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Air Malta Complaints

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Contact Information

Mailing Address:

1 St. John’s Road, Suite 102, Toronto, Ontario M6P 1T7
Air Malta Head Office, Skyparks Business Centre, Level 2, Malta International Airport, Luqa Lqa4000, Malta

Phone:

+35 6 21 662 211
866 357 4155 US
+1 (416) 604 4112 CA

How to Make a Complaint with Air Malta: Contacts, Email and Form

How to Make a Complaint with Air Malta: Contacts, Email and Form

Nicolle Harwood-Nash
Last Updated: June 14, 2024

Air Malta, the national airline of Malta, it's renowned for its Mediterranean hospitality, but even with excellent hospitality, you might encounter experiences that warrant a complaint.

Here at AirAdvisor, our experienced team is dedicated to ensuring your complaints are heard by Air Malta and that you receive the compensation you're entitled to. Overall, more than 330,000 clients have trusted AirAdvisor with their flight claims over the last 7 years.

In this article, we outline the circumstances that warrant complaints, detail how to make a complaint and provide some answers to frequently asked questions about Air Malta complaints.

To increase your chances of success, click the button below to get expert help from our team of lawyers.

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What Can You Make a Complaint About

You can make a complaint about many flight disruptions and issues, and potentially receive compensation. For example, you're entitled to delayed flight UK compensation if your flight is delayed more than 3 hours when travelling through the UK or aboard UK airlines. Similarly, a flight cancelled by an airline means you're entitled to compensation. For example, Air Malta delayed or cancelled flight compensation ensures you're compensated for delayed and cancelled flights.

If you're wondering how to get money back from a cancelled flight, you can take solace in knowing you're covered by your air passenger rights. So, you can complain about many disruptions, from delayed flights to cancelled flights, and the best part is that your complaints can lead to just compensation.

Know Your Passenger Rights

EC261, also known as EU261, is a regulation stipulating the circumstances that warrant compensation and complaints. For example, you can make an EC261 flight compensation claim if your flight is delayed by more than 3 hours or completely cancelled. EC261 essentially outlines your flight passenger rights and ensures you're protected in the event of flight disruptions.

How to Make a Complaint to Air Malta

Below, you can review some of the documents and information to include when making a complaint to Air Malta:

  • Flight Details: Include your flight number, date, and departure/arrival airports.
  • Incident Description: Clearly state the issue, such as a delay or cancellation, and the impact it had on your travel plans.
  • Passenger Details: Provide your name, contact information, and booking reference.
  • Request: Outline what resolution or compensation you're seeking, but ensure your request conforms to relevant regulations.
  • Supporting Documents: Attach any relevant documents such as boarding passes and booking confirmations.
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Ways to Make a Complaint to Air Malta

Below, you can review some methods for filing a complaint with Air Malta:

Air Malta Complaints Email

You can contact Air Malta customer service through the Air Malta contact form, which you can locate on the customer support page of their website. You can also use the Air Malta customer service email address, which is customercare.airmalta@airmalta.com.

Air Malta Complaints Phone Number

If you wish to make a complaint directly to an Air Malta customer service manager or agent, you can call the Air Malta complaints number on +35 6 21 662 211. The Air Malta customer service opening hours usually range between 6 a.m. and 6:30 p.m., Monday to Sunday.

Air Malta Complaints Live Chat

There's an Air Malta live chat feature with a chatbot, but we recommend Air Malta customer service chat, as you can communicate directly with a human.

How to Fill Out an Air Malta Complaints Form for Cancelled or Delayed Flights

An easy and hassle-free method for gaining compensation and submitting complaints is to use AirAdvisor's Check Compensation tool. Below, you can explore some of the steps involved:

  • Use Our Check Compensation Tool: You can find this tool on the homepage of our website. This tool provides a quick, easy and free way to quickly check your eligibility for compensation.
  • Provide Flight Details: After clicking on 'Check Compensation', you'll have an opportunity to include relevant flight details, information and documents.
  • Share Relevant Information: Our expert team may ask for additional information depending on the nature of your complaint or issue.
  • Await Review: Once you've filled in the complaints form, our experts will take it from there and review your claim.

Air Malta Complaint Response Time

Air Malta values customer satisfaction and will likely try their hardest to respond promptly, but response times can vary between several weeks or even months.

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FAQ / Common Questions: Air Malta Complaints

Below are some answers to frequently asked questions about making complaints to Air Malta:

Is it worth complaining to Air Malta?

If your complaint is reasonable and justifiable, it's definitely worth complaining to Air Malta, as you might receive compensation.

How much does Air Malta charge for special assistance?

Special assistance with checking in to boarding the plane is free of charge.

Can you sue Air Malta?

Yes, but keep in mind the legal expenses may exceed the compensation you're entitled to.

How reliable is Air Malta?

In general, Air Malta is considered a reliable, safe and cost-effective airline to travel with.

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Complaints

Kavitha Sathiyamoorthy

I was made to pay €80 at the gate

Sep 17, 2024
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confidental
confidental
I was made to pay €80 at the gate and forced to check it in as well as my mum's for my small cabin suitcase which was was on my way to Malta on the same airlines on 13th September. It was the exact same suitcase and many passengers on the same flight brought the same size suitcase to put in the cabin however I feel like the airlines assistant at the desk didn't question anyone else at all except myself and my mum and she was very sarcastic and had a smile on her face which made it feel very intentional.
Preferred solution: Refund
Loss: 80 EUR
Patrycja Piekutowska

Unknown

Aug 13, 2024
Until 9:30, which was 5 minutes after schedule ortogonalne departure time, there was not even one information about the delay. Nothing and suddenly it appeared, that the departure will be at 13:40, which means 4h15 min delay!!!

Scammed by Rude Staff !!

Jul 24, 2024
When we were waiting at the gate to board, two female staff went around rudely demanding boarding passes and asking people to check their hand luggage, whilst standing over them in a very intimidating and condescending manner. Multiple people on my flight were made to do this and many complainer and expressed discomfort over the way we were made to do this. Also not entirely sure that the baggage size checker was the size it stated...
Preferred solution: Apology / Voucher
Loss: 40 EUR
Wendy Turton

Technical problems

Jul 21, 2024
Due to the delay we were awake for over 24 hours due to having to vacate our cabin at 10am the previous day. Our scheduled time of arrival back in Manchester was 05.25 and our actual arrival time was 15-07. Our seat numbers were 2D and 2F.

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