AJet (AnadoluJet) complaints: comments, page 2
72 comments
Ali H
Verified | Mar 17, 2026Istanbul-Tbilisi
Economy
Formal Complaint and Compensation Request β Incorrect Information Provided by Call Center
Dear Sir/Madam, I am writing to formally lodge a complaint regarding incorrect information provided by your customer service team, which caused inconvenience and unnecessary expenses during my recent travel. On March 16th at 14:10, I contacted your call center to confirm my online check-in and to specifically inquire whether in-flight meals had been pre-ordered for our tickets. At the time of booking, I clearly remember selecting meal options, so I wanted to reconfirm this detail. I provided the following passenger and ticket information during the call: Hoorad Hallajian (Ticket No: 2042445924838) β PNR: 3K4DKY Masoumeh Mahdizadegan Attar (Ticket No: 2042445924837) β PNR: 3K4DKY Ali Hallajian (Ticket No: 2042445923555) β PNR: 3K4DK2A I explicitly asked whether meals had been ordered for all passengers. The customer service representative clearly informed me that no meals had been ordered for any of the tickets. Based on this information, we had no choice but to purchase food at Istanbul Airport, where prices were significantly high. Additionally, we were forced to purchase tea onboard the aircraft. However, it became evident that the information provided by your representative was inaccurate and misleading. This situation resulted in avoidable expenses and inconvenience for all passengers. I kindly request compensation for the additional costs we incurred due to this error. I believe it is reasonable for your company to take responsibility for the misinformation provided by your staff. Please investigate this matter and inform me of the steps you will take to resolve it. I look forward to your prompt response. Sincerely, Ali Hallajian
Overall
Dear Sir/Madam, I am writing to formally lodge a complaint regarding incorrect information provided by your customer service team, which caused inconvenience and unnecessary expenses during my recent travel. On March 16th at 14:10, I contacted your call c
- Istanbul-Tbilisi
- Economy
Anonymous member
Verified | Feb 22, 2026Istanbul-Cairo
Economy
unavoidable circumstance, rude unhelpful staff
Dear A-Jet Airline Customer Relations Team, I am writing to formally raise a complaint regarding our experience on Flight VF391 from Istanbul to Cairo on 19 February 2026 at 11:40. We were travelling home from Istanbul after celebrating my husbandβs 40th birthday β a special family occasion. We were travelling with our two children, both under the age of eight. As a family, we are experienced travellers and have flown internationally many times without issue. We have also travelled with A-Jet on several previous occasions and have never experienced any problems. This is precisely why I feel compelled to raise this matter formally, as the events of this day were entirely inconsistent with the level of service we have previously received from your airline. On the day of departure, my husband and daughter reached the boarding gate in good time. I was just behind them on the escalator with our four-year-old son, who is afraid of escalators and therefore needed to move more slowly. When my husband arrived at the gate, a member of staff informed him that the gate was about to close and instructed him to come and get me. He took only a few steps away from the gate to meet me and told me to hurry. When we immediately turned back, the same staff member informed us that the gate was now closed as we were β30 seconds late.β This was extremely confusing and distressing, as it was the gate staff member herself who had instructed my husband to step away from the gate to get me. We checked the time and were within the stated boarding time. There was no final call announcement made for our flight, despite final calls being announced for other flights at nearby gates. The transfer bus to the aircraft was still directly in front of us boarding passengers, yet we were refused entry through the barrier. In 37 flights over the years, we have never experienced anything like this. The member of staff at the gate was dismissive and unhelpful. When I asked what we were supposed to do next, she replied, βNot my problem,β without even looking at us. This lack of professionalism and empathy β particularly toward a family travelling with two young children β was deeply upsetting. We were then forced to navigate the airport to find assistance ourselves. Eventually, at a help desk, we were informed that the aircraft was being delayed in order to remove our luggage from the hold. This made the situation even more difficult to understand, as clearly there was time available β time that could have allowed us to board rather than delay the aircraft to offload our bags. We waited a further three hours at the airport, having already arrived three hours before departure as recommended. During this time, tensions among other affected passengers escalated significantly, with shouting and swearing that frightened both of our young children. There was another A-Jet flight from Istanbul to Cairo approximately three hours later, yet we were informed that we could not be transferred to that flight, without explanation. After a lengthy and stressful process exiting the airport, we were forced to rebook flights for the following day and secure last-minute hotel accommodation. This holiday was carefully budgeted and intended to mark an important milestone in our family. Instead, due to what we firmly believe was avoidable mismanagement at the gate, we incurred substantial additional costs β nearly doubling the overall expense of the trip. Furthermore, my husband and I were required to take additional time off work and cancel important professional commitments, which has negatively impacted us in our respective roles. This experience has been, without exaggeration, the worst we have ever had while travelling. It has left us extremely distressed and has genuinely shaken our confidence in flying. We respectfully request that A-Jet Airline review this incident thoroughly, including gate procedures, staff conduct, and the circumstances surrounding the denial of boarding on Flight VF391 (19 February 2026, 11:40). We also ask that you consider appropriate compensation for the unnecessary financial loss, distress, and disruption caused to our family. We look forward to your prompt response and a fair resolution. Yours faithfully, Sharan Kaur- Istanbul-Cairo
- Economy
- Desired solution
Refund
Maira L
Verified | Feb 11, 2026Istanbul-London
Economy
I arrived at the airport at 7:35am to check in for my flight with A JET airlines. I checked in at the check in counter with my check in baggage and I received my boarding pass on Wednesday 28th January 2026 at 8:35am. The screen was showing that boarding has opened and the gate number is 507A. I made my way to board the flight but I was involuntarily denied boarding by the staff member at A jet airline. The staff member said that the flight was overbooked. I visited the A Jet airline service desk so that they can sort out an alternative flight for me. The service desk REFUSED to issue new flight tickets and I was stranded in the airport for 10 hours! As the airline failed to sort out an alternative flight, I looked for a new flight and luggage with another airline called Pegasus Airlines so that I can return to my home country. I also had to book new coach tickets and a taxi to get home. I missed work and was unable to start my shift due to having a late flight home.
- Istanbul-London
- Economy
Anonymous member
Verified | Feb 10, 2026Aleppo-Istanbul
Economy
complete managerial incompetence
They sent a message at 3:34 am about a delay of 2 and a half hours due to "weather conditions" to a flight leaving at 9:15. We got to the airport on time nonetheless. Then, they announced that the plane would leave on time, especially that most passengers had already boarded. To the surprise of anyone with managerial competency, they later decided to reinstate the 2 and a half hour delay, despite the weather being clear, and as a result, the next flight to Switzerland was missed. plane expenses + taxi + hotel because they don't know the basics of operating a proper international air travel company.Overall
- 2 and half hour delay
- Aleppo-Istanbul
- Economy
- Loss: β¬150
- Desired solution
Sam B
Verified | Jan 14, 2026St. Petersburg-Prague
Economy
No reason given
Despite multiple attempts to resolve this directly, AJet has twice denied my claim, citing "weather conditions." I wish to contest this based on the following facts and request your intervention under the Regulation on Air Passenger Rights (SHY-PASSENGER). 1. Sequence of Events: - Original Flight: Scheduled to depart LED at 03:40 on 10 January. After an all-night delay, we were sent to a hotel at 08:40 (flight number VF292) - Replacement Flight: Scheduled for 20:00 on 10 January. This flight was delayed until 03:00 on 11 January (flight number VF6656) - Failed Re-routing: After boarding and sitting on the tarmac for 2.5 hours, passengers were forced to de-board at 05:00. No further viable re-routing was provided by the carrier. - Self-Mitigation: To reach my destination, I was forced to purchase a new ticket with Turkish Airlines at a cost of β¬1,015.97 (EUR) to finally return home to Prague, Czechia. 2. Rebuttal of "Weather" Claim: AJet claims the cancellation was due to meteorological conditions. However, during the same period, multiple other flights (including Turkish Airlines and Pegasus) successfully departed LED for IST without issue. This indicates that the airport was operational and the "extraordinary circumstance" cited by AJet did not apply to other carriers, suggesting the delay was specific to AJetβs operational capacity or aircraft. Thank you for your time and I look forward to hearing back. Sam- St. Petersburg-Prague
- Economy
Chadaporn K
Verified | Jan 14, 2026Stockholm-Hurghada
Economy
On 3 November, my family and I visited the Egyptian Consulate in Stockholm to apply for visas for travel to Egypt. After reviewing all our documents, the consular officer informed us that: - my husband could obtain a visa on arrival using my Russian passport, - Our son could obtain a visa on arrival using his Swedish passport, - I could obtain a visa on arrival based on her valid Swedish residence permit. No mention was made by the consulate of any requirement that the residence permit must be valid for at least six months beyond the date of entry. On the same day, 3 November β more than two months prior to departure β I contacted AJet by email, explaining our visa situation in detail and explicitly asking whether there would be any issues with boarding. Unfortunately, I did not receive any response to this inquiry. On 24 December, while attempting online check-in, we were only able to check in for the StockholmβIstanbul leg but not for the IstanbulβHurghada leg. I contacted AJet customer service by phone and was informed that this was likely a technical issue and that it would be resolved at the airport check-in desk. However, on 25 December at the airport, I was denied boarding on the grounds that her residence permit was valid for less than six months. This requirement had not been communicated to us at any point β neither by the Egyptian Consulate nor by AJet, despite my proactive written inquiry well in advance of travel. As a direct consequence of this failure to provide accurate and timely information, we incurred significant financial losses and distress, including: - Non-refunded round-trip ticket for my wife (StockholmβHurghada), valued at approximately 6,000 SEK, - Additional last-minute flights booked during the Christmas period (StockholmβLyonβStockholm), valued at approximately 3,500 SEK, - Severe disruption to our family travel plans during the Christmas holidays.
- Stockholm-Hurghada
- Economy
Sabia S
Verified | Nov 29, 2025Bodrum-Duesseldorf
Economy
Claim escalated to airline
I waited 8 days for my luggage and i was really upsad. It was a rollercoaster and it sucked out all of my energy. Need to buy clothe, call every day to follow where my bagage is, to make a file so I can give all information to you. I felt like working for 8 days.
- Bodrum-Duesseldorf
- Economy
- Claim escalated to airline
Ahsan R
Verified | Nov 12, 2025Frankfurt-Madinah
Economy
No reason given
I was told at the time of checkin that flight is late for some minutes. Later it was turned out to be late for around three hours. This caused me missing my connecting flight at Ankara to my final destination. However, I was provided with night stay because next possible flight was next day. Nonetheless, i had to flew to instanbul and then to my final destination instead of directly from Ankara. This caused delay of 14 hr and 50 mins to reach my final destination.- Frankfurt-Madinah
- Economy
Dominique S
Verified | Nov 1, 2025Brussels-Tbilisi
Economy
Successful claim
Technical problems
Can Franco Lorenzini contacted the airline on behalf of both of us. Please refer to his details about the contact, thank you!- Brussels-Tbilisi
- Economy
- Successful claim
Nejat K
Verified | Oct 16, 2025London-Nicosia
Economy
Claim escalated to airline
a 2 piece fishing rod, make, Abu Garcia, Vendetta was checked in and sent as a βfragile itemβ it did not arrive at the destination airport, I was told it was βlostβ it was sent to my address in Cyprus the following day, severely damaged beyond repair !
- London-Nicosia
- Economy
- Claim escalated to airline
Nejat K
Verified | Oct 16, 2025London-Nicosia
Economy
Item of luggage badly damaged, terrible customer service
item of luggage was checked in at Stansted Airport, I was assured that it would be sent as a βfragileβ item and that it would be safe from damage etc the item did not arrive at Ercan Airport, I waited for over an hour, only to be told it was missing !? and would be sent to my address in Cyprus the following day. Upon receiving the item the next day, the item was SEVERELY damaged beyond repair !Overall
- Terrible customer service
nothing
- London-Nicosia
- Economy
- Loss: β¬322
- Desired solution
Sultan A
Verified | Oct 3, 2025Riyadh-Sarajevo
Economy
Claim escalated to airline
The city that I visited which is Sarajevo are mainly dependent on cash only no credit cards usage.
- Riyadh-Sarajevo
- Economy
- Claim escalated to airline
Ali S
Verified | Sep 29, 2025Schonefeld-Istanbul
Economy
Our holiday experience got terrible, from hygiene to clothing. Everything was in our luggage. We didnβt even get the PIR, we needed to call them, even tho we filled the report directly at the airport.
- Schonefeld-Istanbul
- Economy
Yasmin M
Verified | Sep 2, 2025London-Cairo
Economy
Successful claim
A denied entry board was never given, we were told the plane was full/over booked and they would rebook on the another available plane. Please see the email from Ajet for the confirming they rebooked us due to operational issue.
- London-Cairo
- Economy
- Successful claim
Rozerin A
Verified | Sep 1, 2025London-Sharm El Sheikh
Economy
Successful claim
Technical problems
The first flight from Stansted to Istanbul was delayed because they βdid not shut the door properlyβ, so we had to fly back to Stansted. This caused us to miss our connecting flight & Ajet offered an alternative flight for the next day, but that would mean we were missing a whole day of our holiday including some of the attractions we were hoping to be at. Staff was also extremely rude. We ended up having to book the next flight to Sharm El Sheikh with Pegasus, which was about 2/3 hours later and only then we managed to make it to our hotel in Egypt only an hour behind schedule.- London-Sharm El Sheikh
- Economy
- Successful claim
Ismahan M
Verified | Aug 27, 2025London-Cairo
Economy
Successful claim
Upon arriving at the airport well in advance of my scheduled departure, I was informed that the flight was overbooked and I would not be able to board despite holding a confirmed ticket. This caused significant inconvenience upset and distress due our flight being overbooked. My 3 year old and disabled mum was travelling and not knowing whether we could fly on the day. We had missed out on day of holiday and commitments of activities we had lined up. We flew out on the 30th of July 2025, which spoiled the holiday feeling we had planned.
- London-Cairo
- Economy
- Successful claim
Asli Y
Verified | Aug 10, 2025Brussels-Istanbul
Economy
Technical problems
They were not nice and talked like it was my fault to have a delay. We asked for some help but they said that they donβt know. Normally we need to land in Δ°stanbul at 21:30 but we landed at 00:.. and we arrived at our hotel at 2 am so it was a horrible day that Δ° donβt want to remember.- Brussels-Istanbul
- Economy
Ahmed S
Verified | Aug 6, 2025Brussels-Antalya
Economy
Successful claim
No reason given
My flight was delayed about more than 4 hours. Due to this, i missed my second flight. They booked me another flight from SAW to AYT but instead of arriving at 00:15 AM, I arrived at 7:00 AM. I missed two buses that i booked (i joined the details and receipts). So at the end, I had 6 hours 45 minuts delay, that's unacceptable, I had an horrible trip due to this.- Brussels-Antalya
- Economy
- Successful claim
Abdalhakim R M A
Verified | Aug 1, 2025Brussels-Istanbul
Economy
No reason given
I came to airport 3h earlier as mentioned on the airport website, after board control a 3h 50min delay occurred making me almost wait 7h in the airport. so unbelievable- Brussels-Istanbul
- Economy
Ekaterina R
Verified | Mar 9, 2025Munich-Istanbul
Economy
Strike
The flight to Istanbul was canceled two days before departure because of the strike and it was very hard to get the flight change. So I was with two kids and we travelled two days later on 2nd of March instead of 28.02.2025. Iβm attaching the booking confirmation for apartments as well, as it was totally paid beforehand and could not use it for two days. Thank you, Ekaterina Rashitova- Munich-Istanbul
- Economy
Warren V
Verified | Dec 10, 2024Brussels-Dubai
Economy
Technical problems
Your feedback number VF-307009 has reached our unit. First of all, we regret the negative impact this irregularity has had on your travel plans. On December 7, 2024, due to reasons beyond our control, flight VF66 Brussels/Sabiha Gâkçen was found to be delayed by 2 hours and 45 minutes. (Technical reason for the delay, aircraft change, Delays due to crew planning (cockpit) for aircraft.) Since your departure point is in a member state of the European Union, the rules set out in European Union Regulation (EC) No. 261/2004 apply. Accordingly, airlines are not obliged to pay compensation...- Brussels-Dubai
- Economy
Jennifer R
Verified | Aug 8, 2024Frankfurt-Beirut
Economy
Influence by other flights
My flight from Stuttgart to Ankara (VF 534) experienced a nearly 6-hour delay, causing me to miss my connecting flight from Ankara to Beirut (VF 543). Consequently, I had to stay overnight in Ankara and finally reached my destination in Beirut with a 24-hour delay. Instead of arriving on July 11th at 2:20 am, I reached my final destination on July 12th at 3 am. The airline provided a hotel in Ankara, including breakfast, lunch, and dinner. Unfortunately, this incident caused enormous stress, nearly resulting in me missing the wedding for which I had traveled to Beirut.- Frankfurt-Beirut
- Economy
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