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Hawaiian Airlines Complaints

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Contact Information

Mailing Address:

Hawaiian Airlines Inc.
3375 Koapaka St, Suite G-350, Honolulu, Hawaii
United States

Phone:

1-800-367-5320

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Hawaiian Airlines Complaints: Contact Phone Number, Online Forms, and Chat

Hawaiian Airlines Complaints: Contact Phone Number, Online Forms, and Chat

Amy Lancelotte
Written By Amy Lancelotte
Last Updated:

Hawaiian Airlines links the state’s islands with the US mainland, the rest of North America, Asia, and the South Pacific. When planning a Hawaiian vacation, one of the last things that likely comes to mind is complaints, but they are necessary sometimes.

Passengers can encounter issues with delays and cancelations, poor service, technical problems, and other things that negatively impact a flight or trip. 

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For example, in April 2024, Hawaiian had one of the worst flight cancelation rates among US airlines at 1.3%, according to the Department of Transportation (DOT). That alone is very disruptive to passengers.

As for Hawaiian Airlines complaints, although the official number is less than 10 out of every 100,000 passengers, from 2022 to 2023, the airline’s complaint ratio doubled. This means passengers now have more reasons to use the Hawaiian Airlines contact options to file complaints. We’ll guide you through all your contact choices and how to maximize success and minimize the time it takes.

We work with a no-win, no-fee structure, so check your Hawaiian Airlines flight eligibility today.Check Your Flight

Hawaiian Airlines Contact Information

With Hawaiian Airlines, complaints are best done using the online forms that act as email. For other inquiries, if the forms don’t apply to your situation, or you don’t want to go online, there are different options. You can call, use live chat, or text, depending on your preference.

Contacting Hawaiian Airlines Customer Service

For urgent and time-sensitive Hawaiian Airlines complaints, calling customer service is your best option. Canceled flights that can’t be re-booked at the airport or issues with transportation or accommodation for overnight delays usually require a call. But, luckily, you can also text or use live chat.

Hawaiian Airlines Contact Number

The phone number for Hawaiian Airlines is 1-800-367-5320 and can be used anywhere in the US toll-free. It’s open 24/7. If you prefer to text, use 38285 from your cell phone, also only within the US.

a woman talking on the phone

Calling Hawaiian Airlines - Important Tips

  • Check the online options first: Before making a call, try Hawaiian Airlines' 24/7 online options, such as their live chat, text, or email forms.
  • Be prepared with essential information: When contacting Hawaiian Airlines customer service, make sure you have your booking reference, flight number, travel dates, and any previous correspondence on hand. This preparation will help make the conversation smoother and may reduce the need for follow-up calls.
  • Know your rights: Although specific rights are not currently available in the US for things like flight delays and cancelations, Hawaiian Airlines’ policies offer things like refreshments and overnight accommodation in certain circumstances. Check your rights here
  • Phone during off-peak hours: To avoid long wait times, try calling during off-peak hours, such as early mornings or late evenings. Avoid busier periods like lunchtime, weekends, or times following major disruptions, like severe weather events.
  • Keep detailed notes: You never know when you may need to refer back to the conversation. During or right after your call, jot down important details, including the reference number, agent’s name, and key points discussed.
  • Request a resolution timeframe: You won’t know when to follow up unless you have clear expectations. Ask for a specific timeframe for when you can expect your issue to be resolved.
  • Follow-up and escalation: If your issue isn’t resolved within the promised period, don’t hesitate to follow up with your reference number. Being polite but persistent can help keep your complaint a priority. Escalate if needed.

Hawaiian Airlines Contact Options Online

Hawaiian Airlines Email and Online Forms

Sending an email is the perfect way to make sure your Hawaiian Airlines complaint is recorded. They do not have a general complaints email. Instead, head to their contact page and click on “Send us an email.” You’ll be given four options:

  • Ask a question
  • Voice a concern
  • Make a request
  • Share a compliment

For complaints, you want to select “Voice a concern.” You’ll then have to select the subject of your complaint. “In-flight experience,” “lost or damaged baggage claim,” and “other” are probably the most useful.

hawaiian airlines chat bot

Hawaiian Airlines Live Chat

If you want to contact the airline and deal with an actual representative but don’t want to call, live chat is ideal. It operates 24-7 for general complaints, and they have a specific baggage bot for questions related to luggage. Both of these choices are found on the “Contact Us” page.

Hawaiian Airlines Social Media

In cases when you need to draw attention to your Hawaiian Airlines complaint, social media is a great tool. The airline is present on the usual platforms:

Facebook:Search for Hawaiian Airlines
Instagram:@hawaiianairlines
X: @HawaiianAir

What If Hawaiian Airlines Isn’t Responding?

If you have filed your complaint online but haven’t heard anything, it’s a good idea to escalate the issue by calling. Or, you can follow up via text or live chat. Social media also has a way of provoking a response once your issue is exposed to the masses. If all else fails, you can contact the Department of Transportation and file an official complaint there. 

What Is Hawaiian Airlines’ Response Time For Complaints?

According to Rule 25 of Hawaiian Airlines’ Customer Relations policies, they guarantee a substantive reply within 60 days. In general, complaints must be submitted no later than 2 years after the incident if you’re seeking compensation.

a woman with her bagage at the airport

Advice For Making a Hawaiian Airlines Complaint

When filing a complaint with Hawaiian Airlines, ensure you provide complete information to enable a thorough review. Typically, this includes:

  • Your contact information: Share your full name, email address, and phone number, so Hawaiian Airlines can reach you to discuss your issue.
  • Flight information: Include details such as the flight number, date, departure and arrival times, and the specific airports involved.
  • Incident summary: Briefly but clearly outline what occurred, where and when it happened, and who was involved. Focus on factual details and try to keep emotional language to a minimum.
  • Desired outcome: Clearly state what you hope to achieve, whether it’s compensation, a service improvement, or an apology.
  • Supporting documents: Attach relevant materials like boarding passes, receipts, or photos to strengthen your case.

Providing accurate and comprehensive details helps Hawaiian Airlines address your concerns more effectively.

For added guidance, we offer templates to ensure no important information is overlooked:

Hawaiian Airlines Compensation Form

Because there is no regulation governing passenger rights related to things like delayed and canceled flights, Hawaiian doesn’t have a compensation form specific to these situations.

However, Hawaiian Airlines' internal policies do offer various types of compensation in the event of flight disruptions. For example:

  • For cancelations, they will re-book you at no charge with Hawaiian or another airline.
  • Vouchers for meals and drinks.
  • Hotel accommodation and ground transfers for overnight delays and cancelations.

If you haven’t received what you think is appropriate, use our airline compensation experts to investigate the issue and get what you deserve.

Did you experience a flight cancelation with Hawaiian Airlines and need to claim for things like meals and hotels?We can help. Start your claim here.Check Your Flight

What To Do When The Hawaiian Airlines Contact Forms Aren’t Working

The Hawaiian Airlines contact forms may not be working for a variety of reasons. First, it’s crucial to get to the root of the issue. Does it seem widespread? This could indicate a technical issue with the website. Or are you getting an error message? An error message could mean that you incorrectly filled out certain sections or forgot one altogether. If you can’t resolve the problem yourself, use any of the Hawaiian Airlines contact methods we discussed to get assistance. 

Remember that you can always rely on us to resolve Hawaiian Airlines complaints on your behalf. We’ve already helped over 430,000 passengers successfully!


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Complaints

Stanford Iwamoto

When we got to the hotel, my electric shaver head had broken

Nov 14, 2024
Documents Stanford
Off! And my moisturizer lotion cap was also broken off!!! This I’m sure is due to baggage carriers throwing the bags during transportation!!! Cause they were carefully packed! The shaver was $99 and the lotion is $13. It is a total of $112 American money.
Preferred solution: Compensation, Reimbursement
Loss: 112 EUR
Mindy Batt

Our flight had to turn around for mechanical problems

Aug 16, 2024
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

2.3

Our flight had to turn around an our into our flight and land in Honolulu because of a cabin air pressure sensor. They had just started in-flight services which they stoped before the food came out. We were all hungry. Once in Honolulu we sat on the ground for over four hours as we waited for a new flight crew and problem to be fixed. I watched a crew member try to figure out how to operate The cherry picker thing for over an hour. During that time, Hawaiian airlines did not offer any compensation or food. This delay caused us much stress and lack of sleep as we were trying to make it to my parents 50th anniversary party which I was throwing the next day over 8 hours away from or final destination.
Preferred solution: Compensation, Refund, Reimbursement, Apology / Voucher
Catherine Perez

Influence by other flights

Jul 29, 2024
I arrived at my final destination more than 4 hours later because my flight from LAX to FRA was delayed to the point where when we landed in FRA it was too late and I missed my flight to Milan. Condor rebooked me on another flight, but I missed out on a job I had in Italy and therefore didn’t make 350 euros.
Bruce Wilson

Overcharged for First Class upgrade

Jun 16, 2024
Returning from Kauai to LAX my wife and I were given the opportunity to upgrade to first class. We were asked to "bid" an amount. We did so and were awarded two upgraded tickets. We bid $400 each for a total of $800. Upon receiving our credit card bill we noted that we had been charged by Hawaiian Airlines a total of $850 each for a total of $1700. We contacted Hawaiian and they claimed we that the amount billed was what we had "bid". They also claimed they had no record of our original bid. Likewise they cannot validate their amount either. Next we filed a dispute with the credit card company and after a number of weeks they have just notified us that they cannot help us. Regardless of the details, we feel that Hawaiian has made little effort to understand the situation nor have they shown any positive customer service in this matter. Their attitude is complete indifference and will not discuss the matter at all. We have flown Hawaiian many times and love their aloha spirit as you fly to the Islands. However, as a result of this situation we will not be flying Hawaiian ever again. There are better alternatives. As a side note one of the main reasons we wanted to upgrade is the almost industry leading lack of leg room (pitch) in their coach seats. Also, their first class does not allow for full reclining seats at least on their Airbus planes. The customer service was good as were the meals and snacks. Aloha Hawaiian! Never again.
Preferred solution: Refund, Reimbursement
Loss: Should have been billed 400 (x2) not 850 (x2) US dollars EUR
Karen Aleman

Couldn’t use return flight

May 24, 2024
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

2

Documents Karen
Documents Karen
Documents Karen
I missed my derparting flight because I had it in my calendar for Wednesday May the 21st. Unfortunately the 21st was Tuesday. I didn’t know I missed the flight till someone called me from my destination 6 hours later. I said I don’t leave until Wednesday. When I called Hawaiian they said that I could not get on another flight due to flight restriction on ticket. I paid for this ticket so I wanted to book a one way and use my flight return that I paid for they said I had to buy another ticket because my ticket had been forfeited bc I missed the out bound flight. That’s not fair I paid for that ticket and they stole my money. I had to Purchase a delta ticket for my trip . Hawaiian didn’t send me a welcome on board soon text like delta did they confirmed within 3 hours prior to my trip to let me know I will be leaving soon. I got none of that from Hawaiian. I’m sure a lot of people mess up, but this was an easy mistake to make. I had to pay triple my ticket to get to my high school reunion. I will never fly Hawaiian again. You stole my money and made me pay more even when I offered to get a one way and use my return which I paid for. Shame on you Hawaiian air.
Preferred solution: Refund, Reimbursement, Apology / Voucher
Loss: 336 EUR
Humildad Pasimio

Extremely rude stewardess (push the passenger)

May 24, 2024
My family (5 of us) were on flight HA71 (date 05/24/2024). We were at the main cabin. All the lavatory on the main cabin was full. My son cross over the curtain to First Clasd just to asked if an exception can be made since my husband (who has underlying condition really need to go to bathroom immediately). The stewardess - Kathryn Ramsey FFA “pushed” my son out and closed the curtain. She could have just say “NO”. She did not need to be physical. That was unwarranted. No one has the right to assault another human being.
Preferred solution: Apology / Voucher, Definitely, apology for what my son experienced. More important, training for stewardess to be polite and “have a heart”. Act like a human being. Treat others as you want to be treated. She is representing the company (Hawaiian Airlines). Most people in Hawaii are polite and good. This is why we always go to Hawaii for my birthday. This year Kathryn already ruined my birthday weekend.

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