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Air Mauritius Complaints: Phone Number, Email, and Online Forms

Written By Amy Lancelotte

Last Updated: December 19, 2024

Operating since 1967 from Sir Seewoosagur Ramgoolam International Airport, Air Mauritius connects its namesake East African island with destinations across Europe, Africa, Asia, Australia, and the Middle East. When you fly to any of these destinations, you can run into issues that require a complaint. For example, in a January 2024 report from CH-Aviation, up to 66,000 passengers encountered a serious Air Mauritius delay or cancellation in the previous 45 days.

Luckily, for flights from Europe and the UK, passenger rights are spelled out in Regulation EU261 and UK261. In the UK in 2023, the CAA only dealt with one active UK261 complaint for the airline. But, that’s not to say that there aren’t many more eligible UK passengers who just didn’t know they could file an Air Mauritius complaint. Plus, when you factor in all the European passengers who would also qualify, there are tons of potential complaints.

Complaints for compensation through these two regulations are always worth filing for up to €600/£520 in compensation. Additionally, using the Air Mauritius phone, email, or online forms is also worthwhile for other complaints, like poor service. Here’s the scoop on how to get through to Air Mauritius with your complaint, whatever it may be:

Have you already tried to submit an Air Mauritius complaint for a delay or cancellation but were unsuccessful?Let us help you get the payout you deserve. Click here to check your flight. Check Your Flight

Air Mauritius Contacts - UK + Abroad

For most complaints, the airline prefers you submit an online form rather than a call. But that doesn’t mean you can’t get through to an actual representative using Air Mauritius’ phone lines. Make sure you pick the correct number as the Air Mauritius phone contacts are specific to your country. 

Air Mauritius Customer Service

If your complaint is urgent, the Air Mauritius phone numbers are your best option for an immediate answer. You can get service in English and French.

Air Mauritius Phone Numbers

Here’s how to reach Air Mauritius by phone:

Note that long-distance and roaming charges can apply, depending on your phone plan.

Contacting Air Mauritius Phone Lines - Best Practices

• Have the essential info at hand: Before calling, make sure you have all your important details within reach, including your reservation/booking number, flight date and number, Kestrelflyer (frequent flyer) number, and passport info (if applicable).
• Minimize wait times by calling off-peak: When choosing a time to call, early mornings or late evenings are usually quieter. Mondays, Fridays, lunchtime, and after major disruptions should be avoided.
• Be clear and concise: When speaking to the agent, clearly state the purpose of your call. Be specific about your type of complaint and they can likely get the issue resolved faster.
• Ask for a reference and document the call: At the end of the call, request a reference or case number for your inquiry. This aids in follow-up and tracking. Also jot down the key details from the call for your own reference, including the agent’s name, call time, and a quick conversation summary.
• Prepare to follow up: If and when you don’t receive a timely resolution, don’t hesitate to call back. Use your reference number and the details from your previous call(s) to continue following up until your issue is resolved to your satisfaction.

Air Mauritius Email Complaints

There is a catch-all email you can use when you need to describe your complaint in depth and want a “paper” trail:

Air Mauritius Social Media Contacts

Air Mauritius has a social media presence on the three main platforms: X, Instagram, and Facebook. While these are not typically the best ways to initiate an Air Mauritius complaint, if you’re not getting a reply, social media may be able to help. Exposing the issue to thousands of followers has a way of provoking a response from the airline.

Air Mauritius Online Complaint Forms

The Contact Us page on Air Mauritius’ website directs you to their series of online forms if you want to file a complaint about ticket refunds, delayed flights, baggage, or cancelled flights. There is also an online form for compliments and suggestions, which is where you can submit an Air Mauritius complaint related to poor service or other issues.

What If Air Mauritius Doesn’t Respond To Your Complaint?

This is when you might consider heading to social media to draw attention to the situation. Alternatively, if your complaint is about any type of flight disruption, including denied boarding and missed connections, AirAdvisor is your best ally. We know how to get through to airlines and have a 98% success rate. 

When your Air Mauritius flight is delayed by at least 3 hours or cancelled within 14 days of your departure, we can helpStart here to claim up to €600/£520.Check Your Flight

Advice For a Successful Ai Mauritius Complaint

• Submit your Air Mauritius complaint ASAP: It’s important to file your complaint without delay. Waiting too long could result in the loss of documents or crucial details.
• Clearly state what you want: Be specific about the outcome you expect from your complaint. If necessary, mention any applicable regulations in the EU or UK.
• Be factual: Keep your complaint brief and to the point, focusing on the key facts. Avoid long explanations and ensure the information is accurate.
• Expect to follow up: Like with using the Air Mauritius phone numbers, following up will increase your chances of a complaint resolution. 
• Leverage social media for a faster response: If you're experiencing delays in communication via traditional methods, consider reaching out to Air Mauritius through their social media platforms.
• Be prepared to escalate: If your complaint isn't addressed to your satisfaction after your initial submission and follow-up attempts, don't hesitate to escalate the issue. Politely request to speak to a manager who can provide more assistance.

Air Mauritius Compensation Form

From the contact page, choose the appropriate claim form for your Air Mauritius complaint. For example, if you need to submit a claim for compensation related to a delayed flight, you would navigate to the delays and cancellations section and click on “Make a claim for a past flight.”

Filing Your Air Mauritius Complaint

Written Air Mauritius complaints can be a challenge, especially if you’ve never attempted one before. If you need a kick-start, here are some templates to use:

• Unacceptable service template
• Refund template
• Flight disruption template

And if you find it all too time-consuming, remember that our airline compensation experts are available to help.

Your Options When The Air Mauritius Contact Form Isn’t Working

If you can’t get the Air Mauritius online claim forms to work, one option is to use email or social media instead. Calling isn’t the ideal choice for a flight disruption complaint, as you want to have a definite record of the correspondence. 

Another option is to wait for any technical issues to be resolved if you’re getting an error message or the form won’t load. You can also call in this situation to advise the airline of the problem.

Lastly, and the easiest option, you can have AirAdvisor file the complaint on your behalf. We’ll take care of the follow-ups, escalations, and anything else the airline requires to increase your chances of up to €600/£520 in compensation.

Filing an Air Mauritius Complaint via AirAdvisor

For any type of flight interruption, you can go to our website and submit your complaint in a few simple steps. To date, we have successfully processed over 430,000 claims, so why not add yours to the ever-growing list?

Think you may be eligible for an Air Mauritius flight compensation claim?Check your expected payout and file a claim here.Check Your Flight

FAQs: Air Mauritius Complaints