Etihad Airways Complaints - Steps to Follow, Contact Info, Common Issues, and Expert Guidance

Written By Amy Lancelotte

Last Updated: January 24, 2024

Etihad Airways, not to be confused with Man City’s football stadium, the Etihad, is a UAE-based airline that’s been going since 2003. While many may associate this carrier with luxury and a high standard of service, sometimes things don’t go as planned, and you need to make Etihad Airways complaints.

To help you through the complaints process, we’ll dive into the following:

• Which common complaints are worth submitting?
• Do passengers have official rights on Etihad Airways flights?
• How should I make Etihad Airways complaints?
• What contact methods does Etihad Airways have?

Common Etihad Airways Complaints

Touting yourself as a luxury airline is a double-edged sword. Passengers will tend to expect more, and if they don’t get it, that will likely trigger complaints. Here are the types of Etihad complaints that have the highest chances of getting something for your trouble:

• Flight delays: Delayed Etihad Airways flights that meet certain conditions can require the airline to pay compensation ranging from £220 (€250) to £520 (€600).
• Flight cancellations: Similarly, flights cancelled by Etihad Airways less than 14 days before the scheduled departure may also require compensation in the same range.
• Denied boarding: When ticketed Etihad passengers aren’t permitted to board their flight due to overbooking, compensation is also possible.
• Luggage issues: If your bags are lost, delayed, or damaged by Etihad Airways, it’s possible to claim compensation of up to £1,000 in the UK and €1,300 in the EU.
• Customer service: When the flight or customer service doesn’t measure up to your standards, filing Etihad complaints can get you things like vouchers or travel discounts. Plus, it helps the airline improve.

Your Rights as an Etihad Passenger

Depending on whether your Etihad flight leaves a UK airport or an EU airport, there are two similar regulations that may apply: Regulation UK 261 and Regulation EU 261.

Important! Because Etihad isn’t actually based in these regions, the limit of departure airports applies. That means that not every Etihad Airways flight will be covered. The most common use of these regulations is related to flight interruptions.

For example, if you leave an EU or UK airport, you may be entitled to up to £520 (€600) in compensation for flight delays totaling 3 hours or more. Additionally, flight cancellations made without at least 14 days' notice can trigger the same amount of compensation. You may also be able to claim this amount if you get bumped from an Etihad Airways flight, otherwise known as denied boarding.

Below is a chart to summarize the scenarios when EU261 or UK261 apply:

As we mentioned, compensation for Etihad flight disruptions has a fairly big range. Here’s what to expect for a flight delayed by 3 hours or more, depending on distance:

Was your recent Etihad Airways trip significantly delayed? Check here to see if the airline owes you any compensation.Check Your Flight

How to Submit Successful Etihad Airways Complaints

To help you through the Etihad complaints procedure, remember to:

• Be proactive. Many issues, like ones pertaining to Etihad Airways flight disruptions, can be filed within 3 years of the flight. Wait this long, and you risk losing documents and details. So make your Etihad Airways after travel complaints as soon as you get home.
• Provide contact info. To avoid delaying the Etihad Airways complaints process, give a phone number you can always answer and an email you check often.
• Keep everything. Until your complaint is resolved keep everything that’s related to the issue. This includes photos, correspondence, booking and other reference numbers, luggage tags, etc.
• State your expected resolution. You know what it will take to resolve the issue, so be clear when stating your desired outcome. Referencing the applicable regulation goes a long way.

Etihad Airways Contact Information

Etihad Airways Complaints Email Address

Etihad has a general email address you can use: guest@etihadguest.com.

Etihad Airways Complaints Phone Number

The phone number you use will depend on your area. Here are a few common ones:

• USA: 1-877-690-0767
• United Kindom: +44 (0) 345 608 1225
• Ireland: +353 (0) 16 569 900

Etihad Airways Complaints Form Online

There are Etihad complaint forms online for just about every scenario, from general feedback to mishandled bags to flight cancellations. Select the appropriate one and just click through the steps. This is the best way to contact Etihad to complain.

Etihad Airways Live Chat

There is a live chat function on the website that is available 24/7. It’s easy to find in the Help section.

Flight Interruption Complaint Submission - 5 Simple Steps

1. Visit www.AirAdvisor.com.
2. Fill in the appropriate Etihad Airways flight info.
3. Click the button to “Check Compensation.”
4. Enter additional details as required based on your situation.
5. AirAdvisor will resolve your Etihad Airways complaint ASAP.

At AirAdvisor, we can handle the complete Etihad Airways complaints process when it relates to flight disruptions. We do take a small fee as a percentage of any successful complaints.

Why handle a time-consuming Etihad Airways complaint yourself? Click here to let us file a claim for you and increase the likelihood of success!Check Your Flight

Etihad Airways Complaints Response Time

When you make Etihad Airways complaints, you can expect a written acknowledgment within 30 days. They’ll provide a comprehensive written response in 60 days.

FAQs: Etihad Airways Complaints