Dan Air Contacts: Phone, Forms, Tips for Complaints

Written By Joanna Teljeur

Last Updated: September 30, 2024

If you’re reading this, you’re trying to contact Dan Air. Well, you’ve come to the right place because whether you simply need to ask a question or submit a complaint for compensation, we can help. 

Have you had a delayed or cancelled flight? We can help with that too! Before you contact Dan Air, check to see how much compensation you could be eligible to receive. It’s fast, free, and will put you in a better position to get what you’re owed. 

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

Dan Air Customer Service Phone Numbers

Long wait times and charges aside, the easiest way to get fast answers or assistance is by calling the airline and speaking to a customer service agent. Dan Air recommends using the FAQ page and form options before calling, but if and when you do, here are the numbers you can choose from.

Contact Dan Air via Chat

If you’re not sure where to start, you can always ask the Dan Air chatbot located on the site. As with any virtual assistant, it won’t give you detailed answers but it will definitely direct you on how best to proceed with your query.

Contact Dan Air Via Mobile App

Trying to reschedule or cancel a flight? Maybe you just want to manage your booking? One of the easiest ways to make changes to a trip or book a new one is on the Dan Air app. You can download it on Google Play or from the Apple Store.

Dan Air Email Address

The airline doesn’t have a public email for customer service. Instead, write to them or lodge your complaint by using their contact forms.

Dan Air Customer Service Form

As mentioned, Dan Air directs its customers to use the contact forms for questions, concerns, and complaints. Conveniently, you can choose the topic you wish to write about including:

• Compensation
• Rescheduling
• Refunds
• General questions
• Payment errors
• Complaints
• Baggage issues

Dan Air Social Media Channels

When all else fails, you can usually get a quick response by contacting Dan Air via their social media channels. The best method is through direct message, but you can also comment on their updates, especially when you’ve been affected by widespread flight disruptions and need assistance. 

You can contact Dan Air on Instagram, Facebook, TikTok, and LinkedIn.

Common Complaints About Dan Air

Not surprisingly, most passengers complain about delays, cancellations, overbooked flights, and other interruptions. Fortunately, if you are departing from an airport in Europe, you could get as much as €600 for flights delayed by at least 3 hours. Even though Dan Air is a small airline, they still must comply with these rules.

Another law that they must adhere to are those described in the Montreal Convention, requiring airlines to pay passengers up to €1,599 for mishandled baggage.  

Tips to Make the Most of Your Complaint

It’s very important to submit your complaint as soon as possible, especially for baggage issues. Otherwise, you should send your information to the airline as soon as you can while the details are fresh in your mind.

Next, before you begin, compile all the documents and details about your situation. It’s best to gather information about your flight including travel documents, booking numbers, and boarding passes to name a few. The more specifics you can provide, the better.

Tell Dan Air your desired outcome, as in what would resolve the situation. Be polite, but direct.

Lastly, make sure you include your current contact details. Better yet, give them two ways to get in touch with you. And if you need assistance with a compensation claim, remember - AirAdvisor can help.

How AirAdvisor Can Help

When it comes to flight disruptions, AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations. 

• Flight delays
• Cancellations
• Missed connections
• Denied boarding
• Lost or damaged baggage

You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator. 

Claim with AirAdvisor and get up to €600 compensationFind out how much you’re owed today.Check Your Flight