Sata Azores Customer Service Contacts: Phone, Email, Tips for Complaints

Written By Joanna Teljeur

Last Updated: September 25, 2024

Have you had a flight with Sata Azores that didn’t meet your expectations? If you’re trying to reach the airline to complain about a disrupted flight, baggage mishandling, uncomfortable seats, or you just need to ask an important question, you’ll find the right contact method in this guide. Plus, we’ll give you some helpful tips to get the best results when you lodge a complaint.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

Sata Customer Service Phone Numbers

If you have a pressing concern that can only be handled by an airline agent, you can choose from the various phone numbers for Sata below. Bear in mind that wait times can be extensive especially during peak travel times or when there are widespread flight disruptions.

The main number for Sata for booking, schedules and fares is +351 296 209 720 for international callers, and it’s available 24/7.

Sata Email Addresses

Sata is unlike some other airlines in that they offer customer service emails. If you’re looking for a reliable way to contact the airline and you want to do so in writing, email is definitely the way to go.

Contact Sata on the Customer Service Form

Email is a great way to write to the airline, but if you have a complaint about flight disruptions or other matters that could result in compensation, we recommend using Sata’s complaint form as seen in the image below.

This method is particularly useful if you are filing a compensation claim based on Regulation EU 261. Under these rules, you could get up to €600 for flights delayed by at least 3 hours at your final destination as long as you are flying to, from, or within the EU. 

Also, the Montreal Convention requires airlines to pay passengers up to €1,599 for mishandled baggage.  

Contact Sata with Chat

Sata Azores has a virtual assistant on the official website. You can use it to answer basic questions and for help directing you to other areas on the site.

Sata Via Mobile App

If you’re experiencing flight interruptions like sudden delays, cancellations, denied boarding, or a missed connection, the best option is to use the Sata Azores mobile app. You can get quick and convenient help rebooking your flight and other answers for last minute flight issues.

Sata by Post

You can also send hard copies of documents and written complaints and concerns by mail to the following address:

Sata on Social

Sata is available on Facebook, Instagram, and Twitter/X. Don’t hesitate to send them a direct message on any of these platforms particularly if you are having difficulty reaching them by other contact methods.

Tips to Make the Most of Your Complaint

1. State your desired outcome. It’s best to be polite but direct about what you want to resolve the issue.
2. Don’t delay. If you have an issue with Sata, it’s best to submit your complaint as soon as you can while the details are still fresh in your mind.
3. Organize supporting documents like booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
4. Add contact info. Let the airline know the most reliable way to get a hold of you and give them that contact info.

How AirAdvisor Can Help

AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. Best of all, we can help you get the payment you’re owed for any of the following situations. 

• Flight delays
• Cancellations
• Missed connections
• Denied boarding
• Lost or damaged baggage

Find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator. 

Claim with AirAdvisor and get up to €600 compensation.Find out how much you’re owed today.Check Your Flight