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Contact Information

Mailing Address:

World Business Centre 1 Newall Road, Hounslow, London Heathrow Airport, TW6 2FA
Austrian Airlines, Office Park 2, Wien, Wien A-1300, Austria

Phone:

+44 20 76608190 UK
1-516-738-4422 US

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Austrian Airlines Complaints - Effective Procedures, Contact Information, and Passenger Rights

Austrian Airlines Complaints - Effective Procedures, Contact Information, and Passenger Rights

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: January 15, 2025

Austrian Airlines transports millions of passengers every year, and although it may not be as busy as giants like British Airways or American Airlines, all those flights and passengers can create issues. While this most often occurs in the form of Austrian Airlines interrupted flights, there may also be challenges with poor customer service or your luggage.

When you need to make Austrian Airlines complaints, knowing the proper procedures, appropriate contact methods, and your regulated passenger rights can go a long way in helping to resolve your complaint. Here’s what you should know:

Common Austrian Airlines Complaints

Complaints can take a lot of time out of your busy schedule, and to help ease the burden, some Austrian Airlines complaints are more worthwhile than others. Certain issues require the airline to issue compensation, and they are:

Another type of frequent Austrian Airlines complaint is related to damaged, delayed, or lost luggage. And lastly, complaints are often filed due to unsatisfactory service.

Rights of Austrian Airlines passengers

Your Austrian Airlines Passenger Rights and Compensation

As we mentioned, some Austrian Airlines complaints require compensation, and this is due to the European Union regulation EU 261/2004. Expected compensation for flight interruptions generally ranges from €250 to €600, which certainly makes Austrian Airlines complaints worthwhile. We know that your flight needs to be delayed by a minimum of 3 hours, but the payout is also dependent on flight distance.



Total Delay Destination

Flight Distance

Flights 1500km or less

Internal EU flights over 1500km

Non-internal EU flights from 1500km to 3500km

Non-internal EU flights over 3500km

Fewer than 3 hours

€0

3 hours or more

€250

€400

€400

€600

Think that your Austrian Airlines flight qualifies for flight delay compensation?Click here to double-check

For mishandled bags, the compensation works a little differently and can amount to a whopping €1,300, thanks to the Warsaw Convention. Technically, Austrian Airlines complaints that fall into the category of feedback aren’t covered by any official regulations. But that doesn’t mean the airline won’t issue things like credits or discounts in an attempt to gain back your trust.

Our Tips For Austrian Airlines Complaints

To ensure the best possible outcome and resolve things quickly, think about these things before you file your Austrian Airlines complaint:

  • Time is of the essence. It’s always a good idea to submit your Austrian Airlines after travel complaints as soon as you arrive back home. Otherwise, specific details and necessary documents, like photos, boarding passes, reference numbers, etc., may get lost.
  • Keep the important stuff. Always keep any documentation you have about the situation until the complaint gets resolved. Don’t risk losing receipts or correspondence that will help to validate your complaint.
  • Contact info for you. Ensure that the airline can contact you easily with questions. You don’t want them to drag out the resolution for any longer than necessary.
  • Be as specific as possible. Recount the details of your complaint in a specific way, referring to the facts. It may also be worthwhile to reference appropriate regulations like EU261 or the Warsaw Convention to state exactly what you expect from them to resolve things.

Contacting Austrian Airlines Regarding Complaints

Austrian Airlines Complaints Form

In the website’s Help section, you’ll find the Austrian Airlines complaints forms for various issues. This includes flight disruptions and mishandled luggage.

Austrian Airlines Complaints Email Address

There isn’t an Austrian Airlines complaints email available, but there is a general section for help that’s not covered in the main forms. Filling out the Austrian Airlines complaints form online will basically act as an email and provide a record of the correspondence.

Austrian Airlines Complaints Phone Number

UK passengers should call +44 20 76608190 to reach the call centre that’s open every day from 08:00 to 18:30. USA-based passengers should call 1-516-738-4422. If you need immediate help after these centres close, you can call the main Austrian number at +43 1 70148 1000, which offers help in English and German.

Austrian Airlines Live Chat

The airline doesn’t technically have a “live” chat, but it does have an Austrian Chat Assistant named Maria who can help you with basic questions.

The easy way to submit Austrian Airlines complaints

5 Simple Steps For Submitting Austrian Airlines Flight Disruption Complaints

  1. Head over to AirAdvisor.com.
  2. Fill in the basic info about your Austrian Airlines flight.
  3. Click “Check Compensation.”
  4. Provide just a little more information about you and your situation.
  5. AirAdvisor goes to work and completely resolves the Austrian Airlines complaint for you.

As a flight disruption complaint partner trusted by thousands of passengers, we make things easy for our clients. The only thing to note is that we do remove a small amount on any successful compensation claims (percentage) for our time. On the flip side, if, on the off chance, your Austrian Airlines complaint does not result in a payout, we don’t require any payment.

Prefer to have an experienced team handle your Austrian Airlines flight delay complaints?Start the fast and easy process by simply clicking here

FAQs: Austrian Airlines Complaints

How do I contact Austrian Airlines with a complaint?

The Austrian Airlines complaints form online that best applies to your situation is the ideal contact method. Alternatively, if you prefer to have an experienced partner look after the complaint for you, AirAdvisor is always ready to help.

What’s the Austrian Airlines complaints phone number?

It depends on your location: US passengers can call 1-516-738-4422. UK ones can call +44 20 76608190. In the event that these call centres are closed, you can opt for the main Austrian service centre at +43 1 70148 1000, which does offer communication in English.

Is filing Austrian Airlines complaints worthwhile?

Yes, absolutely! The airline can use the feedback to improve things and will sometimes provide discounts to restore your trust. Additionally, for flight disruptions like denied boarding, delays, or cancellations, passengers may be entitled to compensation between €250 and €600 - definitely worth a try.

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Complaints

Alen Vidovic

Weather conditions

Feb 10, 2025
I booked a flight ticket through Austria Airlines from Warsaw to Zagreb via Vienna for 28/09/2024, my reservation number LZGA74. The first flight, OS628, was scheduled to depart from Warsaw on 28 September at 06:50 and arrive to Vienna at 08:00. This flight arrived on time. The second flight, OS683, was scheduled to depart from Vienna on 28 September at 09:40 and arrive to Zagreb at 10:45, but it was cancelled. For this second flight, I, like all other passengers went through the boarding procedure, after which we were put on the bus on airside and on our way to the plane. After a few minutes of driving the bus stopped, the driver opened the bus door and an Austrian Airlines staff member approached from the outside to the opened bus door and informed us that there was some kind of problem with the plane and that we should wait on the bus until it is resolved. After 10-15 min of waiting in the bus we were told that we will go back to the gate where we will receive further information. At the gate we were informed that the weather is bad in Zagreb and it is up to the pilot to decide whether to fly or not. After another 30 min of waiting we were informed that pilot decided not to fly and the flight is cancelled. After that there was a lot of commotion and while wating to get through to a staff member I heard that some passengers were offered a bus from the Vienna airport to Zagreb. When I reached the staff member, I asked about that bus, but I was told that it was fully booked and only for 50 people. A staff member also told me that I should report to the Service Center. At the Service Center I was rebooked on the following flights: OS115, scheduled to depart from Vienna at 17,40 and arrive to Munich at 18:40, and LH1730, scheduled to depart from Munich at 20,20 and arrive to Zagreb at 21,20. At Service Center, I also received a voucher value 15 EUR. Finally, I arrived at my final destination at 21:30, almost 11 hours (10:45) later than scheduled.
Mehrnaz Ghamari

No reason given

Jan 20, 2025
Dear Airadvisor team, I, Mehrnaz Ghamari, would like to submit my claim for a flight cancellation on 06 October 2024 from Tehran Imam Khomeini Airport to Frankfurt, through Vienna. (IKA -> VIA OS 872 and VIA ->FRA OS 203) Lufthansa canceled our original flight and rebooked us 2 times with Emirates Airline and Turkish Airlines, although from Istanbul to Frankfurt and excluding Tehran to Istanbul. Still Lufthansa failed to provide us with a replacement flight from Tehran to Istanbul and therefore we had to buy a local ticket from “Aseman Airlines” which costed EUR 282. Lufthansa could have offered us refund for this flight cancelation but they did not. Lufthansa was also aware of the situation form 23 September but still did not take appropriate measure for the flight disruption which has led us to extra cost and time. We arrived at the final destination with 10 hours of delay. Passengers affected: 1- Mehrnaz Ghamari 2- Mehdi Mohammadi Thank you for your consideration. Best regards, Mehrnaz Ghamari 20 January 2025
Jovana Perazic

Technical problems

Jan 16, 2025
We had to wait on airport since 7:30 am until later than 3 pm to leave with 2 crying toddler one of them was sick. Its was terrible. On the end we had to upgrade since kids were over tired and over exhausted due to delay. By the time we left Vienna it was almost the time we should be in Chicago
Arbresha Caka

Technical problems

Jan 14, 2025
Because the first flight had a technical issue, we had to wait for engineers to fix the problem before we could fly. As a result of this delay, we missed the connecting flight. Instead of being offered the later flight directly to London, we were diverted from Vienna to Hamburg, followed by another flight from Hamburg to London. When we arrived in London around 5 hours later than expected, our luggage was lost, and we had to report it.
Shefije Nevzadi

Jan 14, 2025
We had a flight to Vienna than from Vienna we had a booked train tickets to Salzburg. This delay all together complicated our journey.
Nerma Mustafic

No reason given

Jan 8, 2025
They canceled our flight less then 24h before departure. Then we had to wait 2 additional days before we got on the next flight. Further we originally had to fly to JFK but they sent us to NEWARK NJ. We lost 2 days of vacation as well as additional money for communication

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