Eastern Airways Contact Information: Phone, Email, Tips for Complaints

Written By Joanna Teljeur

Last Updated: October 02, 2024

A smaller regional airline based in the United Kingdom, Eastern Airways has been offering domestic and international flights since it was founded in 1997. They’re well known for their regional destinations and for flights to certain destinations in Europe. 

Even though they are smaller than other UK-based airlines, Eastern Airways is still subject to the same rules regarding passenger complaints. So, if you’ve had a disappointing experience recently, keep reading. We’ll provide you with the best ways to contact the carrier and even give you a few tips to get your desired outcome.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

Eastern Airways Phone Number

Even though you might end up waiting on hold for a while, you’ll be able to speak to a real, live human to get answers for any questions you might have. 

Eastern Airways Email Address

Emailing the airline is the best way to file complaints or for any correspondence for which you’d like to have a record. It’s particularly useful for compensation claims, whether they’re concerning baggage mishandling or flight irregularities. 

Contact Eastern Airways via Mobile App

The fastest way to reschedule a flight or to get a rebooking after a cancellation is through Eastern Airways’ mobile app. In fact, it’s a great idea to download the app before your flight so you can stay abreast of any changes to your itinerary.

Eastern Airways Customer Service Form

Use the Eastern Airways Compensation Claim form here to submit complaints and requests for compensation for flight delays and cancellations. As with email, you can upload any photos or flight documents that relate to your case. 

Also, submitting complaints with the airline’s form can be more efficient as it is dedicated to these concerns. Email enquiries will all end up in the same inbox, whereas the form will only be sent to those handling these types of concerns. 

Eastern Airways Mailing Address

While it might not be the fastest or the most efficient way to contact the carrier, correspondence by post can do the job for those without internet access. As well, postal delivery will allow you to send hard copies of documents if they are required. You can write to Eastern Airways at the following address:

Eastern Airways Social Media Channels

Passengers who need help quickly can contact the airline on their social media channels. Travel experts swear by this method as one of the fastest and easiest ways to get a response, particularly if you’re in the middle of a flight disruption and you need help right away. 

Rather than waiting on hold for hours, you can contact Eastern Airways on Facebook, Twitter, and Instagram.

Common Eastern Airways Complaints

Most Eastern Airways passengers complain about cancelled and delayed flights as well as issues with customer service, in-flight service, and baggage mishandling. 

While you probably won’t get compensation for complaints about poor customer service, you might get a discount or a voucher to make the situation right. For flight irregularities and baggage issues, on the other hand, you could be owed cash compensation.

Expert Tips for Successful Complaints

1. For the best outcome, submit your complaint as soon as you get home while the details are still fresh in your mind. 
2. Before you begin, ensure all your documents and travel details are ready, especially if you’re contacting the airline by phone.
3. Decide what you need to make the situation right. You might not get exactly what you hoped for, but if you know your desired outcome, you’ll have a much better chance of realizing it.
4. State this outcome to the airline, particularly if you have a complaint that could result in cash compensation like delays, cancellations, and baggage delays or damage. Be clear, direct, and polite.

If Eastern Airways Doesn’t Respond 

Sometimes you won’t get the response you want from the airline, or in other cases, you might not hear from the airline at all! This is where AirAdvisor can help!

You see, our experienced legal team can handle your claim from the beginning, or we can pick up where you left off. If you need any assistance getting compensated for your trouble, we can get you what you’re owed. 

Get started for free by entering a few basic details about your flight below. It only takes a few minutes, and you can see how much the airline owes you immediately! 

Claim with AirAdvisor and get up to €600 compensationFind out how much you’re owed today.Check Your Flight