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Hawaiian Airlines Complaints

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Hawaiian Airlines Inc.
3375 Koapaka St, Suite G-350, Honolulu, Hawaii
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Hawaiian Airlines Complaints: Contact Number, Email and Form

Hawaiian Airlines Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated: June 03, 2024

Navigating the complaint resolution process with any airline can be a challenging task. If you're a passenger who's faced an issue with Hawaiian Airlines, it's crucial to know the best avenues to voice your grievances and obtain a satisfactory resolution.

Here at AirAdvisor, we're committed to advocating your passenger rights, regardless of the airline or destination. In this article, we outline the process of lodging a complaint with Hawaiian Airlines, discuss some of the issues that might warrant a complaint, and outline how our expert team can guide you through this process.

Hawaiian Airlines ranks #2 in the Overall Best US Airline Rating for 2023 by AirAdvisor.

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What Can You Make a Complaint About

There are many things you can voice your concern about, such as improper baggage handling, late arrival flights or poor customer service, but flight delays and flight cancellations are often the most prominent:

  • Flight delays: A common occurrence that warrants a complaint, and often compensation, is a delayed flight. If you're wondering how to get compensation for the US delayed flight, it’s important to know that your eligibility depends on the regulations that protect air passenger rights applicable in the country you’re departing from.
  • Flight cancellations: Another extremely inconvenient issue worthy of a complaint is a cancelled flight. Depending on where you’re departing from, you may be eligible to get compensation for a cancelled flight. In instances where Hawaiian Airlines outright cancels your flight, they should at least offer you a full refund of a flight ticket or an alternative booking.

Know Your Passenger Rights

As a passenger travelling with Hawaiian Airlines, it's crucial to understand your rights to ensure a smooth travel experience. When it comes to flights operating within the United States, the U.S. Department of Transportation (DOT) has implemented essential protections for air travellers. If you're involuntarily bumped from a Hawaiian Airlines flight due to overbooking, for example, you may be entitled to compensation under DOT regulations.

Compensation for flight delays or cancellations on Hawaiian Airlines is generally not mandatory. While you may not be eligible for compensation in such cases, being aware of these regulations can help you manage your expectations and make informed decisions.

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How to Make a Hawaiian Airlines Complaint

When making a complaint to Hawaiian Airlines, ensure your communication is clear and comprehensive by including the following essential information:

  • Passenger Details: Provide your full name, contact information (phone number and email address), and the booking reference or ticket number associated with the flight in question.
  • Flight Details: Include the travel date, flight number, departure, and arrival airports.
  • Nature of the Complaint: Clearly state the reason for your complaint, whether it's related to flight delays, cancellations, lost baggage, damaged items, or any other issue.
  • Documentation: Attach copies of any supporting documents, such as boarding passes and baggage claim tags, that can validate your claim.
  • Requests for Resolution: Clearly state what resolution or compensation you’re seeking from Hawaiian Airlines to rectify the situation.
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Ways to Make a Complaint to Hawaiian Airlines

If you've experienced an issue that you'd like to voice to a Hawaiian Airlines customer service manager, there are several methods for contacting their consumer affairs office:

Hawaiian Airlines Complaints Email

Through the Hawaiian Airlines customer service form, you can provide your feedback to the airline, initiating email contact. You can access this feature through the ‘Voice a Concern’ section on their official website.

Hawaiian Airlines Complaints Phone Number

For more immediate attention, you can reach Hawaiian Airlines’ customer service department by phone. The contact number is 1-800-367-5320 when calling from within the US.

Hawaiian Airlines Complaints Live Chat

Through the Hawaiian Airlines live chat, you can access assistance 24/7. Keep in mind, though, if all live chat agents are busy, it may take some time before you can chat with a Hawaiian Airlines agent.

How to Fill Out a Hawaiian Airlines Complaints Form for Cancelled or Delayed Flights

Seeking compensation for a cancelled or delayed Hawaiian Airlines flight has never been easier, thanks to AirAdvisor's expert assistance:

  1. Access AirAdvisor Website: Your first step is to visit the 'Check Compensation' feature from the AirAdvisor website. From here, you can initiate your claim.
  2. Provide Flight Details: Enter the necessary information about your disrupted Hawaiian Airlines flight, including the flight number, flight date, and the nature of the disruption.
  3. Share Additional Information: In the next step, you may be asked to provide additional details about the extent of the delay or any actions taken by Hawaiian Airlines to remedy the situation.
  4. Thorough Claim Review: After submitting your claim, AirAdvisor's team of skilled legal experts will carefully review the provided information.

Rest assured that AirAdvisor operates on a 'no win, no fee' basis. This means you’ll only be charged a fee when AirAdvisor successfully secures the compensation you deserve from Hawaiian Airlines.

Hawaiian Airlines Response Time

Hawaiian Airlines is known for its prompt and efficient response time when addressing customer inquiries and complaints. The response time can vary, though, potentially to more than 10 business days.

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Here, you can analyse some answers to frequently asked questions:

How do I make a complaint to Hawaiian Airlines?

The Hawaiian Airlines ‘contact us’ page outlines several methods for voicing your concerns, such as via email, phone, live chat or a complaint form sent to their mailing address.

How do I contact Hawaiian Airlines directly?

The most direct method is usually by contacting the Hawaiian Airlines complaints number at 1-800-367-5320. Keep in mind, though, agents may only be available during Hawaiian Airlines customer service opening hours.

Does Hawaiian Airlines ever give refunds?

Hawaiian Airlines may provide you with a refund, depending on the nature of the event, like a cancelled flight. For example, if the event occurred as the direct result of something within the airline's control, you can typically receive a refund.

How long does Hawaiian Airlines take to respond to complaints?

There’s no set time for a response, but Hawaiian Airlines take every step to respond promptly and within several weeks.

Is it worth complaining to Hawaiian Airlines?

If the service is inadequate, you’ve every right to voice your concern. Hawaiian Airlines also likely welcomes your feedback, whether positive or negative, as it allows them to improve their services.

Does Hawaiian Airlines have a live chat?

Yes, through the Hawaiian Airlines customer service chat, you can chat live with a customer service agent.

Why is Hawaiian Airlines refund taking so long?

It may be due to several factors, including payment issues or the volume of refunds they're currently resolving.

How much does Hawaiian Airlines charge for special assistance?

Some special assistance services may be free, but the prices can vary, and Hawaiian Airlines may change fees over time. We suggest contacting the airline and speaking directly with the consumer affairs office.

Can you sue Hawaiian Airlines?

Yes, but there are drawbacks, such as the need to pay court fees. It's typically more effective and easy to communicate directly with Hawaiian Airlines customer service agents or use our expert team at AirAdvisor to streamline your compensation process.

How reliable is Hawaiian Airlines?

Hawaiian Airlines may make some mistakes, such as issues with baggage tracking. For the most part, though, Hawaiian Airlines is considered an excellent airline, with accolades, awards and a confident safety record.

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Bruce Wilson

Overcharged for First Class upgrade

Jun 16, 2024
Returning from Kauai to LAX my wife and I were given the opportunity to upgrade to first class. We were asked to "bid" an amount. We did so and were awarded two upgraded tickets. We bid $400 each for a total of $800. Upon receiving our credit card bill we noted that we had been charged by Hawaiian Airlines a total of $850 each for a total of $1700. We contacted Hawaiian and they claimed we that the amount billed was what we had "bid". They also claimed they had no record of our original bid. Likewise they cannot validate their amount either. Next we filed a dispute with the credit card company and after a number of weeks they have just notified us that they cannot help us. Regardless of the details, we feel that Hawaiian has made little effort to understand the situation nor have they shown any positive customer service in this matter. Their attitude is complete indifference and will not discuss the matter at all. We have flown Hawaiian many times and love their aloha spirit as you fly to the Islands. However, as a result of this situation we will not be flying Hawaiian ever again. There are better alternatives. As a side note one of the main reasons we wanted to upgrade is the almost industry leading lack of leg room (pitch) in their coach seats. Also, their first class does not allow for full reclining seats at least on their Airbus planes. The customer service was good as were the meals and snacks. Aloha Hawaiian! Never again.
Preferred solution: Refund, Reimbursement
Loss: Should have been billed 400 (x2) not 850 (x2) US dollars EUR
Karen Aleman

Couldn’t use return flight

May 24, 2024
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5


I missed my derparting flight because I had it in my calendar for Wednesday May the 21st. Unfortunately the 21st was Tuesday. I didn’t know I missed the flight till someone called me from my destination 6 hours later. I said I don’t leave until Wednesday. When I called Hawaiian they said that I could not get on another flight due to flight restriction on ticket. I paid for this ticket so I wanted to book a one way and use my flight return that I paid for they said I had to buy another ticket because my ticket had been forfeited bc I missed the out bound flight. That’s not fair I paid for that ticket and they stole my money. I had to Purchase a delta ticket for my trip . Hawaiian didn’t send me a welcome on board soon text like delta did they confirmed within 3 hours prior to my trip to let me know I will be leaving soon. I got none of that from Hawaiian. I’m sure a lot of people mess up, but this was an easy mistake to make. I had to pay triple my ticket to get to my high school reunion. I will never fly Hawaiian again. You stole my money and made me pay more even when I offered to get a one way and use my return which I paid for. Shame on you Hawaiian air.
Preferred solution: Refund, Reimbursement, Apology / Voucher
Loss: 336 EUR
Humildad Pasimio

Extremely rude stewardess (push the passenger)

May 24, 2024
My family (5 of us) were on flight HA71 (date 05/24/2024). We were at the main cabin. All the lavatory on the main cabin was full. My son cross over the curtain to First Clasd just to asked if an exception can be made since my husband (who has underlying condition really need to go to bathroom immediately). The stewardess - Kathryn Ramsey FFA “pushed” my son out and closed the curtain. She could have just say “NO”. She did not need to be physical. That was unwarranted. No one has the right to assault another human being.
Preferred solution: Apology / Voucher, Definitely, apology for what my son experienced. More important, training for stewardess to be polite and “have a heart”. Act like a human being. Treat others as you want to be treated. She is representing the company (Hawaiian Airlines). Most people in Hawaii are polite and good. This is why we always go to Hawaii for my birthday. This year Kathryn already ruined my birthday weekend.

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