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SunExpress Complaints: How to Get Help & Contact Customer Support

Written By Joanna Teljeur

Last Updated: March 14, 2025

Flight delays, cancellations, baggage mishandling . . . plenty of things can go wrong during your SunExpress flight. Fortunately, the airline provides a number of ways for you to reach them. So, whether you need help with a rebooking or you just want to voice your concern about an in-flight experience, you can find all the SunExpress contact information here in this handy guide.

SunExpress Customer Service Phone Numbers

As any traveller knows, contacting SunExpress by phone can mean very long wait times, particularly during widespread disruptions and peak travel seasons. To make the most of your call, consider getting your travel information ready beforehand.

Organising your booking receipts, flight numbers, and details about your situation will help make your call faster and more efficient.

Country	SunExpress Phone Number
Main Customer Service UK	+44 2081579797 (Fees may apply)
Customer Service in the EU	+31 97010269797
Outside the EU & UK	+90 232 444 0 797
Customer Service in Turkiye	444 0 797
WhatsApp	+90 232 444 0797

Contact SunExpress on Social Media

You can get through to a SunExpress agent more quickly by sending them a direct message on the following social media platforms, but be careful about responding to unsolicited messages. Scammers are everywhere, and lately, they have been targeting airline passengers who have posted complaints to social media. So, be sure you are speaking to a real SunExpress agent, and avoid posting sensitive information about your situation.

You can contact SunExpress on:

Facebook: https://www.facebook.com/SunExpress
Instagram: https://www.instagram.com/sunexpress/
X/Twitter: https://x.com/SunExpress

SunExpress Customer Service Contact Form

If you’ve had a SunExpress flight delay, cancellation or baggage mishandling issue, the best way to request assistance is through the Contact Form available on the official website. The airline does not provide a public email address, but you can add as many details as you’d like about your experience and upload supporting documentation in their contact form.

SunExpress

You can also provide feedback about your flight as well as complaints for other issues including poor customer service, fees, in-flight amenities, or any other matter that concerns you.

How to Get a Favourable Response from SunExpress

Provide plenty of information about your experience, including all the relevant details of your flight.
Be persistent and patient. This is especially important if you are seeking help with flight disruptions or baggage mishandling.
Upload documents like copies of conversations with airline representatives, photos, booking receipts, etc.. The more information you provide, the better.
Be professional and polite. Try to remember that the customer service agent is doing everything they can to assist you.

AirAdvisor Can Help!

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 420,000 passenger claims so far. Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!

File a Claim

Had Issues with SunExpress Flight?

You might be able to get up to £520 (€600) for your trouble!

Complaints

Ergun Sezer

Weather conditions

Jan 6, 2025

Seems like due to weather conditions. So no compensation eligibility but i wanted to check with you too in order to be sure.

Lorraine Parkin

Don't remember

Dec 29, 2025

I am disabled and I had assistance. I cannot sit for long, I am always lie down. This delay caused such excruciating pain and anxiety, I just wanted to lie down, I was near to tears with the pain. I arrived at Izmir about 2.30am and my final destination 7.30am. This delay has really taken its toll on my body and severe lethagy and tiredness. I will now be in bed for at least 3 days, before I can even get out of bed.

Deborah Geheran

Don't remember

Oct 30, 2024

Spent over 12 hours in London Gatwick waiting for this flight, it was meant to depart at 11.55am on the 21st July and didn't leave the airport until 9pm. In all that time spent at the airport we weren't given any updates to what was happening or why we were delayed - we just had a 8euro voucher each. This delayed caused us to miss the first night of our holiday, as we arrived on the 22nd July into Antalya around 4am. This then caused us to go straight to bed when checking in at our hotel at around 6am losing another day of a 10 night stay annual family holiday trip. We save up all year for this one holiday which was completely ruined by this extremely long flight delay.

Sharon Mahoney

No reason given

Oct 24, 2024

Flight was due to depart at 12.30, we never boarded till 13.30 and never departed till 16.00 without even being offered a drink, airline is denying there was even any delay. We arrived at Antalya at 22.00, the time we got to hotel there was nothing to eat and we had to be collected at 8.00am to go to appointment very tired and hungry

Sophie Whinnery

Unknown

Aug 5, 2024

I received a text message at around 22:30pm from sun express saying our flight had been cancelled until the 23rd of July so this would of made us miss 2 days of a hotel that we had booked as all inclusive. We rang the airline through the night and they kept saying they had not been notified. We then called at 6am in the morning on the 22nd to be told to go to the airport. We made our way there and they then told us the flight was cancelled until tomorrow. I called sun express and and asked for a refund of my flight to which they refunded me £149 when the total cost of the the flights were £610. I explained that I needed my money back as I had used my holiday spending money to book new flights which were not at East Midlands a lot later in the day. So again we had to really budget our money and could not do everything that we had planned. They told us we would receive the money back within 3-5 days. I am still waiting for this. I have also opened a case with them and they have not got back to me for 2 weeks. They are now offering us £350 for the pair of us! Which is £175 each for cancelling our flight and moving it to the next day.

Michelle Fenton

Technical problems

Jul 28, 2024

we boarded the aircraft and were informed an hour later about a technical issue. After two more hours, we were asked to disembark without any guidance or assistance. Eventually, we were informed that they would be accommodated in a hotel for the night, but were only checked in at 3 o'clock in the morning with no communication from TUI or Sun Express I had to ring sun express twice and still had no updates of what was happening with our flight. The next day, we were informed of a new flight, but upon reaching the airport, the departure time was still uncertain, resulting in additional expenses at Gatwick. Finally, when we boarded the flight, we were informed of a refueling delay, followed by missing their flight slot, leading to an additional two hours of waiting on the plane.

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