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ROOM LO.0137,TERMINAL2,THE QUEENS TERMINAL, LONDON HEATHROW AIRPORT HOUNSLOW TW6 1EW
Flight left you disappointed? Let others know what happened
Website:
flyasiana.comPhone:
44-208-976-7862Mailing Address
ROOM LO.0137,TERMINAL2,THE QUEENS TERMINAL, LONDON HEATHROW AIRPORT HOUNSLOW TW6 1EWOnly verified complaints
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Max 120 characters (0)There are over 69524 complaints on AirAdvisor β with 43+ claims submitted!
Phone
Asiana Airlines Customer Service main number
+82-2-2669-8000
London Heathrow
44-208-976-7862
Show phone numbers
Live chat
You can get help through βAaronβ the chatbot found on the Asiana website.Social media
You can contact Asiana Airlines on Facebook and X (formally Twitter).Sending a DM to Asiana Airlines could lead to a faster response time.
ROOM LO.0137,TERMINAL2,THE QUEENS TERMINAL, LONDON HEATHROW AIRPORT HOUNSLOW TW6 1EW
Show Asiana Airlines address
Share your complaint - Tell other passengers what went wrong.
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Your personal information is 100% confidential and securely protected.
You can raise specific complaints with Asiana Airlines by visiting:
https://flyasiana.com/C/GB/EN/customer/form-download/list
If you seek compensation for the problems you had directly from Asiana Airlines, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Asiana Airlines directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Asiana Airlines.
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These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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Nayab Zara Binti Mobaraic Ahmad
Verified CustomerGot the results I wanted and the process was smooth.
I used the service after my flight was delayed, and my claim was successfully settled within about four weeks.
Very easy to use, just save tickets, messages and pics of Departure boards to help with the claim.
Très réactif dans la résolution de préjudice liés aux problèmes de vols
I did not excpec this to work , But it did . I was chked and impressed. I'd definitely recommend people use this service . Thank you for the help provided, I appreciated.
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Analia De Ponte Pereira Delgado
Verified CustomerIt took a long time but did eventually get compensated. Thank you.
Very responsive and assisstive. Having a smooth process.
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