question or concern should be sent in writing. Below you’ll find several email addresses for different concerns and locations. 

Egyptair Customer Service Contact Form

A better way to reach the airline is through their contact forms. They offer one for refunds as well as complaints. These can sometimes result in faster response times because the forms are sent to dedicated mailboxes with teams to handle these kinds of issues. Plus, you can upload documents and add plenty of information about the issue you’ve had. 

egyptair complaints form

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 400,000 passenger claims so far. Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!

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Complaints

Amos Nyanamba

No reason given

Jan 25, 2025
I was meant to fly from Nairobi to Cairo then from Cairo direct to Heathrow but my flight was disrupted and caused me a lot of damage by staying overnight in Cairo
Abdulrahman Alsaleh

Flight stopped at Germany for a technical issue

Jan 8, 2025
Ticket Number MS 779 Date Oct 31 2024 I am writing to formally express my disappointment with the experience I had during my recent trip on [date], from Riyadh to Cairo to London. While I understand that unforeseen technical issues can arise, the way this situation was handled was far below any acceptable standard of service. When the flight was unexpectedly diverted to Frankfurt, I was left stranded without any updates or communication from your team. As I do not hold a Schengen visa, I was unable to leave the airport, leaving me with no choice but to sleep on the floor for over 10 hours. During this time, I had no access to food, water, or my luggage. After hours of complete silence and frustration, I had to book a flight at my own expense to reach London. To this day, I have received no communication, no apology, and no acknowledgment of this incident from your airline. This experience has been not only inconvenient but also deeply disappointing. I expect to be compensated for the distress, inconvenience, and additional expenses I incurred. Compensation could be in the form of financial reimbursement or travel vouchers for future flights. Please confirm receipt of this email and let me know how the airline plans to address this matter promptly. Thank you for your attention to this serious issue. I look forward to your swift response.
Preferred solution: Compensation, Reimbursement, Apology / Voucher
Margaret Eid

No reason given

Jan 2, 2025
My Flight was delayed by 3.29 hours, the airline never told us why was a delay, we arrived at my final destination after midnight Cairo time we should had arrived 8.40 pm Cairo time
Russel Ives

No reason given

Dec 26, 2024
Plane was late arriving at Heathrow and then we spent a further 1hour waiting on the plane until we got a slot to take off. We left London 4 hours late and arrived at Johannesburg more than 3 hours late 11h30
Eman Negm

Weather conditions

Dec 12, 2024
I am writing regarding the delay of flight number MS 780 from Lonon ((Heathrow) to Cairo (Cairo int'l) on the 7th of December, 2024, causing inconvenience and disruptions to my travel plans. Our flight was scheduled to take-off at 22:30, we have done the boarding, security checks, were directed to the gate, waiting for the plane, that was announced to be delayed, until they announced that it was cancelled due to bad weather conditions. We were asked to go all the way back again from the gate to the luggage area, we were handled our languages, left with no answers to our questions, no exact date to our next flight, no hotel compensation to stay in, I slept that night with all my stuff on a chair in Nero cafe, refusing to leave the airport, concerned to miss any announced flight, when at 6:30 am (the next day) the cafe's staff started yelling to wake us up (this was so hamulating), at 9:00 am some of the airport staff came to tell us that there is a flight taking-off at 11:00, we went all through the process once again of boarding and security checks, left with no information about the gate, but some of Egyptair staff told us it is the same gate as yesterday's to discover the gate was in another totally different zone, they finally announced the gate at around 13:00, the plane took-off at around 14:30 (a total delay of 16 hours, with no compensation, but for a £14 voucher to buy a sandwich from one of the airport’s cafes!!). This was the worst flight I've ever seen, I am still suffering from neck and back pains Accordingly, I am requesting a compensation as per the compensation policy of the company and as per the int'l aviation and airports laws, taking into consideration the very short notice, the long hours of delay and especially that we were no offered a hotel to stay in and we spent a horrible night at the airport
Mai Mohamed

Nov 29, 2024
I am writing to formally raise a complaint regarding a series of issues we experienced with Egypt Air, particularly concerning flights MS778 and MS779. Flight MS778 Disruption: Our flight, MS778 on 17Aug’24, was significantly disrupted due to an aircraft change, and we were offloaded without any prior notification. This caused substantial inconvenience, and no alternative arrangements were communicated in a timely manner. Staff Behavior at London Check-in Counter: The behavior of your staff at the London check-in counter (Counter A25) was unprofessional and rude and refused to check in my luggage due to a technical issue with my ticket as he stated and he threatened me in front of my family that he will call security for me , a complaint was raised to the station Cabin same day. Their lack of assistance and dismissive attitude exacerbated an already frustrating situation. Unsuitable Hotel Accommodation: The hotel provided to us as compensation for the flight disruption was not suitable. It did not meet the basic standards of comfort, which added to our discomfort. Entertainment System on MS779: On our return flight, MS779 from Cairo to London on August 9th, the in-flight entertainment system was not functioning, further diminishing our travel experience. Given the nature of these disruptions and poor service, I kindly request that Egypt Air addresses these issues and offers appropriate compensation for the inconvenience caused. We expect a prompt response to ensure that such issues are rectified and prevented in the future. Our ticket no and Booking details records are foolwing. 1.1MOHAMED/MAI MRS 2.1ABOUTALEB/OMAR MR 3.1ABOUTALEB/ZAIN MSTR*P-C09 DOB 26AUG15 Pnr: NNJKJL Tkno’s# 0775407251043-44-45 Thank you for your attention to this matter, and I look forward to your prompt resolution.

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