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Asiana Airlines Contact Info: Customer Service Phone, Email & Tips for a Better Response

Written By Joanna Teljeur

Last Updated: March 18, 2025

So, many things can go wrong with a flight and Asiana Airlines flights are no exception. Sometimes you might just be unhappy with the meal service or cabin crew, but in other cases, you might have your travel plans upended because of delays and cancellations. 

Whatever happened to make your Asiana Airlines flight less than perfect, you should always consider lodging a formal complaint. If you’ve had a flight disruption, you might need immediate assistance. In this guide, we’ll show you how to contact Asiana Airlines and give you tips to improve your chances of a positive outcome.

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Your Asiana Airlines Passenger Rights

While Asiana Airlines is based in Korea, they still fly to other regions including the EU, UK, and US. Because of this, you can expect the airline to abide by the passenger rights regulations for your departure country.

If you’re departing from the EU or UK, you will be protected by EU261 and UK261, whereas if you are flying from the US, you will be protected by US air passenger rights.

If you happen to have a delay or cancellation in Europe or the UK, you could be eligible for up to £520/€600 if you arrive 3+ hours late or your flight was canceled less than 14 days before departure.

For baggage loss, delay or damage, your rights are protected by the Montreal Convention. The rules of this international treaty state that Asiana Airlines must provide up to €1,920/roughly £1,614 in reimbursement and compensation if your belongings are mishandled..

How to Contact Asiana Airlines by Phone

Most airlines prefer that you contact them via chat or by filling in their online forms, but sometimes you just have to talk to someone directly. This is especially true when you need immediate assistance for flight disruptions. 

The downside is that you might have very long wait times! This being the case, it’s always best to collect all the important details about your flight before you call. Also, be aware that fees may apply depending on where you’re calling.

Asiana Airlines Customer Service main number:

• +82-2-2669-8000

If you don’t want to contend with long wait times, you can also try getting help through ‘Aaron’ the chatbot found on the Asiana website.

Asiana Airlines on Facebook & Twitter/X

Need to get some quick answers or assistance? Try sending a message to the airline through their Facebook and Twitter/X pages. This isn’t the best option for formal complaints or compensation claims, but it’s a great way to get help quickly, especially if you need help with rebooking your flight.

• Asiana Airlines’ Facebook: facebook.com/AsianaAirlines
• Asiana Airlines on Twitter: x.com/AsianaAirlines

How to Lodge a Complaint with Asiana Airlines

Passengers who need to issue a more formal complaint or claim for compensation can write to the airline via the Asiana Airlines complaints form that can be found here. You’ll be prompted to check various consents and choose your region of travel. Here's how the form looks like:

Source: flyasiana.com

Once you access the form, you must fill in information about your flight and include your message, request, or complaint. Remember to add as many details as possible about your situation including dates, times, locations, flight number, booking receipt information and anything else that can support your claim or complaint.

You can also email the airline directly:

• asianaeu@flyasiana.com.

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 430,000 passenger claims so far. Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!

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