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Contact Information

Mailing Address:

1 St. John’s Road, Suite 102, Toronto, Ontario M6P 1T7
Air Malta Head Office, Skyparks Business Centre, Level 2, Malta International Airport, Luqa Lqa4000, Malta

Phone:

+35 6 21 662 211
866 357 4155 US
+1 (416) 604 4112 CA

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How to Make a Complaint with Air Malta: Contacts, Email and Form

How to Make a Complaint with Air Malta: Contacts, Email and Form

Nicolle Harwood-Nash
Last Updated:

Air Malta, the national airline of Malta, it's renowned for its Mediterranean hospitality, but even with excellent hospitality, you might encounter experiences that warrant a complaint.

Here at AirAdvisor, our experienced team is dedicated to ensuring your complaints are heard by Air Malta and that you receive the compensation you're entitled to. Overall, more than 440,000 clients have trusted AirAdvisor with their flight claims over the last 8 years.

In this article, we outline the circumstances that warrant complaints, detail how to make a complaint and provide some answers to frequently asked questions about Air Malta complaints.

To increase your chances of success, click the button below to get expert help from our team of lawyers.

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What Can You Make a Complaint About

You can make a complaint about many flight disruptions and issues, and potentially receive compensation. For example, you're entitled to delayed flight UK compensation if your flight is delayed more than 3 hours when travelling through the UK or aboard UK airlines. Similarly, a flight cancelled by an airline means you're entitled to compensation. For example, Air Malta delayed or cancelled flight compensation ensures you're compensated for delayed and cancelled flights.

If you're wondering how to get money back from a cancelled flight, you can take solace in knowing you're covered by your air passenger rights. So, you can complain about many disruptions, from delayed flights to cancelled flights, and the best part is that your complaints can lead to just compensation.

Know Your Passenger Rights

EC261, also known as EU261, is a regulation stipulating the circumstances that warrant compensation and complaints. For example, you can make an EC261 flight compensation claim if your flight is delayed by more than 3 hours or completely cancelled. EC261 essentially outlines your flight passenger rights and ensures you're protected in the event of flight disruptions.

How to Make a Complaint to Air Malta

Below, you can review some of the documents and information to include when making a complaint to Air Malta:

  • Flight Details: Include your flight number, date, and departure/arrival airports.
  • Incident Description: Clearly state the issue, such as a delay or cancellation, and the impact it had on your travel plans.
  • Passenger Details: Provide your name, contact information, and booking reference.
  • Request: Outline what resolution or compensation you're seeking, but ensure your request conforms to relevant regulations.
  • Supporting Documents: Attach any relevant documents such as boarding passes and booking confirmations.
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Ways to Make a Complaint to Air Malta

Below, you can review some methods for filing a complaint with Air Malta:

Air Malta Complaints Email

You can contact Air Malta customer service through the Air Malta contact form, which you can locate on the customer support page of their website. You can also use the Air Malta customer service email address, which is customercare.airmalta@airmalta.com.

Air Malta Complaints Phone Number

If you wish to make a complaint directly to an Air Malta customer service manager or agent, you can call the Air Malta complaints number on +35 6 21 662 211. The Air Malta customer service opening hours usually range between 6 a.m. and 6:30 p.m., Monday to Sunday.

Air Malta Complaints Live Chat

There's an Air Malta live chat feature with a chatbot, but we recommend Air Malta customer service chat, as you can communicate directly with a human.

How to Fill Out an Air Malta Complaints Form for Cancelled or Delayed Flights

An easy and hassle-free method for gaining compensation and submitting complaints is to use AirAdvisor's Check Compensation tool. Below, you can explore some of the steps involved:

  • Use Our Check Compensation Tool: You can find this tool on the homepage of our website. This tool provides a quick, easy and free way to quickly check your eligibility for compensation.
  • Provide Flight Details: After clicking on 'Check Compensation', you'll have an opportunity to include relevant flight details, information and documents.
  • Share Relevant Information: Our expert team may ask for additional information depending on the nature of your complaint or issue.
  • Await Review: Once you've filled in the complaints form, our experts will take it from there and review your claim.

Air Malta Complaint Response Time

Air Malta values customer satisfaction and will likely try their hardest to respond promptly, but response times can vary between several weeks or even months.

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FAQ / Common Questions: Air Malta Complaints

Below are some answers to frequently asked questions about making complaints to Air Malta:

Is it worth complaining to Air Malta?

If your complaint is reasonable and justifiable, it's definitely worth complaining to Air Malta, as you might receive compensation.

How much does Air Malta charge for special assistance?

Special assistance with checking in to boarding the plane is free of charge.

Can you sue Air Malta?

Yes, but keep in mind the legal expenses may exceed the compensation you're entitled to.

How reliable is Air Malta?

In general, Air Malta is considered a reliable, safe and cost-effective airline to travel with.

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Complaints

Destin Sleutel

Why oh why

Mar 30, 2025
I clicked on seat 24F. But what did I get? Seat 18A. Of course I'm surrounded by squeaking children, of course I see the seat I actually not having anyone next to it. Why oh why do i get 18A when i chose 24F. A while back i bought a business class ticket but upon arrival at the airport the Air Malta employer told me that there was a mistake in the system, and another person was granted that seat. Why do i never get the seat I want with this airline? Alright, a gruesome flight ahead with noisy children. I have misophonia too. 3 hours of suffering ahead. Thanks for letting me vent.
Preferred solution: Apology / Voucher
Tristian Stivala

Technical problems

Mar 27, 2025
The flight was meant to leave at 7:00 pm the first delay was of 30 min and the second was of another hour. At around 8:00 we where advised that there where some technical issues and we where not going to be leaving that night but the next morning. We were told to queue by the information desk so that vouchers for an overnight stay can be given out to us. After everyone started queuing at around 8:30pm we where advised that KM where not going to be giving any voucher because they where going to try and solve the problem that evening and try and fly us out at 9pm. At 9:30 we started asking question weather we where going to be leaving that night or not but no information was given to us whatsoever ever until 10:00pm. They left us waiting without knowing if we were going to be leaving or not. At 10:00 we were advised that we can go to another gate and that the plane will be leaving at 10:30pm which is 3.5hrs after the original time. We ended up landing in Malta at 1:00am
Nicola Friggieri

Technical problems

Mar 25, 2025
The flight was scheduled to leave at 7pm, we first had a delay of 1hr then of 30min. At around 8:00 we where told that the flight is cancelled and that it will leave at 8:00am the next day and that we should queue at the information desk so that we can be given vouchers for a hotel room and transportation. After queuing for about 30min we were told that no vouchers are going to be given because the airline was going to try and arrange a flight at 9:00pm. After waiting till 10:00pm with no information what so ever of what was going to happen, weather we where going to fly that night or the next morning the airline finally called us telling us we where boarding and flying at 10:30pm.
Tonio Damato

Technical problems

Mar 23, 2025
The flight was delaying every 15minutes until untik they advised us that flight is cancelled and will be proceeding the following day. When we were in the queue to claim accommodation and new boarding pass, they advised us to wait again because it was going to be proceeding that day and we waited another 1.5hrs just for confirmation before the flight went through exactly 4hrs after the proper time.
Ersilia Cachia

Weather conditions

Dec 10, 2024
Original flight KM394 to Amsterdam was delayed leading to loose the connecting flight to Detroit DL135. Rescheduled flight to Toronto KL695 and was yet delayed and missed flight to Detroit AC8777. Night spent at airport and in the morning we had another 2 hrs delay (Toronto to Detroit) AC8771. 3 luggages were lost for 5 days and delivered to Detroit address late night (25/12). The 1st 2 luggage were left on the porch. At that time we were in Ohio. The 3rd luggages came later in the night. We arrived in Detroit on 27/12 and could have access for our belonging. We had Christmas present in the luggages and hence we had to post the presents using US postal service. Lost 1 day of our vacation. Original arriving time was 21/12 @ 15.40 and arrived 22/12 @ 12.30
Kavitha Sathiyamoorthy

I was made to pay €80 at the gate

Sep 17, 2024
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confidental
confidental
I was made to pay €80 at the gate and forced to check it in as well as my mum's for my small cabin suitcase which was was on my way to Malta on the same airlines on 13th September. It was the exact same suitcase and many passengers on the same flight brought the same size suitcase to put in the cabin however I feel like the airlines assistant at the desk didn't question anyone else at all except myself and my mum and she was very sarcastic and had a smile on her face which made it feel very intentional.
Preferred solution: Refund
Loss: 80 EUR

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