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RwandAir Complaints: Customer Service Contact Information and Tips for a Better Response
Get paid by RwandAir β without calls, complex complaints forms, or runaround:
Delayed, cancelled or baggage mishandled? Claim up to Β£520 (β¬600) for flight disruptions β or up to Β£1,600 (β¬1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.
Delayed, cancelled or lost your baggage? Claim up to Β£520 (β¬600) in compensation. We handle the paperwork, calls, and the legal process β you just wait for the money.
- www.rwandair.com
- |
- Mailing address
Flight left you disappointed? Let others know what happened
Free to check
No win, no fee
Rated 4.5 (28,767 reviews)
Over β¬100M claimed539 passengers complained about RwandAir here. Around half ended up compensated.
Flight left you disappointed? Let others know what happened
Customer support contact details
Website:
www.rwandair.comMailing Address
Suite 9a, Gatwick House, Peeks Brook Lane, Horley, Surrey, RH6 9STContact RwandAir
Phone, website & mailing address β below
Free eligibility check β no card needed
No win, no fee β ever
830,000+ claims handled since 2017
Contact RwandAir
Website:
www.rwandair.com
Mailing Address
Suite 9a, Gatwick House, Peeks Brook Lane, Horley, Surrey, RH6 9ST
Only verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
RwandAir Complaints: Customer Service Contact Information and Tips for a Better Response
Source: rwandair.com
Was your RwandAir flight disappointing? Maybe you had a delay or cancellation, or your baggage didn’t arrive on time or in the same state as when you checked it. No matter what you experienced on your flight, if you need to contact RwandAir customer service, you can find the information you’re looking for in this short guide.
RwandAir Customer Service Phone Numbers
The main customer service number for RwandAir is: +250 788 177 000, but you can also try calling one of the following location-specific numbers below.
Location | RwandAir Phone Number |
UK | +44 (0)1293 874 922 |
Brussels | +32 2 712 05 57 |
Canada | (877) 938-5612 (Toll Free) |
Madrid | +34 911 087 583 |
Netherlands | +31 (0)20 3161 904 |
Paris | +33 1 86 46 79 72 |
Rome | +39 0654242546 |
Turkiye | (+90) 212 251 1315 |
USA | (877) 938-5612 (Toll Free) |
Tips for Contacting RwandAir by Phone
- Gather all the relevant flight information. RwandAir customer service will require your basic flight information to access your booking. Save time by making sure you have all your information at hand.
- Prepare for long wait times. During times of widespread flight disruptions or busy travel times, phone lines can be busy for a very long time. Remember to always be patient and respectful.
- You might incur fees. RwandAir phone lines may be more expensive than you think. So when possible, use local numbers as they may have shorter wait times as well as lower fees.
Contacting RwandAir on Social Media
If you’ve had a flight delay or cancellation, and you need help rebooking your flight, you can usually get prompt assistance by sending the airline a direct message on any of the following platforms:
- RwandAir on Facebook: facebook.com/FlyRwandAir/
- RwandAir on Twitter: x.com/FlyRwandAir
Note: Be especially cautious about providing sensitive information via social media, and be especially wary of unsolicited massages. Social media channels are rife with scams, so be sure to only use the official RwandAir social media pages.
RwandAir Email Address
If you need to lodge a complaint or a claim for compensation, you can do so by sending an email to the address below.
- info@rwandair.com
How to Submit a Complaint or Claim to RwandAir
Even though RwandAir is not based in the EU or UK, they must still comply with air passenger rights regulations whenever they depart from an airport in these locations. So, if you’ve had a flight disruption, baggage mishandling issue, or you simply want to voice your concern to the airline, you can do so by writing to, info@rwandair.com.
Tips for a Favourable Response
- Be professional and courteous in your message.
- Include as many details about your situation as possible.
- Include supporting documents like notes from previous conversations with airline representatives, photos, booking receipts, and the like. These will help validate your complaint.
- Be persistent. It can take some time for a decision to be reached, so feel free to drop them another message to find out where things stand.
Not Getting a Response? AirAdvisor Can Help
If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 830,000 passenger claims so far.
Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!Check Your Flight
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
RwandAir customer support contact details
Website:
www.rwandair.com
Mailing Address
Suite 9a, Gatwick House, Peeks Brook Lane, Horley, Surrey, RH6 9ST
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