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72 comments
Mosina M
Verified | Oct 12, 2026
Istanbul-London
Economy
Unknown
Hi, I am writing to make a formal complaint and compensation/reimbursement claim regarding AJet flight VF1991 from Istanbul Sabiha GΓΆkΓ§en Airport (SAW) to London Stansted (STN) on 1 September 2026. The scheduled departure time shown on our booking and boarding passes was 19:50. My boarding pass also displayed a boarding time of 19:05. All six passengers in our party had checked in and had valid boarding passes. We experienced significant difficulties at the airport because my father was required to complete documentation checks in person. During this process, we were repeatedly directed between different counters by airport/AJet staff. We were sent from counter H to J, then K, and then back to H, going around in circles multiple times while attempting to resolve the issue. We were following the instructions given to us by airport/AJet staff and were actively trying to resolve the documentation issue rather than simply failing to attend the airport or gate on time. We ultimately reached the gate at approximately 19:30, which was approximately 20 minutes before the scheduled departure time of 19:50. When we arrived, however, we were informed that the aircraft had already departed. I showed my boarding pass, which clearly showed the scheduled departure time of 19:50, but we were nevertheless told that we had missed the flight and that this was our fault. We subsequently established that the aircraft appears to have departed at approximately 19:39, approximately 11 minutes before the scheduled departure time of 19:50. I therefore request that AJet investigate and provide the precise recorded times for: boarding closure; gate closure; the time we were recorded as having been refused/denied boarding; aircraft door closure; and the actual departure time of the aircraft. I also request copies or details of the relevant operational records showing when boarding was closed and what notification was provided to passengers. I acknowledge that my boarding pass displayed a boarding time of 19:05. However, this does not explain why we were being repeatedly directed between counters H, J and K by airport/AJet staff while trying to resolve my fatherβs documentation issue, nor does it explain the circumstances in which the aircraft subsequently departed at approximately 19:39 despite a scheduled departure time of 19:50. Lack of notification and the βsilent airportβ explanation Another particularly concerning aspect of this incident is that we were subsequently told that Sabiha GΓΆkΓ§en Airport is a βsilent airportβ and that passengers should not expect announcements calling them to their gates or warning them that boarding/gates were closing. I find this explanation particularly concerning because I returned to Sabiha GΓΆkΓ§en Airport on 3 September 2026, and personally witnessed repeated announcements in multiple languages informing passengers that their gates were closing and instructing them to proceed to their gates. I therefore ask AJet to clarify precisely what is meant by the statement that Sabiha GΓΆkΓ§en Airport is a βsilent airportβ. In particular, please confirm: Whether any boarding, gate-closing or final-call announcements were made for flight VF1991 on 1 September 2026; The exact times at which any such announcements were made; What alternative notification system was used if no announcements were made; How passengers with valid boarding passes were expected to know that boarding had closed; Why I personally witnessed repeated multilingual gate-closing announcements at the same airport on 3 September 2026 if passengers are supposedly not normally notified in this way. I consider this especially important because I paid for and booked a flight scheduled to depart at 19:50, not a flight scheduled to depart at 19:30 or 19:39. Had I been clearly informed that the aircraft was going to depart before the scheduled departure time, I would of course have ensured that I was at the gate earlier. A passenger should not reasonably be expected to anticipate that an aircraft will depart materially before the scheduled departure time printed on their booking and boarding pass without clear and adequate notification. My fatherβs documentation and treatment at the airport There were also significant problems concerning my father, who holds an Afghan passport. My father had entered TΓΌrkiye legally with the appropriate visa, which had been stamped, and he was required to deal with the documentation/check-in process in person. During this process, we were repeatedly directed between counters H, J and K by airport/AJet staff. This caused considerable confusion and delay. At one point, the member of staff at counter H repeatedly directed us elsewhere, despite our attempts to explain the situation. I am concerned about the way my father was treated and whether he was subjected to unequal or discriminatory treatment because of his nationality or passport. I am not making a definitive allegation of discrimination without an investigation, but I am formally asking AJet to investigate whether the correct procedures were followed and whether my father was treated consistently with other passengers in comparable circumstances. This is particularly important because we were actively attempting to resolve an issue concerning his documentation and boarding, and we were following instructions given to us by airport/AJet staff. Despite these difficulties, we ultimately reached the gate at approximately 19:30 with valid boarding passes. Financial loss and consequences When we reached the gate, we were told that the aircraft had already departed. We explained that the scheduled departure time shown on our boarding passes was 19:50, but we were nevertheless refused boarding and directed to collect our checked baggage. As a direct consequence of being unable to board the original flight, we were forced to purchase replacement flights at very short notice for six passengers, including three checked bags. The replacement flights cost us a total of Β£2,054.37. AJet did not provide us with meaningful assistance in resolving the situation. No alternative flight was arranged for us, no reimbursement was offered at the time, and when we asked whether any waiver or assistance could be provided towards the replacement flights, we were told that staff were unable to assist us. This caused substantial and completely unexpected financial loss, as well as significant stress and distress to my family. Formal requests I therefore formally request that AJet: Investigate the circumstances surrounding our refusal/denial of boarding. Confirm the official scheduled departure time of flight VF1991 and confirm that this was 19:50. Confirm the official recorded actual departure time of the aircraft. Confirm the precise time at which boarding closed and the precise time at which the gate was closed. Confirm the time at which each passenger in our party was recorded as having been refused/denied boarding or marked as a late/no-show passenger. Explain why the aircraft appears to have departed at approximately 19:39, approximately 11 minutes before the scheduled departure time. Confirm whether the aircraft was intentionally dispatched before its scheduled departure time and, if so, explain why. Provide details of all relevant boarding, gate-closing and final-call announcements made in connection with flight VF1991, including their times. Explain the information we were given that Sabiha GΓΆkΓ§en Airport was a βsilent airportβ and reconcile this with the repeated multilingual gate-closing announcements I personally witnessed at the same airport on 3 September 2026. Investigate the handling of my fatherβs passport, visa and boarding documentation and the repeated directions between counters H, J and K. Investigate whether my father was treated consistently with other passengers and whether any unequal or discriminatory treatment occurred. Review all relevant check-in, boarding, gate, baggage, staff and operational records, including any available system records, CCTV or other relevant evidence. Confirm whether the circumstances constitute denied boarding under the applicable passenger-rights legislation/regulations, rather than simply a passenger failing to present themselves for boarding. If this constitutes denied boarding or another compensable disruption under the applicable regulations, confirm the full compensation to which each affected passenger is legally entitled. Reimburse the Β£2,054.37 cost of the replacement flights incurred as a direct consequence of being unable to board the original flight, subject to any legally applicable deduction or recovery relating to the unused original tickets. Confirm what refund is due in respect of the unused original tickets, including any refundable taxes, fees or charges. Provide a full written explanation of the outcome of your investigation and the basis for AJetβs decision regarding compensation and reimbursement. I have retained the original booking confirmation, AJet boarding passes, check-in records, baggage documentation and receipts relating to the replacement flights. I am able to provide these documents as evidence. I would appreciate a substantive written response addressing each of the points above, rather than a general response stating that we were late. The central issue is that we booked a flight scheduled to depart at 19:50, completed check-in and held valid boarding passes. We experienced delays and confusion while following airport/AJet staff instructions concerning my fatherβs documentation, but nevertheless reached the gate at approximately 19:30. We were then told that the aircraft had already departed, despite the scheduled departure time being 19:50 and the aircraft apparently departing at approximately 19:39. We were subsequently told that this was our fault and that Sabiha GΓΆkΓ§en was a βsilent airportβ. My subsequent experience at the same airport on 3 September 2026, where I witnessed repeated multilingual announcements informing passengers that their gates were closing, raises serious questions about the accuracy of the information provided to us and whether adequate notification was given on 1 September. Had I known that the aircraft was going to depart before the scheduled departure time, or had I been properly notified that boarding/gate closure was taking place, I would have ensured that I was at the gate earlier. I therefore ask AJet to treat this as a formal complaint and compensation/reimbursement claim and to investigate the matter fully. I look forward to receiving your written reply, And confirmation of the compensation available to us. Booking reference: 1653716285891975 Flight number: VF1991 Date of flight: 1 September 2026
- Istanbul-London
- Economy
Asina M
Verified | Oct 9, 2026Istanbul-London
Economy
Unknown
As you can see above, I had a checked in boarding pass too ready to board the 7:50pm flight and I was at the gate 20 minutes in advance as the boarding passsaid.- Istanbul-London
- Economy
Omed M
Verified | Oct 6, 2026Istanbul-London
Economy
Unknown
I arrived at the gate at 7:30pm to be told my 7:50pm flight had taken off without me and my family, we were never informed of early departure or early take off despite us being in the airport.- Istanbul-London
- Economy
Rizwana M
Verified | Oct 6, 2026Istanbul-London
Economy
Unknown
We came to the gate 20 minutes before the departure as per our boarding pass said to be told that that flight has taken off at 7:30pm instead of 7:50pm without notice, we did not get any email or message to inform us and the boards in the airport did not display a notification to show early boarding or that boarding was going to close early and when we got to the gate we were told our bags were already again off the plane half an hour before departure despite it not even hitting the time for take off?- Istanbul-London
- Economy
Fazel Abdul A
Verified | Oct 6, 2026Sulaymaniyah-London
Economy
No reason given
Dear AJet Customer Relations, I am writing to make a formal complaint and compensation/reimbursement claim on behalf of all five passengers travelling together under reservation code 4A29P1. Please treat this as one family complaint and correspond with me directly. Please review the booking and passenger records already held by AJet before requesting information already available in your system. Flight disruption Our original itinerary was: β’ VF374: Sulaymaniyah (ISU) β Istanbul (SAW), 03:05β05:50 β’ VF1987: Istanbul (SAW) β London Stansted (STN), 08:45β10:50 AJet changed this to: β’ VF2: Sulaymaniyah (ISU) β Istanbul (SAW), 08:55β11:40 β’ VF1991: Istanbul (SAW) β London Stansted (STN), 19:45β21:50 This resulted in approximately an eight-hour wait at Istanbul Airport and an arrival in London approximately 11 hours later than originally scheduled. We were travelling with three children aged 7, 5 and 2, who became extremely tired and distressed. As a direct result, we incurred approximately Β£350 in reasonable additional expenses, for which I request reimbursement. I can provide receipts and supporting evidence. β¬100 baggage charge and staff incident Before boarding our London flight at Istanbul Sabiha GΓΆkΓ§en Airport, an AJet staff member, whom I understand was called Rabia Memur, alleged that we had excess baggage and demanded β¬100, stating that we would not be allowed to board unless we paid. I explained that we did not have excess baggage and that we had already travelled from Sulaymaniyah without any such issue. The only additional bag contained my children's jackets. We felt pressured to pay in order to travel. I also attempted to record the incident but was prevented from doing so. Please investigate this matter and preserve/review all relevant CCTV, staff reports, baggage and boarding records, our baggage allowance, payment records, and internal notes. Please also investigate the conduct of the staff member involved. Please provide written answers to the following: 1. Why was the β¬100 charge demanded and what baggage was considered excess? 2. Was the charge permitted under our ticket/baggage allowance, and how was the amount calculated? 3. Why were we told boarding would be refused unless we paid? 4. Why was I prevented from recording the incident? 5. What investigation and action will AJet take regarding the staff member's conduct? 6. What compensation and reimbursement is AJet offering for the disruption and approximately 11-hour later arrival? Compensation and reimbursement requested On behalf of all five passengers, I request: β’ Reimbursement of approximately Β£350 in reasonable additional expenses, subject to evidence; β’ Reimbursement of the β¬100 baggage charge; β’ Any compensation legally due to the five passengers for the schedule change/disruption and approximately 11-hour later arrival; β’ Any applicable redress for the distress and inconvenience caused; β’ A full explanation of the baggage incident and staff conduct; and β’ A detailed written response addressing all points above. I have retained the booking information, tickets, boarding passes, receipts and other supporting documents and can provide them as required. Please treat this as a formal complaint and compensation/reimbursement claim concerning all five passengers. Yours faithfully, Fazel Abdul Ali Head of Family / Lead Passenger Email: bekhal2020@outlook.com Telephone: 00447802 826910 Date of travel: 9 September 2026 Passengers: Five Reservation Code: 4A29P1- Sulaymaniyah-London
- Economy
Abdul Azim M
Verified | Oct 5, 2026Istanbul-London
Economy
Unknown
The flight departed early without notifying me or my family, this was not my fault and prior to me heading to the gate I was thrown about from desk to desk because of my Afghan passport. I was sent to desks, H - J - K a couple of times before the staff even bothered to help me or check which gate was correct, I was sent around in circles, I was left helpless until I told the lady that she was sending me back and forth because I had a different passport - I needed some more help and was penalised due to being a passport holder of a different country, had I had a different passport the process wouldβve been a lot smoother.- Istanbul-London
- Economy
Khalida M
Verified | Oct 5, 2026Istanbul-London
Economy
Unknown
Hi, I am writing to make a formal complaint and compensation/reimbursement claim regarding AJet flight VF1991 from Istanbul Sabiha GΓΆkΓ§en Airport (SAW) to London Stansted (STN) on 1 September 2026. The scheduled departure time shown on our booking and boarding passes was 19:50. My boarding pass also displayed a boarding time of 19:05. All six passengers in our party had checked in and had valid boarding passes. We experienced significant difficulties at the airport because my father was required to complete documentation checks in person. During this process, we were repeatedly directed between different counters by airport/AJet staff. We were sent from counter H to J, then K, and then back to H, going around in circles multiple times while attempting to resolve the issue. We were following the instructions given to us by airport/AJet staff and were actively trying to resolve the documentation issue rather than simply failing to attend the airport or gate on time. We ultimately reached the gate at approximately 19:30, which was approximately 20 minutes before the scheduled departure time of 19:50. When we arrived, however, we were informed that the aircraft had already departed. I showed my boarding pass, which clearly showed the scheduled departure time of 19:50, but we were nevertheless told that we had missed the flight and that this was our fault. We subsequently established that the aircraft appears to have departed at approximately 19:39, approximately 11 minutes before the scheduled departure time of 19:50. I therefore request that AJet investigate and provide the precise recorded times for: boarding closure; gate closure; the time we were recorded as having been refused/denied boarding; aircraft door closure; and the actual departure time of the aircraft. I also request copies or details of the relevant operational records showing when boarding was closed and what notification was provided to passengers. I acknowledge that my boarding pass displayed a boarding time of 19:05. However, this does not explain why we were being repeatedly directed between counters H, J and K by airport/AJet staff while trying to resolve my fatherβs documentation issue, nor does it explain the circumstances in which the aircraft subsequently departed at approximately 19:39 despite a scheduled departure time of 19:50. Lack of notification and the βsilent airportβ explanation Another particularly concerning aspect of this incident is that we were subsequently told that Sabiha GΓΆkΓ§en Airport is a βsilent airportβ and that passengers should not expect announcements calling them to their gates or warning them that boarding/gates were closing. I find this explanation particularly concerning because I returned to Sabiha GΓΆkΓ§en Airport on 3 September 2026, and personally witnessed repeated announcements in multiple languages informing passengers that their gates were closing and instructing them to proceed to their gates. I therefore ask AJet to clarify precisely what is meant by the statement that Sabiha GΓΆkΓ§en Airport is a βsilent airportβ. In particular, please confirm: Whether any boarding, gate-closing or final-call announcements were made for flight VF1991 on 1 September 2026; The exact times at which any such announcements were made; What alternative notification system was used if no announcements were made; How passengers with valid boarding passes were expected to know that boarding had closed; Why I personally witnessed repeated multilingual gate-closing announcements at the same airport on 3 September 2026 if passengers are supposedly not normally notified in this way. I consider this especially important because I paid for and booked a flight scheduled to depart at 19:50, not a flight scheduled to depart at 19:30 or 19:39. Had I been clearly informed that the aircraft was going to depart before the scheduled departure time, I would of course have ensured that I was at the gate earlier. A passenger should not reasonably be expected to anticipate that an aircraft will depart materially before the scheduled departure time printed on their booking and boarding pass without clear and adequate notification. My fatherβs documentation and treatment at the airport There were also significant problems concerning my father, who holds an Afghan passport. My father had entered TΓΌrkiye legally with the appropriate visa, which had been stamped, and he was required to deal with the documentation/check-in process in person. During this process, we were repeatedly directed between counters H, J and K by airport/AJet staff. This caused considerable confusion and delay. At one point, the member of staff at counter H repeatedly directed us elsewhere, despite our attempts to explain the situation. I am concerned about the way my father was treated and whether he was subjected to unequal or discriminatory treatment because of his nationality or passport. I am not making a definitive allegation of discrimination without an investigation, but I am formally asking AJet to investigate whether the correct procedures were followed and whether my father was treated consistently with other passengers in comparable circumstances. This is particularly important because we were actively attempting to resolve an issue concerning his documentation and boarding, and we were following instructions given to us by airport/AJet staff. Despite these difficulties, we ultimately reached the gate at approximately 19:30 with valid boarding passes. Financial loss and consequences When we reached the gate, we were told that the aircraft had already departed. We explained that the scheduled departure time shown on our boarding passes was 19:50, but we were nevertheless refused boarding and directed to collect our checked baggage. As a direct consequence of being unable to board the original flight, we were forced to purchase replacement flights at very short notice for six passengers, including three checked bags. The replacement flights cost us a total of Β£2,054.37. AJet did not provide us with meaningful assistance in resolving the situation. No alternative flight was arranged for us, no reimbursement was offered at the time, and when we asked whether any waiver or assistance could be provided towards the replacement flights, we were told that staff were unable to assist us. This caused substantial and completely unexpected financial loss, as well as significant stress and distress to my family. Formal requests I therefore formally request that AJet: Investigate the circumstances surrounding our refusal/denial of boarding. Confirm the official scheduled departure time of flight VF1991 and confirm that this was 19:50. Confirm the official recorded actual departure time of the aircraft. Confirm the precise time at which boarding closed and the precise time at which the gate was closed. Confirm the time at which each passenger in our party was recorded as having been refused/denied boarding or marked as a late/no-show passenger. Explain why the aircraft appears to have departed at approximately 19:39, approximately 11 minutes before the scheduled departure time. Confirm whether the aircraft was intentionally dispatched before its scheduled departure time and, if so, explain why. Provide details of all relevant boarding, gate-closing and final-call announcements made in connection with flight VF1991, including their times. Explain the information we were given that Sabiha GΓΆkΓ§en Airport was a βsilent airportβ and reconcile this with the repeated multilingual gate-closing announcements I personally witnessed at the same airport on 3 September 2026. Investigate the handling of my fatherβs passport, visa and boarding documentation and the repeated directions between counters H, J and K. Investigate whether my father was treated consistently with other passengers and whether any unequal or discriminatory treatment occurred. Review all relevant check-in, boarding, gate, baggage, staff and operational records, including any available system records, CCTV or other relevant evidence. Confirm whether the circumstances constitute denied boarding under the applicable passenger-rights legislation/regulations, rather than simply a passenger failing to present themselves for boarding. If this constitutes denied boarding or another compensable disruption under the applicable regulations, confirm the full compensation to which each affected passenger is legally entitled. Reimburse the Β£2,054.37 cost of the replacement flights incurred as a direct consequence of being unable to board the original flight, subject to any legally applicable deduction or recovery relating to the unused original tickets. Confirm what refund is due in respect of the unused original tickets, including any refundable taxes, fees or charges. Provide a full written explanation of the outcome of your investigation and the basis for AJetβs decision regarding compensation and reimbursement. I have retained the original booking confirmation, AJet boarding passes, check-in records, baggage documentation and receipts relating to the replacement flights. I am able to provide these documents as evidence. I would appreciate a substantive written response addressing each of the points above, rather than a general response stating that we were late. The central issue is that we booked a flight scheduled to depart at 19:50, completed check-in and held valid boarding passes. We experienced delays and confusion while following airport/AJet staff instructions concerning my fatherβs documentation, but nevertheless reached the gate at approximately 19:30. We were then told that the aircraft had already departed, despite the scheduled departure time being 19:50 and the aircraft apparently departing at approximately 19:39. We were subsequently told that this was our fault and that Sabiha GΓΆkΓ§en was a βsilent airportβ. My subsequent experience at the same airport on 3 September 2026, where I witnessed repeated multilingual announcements informing passengers that their gates were closing, raises serious questions about the accuracy of the information provided to us and whether adequate notification was given on 1 September. Had I known that the aircraft was going to depart before the scheduled departure time, or had I been properly notified that boarding/gate closure was taking place, I would have ensured that I was at the gate earlier. I therefore ask AJet to treat this as a formal complaint and compensation/reimbursement claim and to investigate the matter fully. I look forward to receiving your written response and confirmation of the compensation and reimbursement available to us. Thank you. Yours faithfully, Khalida Masjidi Booking reference: 1653716285891975 Flight number: VF1991 Date of flight: 1 September 2026 Email: 8mosinaa@gmail.com- Istanbul-London
- Economy
Mosina M
Verified | Oct 5, 2026Istanbul-London
Economy
Unknown
flight was scheduled for 7:50pm, we paid for a service at 7:50pm and we arrived at the gate at 7:30pm - the members of staff there said that the flight had taken off already without notifying us, without our knowledge our bags were removed off the plane meaning that they did not even wait until departure time to start removing bags of the plane.- Istanbul-London
- Economy
Momina A
Verified | Oct 4, 2026Stuttgart-Istanbul
Economy
Unknown
There have boarding issue When we arrive and check the information board they mention Gates 135 to 139 but when we arrive there were no one we still wait maybe someone will arrive and done boarding but no one came then we login and check details they mention there another gate 337 then we go there but there was also nothing and boarding of another flight Then we again see the information board and they mentioned there 135-139 on boarding Then we again return back to that Gates But still nothing there We really spend and waste a lot of our time because of them Really unhappy for this.- Stuttgart-Istanbul
- Economy
Muzafar A
Verified | Oct 4, 2026Stuttgart-Istanbul
Economy
Unknown
There is a confusion of gate In there app they mentionnned 337 but there was nothing on that place then we chek information board there was 135 to 139 but when we reached there then there was also nothing but on the information board that was also 135 to 139 was still on boarding but there is no person sitted on the desks.- Stuttgart-Istanbul
- Economy
Silla M
Verified | Sep 12, 2026Aleppo-Istanbul
Economy
Unknown
We bought baggage a day before for 123 euris .. so our correct weight!!! But for the 3rd time they said, they didnβt receive it. It was deducted from our bank account!!! And then they asked 600 euros or leaving our baggage behinds.. i almost got heart infarct and cried for days.. ok we learnt our lesson and will always book tickets baggage together!!! Not possible after!! Their system contains bugs!!!!!!!!! It happened 3 times!!!- Aleppo-Istanbul
- Economy
Rahaf M
Verified | Sep 9, 2026Aleppo-Istanbul
Economy
Unknown
We bought and paid for the baggage but they didnβt receive it (not in the system) and it was not the first time!!!!! Please do something about that..for everyone do something please!!! It is not possible like that to buy baggage after reservation!!! this time we had to pay 600 euros for 45 kg!!! Which is tooooooooo much.. last 3 times it was 50 euros only!!- Aleppo-Istanbul
- Economy
Lama I
Verified | Sep 5, 2026Riyadh-Ankara
Economy
Unknown
I am submitting a complaint regarding my damaged baggage after my flight to Ankara. Upon arrival at Ankara Airport, I collected my suitcase and discovered that it had been seriously damaged. The suitcase has scratches and damage that affect its condition and make it difficult/impossible to use normally. We immediately reported the damage at the airport and obtained a Property Irregularity Report (PIR). The baggage was physically present at Ankara Airport, and the damage was clearly visible. However, when we asked the airport staff for assistance and requested a replacement suitcase or an appropriate solution, we were initially told that the baggage was not properly visible in the system and that the suitcase was still showing as being in Istanbul. This was confusing because the damaged suitcase was physically present with us at Ankara Airport. We would like AJet to properly review this case and provide an appropriate solution for the damaged baggage. Since the suitcase is no longer in usable condition, we request either a replacement suitcase or appropriate compensation for the damage, in accordance with AJetβs baggage policies and applicable passenger rights. We have attached the PIR report and photographs of the damaged suitcase as evidence. Please review the case and let us know the next steps for receiving the replacement or compensation.- Riyadh-Ankara
- Economy
Natalie H
Verified | Sep 4, 2026Sharm El Sheikh-London
Economy
Unknown
The flight from Egypt landed at Turkey and I knew I needed to run to get the next flight as the first flight was delayed. However I was met by staff who sent me straight to a desk and said the flight was now the next day. I received an email at the same time saying my flight had been cancelled. Even with the delay I felt I had enough time to get the booked flight but the email said it was cancelled. So I was put on the flight the following day. A hotel was provided. I was therefore 24 hours late back to uk and this was a bank holiday. I had to make alternative arrangements to get home as I live in Cornwall and my flight landed in Stansted. My original plans needed to change. Due to the long distance to travel home I had booked the extra day off work but I was now using that day off stuck in a hotel in Turkey. I then found out my flight wasnβt cancelled and it left for Stansted.- Sharm El Sheikh-London
- Economy
Elnaz J
Verified | Sep 1, 2026Cologne-Van
Economy
Unknown
Our journey from Cologne (CGN) via Istanbul Sabiha Gâkçen (SAW) to Van (VAN) was severely disrupted because all three of our checked bags failed to arrive with us in Van. We immediately reported the missing baggage at Van Airport and were told to remain in Van and wait for another incoming flight, as our luggage might arrive later that evening. Our actual final destination was Urmia, Iran, and we had planned to continue from Van to the Turkish-Iranian border by road. However, because AJet currently had no onward flight to Iran, we were told that it was uncertain whether our baggage could be forwarded to us if we continued our journey without it. As a result, we had to remain in Van for more than 12 hours, unable to continue toward Iran. This caused significant stress, loss of time, additional expenses and major disruption to our travel plans. The situation became especially serious because my husband has a heart condition and his necessary medication was inside the delayed baggage. Since he was unable to take his medication, he became unwell and had to undergo a medical examination at the emergency facility at Van Airport. During the long wait, we had no access to our clothes or personal belongings and had to purchase necessary replacement clothing, food and refreshments. We also incurred taxi and other transportation expenses. Our luggage was eventually returned at approximately 9:00 PM. By that time, transportation to the Iranian border was no longer reasonably available, so we were unable to continue to Urmia and had to stay overnight in Van, resulting in approximately 24 hours of total disruption to our journey. We therefore incurred additional hotel accommodation, taxi, clothing, meal and café expenses solely because of the baggage delay. Furthermore, when our luggage was finally returned, we discovered that the telescopic handles of the suitcases had been distorted and damaged, making them very difficult to extend, retract and transport normally. Overall, the delayed baggage caused us considerable financial loss, serious inconvenience, stress, a medical incident, damage to our luggage and approximately one full day of lost travel time. We are therefore seeking appropriate compensation and reimbursement for all provable and legally recoverable losses arising from this incident.- Cologne-Van
- Economy
Rana M
Verified | Aug 27, 2026London-Istanbul
Economy
It is a premium Ajet flight from London to Baku via Istanbul and I missed the first one so the second part as well, and I know that based on their policies, we cannot claim any refund if there is less than 2 hours to the flight even it is premium but I want to get at least some part of it, such as taxes and airport fees as they said in the messages
- London-Istanbul
- Economy
Amenah A
Verified | Aug 25, 2026Cologne-Erbil
Economy
No reason given
I had a flight from Cologne to Erbil on 17 of August. Both flights were cancelled and changed several times and eventually the airlines send me final flight confirmation which was on Friday 28 of August flying to Istanbul and waiting one day and next day flying to Istanbul. This new flight was not suitable for me and I called the airlines several times in order to find a better alternative what they can only provide me is with the less waiting hours was flying from cologne to Sirnak on 28 of August. So my full booked flight and times were changed and now I need to cross to border from sirnak to Iraq instead of directly flighing there and plus I am not going to leave Germany instead the same date I was planning to. I would love to receive a compensation regarding the time and effort and extra money that I will need to pay to reach my final destination- Cologne-Erbil
- Economy
Star M
Verified | Aug 24, 2026London-Cizre
Economy
we was in the plane when we checked the next ticets from ajet and realised we only had 1 hour and 30 minutes for fligh transfer, when we landed the bus to take us to the gate was also delayed by 10 mins, also before boarding that plane we had told ajet workers in the airport that my sons leg is broken and needs a wheel chair when we land for istanbul, they agreed and said a wheelchair escort will be waiting when you land, when we got of the bus we waited at the wheel chair service and they said wait here while your chair arrives, after about 10 minutes we was told they had no wheel chairs ready so we had to go and my son had to hop, we told airport staff that we had no time and they let us skip qeues and took us to fast track and straight to security and then we collected our bags to go re check in again, we were waiting in the self check in line for about 10 minutes after we printed and got all the tags and we told a ajet staff that we were low on time she told us to skip sending our checked bags through and go straight to the gate and they will load our bags their, we had to take our big checked in bags through security and we told the security these are checked in bags were short on time but the made us wait for no reason and opened our bags and took all our liquids and neccesities, we lost about 5 to 10 minutes of time there aswell, we took our bags and made it to the gate at around 6:10, only 5 minutes past when boarding starts at 6:05, we argued that we had a short transfer time and a disabled person with us but instead of trying to help us, she shouted at us and told us the gate is closed and to go away, we had to rebook tickets for 1750usd and had to stay in istanbul for around 2 days and spent 630usd on food and hotels, we were on our way to a event but we ended up missing it aswell, also when we spoke to the ajet staff and told them what happened they told us they cant provide us any new tickets or anything in compensation and told us to buy new tickets.
- London-Cizre
- Economy
Cemaliye B
Verified | Aug 22, 2026London-Nicosia
Economy
We arrived to the airport with plenty of time to check in. At check in we were told our flight was overbooked and we were put on standby. We were told our check in baggage would be kept on hold and automatically put onto the next flight we could get on and that we would not need to go through security again. We went through security then had to wait in the boarding area until everyone had boarded the plane. We was then told there were not enough spare seats on the plane so we were unable to board. We were then told that we had to go and collect our check in baggage and would need to go through security all over again, even though we were told at the check in desk that we wouldn't have to. There was no guarantee what flight we could get on next. We had to wait 6 hours for our next flight. We arrived at our destination at 4:00am and had to get a late night taxi which cost 110 euros. We arrived at our appartment at 5:30am and was dropped off on a road, it was dark and we didnt know where we was and had to find where our appartment was. It was supposed to be a 10 hour journey but totalled to a 22 hour journey (including travel to airport). We were exhausted, dehydrated and hungry, no shops were open for food or water.
- London-Nicosia
- Economy
Bobbie B
Verified | Aug 20, 2026London-Nicosia
Economy
We arrived at the airport with lots of time to spare but upon reaching the check in desk to check in our luggage we were told that we were put on standby as Ajet had over booked the flight. We were told they had over booked all their flights for the whole summer and we had to go through security to the gate and wait to see if we could board the plane. Once boarding was finished we were told there were no seats for us and we had to collect our luggage and wait to be booked onto another flight. We were booked onto a flight 6 hours later. Our connecting flight also had to be changed. We arrived at our final destination more than 6 hours later than planned. We had to pay β¬110euros for a private taxi to our accommodation were we arrived at 5:30am. My son is ASD and ADHD. Our waiting at the airport and double queuing and going through security impacted him a great deal. It was very daunting to arrive in a foreign country in the middle of the night and finding our accommodation was very difficult. The stress Ajet caused was awful and I am very frustrated that they do this as a regular thing
- London-Nicosia
- Economy
Diana B
Verified | Aug 20, 2026London-Nicosia
Economy
We arrived at the airport with lots of time to spare but upon reaching the check in desk to check in our luggage we were told that we were put on standby as Ajet had over booked the flight. We were told they had over booked all their flights for the whole summer and we had to go through security to the gate and wait to see if we could board the plane. Once boarding was finished we were told there were no seats for us and we had to collect our luggage and wait to be booked onto another flight. We were booked onto a flight 6 hours later. Our connecting flight also had to be changed. We arrived at our final destination more than 6 hours later than planned. We had to pay β¬110euros for a private taxi to our accommodation were we arrived at 5:30am. My son is ASD and ADHD. Our waiting at the airport and double queuing and going through security impacted him a great deal. It was very daunting to arrive in a foreign country in the middle of the night and finding our accommodation was very difficult. The stress Ajet caused was awful and I am very frustrated that they do this as a regular thing.
- London-Nicosia
- Economy
Diana B
Verified | Aug 18, 2026London-Nicosia
Economy
We arrived at Stanstead with lots of time for our flight. Upon check in of our cases we were told the airline had over booked our flight and we had been put on standby. We had to wait at the gate to see if we could board. Once boarding was complete we were told there were no seats for us so had to collect our checked in bags and return to the check in desk so that arrangements could be made for alternative flights. This staff were not apologetic or helpful in explaining the process of what to do or even give us directions of where to go. Our flight from stanstead was 6 hours later than planned, leaving stanstead at 17:45 to Istanbul. We had to fly to the main Istanbul airport for a different connecting flight to Ercan in Cyprus. We arrived at Ercan at 4:30am and to our bnb at 5:30am, more than 6 hours after we should have arrived. My friends son is ASD and ADHD so the inconvenience affected him badly. We are very frustrated that this is allowed to happen especially as the staff at check in informed us that AJet have severely over booked all their flights throughout the summer. We missed our whole first day trying to sleep. Arriving in a foreign country in the early hours is not something I would ever plan to do, especially as we had an air bnb booked and so finding our apartment on our complex was very difficult and anxiety provoking.
- London-Nicosia
- Economy
Anonymous member
Verified | Aug 17, 2026Brussels-Istanbul
Economy
Canceled Flight from istanbul to erbil on 19.07.2026
Canceled Flight Istanbul to erbil. My flight from Istanbul to Erbil on July 19, 2026, has been cancelled. Can I get a refund? Kind regards,
- Brussels-Istanbul
- Economy
Aysu Y
Verified | Aug 16, 2026Bergamo-Bodrum
Economy
The main issue of our complaint is: incompetent and uninformed staff made mistakes and left us stranded at Bergamo Airport. During boarding, they should have checked if our pet was eligible to fly before proceeding with check-in and loading our luggage. However, they checked us in first, took our luggage, sent it through the conveyor belt, and then, remembering to check the pet's health certificate, said we couldn't board. We asked for our luggage back. They said no, they would give it to us after departure. It took at least four hours to get our luggage back. This can be verified on the airport's security camera footage. We waited at least four hours at the airport due to incompetent and untrained staff. The uncertainty demoralized us. We were very tired and worried. Because it was late, we had to stay overnight in Milan. The next day, we took a much more expensive flight. I already send you the latest check-in confirmation emails for Aysu and Gokce (along with Pet). They send confirmation emails after check-in. However, they took back our boarding passes 4 hours later, before giving us our luggage, and then returned our luggage. These check-in confirmations are further evidence that they processed the transaction incorrectly and caused us inconvenience. Gentlemen, Passengers in requests 711857 ββand 711859 share the same PNR. So Gokce made similar request from Air Advison too. Please take into account.
- Bergamo-Bodrum
- Economy
Khalid A
Verified | Aug 15, 2026Riyadh-Istanbul
Economy
I didn't receive my luggage, and the shipping company didn't respond. The loss of my luggage caused me further losses, and I had to buy new clothes and new luggage.
- Riyadh-Istanbul
- Economy
Shazia A
Verified | Aug 14, 2026Istanbul-Antalya
Economy
I donβt know it was rechecked or not but lot of my stuff was damaged inside, my perfumes, my makeup stuff and my hair accessories (straighteners and hair dryers)my pair of shoes were not there, my sonβs dresses and shoes were lost, I didnβt get my whole stuff and that was a real heart break.
- Istanbul-Antalya
- Economy
Ronak H
Verified | Aug 14, 2026Cizre-Amsterdam
Economy
Technical problems
Flight from Istanbul SAW to Schiphol in Amsterdam was cancelled a few minutes before departure. We got a new flight the next day (08/08/2026), we arrived in Amsterdam at 11:30 (local time). We didn't receive any compensation so far for lost baggage or flight cancellation. Losing our baggage has inconvenienced us a lot since we don't have our clothes, jewelry, etc. We have another vacation planned and we need to buy all new clothes and supplies for this vacation. I lost a lot of money due to all these inconveniences. The airline did provide us a hotel on 07/07/2026 (when our flight from Ist to Ams was cancelled). So we did have a place to sleep. But so far we have heard nothing about our bags being found, even when contacting both airports almost daily.- Cizre-Amsterdam
- Economy
Salah S
Verified | Aug 7, 2026Copenhagen-Dubai
Economy
We had 4 luggages in total, in which all of them had 2 tags each. When we arrived to our final destination, we received 3 of the 4 luggages, in which the last luggage had all of the essentials that were needed for the trip. Due to the lost essentials, there were many personal issues in terms of lost accessories that were needed for health issues. We travelled from Copenhagen to Istanbul to Dubai from 25/26 july It was told by the check-in at copenhagen airport that they will send directly to dubai without "any issues" and reassured us firmly. We did file a report at Dnata - PIR nr = DXBVF11896
- Copenhagen-Dubai
- Economy
Erblin G
Verified | Jul 27, 2026Bodrum-Pristina
Economy
Flight cancelation compensation
The flight was canceled two days before travel, and me and my family(total 6 pax) had to finish our vacation half day earlier because of alternative flight for which we had to travel 5 hours by bus to another airport and flight was to another country which required additional travel by bus to my country. All this travel lasted for 12 hours which was to long especially for two children aged 6 &10.- Bodrum-Pristina
- Economy
- Desired solution
Kanije H
Verified | Jul 27, 2026Vienna-Ankara
Economy
Claim escalated to airline
No reason given
They cancelled the flight without an explanation as to why. I lost time and also spent more money on transport from and to the airport. I also missed an important meeting I had to be there in person on Friday next morning. The airline found me another flight after a lot of phone calls but I arrived late the next night.- Vienna-Ankara
- Economy
- Claim escalated to airline
Micha S
Verified | Jul 17, 2026Δ°stanbul-Colombo
Economy
Successful claim
I am writing regarding a very disappointing experience my sister and I had during our journey from Amsterdam to Colombo. Our itinerary was Amsterdam β Istanbul β Doha β Colombo. When we arrived at the gate for our flight from Istanbul to Doha, we were informed that we were not allowed to board because the flight had been overbooked. As a result, we were stranded at the airport for approximately seven hours. During this time, we were not provided with any food, drinks, or other assistance, despite the long delay. We repeatedly contacted Qatar Airways to request support and compensation. Each time, we were informed that we would receive a response as soon as possible. As you can also see from the email correspondence, we were told that our request would be reviewed promptly. Unfortunately, despite these assurances, we have still not received a meaningful response or any compensation for the inconvenience and disruption we experienced. We kindly request that you review our case and provide appropriate compensation for the denied boarding, the lengthy delay, and the lack of assistance we received at the airport.
- Δ°stanbul-Colombo
- Economy
- Successful claim
Rachel S
Verified | Jul 17, 2026Δ°stanbul-Colombo
Economy
Successful claim
I am writing regarding a very disappointing experience my sister and I had during our journey from Amsterdam to Colombo. Our itinerary was Amsterdam β Istanbul β Doha β Colombo. When we arrived at the gate for our flight from Istanbul to Doha, we were informed that we were not allowed to board because the flight had been overbooked. As a result, we were stranded at the airport for approximately seven hours. During this time, we were not provided with any food, drinks, or other assistance, despite the long delay. We repeatedly contacted Qatar Airways to request support and compensation. Each time, we were informed that we would receive a response as soon as possible. As you can also see from the email correspondence, we were told that our request would be reviewed promptly. Unfortunately, despite these assurances, we have still not received a meaningful response or any compensation for the inconvenience and disruption we experienced. We kindly request that you review our case and provide appropriate compensation for the denied boarding, the lengthy delay, and the lack of assistance we received at the airport.
- Δ°stanbul-Colombo
- Economy
- Successful claim
Rusudan M
Verified | Jul 14, 2026Tbilisi-Bergamo
Economy
No reason given
I am submitting a formal complaint regarding my travel disruption on 22 June 2026 under a single booking itinerary: Tbilisi (TBS) β Istanbul Sabiha GΓΆkΓ§en (SAW) β Milan (BGY) My first flight, VF228, was scheduled to arrive at Sabiha GΓΆkΓ§en Airport (SAW). However, the aircraft was diverted to Istanbul Airport (IST) due to what was described only as "operational reasons". After landing, passengers remained onboard the aircraft for approximately two hours. During this time, we were repeatedly informed that the aircraft would be refueled and would continue to Sabiha GΓΆkΓ§en Airport. Based on these announcements, I reasonably expected to reach the airport shown on my ticket and continue my journey to Milan. However, after this prolonged delay, passengers were instructed to leave the aircraft and collect their checked baggage at Istanbul Airport. No transfer to Sabiha GΓΆkΓ§en Airport was provided. No AJET representative was available to provide assistance, guidance, or practical solutions regarding onward travel arrangements. As a direct result of the diversion, I missed my connecting flight to Milan, which was part of the same booking. The only alternative offered by AJET was a replacement flight approximately 24 hours later. No accommodation, transportation assistance, or other meaningful support was offered despite the significant disruption. After collecting my baggage, I was outside the transit area and unable to continue my journey without arranging a new ticket myself. Given the circumstances and the lack of a reasonable rerouting option, I was forced to purchase a replacement ticket with another airline at my own expense for TRY 31.755,25 (USD 700 approx) in order to reach Milan. Due to AJET's operational decision and the inadequate assistance provided, I incurred substantial financial loss and significant travel disruption.- Tbilisi-Bergamo
- Economy
Astom M
Verified | Jul 9, 2026London-Sulaymaniyah
Economy
AJet staff member didn't let me board the plane because I have the self transfer transit with another airline company and because I said I was going to Kurdistan. I asked 10 times for a supervisor and she told me she is not here. I told them multiple times that this is not my first time flying in this way and I never had any issues & I told them that I dont have any checked in baggages & I won't leave the international airport area. But they were very rude to me because Turkish hate the kurds. Because they didn't let me board the aeroplane, I lost all the other flights and my visa that I have paid 60 pounds on all other expenses. And it creates me a lot of stress and inconvenience.
- London-Sulaymaniyah
- Economy
Mousab A
Verified | Jul 7, 2026Schonefeld-Jeddah
Economy
there was an IT problem at the Berlin airport. no E-Tags were issued. Flight was delayed from berlin, we made the connection in Istanbul but barely. At Jeddah airport all of our luggage was missing. eventually we recieved our luggage days later except one which is missing until today.
- Schonefeld-Jeddah
- Economy
Lena V
Verified | Jul 3, 2026Moscow-London
Economy
Technical problems
I've already contacted Ajet to get the full refund for the tickets of cancelled flights, see their answer. I followed up and confirmed: "I approve that I would like to get the full refund for the cancelled flights VF276 and VF1987." However, I would like to get the compensation on top of that. Full story is below. We departed with VF276 flight from Moscow but then we returned to Moscow after approx 2 hours because of the technical issue. We sat in the plane while the mechanic was checking the issue for another 2 hours. They didn't manage to fix it and we've left the plane. We didn't get any information at the desk and no alternatives. I decided to book a different flight by Pegasus for 722.55 GBP as I had to be in London asap. Only afterwards they gave the alternative flight for the 2nd of July, with new flight SAW-STN at 19:50 on 02.07.2026 which would mean 1.5 days (!) delay on arrival. I didn't think it's a reasonable alternative, so I flew with Pegasus and didn't use Ajet's rescheduled flights. I arrived to London at 1am on 02.07.2026 eventually (so 14h later than expected initially), but with Ajet rescheduled flights I would have been there only after another full day. It was a significant delay, total 24h+ travel and 723 GBP + taxi costs in Moscow.- Moscow-London
- Economy
Sara Naz Y
Verified | Jul 2, 2026Rotterdam-Tarsus
Economy
I got denied boarding as the first flight was delayed i had to wait more then 4 hours for the next flight and didn't get any compensation not even food.
- Rotterdam-Tarsus
- Economy
Mujtaba A
Verified | Jun 14, 2026Izmir-Baghdad
Economy
I took my first flight from Izmir to Ankara (VF4033) on February 6, 2026. Upon arriving at Ankara Esenboga Airport to board my connecting flight to Baghdad (VF547), the AJet staff groundlessly denied me boarding. They claimed that I didn't show up, which is completely false since I was already inside the transit area and had checked in. I contacted the airline directly to resolve this, but they rejected my claim and refused to provide any compensation or support. As a result, I was stranded at the airport and forced to buy a new ticket with Pegasus Airlines (PC1606) out of my own pocket the next day to return to Baghdad
- Izmir-Baghdad
- Economy
Anastasiya K
Verified | Jun 2, 2026London-Istanbul
Economy
No reason given
Tickets were bought via Trip.com, received an email on the date of flight that original flight was rescheduled- London-Istanbul
- Economy
Vera P
Verified | May 19, 2026Moscow-Paris
Economy
Problems at airport
The flight was cancelled 4 hours before the flight. We needed to buy the new tickets right at the moment at the double price. The company did the full refund but without any extra compensation for the amount we were forced to pay for the new flight. We also skipped more than a day of a Paris trip that was already paid.- Moscow-Paris
- Economy
Rukn Eldeen M
Verified | May 2, 2026Riyadh-Copenhagen
Economy
Rukn Eldeen Mohammed Taher Mohammed
My flight from SAB to Copenhagen was cancelled on the day of travel, with no plan to travel on the same day. I had to buy a ticket on anther airlines to catch my family as planned
- Riyadh-Copenhagen
- Economy
- Desired solution
Refund
Anonymous member
Verified | May 1, 2026Riyadh-Munich
Economy
Formal Complaint β Forced Removal and Misuse of Authority
I am submitting this formal complaint regarding a serious incident on my flight with AJet from Riyadh to Munich PNR 43SUDC. I was forcibly removed from the aircraft along with my children without any valid reason related to safety or behavior on my part. The situation was due to a personal issue involving my husband, in which I had no involvement. During the incident, the flight manager acted in an aggressive and intimidating manner. He placed his hand in front of me and warned that if I moved forward, he would touch me. More seriously, my 9-year-old daughter was physically pulled by her hand in an attempt to force her off the aircraft. This caused distress and fear to my child and is completely unacceptable. As a result of this unjustified action, I lost all my travel arrangements, including my connecting flight from Istanbul to Germany, as well as my car rental and hotel bookings. I consider this a clear case of denied boarding without valid reason, misuse of authority, and unacceptable treatment of passengers. I request: * A full and urgent investigation into this incident * Compensation for all financial losses incurred * Appropriate disciplinary action against the staff member involved Please treat this matter with the seriousness it deserves. I am prepared to escalate this complaint to the relevant aviation authorities if necessary.Overall
Staff
None
- Riyadh-Munich
- Economy
- Loss: β¬4000
Anonymous member
Verified | Apr 15, 2026Istanbul-Sarajevo
Economy
Request for compensation, fare difference refund and lounge access (VF99 / VF97)
Dear AJet Customer Service, I am writing to formally complain regarding the disruption of my travel on flight VF99 on 19 April 2026 from Istanbul to Sarajevo, which was canceled due to βoperational reasonsβ and rebooked onto flight VF97. This change resulted in a significant disruption to my travel plans, including an extended waiting time at the airport and a total arrival delay exceeding 3 hours. Importantly, I had intentionally purchased a more expensive fare for 4 passengers in order to ensure a shorter and more convenient connection time between flights. Due to the cancellation and rebooking, this benefit was not provided. Therefore, I kindly request the following: Financial compensation of 250 EUR per passenger (3 passengers with seats; total 750 EUR), in accordance with EC261/2004 Reimbursement of the fare difference between the originally purchased tickets and the rebooked flights for all 4 passengers Provision or reimbursement of lounge access at Istanbul Airport during the waiting period caused by the disruption A full explanation of the operational reasons behind the cancellation Booking reference: 3R33LG (reservation code) Given the inconvenience caused, especially while travelling with small children, I kindly ask for a prompt resolution of this matter. Kind regards, Nejra
- Istanbul-Sarajevo
- Economy
- Loss: β¬750
- Desired solution
Other - Dear AJet Customer Service, I am writing to formally complain regarding the disruption of my travel on flight VF99 on 19 April 2026 from Istanbul to Sarajevo, which was canceled due to βoperational reasonsβ and rebooked onto flight VF97. This change resulted in a significant disruption to my travel plans, including an extended waiting time at the airport and a total arrival delay exceeding 3 hours. Importantly, I had intentionally purchased a more expensive fare for 4 passengers in order to ensure a shorter and more convenient connection time between flights. Due to the cancellation and rebooking, this benefit was not provided. Therefore, I kindly request the following: Financial compensation of 250 EUR per passenger (3 passengers with seats; total 750 EUR), in accordance with EC261/2004 Reimbursement of the fare difference between the originally purchased tickets and the rebooked flights for all 4 passengers Provision or reimbursement of lounge access at Istanbul Airport during the waiting period caused by the disruption A full explanation of the operational reasons behind the cancellation Booking reference: 3R33LG (Reservation code) Given the inconvenience caused, especially while travelling with small children, I kindly ask for a prompt resolution of this matter. Kind regards, Nejra
Marwa A
Verified | Apr 6, 2026Frankfurt-Cairo
Economy
I travelled with AJet on 27 September 2025 under PNR 32HLDR on a single booking from Frankfurt (FRA) to Cairo (CAI) via Istanbul Sabiha GΓΆkΓ§en (SAW) on flights VF36 and VF247, together with my wife and our 11-month-old infant son. Flight VF36 from Frankfurt to Istanbul was delayed by 1 hour at departure and arrived 39 minutes late, which significantly reduced our connection time at SAW. Despite this, we reached Gate 306 for flight VF247 10 minutes before the scheduled departure time and therefore 37 minutes before the actual departure time, since VF247 itself departed late. However, the gate agent rudely refused to let us board, told us the gate was closed, and instructed us to go to the AJet office at passport control. We clearly informed him that our checked baggage had already been loaded onto the aircraft, and a friend already seated on the plane also informed a flight attendant that we were at the gate and had been refused boarding, but the response was that βnothing can be done.β The most serious aspect of this incident is that AJet allowed our three checked bags to travel from Istanbul to Cairo without us on board. This is not just baggage mishandling; it appears to be a serious aviation security breach, because our baggage was transported unaccompanied after we were denied boarding and remained in Istanbul. AJet staff then instructed us to obtain a Turkish eVisa and pass passport control to search for our bags in Lost & Found, causing further cost and stress, while in reality our friend later found our bags on the baggage carousel in Cairo from the same flight. As a result of AJetβs delay, denied boarding, and mishandling, we were stranded overnight in Istanbul with our infant son, forced to pay for a replacement flight, hotel, meals, visa costs, and baby essentials. The situation caused extreme exhaustion, severe stress, and significant psychological distress for me and my family, especially because we were travelling to attend my brotherβs wedding, a once-in-a-lifetime family occasion, and AJetβs actions ruined an important part of that event and drastically reduced our time with family.
- Frankfurt-Cairo
- Economy
Yusuf W
Verified | Apr 6, 2026Frankfurt-Cairo
Economy
I travelled with AJet on 27 September 2025 under PNR 32HLDR on a single booking from Frankfurt (FRA) to Cairo (CAI) via Istanbul Sabiha GΓΆkΓ§en (SAW) on flights VF36 and VF247, together with my wife and our 11-month-old infant son. Flight VF36 from Frankfurt to Istanbul was delayed by 1 hour at departure and arrived 39 minutes late, which significantly reduced our connection time at SAW. Despite this, we reached Gate 306 for flight VF247 10 minutes before the scheduled departure time and therefore 37 minutes before the actual departure time, since VF247 itself departed late. However, the gate agent rudely refused to let us board, told us the gate was closed, and instructed us to go to the AJet office at passport control. We clearly informed him that our checked baggage had already been loaded onto the aircraft, and a friend already seated on the plane also informed a flight attendant that we were at the gate and had been refused boarding, but the response was that βnothing can be done.β The most serious aspect of this incident is that AJet allowed our three checked bags to travel from Istanbul to Cairo without us on board. This is not just baggage mishandling; it appears to be a serious aviation security breach, because our baggage was transported unaccompanied after we were denied boarding and remained in Istanbul. AJet staff then instructed us to obtain a Turkish eVisa and pass passport control to search for our bags in Lost & Found, causing further cost and stress, while in reality our friend later found our bags on the baggage carousel in Cairo from the same flight. As a result of AJetβs delay, denied boarding, and mishandling, we were stranded overnight in Istanbul with our infant son, forced to pay for a replacement flight, hotel, meals, visa costs, and baby essentials. The situation caused extreme exhaustion, severe stress, and significant psychological distress for me and my family, especially because we were travelling to attend my brotherβs wedding, a once-in-a-lifetime family occasion, and AJetβs actions ruined an important part of that event and drastically reduced our time with family.
- Frankfurt-Cairo
- Economy
Ara H
Verified | Mar 31, 2026Amsterdam-Erbil
Economy
Claim escalated to airline
Indeed, the loss of my luggage caused significant inconvenience upon my arrival in Iraq. As a result, I was forced to purchase essential items such as clothing, shoes, pajamas, and jackets, as I had none of my belongings with me. To partially replace these necessities, I incurred expenses exceeding β¬500.
- Amsterdam-Erbil
- Economy
- Claim escalated to airline
Mahmoud Hani Abdellatif A
Verified | Mar 30, 2026Duesseldorf-Cairo
Economy
Claim escalated to airline
Yes. I had to buy some items (2 pants) before the bag was declared lost and those items costed me 66.2 Euros. I already uploaded the receipts for those items under a separate category in the main claim. I would also like to add that my lost luggage was a carry-on bag which was checked at the gate and the bag contained many valuable items, but unfortunately, I don't have receipts for all the valuable items that were in the bag except for the laptop.
- Duesseldorf-Cairo
- Economy
- Claim escalated to airline
Elena Z
Verified | Mar 19, 2026Moscow-Bergamo
Economy
My flight from VKO to SAW was delayed as the inbound flight was late. As a result i missed my connection from SAW to BGY, and i had to stay a day longer in Istanbul, where the airline put me in a hotel for a day and gave me a place on the flight the following day. I landed in BGY 24 hours late, leaving my husband and daughter alone for a full day and missing a volleyball match i was supposed to attend at the stadium with them.
- Moscow-Bergamo
- Economy
Anas H
Verified | Mar 19, 2026Stockholm-Dubai
Economy
Dear Sir/Madam, I would like to present my case for your review and assessment regarding a reimbursement claim against AJet. My wife and I held a confirmed round-trip booking with AJet from Dubai to Stockholm, with travel dates as follows: Outbound: 7 February 2026 (DXB to ARN via Istanbul Sabiha GΓΆkΓ§en) Return: 28 February 2026 (ARN to DXB via Istanbul Sabiha GΓΆkΓ§en) This was a single booking issued under one ticket. On 28 February 2026, while present at the check-in desk at Stockholm Arlanda Airport, we were informed that our return flight from Istanbul Sabiha GΓΆkΓ§en to Dubai had been cancelled due to escalating war-related circumstances, and we were simultaneously denied boarding on the first segment of our journey from Stockholm Arlanda to Istanbul Sabiha GΓΆkΓ§en. At that time, I requested information regarding alternative travel arrangements and asked for assistance with accommodation and meals until rerouting could be arranged. However, the AJet check-in supervisor refused to provide any assistance, including accommodation, meals, or re-routing options, stating that nothing could be arranged. Despite my insistence that such assistance was required, no support was provided. As a result, and in order to avoid being stranded in Stockholm, we had to make our own arrangements. My brother resides in Ystad, Sweden, and we therefore purchased tickets with Scandinavian Airlines from Stockholm Arlanda to Copenhagen, followed by train transport to MalmΓΆ. From there, we traveled by car to Ystad, where we stayed at my brotherβs residence. Following this, I made multiple attempts to contact AJet through their feedback channels and call center, requesting re-routing to our final destination (Dubai). Given that we were no longer in Stockholm, I requested that the departure be adjusted from ARNβDXB to CPHβDXB. These requests were repeatedly refused. On 7 March 2026, after continued follow-up, AJet eventually provided a re-routing from Copenhagen to Dubai scheduled for 10 March 2026. However, this flight was also cancelled on the night of 7 March 2026. I immediately contacted AJet again and requested re-routing on the earliest available flight with another airline, as AJet was unable to transport us to our final destination within a reasonable timeframe. This request was also refused. Due to the urgency of returning to work, on 8 March 2026 I identified an available flight from Copenhagen to Dubai operated by Emirates and was forced to purchase tickets at my own expense, as AJet continued to refuse re-routing on alternative carriers. We subsequently returned to Dubai using these tickets. Following our return, I submitted a formal reimbursement request through AJetβs website for the expenses incurred as a direct result of the disruption and lack of assistance. These include: Replacement flight tickets (Emirates) Stockholm to Copenhagen flight (SAS) Train tickets (Copenhagen to MalmΓΆ) Train tickets (MalmΓΆ to Copenhagen) Food expenses (2 receipts) Essential items (1 receipt) Despite providing all supporting documentation, AJet has refused the reimbursement claim. I would appreciate your assessment of this case and advice on proceeding further to recover the incurred costs. ANAS HIJAZ anashijaz.ah@gmail.com 009718536532
- Stockholm-Dubai
- Economy
Ahmad H
Verified | Mar 17, 2026Cairo-Schonefeld
Economy
Damaged Baggage Claim β Flight with AJet
Dear Sir or Madam, I am writing to report damage to my baggage following my recent flight with AJet. Flight details: - Date: Friday 13/3/2026 - From: Cairo International Airport - To: Berlin (Sabiha Gâkçen Airport connection if applicable) - Booking reference: NDCEG-BR-F260305rcRKrv Upon arrival and after collecting my luggage, I noticed that my suitcase was damaged (broken from the bottom near the wheel). I kindly request compensation or repair for the damaged baggage in accordance with your policy. I would appreciate your prompt response. Kind regards, Ahmad Hakmi +4917625044886 Ahakmi@gmail.com
- Cairo-Schonefeld
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
AJet (AnadoluJet) customer support contact details
Website:
ajet.com
Email
info@ajet.com
Phone
+442076604283 UK
Mailing Address
Girne Mah. NarlΔ±dere Cad. No: 55 Δ°Γ§ KapΔ± No: 1 Maltepe / Δ°stanbul
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