RwandAir Complaints: Customer Service Contact Information and Tips for a Better Response

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  March 4, 2025

Source: rwandair.com

Was your RwandAir flight disappointing? Maybe you had a delay or cancellation, or your baggage didn’t arrive on time or in the same state as when you checked it. No matter what you experienced on your flight, if you need to contact RwandAir customer service, you can find the information you’re looking for in this short guide.

RwandAir Customer Service Phone Numbers

The main customer service number for RwandAir is: +250 788 177 000, but you can also try calling one of the following location-specific numbers below.

Tips for Contacting RwandAir by Phone

1. Gather all the relevant flight information. RwandAir customer service will require your basic flight information to access your booking. Save time by making sure you have all your information at hand.
2. Prepare for long wait times. During times of widespread flight disruptions or busy travel times, phone lines can be busy for a very long time. Remember to always be patient and respectful. 
3. You might incur fees. RwandAir phone lines may be more expensive than you think. So when possible, use local numbers as they may have shorter wait times as well as lower fees.

Contacting RwandAir on Social Media

If you’ve had a flight delay or cancellation, and you need help rebooking your flight, you can usually get prompt assistance by sending the airline a direct message on any of the following platforms:

• RwandAir on Facebook: facebook.com/FlyRwandAir/
• RwandAir on Twitter: x.com/FlyRwandAir

Note: Be especially cautious about providing sensitive information via social media, and be especially wary of unsolicited massages. Social media channels are rife with scams, so be sure to only use the official RwandAir social media pages. 

RwandAir Email Address

If you need to lodge a complaint or a claim for compensation, you can do so by sending an email to the address below.  

• info@rwandair.com

How to Submit a Complaint or Claim to RwandAir

Even though RwandAir is not based in the EU or UK, they must still comply with air passenger rights regulations whenever they depart from an airport in these locations. So, if you’ve had a flight disruption, baggage mishandling issue, or you simply want to voice your concern to the airline, you can do so by writing to, info@rwandair.com.

Tips for a Favourable Response

1. Be professional and courteous in your message. 
2. Include as many details about your situation as possible.
3. Include supporting documents like notes from previous conversations with airline representatives, photos, booking receipts, and the like. These will help validate your complaint.
4. Be persistent. It can take some time for a decision to be reached, so feel free to drop them another message to find out where things stand.

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 650,000 passenger claims so far.

Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!Check Your Flight

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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