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394 comments
Akilesh B
Verified | Nov 1, 2026
London-Madras
Economy
Claim escalated to airline
Unknown
They denied boarding due to technical failure in London so they didn’t allow boarding in Abu Dhabi and was delayed for over a day to reach Chennai.
- London-Madras
- Economy
- Claim escalated to airline
Alina T
Verified | Oct 30, 2026Warsaw-Jaipur
Economy
Influence by other flights
Dear Air Advisor Team, This is to bring in your notice that my husband was also traveling with same connection, he has claimed for flight delay compensation and the same has been approved and disbursed by Etihad. Claim amount received to my husband is 794 Euro. Request to claim a minimum of 794 Euro as compensation. Regards Alina Trzcinska- Warsaw-Jaipur
- Economy
Luis S
Verified | Oct 27, 2026Rome-Bangkok
Economy
Claim escalated to airline
Unknown
Subject: Formal Complaint Against Etihad Airways – Denied Boarding, Lack of Assistance and Financial Losses I wish to submit a formal complaint against Etihad Airways following the denial of boarding on my journey from Rome to Bangkok, via Abu Dhabi, originally scheduled to depart on 26 October 2026. 1. Circumstances of the denied boarding At the check-in counter at Rome airport, Etihad Airways staff informed me in person that I could not board because the name on my booking did not fully match the name shown on my passport. My booking was issued under the name “Luis Santos”, while my passport displays my full name as “Luis Eduardo Couto dos Santos”. “Eduardo Couto” are my middle names; my first name is Luis and my surname is Santos. During the booking process, I entered my first name and surname as requested. I therefore understood that the information provided was sufficient to identify me as the passenger. This was not a case of mistaken identity or an attempt to travel under another person’s identity, but a discrepancy arising from the omission of my middle names. I ask that the circumstances of this discrepancy be properly investigated, including whether the booking process clearly explained that all names appearing on the passport had to be included in the ticket and whether the name could have been corrected before resorting to denying me boarding. 2. Attempts to resolve the issue and lack of assistance After being denied boarding, I immediately contacted Etihad Airways’ customer support service because the staff at the check-in counter told me they could not resolve the issue there. Despite my immediate attempt to obtain assistance and find an alternative solution directly with the airline, I was unable to travel as originally scheduled. My journey was changed from 26 October to 28 October 2026, resulting in a two-day delay to my arrival in Bangkok. No assistance was provided by the airline. I was left to arrange the necessary accommodation, transport and meals myself and to bear the resulting additional expenses. I ask that the airline’s handling of the incident be investigated, including the check-in decision, the customer support call and the reasons why no practical solution or assistance was provided. 3. Consequences and financial losses The incident caused significant disruption to my travel plans and resulted in the following losses: * Two days of holiday lost in Bangkok, due to the change in my departure date. * Two nights of pre-booked accommodation in Bangkok lost, resulting in financial losses associated with my original reservation. * €160 in additional accommodation costs in Rome, covering two nights that I had to arrange because of the disruption. * €9 in additional bus transport costs to return to the city. * Additional meal expenses incurred during the unexpected extended stay, which were not part of my original travel budget. These expenses and disruptions were a direct consequence of being unable to travel on the originally scheduled date. In addition to the financial losses, I experienced considerable inconvenience, wasted time and disruption to a holiday that had already been planned and booked. 4. Request for compensation and reimbursement In view of the above, I request that AirAdvisor assess the circumstances of this case and pursue all remedies available to me under the applicable passenger-rights legislation and other relevant legal provisions. In particular, I request an assessment of: 1. Whether the refusal to allow me to board was justified in the circumstances, considering that the booking contained my first name and surname and that the discrepancy concerned my middle names. 2. Whether I am entitled to fixed compensation under Regulation (EC) No 261/2004, taking into account the circumstances of the denied boarding and the airline’s justification. 3. Whether the airline complied with its obligations regarding passenger assistance, rerouting and the provision of information. 4. Reimbursement of my reasonable and documented additional expenses, including the €160 spent on accommodation in Rome, the €9 in bus transport and the additional meal costs. 5. Recovery of the financial losses associated with the two nights of accommodation in Bangkok that I was unable to use, subject to the applicable legal grounds and supporting evidence. I also request that the airline’s booking conditions, the information presented during the reservation process and the records of my contact with customer support be examined to establish whether the incident could reasonably have been avoided. I can provide supporting documentation, including my original booking confirmation, travel itinerary, accommodation reservations, receipts for additional expenses and any available records of my communications with Etihad Airways. I expect this matter to be assessed thoroughly and objectively, with a view to determining the airline’s responsibilities and securing all compensation and reimbursement to which I may be legally entitled. Thank you for your assistance in pursuing this claim. Kind regards, Luis Santos- Rome-Bangkok
- Economy
- Claim escalated to airline
Rachel Charlotte G
Verified | Oct 20, 2026Milano-Colombo
Economy
Unknown
On every internetforum and on every information place it is stated that for a dutch tourist it’s very much possible to get a visa on arrival in Sri Lanka. Because i was curious about the experience i decided to get a visum on arrival. I very consciously made that decision. Then I was rejected from the flight. When I stood there crying, the woman in charge got angry, because I was slowing down the process. I immediately applied for a visa, hoping for a chance that it only took a minute, but that wasn’t the case. I met an American girl going through almost similar thing and we tried to get help and information, but nothing was working. The next day I took my savings money and was able to book a flight to Colombo. I originally planned on being there the 20th in the morning, now I arrived the 21st at 12.15pm (delayed). I booked an airbnb close to malpensa, then no taxi wanted to take me or for a big amount of money. Then i took a bus to the centre, stayed at a hostel and when i woke up i had my visum for sri lanka and booked the new flight. It was a lot of stress, i cried a lot and nobody helped me. I was on my own in a foreign city and felt so stupid for not just getting an evisum. I checked again and it absolutely is possible to get a visa on arrival. I missed out on staying with a woman in Colombo that first night, but i also missed out on starting my travel in a normal way, without feeling so lonely and stressed.- Milano-Colombo
- Economy
Abduallah Saeed A
Verified | Oct 20, 2026Jeddah-London
Economy
Claim escalated to airline
No reason given
I spoke to them via live chat and emailed them and called them however they were not able to give me new booking and Ive been chasing them for a week with no outcome.- Jeddah-London
- Economy
- Claim escalated to airline
Juliyamol J
Verified | Oct 8, 2026Bangalore-Manchester
Economy
Unknown
The lost baggage contained the majority of my personal belongings, many of which were newly purchased specifically for my first travel to the UK. The bag included clothing, footwear, personal items, cosmetics, accessories, and several valuable and sentimental belongings. A list of the main items is provided below: 1. Watches – 5 * Fossil * G-Shock * Fastrack * Joker & Witch – 2 2. iPhone & Accessories * Phone documents * Phone cases -4 3. Creams & Cosmetics * Vaseline Gluta-Hya Body Lotion – 3 × 200 ml * Carmesi products – 3 * The Derma Co face serums – 2 * Re’equil sunscreen – 1 * Some cosmetics like Eyebrow pencil, Lipsticks etc * Other cosmetics * Other personal items 4. Dresses & Clothing * 15+ pairs of dresses * Kerala saree 5. Footwear * 1 pair of shoes * 1 pair boots * 1 pair of sandals 6. Other Items * Toys * Handbags- Bangalore-Manchester
- Economy
Juliyamol J
Verified | Oct 8, 2026Bangalore-Manchester
Economy
Claim escalated to airline
Unknown
The lost baggage contained the majority of my personal belongings, many of which were newly purchased specifically for my first travel to the UK. The bag included clothing, footwear, personal items, cosmetics, accessories, and several valuable and sentimental belongings. A list of the main items is provided below: Lost Baggage – List of Contents 1. Watches – 5 * Fossil * G-Shock * Fastrack * Joker & Witch – 2 2. iPhone & Accessories * Phone documents * Phone cases -4 3. Creams & Cosmetics * Vaseline Gluta-Hya Body Lotion – 3 × 200 ml * Carmesi products – 3 * The Derma Co face serums – 2 * Re’equil sunscreen – 1 * Some cosmetics like Eyebrow pencil, Lipsticks etc * Other cosmetics * Other personal items 4. Dresses & Clothing * 15+ pairs of dresses * Kerala saree 5. Footwear * 1 pair of shoes * 1 pair boots * 1 pair of sandals 6. Other Items * Toys * Handbags The total value of all the lost items is more than ₹75,000 (Indian Rupees).- Bangalore-Manchester
- Economy
- Claim escalated to airline
Mrunmai P
Verified | Oct 7, 2026Mumbai-Dublin
Economy
Unknown
The flight was scheduled 12 hours later even though i was given hotel and transportation vouchers i stood in queue for 2 hours at 2 am and it was extreme discomfort for me especially when I wasn’t physically very well at that time.- Mumbai-Dublin
- Economy
Sujina N
Verified | Oct 2, 2026Lisbon-Kathmandu
Economy
No reason given
The contacted the airline through phone so I don’t have screenshots to upload. I contacted Trip.com requested them to help me but they kept blaming the airlines and Etihad kept saying contact the agency. None of them helped because of which I had to book new ticket and pay extra amount while I arrived my final destination 24 hours tahn actual time. I also had trouble for food in Indian airport.- Lisbon-Kathmandu
- Economy
Katie K
Verified | Oct 2, 2026Dublin-Phuket
Economy
Unknown
Dear Etihad Airways Customer Relations, I am writing to make a formal complaint regarding the significant delay to our flight from Dublin to Abu Dhabi, which resulted in us missing our connecting flight to Phuket. The delay to our first flight meant that we were unable to make our scheduled connection and consequently lost a significant amount of time from our holiday. We had planned and paid for our accommodation and activities in Phuket, and missing a full day of our holiday has caused considerable inconvenience and disappointment. In addition to the delay and missed connection, the conditions on the first flight were extremely uncomfortable, as the cabin was excessively hot for a significant period of the journey. This made an already stressful journey even more unpleasant. We would like Etihad to investigate the circumstances surrounding the delay and missed connection and confirm the reason for the disruption. We would also like you to assess our eligibility for compensation under the applicable passenger-rights regulations, as well as reimbursement for any reasonable expenses or losses we incurred as a result of the disruption. We would appreciate a written response explaining what happened and what compensation or reimbursement Etihad is prepared to provide. Our booking and flight details are available on request, and we can provide our boarding passes, booking confirmation, delay notifications and receipts for any expenses incurred. We look forward to your response. Kind regards, Katie Krasniqi- Dublin-Phuket
- Economy
Petr J
Verified | Sep 29, 2026Prague-Phuket
Economy
Unknown
My checked luggage was delayed for 3 days upon arrival, leaving me completely without personal belongings, clothing, and basic necessities during the first part of my holiday. As a result, I was forced to purchase essential items (clothing, underwear, and toiletries) to get by while waiting for my bag to be delivered. I am requesting a reimbursement for these necessary and reasonable expenses in the amount of 224.50 EUR, which are fully supported by the attached receipts and my bank payment statements. Additionally, during this period without luggage, I had to incur extra travel costs of 2 000 THB for a round-trip taxi between Graceland Hotel and Phuket Airport to handle luggage inquiries and pick up the delivered bag. Please find attached my PIR protocol, boarding pass, baggage tag, and all available purchase proofs/receipts. Thank you for your prompt processing of this compensation claim. It is truly astounding that Etihad Airways, having left me as a solo traveler completely stranded without my personal belongings and essential medication through your own fault, now demands rigid itemized receipts for my bare survival. When a passenger is abruptly stripped of everything they packed—including critical health necessities—in a foreign country, finding yourself without luggage forces immediate crisis management, not systematic receipt collection. Despite this unacceptable negligence on your part, I have done my utmost to gather available proofs of purchase and payment records for the absolute minimum items required to get by during those three days. I expect a fair and prompt reimbursement for these unavoidable expenses caused directly by your failure to deliver my baggage on time. Best regards Mgr. Petr Janša, Ph.D., MBA, LL.M.- Prague-Phuket
- Economy
Vipin C
Verified | Sep 28, 2026Kochi-Dublin
Economy
Unknown
My cochin to abudhabi flight wad delayed, on 26th sept 2p26 so i can't get through my connecting flight from abudhabi to dublin,on the same day. I only got same time flight on next day ,it makes even harder for me because i miss my sunday double pay work premium,and also i have to work the next day ,so tyering- Kochi-Dublin
- Economy
Akshaykumar P
Verified | Sep 25, 2026Kochi-Malta
Economy
Unknown
I lost my check in luggage and I have to come back in airport to collect it. It cause me so much stress and spent extra money.- Kochi-Malta
- Economy
Asma A
Verified | Sep 21, 2026Abu Dhabi-La Coruna
Economy
Unknown
Apart from my delayed luggage, i have not attended 2 important meeting as i had to wait for stores to open in Monday at 10 AM since on Sunday when i have reached A Coruna, all retail stores were closed. This created emotional damage and it left me with no solution, my meetings were cancelled and i did not do the work i came for.- Abu Dhabi-La Coruna
- Economy
Harvin Kshitij S
Verified | Sep 17, 2026Delhi-Dublin
Economy
Unknown
Subject: Formal Complaint and Request for Compensation – Delayed Journey from Delhi to Dublin via Abu Dhabi (10–11 August 2026) Dear Etihad Airways Customer Relations Team, I am writing to formally raise a complaint regarding the extremely stressful and disappointing experience my family and I faced whilst travelling with Etihad Airways from Delhi to Dublin via Abu Dhabi on 10 August 2026. Booking Reference (PNR): 81K14P Passengers: • Abhinav Ranjan Sinha • Pakhi Sinha • Harvin Sinha (2.5-year-old child) Our journey began on Flight EY213 from Delhi to Abu Dhabi on 10 August 2026. The flight departed late, which immediately created concern regarding our onward connection to Dublin. Despite the delay, no meal vouchers, refreshments, or other assistance were provided to passengers during the extended wait. Upon arrival in Abu Dhabi, we were informed that our connecting flight to Dublin (EY47) was still at the gate and had not yet departed. We were repeatedly assured by Etihad staff that because Abu Dhabi is Etihad's home hub, the aircraft would not leave without connecting passengers and that we should proceed quickly to the gate. Trusting this information, my family rushed through the airport to reach the departure gate. I would like to emphasise that I was travelling with my wife and our 2.5-year-old son. In addition, I had recently undergone core decompression hip surgery and was still recovering. Despite these circumstances, no transport assistance, buggy service, or special support was offered. We had to walk and move quickly across the airport whilst carrying our belongings and managing a young child. When we finally reached the gate, the aircraft was still present. However, despite having arrived and despite earlier assurances from Etihad staff, we were denied boarding. This was extremely frustrating and distressing, particularly given the effort required to reach the gate under difficult physical circumstances. Following this, we were informed that we would be rebooked. Unfortunately, we were not accommodated on another flight the same day and instead were rebooked for the following day, resulting in an overnight delay in Abu Dhabi. Although hotel accommodation was eventually arranged, another significant issue arose. We did not possess Abu Dhabi entry visas and therefore could not leave the airport. We were left waiting inside the airport for more than six hours whilst Etihad staff attempted to resolve the visa situation. During this period: • We were given no clear timeline or communication regarding when the issue would be resolved. • We continually had to request updates and escalate the matter ourselves. • We were travelling with a young child who was becoming increasingly tired and distressed. • The prolonged standing, walking, and uncertainty caused significant discomfort and stress. Only after several hours of waiting were the visa arrangements finally completed, allowing us to leave the airport and proceed to the hotel. By the time we reached the hotel, it was approximately 8:00 PM, after an exhausting and highly stressful day. As a direct result of the extensive walking, standing, running between gates, and prolonged waiting, I experienced severe pain in my leg and hip area related to my recent surgery recovery. This significantly affected my wellbeing and made the remainder of the journey extremely difficult. Unfortunately, the problems continued the following day. We were informed that transport would be provided from the hotel back to the airport for our rebooked flight. However, despite waiting in the hotel lobby, the transport never arrived. Concerned about missing our replacement flight, I had no option but to arrange and pay for a taxi myself to reach the airport. I have retained the taxi receipt and can provide it as supporting evidence. Overall, this journey was characterised by: • Delay of the original journey. • Lack of refreshments or meal assistance during the disruption. • Conflicting and misleading information regarding the connection. • Being denied boarding despite reaching the gate whilst the aircraft was still present. • No consideration for a passenger recovering from recent hip surgery. • Lack of assistance for a family travelling with a young child. • More than six hours of waiting due to visa-related issues with no clear communication. • Additional overnight delay and disruption. • Failure of the arranged airport transfer from the hotel. • Out-of-pocket taxi expenses incurred due to the transport failure. • Significant physical discomfort, stress, inconvenience, and disruption to our travel plans. Given the circumstances, I respectfully request: A full investigation into the handling of our connection in Abu Dhabi. Reimbursement of the taxi expense incurred due to the failure of the arranged hotel-airport transfer. Appropriate compensation for the denied connection, overnight delay, lack of support, and substantial inconvenience suffered by my family. A written explanation as to why we were denied boarding despite being advised to rush to the gate and despite the aircraft still being present when we arrived. I have attached copies of the boarding passes, reissued boarding passes, hotel/transport vouchers, and taxi receipt to support this complaint. I would appreciate a prompt review of this matter and look forward to receiving your response. Yours sincerely, Abhinav Ranjan Sinha Dublin, Ireland PNR: 81K14P- Delhi-Dublin
- Economy
Abhinav R
Verified | Sep 17, 2026Delhi-Dublin
Economy
Unknown
I am writing to formally raise a complaint regarding the extremely stressful and disappointing experience my family and I faced whilst travelling with Etihad Airways from Delhi to Dublin via Abu Dhabi on 10 August 2026. Booking Reference (PNR): 81K14P Passengers: • Abhinav Ranjan Sinha • Pakhi Sinha • Harvin Sinha (2.5-year-old child) Our journey began on Flight EY213 from Delhi to Abu Dhabi on 10 August 2026. The flight departed late, which immediately created concern regarding our onward connection to Dublin. Despite the delay, no meal vouchers, refreshments, or other assistance were provided to passengers during the extended wait. Upon arrival in Abu Dhabi, we were informed that our connecting flight to Dublin (EY47) was still at the gate and had not yet departed. We were repeatedly assured by Etihad staff that because Abu Dhabi is Etihad's home hub, the aircraft would not leave without connecting passengers and that we should proceed quickly to the gate. Trusting this information, my family rushed through the airport to reach the departure gate. I would like to emphasise that I was travelling with my wife and our 2.5-year-old son. In addition, I had recently undergone core decompression hip surgery and was still recovering. Despite these circumstances, no transport assistance, buggy service, or special support was offered. We had to walk and move quickly across the airport whilst carrying our belongings and managing a young child. When we finally reached the gate, the aircraft was still present. However, despite having arrived and despite earlier assurances from Etihad staff, we were denied boarding. This was extremely frustrating and distressing, particularly given the effort required to reach the gate under difficult physical circumstances. Following this, we were informed that we would be rebooked. Unfortunately, we were not accommodated on another flight the same day and instead were rebooked for the following day, resulting in an overnight delay in Abu Dhabi. Although hotel accommodation was eventually arranged, another significant issue arose. We did not possess Abu Dhabi entry visas and therefore could not leave the airport. We were left waiting inside the airport for more than six hours whilst Etihad staff attempted to resolve the visa situation. During this period: • We were given no clear timeline or communication regarding when the issue would be resolved. • We continually had to request updates and escalate the matter ourselves. • We were travelling with a young child who was becoming increasingly tired and distressed. • The prolonged standing, walking, and uncertainty caused significant discomfort and stress. Only after several hours of waiting were the visa arrangements finally completed, allowing us to leave the airport and proceed to the hotel. By the time we reached the hotel, it was approximately 8:00 PM, after an exhausting and highly stressful day. As a direct result of the extensive walking, standing, running between gates, and prolonged waiting, I experienced severe pain in my leg and hip area related to my recent surgery recovery. This significantly affected my wellbeing and made the remainder of the journey extremely difficult. Unfortunately, the problems continued the following day. We were informed that transport would be provided from the hotel back to the airport for our rebooked flight. However, despite waiting in the hotel lobby, the transport never arrived. Concerned about missing our replacement flight, I had no option but to arrange and pay for a taxi myself to reach the airport. I have retained the taxi receipt and can provide it as supporting evidence. Overall, this journey was characterised by: • Delay of the original journey. • Lack of refreshments or meal assistance during the disruption. • Conflicting and misleading information regarding the connection. • Being denied boarding despite reaching the gate whilst the aircraft was still present. • No consideration for a passenger recovering from recent hip surgery. • Lack of assistance for a family travelling with a young child. • More than six hours of waiting due to visa-related issues with no clear communication. • Additional overnight delay and disruption. • Failure of the arranged airport transfer from the hotel. • Out-of-pocket taxi expenses incurred due to the transport failure. • Significant physical discomfort, stress, inconvenience, and disruption to our travel plans. Given the circumstances, I respectfully request: 1. A full investigation into the handling of our connection in Abu Dhabi. 2. Reimbursement of the taxi expense incurred due to the failure of the arranged hotel-airport transfer. 3. Appropriate compensation for the denied connection, overnight delay, lack of support, and substantial inconvenience suffered by my family. 4. A written explanation as to why we were denied boarding despite being advised to rush to the gate and despite the aircraft still being present when we arrived. I have attached copies of the boarding passes, reissued boarding passes, hotel/transport vouchers, and taxi receipt to support this complaint.- Delhi-Dublin
- Economy
Pakhi K
Verified | Sep 17, 2026Delhi-Dublin
Economy
Unknown
Our Flight was delayed due to which we had a lot of issues with the 2yr old toddler. We had to stay for a night at the hotel but were at the airport for 7hr long and had to follow after lot of ground staff repeatedly to get any updates.- Delhi-Dublin
- Economy
Satu M
Verified | Sep 16, 2026Singapore-Helsinki
Economy
No reason given
My initial reservation was to fly home from Singapore as follows: Sun April 5 Etihad from Singapore to Abu Dhabi Mon April 6 Etihad from Abo Dhabi to Copenhagen Mon April 6 from Copenhagen to Helsinki The first flight was cancelled by Etihad with no communication to me and no reason given. So I went to the airport on April 5 to find out there is no flight. The first re-schedule they gave me was faulty: the SG-AD on Monday April 6 and connections via Frankfurt for the same date which meant I should have been boarding the plane in Frankfurt while I was still in Singapore. This they acknowledged only on Monday April 6 when I again arrived to the SG airport and showed them the boarding request from Frankfurt. So, after very difficult discussions with Etihad personnel at the boarding desk I got really bad connections with lengthened waiting time in Frankfurt even though I was able to show them multiple easier and faster options for routing. Finally I arrive home 38 hours late, through Abu Dhabi and Frankfurt. And they dare to claim that it was not an Etihad flight. It was 100% Etihad flight from SG to AD. The flight is EY code, the plane was Etihad as was the crew. As was the planned and reserved connection flight.- Singapore-Helsinki
- Economy
Peter J
Verified | Sep 16, 2026Manchester-Phnom-penh
Economy
Claim escalated to airline
Unknown
Dear Sir/Madam when I arrived at Phnom Penh Airport from Manchester via Abu Dhabi my luggage was not on the carousel i then reported it to the lost luggage desk. Ethihad told me if my luggage has not been found after 21 days then my luggage is reported as Lost luggage- Manchester-Phnom-penh
- Economy
- Claim escalated to airline
Carol P
Verified | Sep 15, 2026Manchester-Phuket
Economy
terrible customer service , terrible treatment throughout our wait in Abu Dhab we paid good money for holiday and flights and it was ruined the first couple of days should of been open and honest with customers i
we were meant to set of from Manchester airport at 20.10 but was an hour later we then missed our connection in Abu Dhabi should of got connecting flight at 8.35 we arrive d at 08.25 and given New boarding cards as we got of the plane we were never going to make our connection but no body told us , but Etihad knew we were offered a breakfast and that's all our next flight should of taken off at 14.00 but was delayed twice 15.00 then 16.00 without any explanation we actually took off at around 4.30 pm in total we waited in the airport for over 8 hours being offered breakfast and nothing else what was offered at transfer desk we could eat anywhere in the airport but when we got to restaurant we weren't able eat of the main menus it was a limited menu which was disgusting and quite frankly abysmal never offered anything else we weren't told any information at all why we kept getting delayed transfer desk very rude and offered us nothing at all when we set of on flight to Phuket consequently we were 10 hours late and our transfer didn't turn up which we had paid for I've included receipt for this in euros found it very disappointing that you haven't contacted us at all since returning to the Uk with apology or compensation for this huge error we went to the transfer desk 3 times as my husband diabetic hypertension he's had a previous stroke and very tired he is 67 years old diabetics need to eat regularly as hes on medication told to go down stair and sleep on some recliners which were all taken up we went back again to relay this cant be helped , wont help us at all not to put us in executive lounge just my husband except he slept on a hard metal chair for the duration of our wait we had no dirhams and no euros just Bhatt and English money to get anything food drinks etc disgusting wished we had gone with emirates airway like we normally do but was told Etihad just as good which was not the case lack of communication and care for the elderly is very lacking especially waiting in the airport for over 8 hours we wasted a day of our holiday due to this delayed as did not arrive at our hotel until, 5 o'clock in the morning so had to sleep part of the days we cant get that day back should of arrive 10 hours earlier at 18.20 according to boarding card sent for reference really the staff should of been open and honest and shouldn't of treated us like a second class citizenOverall
delay at Abu Dhabi over 8 hours late setting of from manchester missed our connection at Abu Dhabi treated terrible at abu dhabi by transfer staff 
on the way back no delays
- Manchester-Phuket
- Economy
Jakub S
Verified | Sep 12, 2026Warsaw-Seoul
Economy
No reason given
Hello, me and my girlfriend were supposed to fly 4th of september at 9:35AM from Warsaw Chopin airport to seoul incheon airport with flight change in abu dhabi. Unfortunately our flight from Warsaw got deleyed almost 21 hours and we recived the information about this on email 6 hours before the flight. Naturaly we called the airport information to ask about this, but they said they haven't recived any information from the airline. Also as we are not from Warsaw we were already heading to the airport at that time. Confimation about the delay came around 7:30 an we were of course already at the airport. So we got basically stuckat the airport for 21 hours with barely any information. We tried to get some help from your Airline, we asked at least about the hotel room and food for the period of waiting but you refused to help us as well as airport Staff. So we wasted money on transportation, additional food, and hotel room in seoul but the most important we wasted huge amount of time and nerves. For your so called luxurious Airline it is unbelivable that you handled this matter so poorly and left us with nothing. We would like a proper compensation as well as covering the costs we incurred because of this situation.- Warsaw-Seoul
- Economy
Manish N
Verified | Sep 12, 2026Frankfurt-Delhi
Economy
Flight Delayed So much and disturbed my Itinerary furher
Dear Etihad Team, Myself Manish Narang Travelling Etihad Vide # 2707260052069 From Frankfurt To Delhi via Abu Dhabi ETIHAD AIRWAYS EY-218// PNR # 8UDNJR This has to being to your notice that my further Itinerary further The flight was supposed to take off 28.08.2026 Morning 10:00 Am but got delayed for almost 4 hours and kept on delaying Earlier arrival was 03: 00 PM IGI Delhi India but actually arrived after 06 : 10 Pm in evening Which as subsequently disturbed my Further flight to Bangalore and My Hotel also got disturbed forcefully I have to cancel everything and have to reschedule everything 1. I have to cancel my Flight to Bengaluru and Hotel stay in Bengaluru 2. I have Book a stay in Delhi and book new flight fir Bengaluru fir next day 3. Lastly the mental trauma and Business loss I suffered due to all this and the extra cost but already paid money incurred on above bookings coming approx. $ 678.00 USD So please look into subject matter and give me a satisfying solution for same Regards Manish Narang Indianhandmeades@gmail.com +91 9711516848Overall
- Delay
- Nothing
- Frankfurt-Delhi
- Economy
- Loss: €585
- Desired solution
Kiran D
Verified | Sep 12, 2026Madras-Rome
Economy
Unknown
There was a delay in delivery of the bag and leading to cause of missing of cabs that were prior booked for transfer from airport and purchase of clothes for the delayed days. I have filed the PIR in airport on 10 September. The night clothes and the clothes for the next day was purchased outside to make up for delayed delivery.- Madras-Rome
- Economy
Andrea Moses F
Verified | Sep 11, 2026Bangalore-Dublin
Economy
Technical problems
My flight to Abu Dhabi from Bangalore on the 1st got cancelled and hence i missed the DUB flight too. I was given an alternate flight 2 days later via Dubai on Emirates. I reach Dublin late and using this flight and i was forces to cancel the bus i booked for my journey onwards to my university in Athlone. So i booked a cab and the charge is 290. Also is there any compensation for all the delay and inconvinience.- Bangalore-Dublin
- Economy
Daniel L
Verified | Sep 10, 2026Vienna-Singapore
Economy
No reason given
I was travelling as the second passenger on the same Etihad booking on 28 August 2026. Our original flight was changed and we were rebooked onto flight EY498A. Due to this disruption, we arrived in Singapore approximately 12 hours later than originally scheduled. Etihad informed us that the disruption was related to operational reasons and crew duty-time limitations. As a direct consequence of the significant delay, we missed our separately booked onward flight from Singapore to Bali. We therefore had to purchase new replacement tickets to Bali for a total cost of EUR 303 for both passengers. We also incurred additional transport expenses and lost part of our prepaid accommodation in Bali because of the delayed arrival. During the disruption, Etihad provided only limited assistance. I am requesting compensation as the second affected passenger and I would also like AirAdvisor to assess the additional documented expenses caused by the disruption. Supporting documents, including booking confirmations, boarding passes, Etihad communication and receipts for the additional expenses, can be provided.- Vienna-Singapore
- Economy
Klaudia L
Verified | Sep 9, 2026Vienna-Singapore
Economy
No reason given
Our Etihad journey was significantly disrupted on 28 August 2026. Our original flight was changed and we were rebooked onto flight EY498A. As a result, we arrived in Singapore approximately 12 hours later than originally scheduled. Etihad informed us that the disruption was related to operational reasons and crew duty-time limitations. During that night, several Etihad flights were also disrupted or cancelled, which indicates a wider operational issue. Because of the approximately 12-hour delay, we missed our separately booked onward flight from Singapore to Bali. We had to purchase new replacement tickets to Bali for EUR 303. We also had additional transport costs of approximately EUR 20 and lost part of our prepaid accommodation in Bali because we arrived much later than planned. Etihad only provided us with one meal voucher during the disruption. We are therefore requesting compensation for the long delay and would also like AirAdvisor to assess whether the additional documented expenses caused by the disruption can be recovered. We can provide our booking confirmation, boarding passes, communication from Etihad, receipts for the new Bali flights, taxi expenses and accommodation documents.- Vienna-Singapore
- Economy
Tharanga M
Verified | Sep 8, 2026Colombo-Rome
Economy
Claim escalated to airline
Unknown
I had my new lap top and meta ray ban sunglasses and 9 pm perfume, with more new clothes of my wife's, and medicine things to eat I Ve lost everything and they damaged my other 20 bages also- Colombo-Rome
- Economy
- Claim escalated to airline
Anonymous member
Verified | Sep 4, 2026Kochi-Dublin
Economy
Refund Double payment for excess baggage
Hello Sir, I book ticket for my daughter for education trip to Ireland, after packing all her necessary goods we found 5kg excess according to home scale, so we decided to purchase an excess baggage of 5kg and paid via UPI and the payment was successful, when we reach airport the check in counter said since it is a UPI payment it will take 24 hours to reflect the payment we have to pay again. but till today 4th September 2026 my first payment of Rs.12,534.00 not refunded back. please help me with my refund. ThanksOverall
- Request refund of double charged excess baggage paid
- Toll free help to register email but refund not seen yet
- Kochi-Dublin
- Economy
- Loss: €12534
- Desired solution
Refund
Anonymous member
Verified | Sep 3, 2026Lisbon-Dammam
Economy
Successful claim
Unknown
This has left my family without a car seat for our baby. The airport told us we would have to come to the airport to retrieve the bags, but we live far away from the airport and I do not have a car nor a car seat for the child, at this point. My daughter has school without her clothes, our normal tooth brushes, the gifts we brought for friends. The numbers we were given her no response to check on the situation. This has been a nightmare.- Lisbon-Dammam
- Economy
- Successful claim
Anonymous member
Verified | Sep 3, 2026Abu Dhabi-Dammam
Economy
Terrible accountability for company
Lost luggage. No response. No update. Online is vague saying it is located and that it was on a flight that was more than two days ago. Where is the luggage? Not answering calls. Online bot is unhelpful.Overall
- Ghosts customers for lost baggage
- Abu Dhabi-Dammam
- Economy
- Desired solution
Expenses reimbursement
Brian T
Verified | Sep 2, 2026Phuket-Manchester
Economy
Unknown
I was informed that there wasn't a seat available on the flight. They arranged for a flight the following day and gave me a voucher for a hotel including breakfast. I arrived final destination 12 hours later. I was travelling with my family, we were a group of 10. I was on a separate booking. I am 74 year's old and have health issues and separated last minute from my family. Very stressful.- Phuket-Manchester
- Economy
Leonida P
Verified | Sep 2, 2026Jeddah-Madrid
Economy
Unknown
When i left the plane in jeddah the airport personel told me that i can claim my baggage in madrid but i didn’t arrived ans i was very nervous that time and i dont know that i need extra baggage to check in for my next flight.The airport personel should have told me before i bought my plane ticket that i need extra baggage also. And when i arrived in madrid they told me that my baggage is not in terminal 1 where i landed and i should pick it up at terminal 4 but when i got there they told me that my baggage was not there so had to go home to eat and then i ask we went back to the airport again with my daughter,i waited at the conveyor belt for like hours but my baggage was still not there- Jeddah-Madrid
- Economy
Mburhan B
Verified | Sep 1, 2026Abu Dhabi-Amsterdam
Economy
Unknown
Flight Disruption Report I was traveling from Lahore, Pakistan, to Amsterdam with Etihad Airways, with a connection in Abu Dhabi. When I arrived at Lahore Airport for my flight to Abu Dhabi, I was informed that I did not have a seat assigned to me. As a result, I had to wait at the airport for approximately 5 to 6 hours. I spoke with the Etihad Airways staff to resolve the situation. Eventually, Etihad Airways changed my travel arrangements and booked me on a different airline, Qatar Airways. I was given a flight from Abu Dhabi to Doha, with the intention of continuing from Doha to Amsterdam. However, when I arrived in Doha, I was told that I could no longer take the connecting flight to Amsterdam, even though I had been given this itinerary. I had to wait for another flight to Amsterdam. Qatar Airways/Etihad Airways then arranged a hotel for me for approximately 6 hours. After the hotel stay, I was able to take another flight to Amsterdam. Because of this situation, my journey was significantly disrupted. I did not receive a seat on my original flight from Lahore, had to wait approximately 5 to 6 hours, was transferred to another airline, had to travel through Doha, missed or was unable to take the planned connecting flight to Amsterdam, and had to stay at a hotel before finally continuing my journey. I found this situation very inconvenient and stressful. I would like Etihad Airways to investigate why I was not given a seat on my original flight and why my travel itinerary had to be changed. I would also like to know whether I am entitled to compensation for the delay, inconvenience, and disruption caused to my journey. I kindly request that Etihad Airways review my case and provide me with a clear explanation and appropriate compensation, if applicable.- Abu Dhabi-Amsterdam
- Economy
Liran B
Verified | Sep 1, 2026Rome-Abu Dhabi
Economy
Unknown
כן 😭 לחברה שמטפלת לך בהחזר עדיף קצר, חד ועובדתי. זה מספיק: My connecting flight was delayed, so I arrived at the airport at approximately 21:45 for my scheduled 22:40 flight. The baggage drop-off deadline was 21:40, meaning I was only 5 minutes late for the baggage deadline, while there we re still approximately 55 minutes until departure. I had already checked in online and immediately told the airline staff that I was willing to completely give up my checked baggage and fly without it. Despite this, they refused to let me board the flight. I was not informed that being 5 minutes late for baggage drop-off would result in being denied boarding altogether. I also contacted the airline’s customer service, but the representative blamed me, offered only much more expensive alternative flights, tol d me I would have to pay the difference, and eventually disconnected the call. As a result, I missed a 15-hour flight, had to remain at the airport overnight and throughout the following day, and was forced to purchase a new ticket for €560. I am requesting reimbursement for the €560 cost, as I believe the airline could have allowed me to travel without my baggage.- Rome-Abu Dhabi
- Economy
Vekariya G
Verified | Aug 31, 2026Abu Dhabi-London
Economy
My flight was delayed 5 hours from Ahmedabad and I had resteduled so I have had ahmadabad to abudhabi from there to frankfurt and frankfurt to London Heathrow so i don't know where is my luggage now. I packed my luggage in box. My flight no -EY247 on 30/08/2026 from AMD to ABU DHABI From ABU DHABI to FRANKFURT Flight no-EY123 From FRANKFURT TO LONDON Flight no-LH922 ON 30/08/26 My luggage tag
- Abu Dhabi-London
- Economy
Alphonse K
Verified | Aug 31, 2026Abu Dhabi-Dublin
Economy
Unknown
Because of overbooking done by Etihad airlines my flight was cancelled and I had to wait in the Airport for 12 hrs to get my next flight back to Dublin.- Abu Dhabi-Dublin
- Economy
Alphonse K
Verified | Aug 31, 2026Abu Dhabi-Dublin
Economy
Unknown
Because of overbooking done by Etihad airways my flight get cancelled and I waited in the airport for 12 hrs to get my next flight.- Abu Dhabi-Dublin
- Economy
Kate H
Verified | Aug 31, 2026Abu Dhabi-Manchester
Economy
I have contacted the Online chat but they closed the message and advised that I speak with Booking.com about my denied boarding. Booking.com recommended that I go back to the airline. Therefore, I decided to make a complaint. Unfortunately, I do not have a copy of that but I do have confirmation that they have raised my case.
- Abu Dhabi-Manchester
- Economy
Arsenio P
Verified | Aug 29, 2026Jeddah-Madrid
Economy
I was left by the plane that supposed to take off from jeddah to madrid but when my daughters bought another ticket i arrived at madrid airport but i did not saw my baggage there they told me to go to terminal 4 where i supposed to land from my lost flight and then when i got there they told me that my baggage was not there,so my daughters went back for two days to ask for it and they cant expalin whose fault why my baggage did not arrived.
- Jeddah-Madrid
- Economy
Fraser G
Verified | Aug 29, 2026Hong Kong-Amsterdam
Economy
Yes, I had to buy new clothes, chargers etc, everything I had was in my suitcases. I didn’t receive any compensation from the airline, the last time I saw my bag was in Hong Kong when it was checked in. I didn’t declare anything with the airline, and I filled out the PIR with the airline at the airport. The bag says it was delayed but there was no clear time which it will arrive. I paid around €150 for my baggage.
- Hong Kong-Amsterdam
- Economy
Saad U
Verified | Aug 28, 2026Islamabad-Munich
Economy
CASE FILE — SAAD ULLAH v ETIHAD AIRWAYS Refusal of carriage at Islamabad International Airport, 25 July 2026 | Prepared 28 August 2026 1. Parties and booking Passenger Airline Booking ref. Original ticket Reissued ticket Total paid Saad Ullah, Pakistani national, holder of a valid Austrian student residence permit. Master's student at FH Kufstein Tirol; resident at Andechsstraße 35, Top 4, 6020 Innsbruck, Austria. Etihad Airways PJSC, New Airport Road, Abu Dhabi 35566, UAE. 94G54V — Etihad Guest 500117156921 (Bronze) 607 2416410343, issued 29 May 2026. Munich–Abu Dhabi–Islamabad 1–2 July 2026 (EY 128 / EY 300); Islamabad–Abu Dhabi–Munich 5–6 August 2026 (EY 301 / EY 125). Total EUR 720.54. 607 2416748512, issued 7 July 2026, moving the return to 25 July 2026. Charged EUR 187.00 plus a Global Service Fee of EUR 26.24. Paid by Visa ending 9618. EUR 933.78. The outbound Munich–Islamabad sectors were flown. 2. What happened on 25 July 2026 The flight was EY 301, Islamabad to Abu Dhabi, scheduled to depart at 19:45, connecting to EY 125 to Munich. • 18:31 – arrived at Islamabad International Airport. Evidenced by a timestamped car parking ticket. This is one hour and fourteen minutes before departure, i.e. within the 60-minute check-in cut-off. • Entered the check-in area within about three minutes. Check-in was open and in progress. • Presented passport and Austrian residence permit at the counter. One agent was seated at a terminal, a second stood alongside. • A boarding pass was issued in the passenger's name and baggage was accepted and tagged. • The seated agent instructed the standing agent — wearing a visible Etihad identification badge — to take the passenger to the immigration desk. That agent took the passport and residence permit. The boarding pass is believed to have remained with the seated agent. • At the desk, the Etihad representative told the officer the passenger was travelling on the 19:45 departure. The officer asked why he was flying to Germany when he studies in Austria. The passenger explained: he studies in Kufstein, lives in Innsbruck, Munich is the nearest and cheapest airport, he had flown in from Munich on the same booking, and his Austrian residence permit entitles him to enter and leave the Schengen area through any member state. • The officer stated he could not travel. No written reason, stamp, offload notice or document of any kind was issued, despite repeated requests. No further documents were asked for. • The Etihad representative walked him back to the counter, where the seated agent tore up the issued boarding pass without handing it over and removed the baggage tags. One tag remained and has been photographed and retained. • He asked the Etihad ground operations manager to intervene. The manager said there was nothing he could do, shouted at him, and instructed a subordinate to remove him. • He also approached an airport assistance desk, further Etihad ground staff and immigration officers. No assistance, no rebooking, no written explanation, no alternative arrangement. • 19:20, 19:22, 19:25 – missed calls from his brother, unanswerable due to no signal inside the terminal. He called back after the flight had departed. His brother, younger brother and a friend were waiting outside the terminal. • He observed other passengers, including students resident in one Schengen state travelling to another, checking in and departing normally that evening. 3. What happened hours later — at the same airport This is the decisive sequence. On the same passport (QJ2743682) and the same Austrian residence permit, at the same airport and the same immigration counters: • A replacement Qatar Airways ticket was purchased (e-ticket 1572138983699-2). • A Pakistani exit stamp dated 26 July 2026, identifier ISB2986, was granted. It appears in the passport and was also applied by the FIA Immigration Officer directly onto the Qatar Airways boarding pass. • QR 633 departed Islamabad for Doha at 03:30 on 26 July 2026 (boarding 02:40, gate A1, seat 20D). Two bags checked. • QR 183 departed Doha for Vienna at 09:05 on 26 July 2026, seat 35F. • Schengen entry stamp, Wien-Schwechat, 26.07.26. Onward rail travel to Innsbruck the same day. • He was never returned, never issued an offload notice, and no cancelled stamp was placed in his passport. 4. Etihad's changing explanations Date Channel Reason given by Etihad Initial 11 Aug 2026 Later Live chat Email, Guest Relations (El Saeed), case 2607266023174 Live chat Not at the airport on time. Refund refused, case closed, told to check with his legal authorities. Missed the 60-minute check-in cut-off; counters closed; boarding passes cannot be issued after closure. Issuing a boarding pass does not mean the passenger was on time. 21 Aug 2026 21 Aug 2026 25 Aug 2026 Email (1) Email (2) The case is being reviewed once again. Following confirmation from the airport team, he was offloaded by the local immigration authorities at Islamabad. The reason for the offloading was not disclosed to the airline. Live chat, agent Phalguni Case 2607266023174 was closed without any resolution. A new case, 2608236098616, has been opened and is in review. No decision date given. 5. Why those explanations do not hold • The lateness account is contradicted by Etihad's own later account. A passenger cannot be ‘offloaded’ unless he was first accepted. The 21 August email therefore concedes acceptance and abandons the 11 August position. • The lateness account is contradicted by the documents. Arrival at 18:31 for a 19:45 departure is inside the cut-off; a boarding pass was issued and baggage accepted, neither of which happens after counter closure. • The immigration account is contradicted by the passport. The same authority stamped him out of the same airport hours later, and that stamp also appears on the Qatar boarding pass. A genuine exit refusal does not produce an exit stamp the same night. • ‘Not disclosed to the airline’ is indefensible. Etihad's badged staff held his passport and residence permit, walked him to the desk, were present throughout, walked him back, destroyed the boarding pass and stripped the bag tags. Etihad's ground operations manager was asked directly and refused. Either the airport team misinformed Guest Relations, or Guest Relations misinformed the passenger. • Four different accounts have now been given, two of them in writing and mutually exclusive. 6. Legal basis of the claim • Regulation (EC) 261/2004 does not apply — departure from a non-EU airport on a non-EU carrier. The claim is deliberately not built on it. • The contract of carriage — Etihad accepted payment for carriage on 25 July 2026, accepted the passenger and his baggage, and then did not carry him. • Montreal Convention 1999, Article 19 (non-performance / delay in carriage of passengers). Pakistan, the UAE and Germany are all parties. • Article 33 permits suit at the place of destination — Munich, Germany. This is what opens the German conciliation and small-claims routes. • Article 35 — two-year limitation period, expiring July 2028. 7. What is being claimed # Head of claim 1 2 Change fee paid solely to secure travel on 25 July 2026, for which nothing was delivered (EUR 187.00 + EUR 26.24) The unflown return portion of the original fare — approx. 60% per the fare construction printed on the ticket — plus all taxes and charges on the unflown sectors Amount EUR 213.24 approx. EUR 432 + taxes 3 4 Substitute travel: Qatar Airways replacement ticket (approx. PKR 183,000) and rail Vienna–Innsbruck. Claimed in the alternative to head 2, or to the extent it exceeds it, to avoid any double-recovery objection A written statement of the reason for the refusal of carriage exact figures to be evidenced — Realistic settlement range: approximately EUR 900–1,100. Comfortably within the EUR 5,000 ceiling for German conciliation. Time lost and distress are not recoverable and are not claimed; every line is receipt-backed. 8. Evidence held • Both e-tickets (607 2416410343 and 607 2416748512), showing the fare construction and the change fee. • Car parking ticket timestamped 18:31 on 25 July 2026. • Photograph of the surviving baggage tag on the bag. • Etihad boarding pass for the flown outbound sectors of 1–2 July 2026. • Passport bio page; Pakistani exit stamp dated 26 July 2026 (ISB2986); Schengen entry stamp Wien-Schwechat 26.07.26. • Qatar Airways boarding passes QR 633 and QR 183, the first bearing the FIA Immigration Officer's exit stamp. • Etihad emails of 11 and 21 August 2026. • Live chat transcripts, including that of 25 August 2026 recording the closure of case 2607266023174 and the opening of case 2608236098616. • Signed witness statement of the passenger; short corroborating statement of his brother as to arrival, the calls and the departure that night. • Telephone records showing missed calls at 19:20, 19:22 and 19:25 on 25 July 2026. 9. Steps taken so far Date Action 25 Jul 2026 Refused carriage. Replacement travel purchased and taken the same night. Late Jul / early Aug Complaint raised with Etihad; case 2607266023174 opened. Refund refused in live chat and the case closed. 11 Aug 2026 Etihad's first written explanation received (check-in cut-off). 15 Aug 2026 Letter before action sent — setting out all four heads of claim, a formal evidence-preservation notice (PNR history for both tickets; DCS acceptance, boarding-pass and offload timestamps and reason codes; baggage acceptance and tag records; document-check entries; staff identities; chat transcripts; airport CCTV), an Article 15 GDPR notice, a 14-day deadline and the escalation route. 21 Aug 2026 Etihad's second written explanation received (immigration offload). 21–22 Aug 2026 Formal reply sent recording the change of position, demanding confirmation that the lateness account is withdrawn, making five numbered record demands, setting out the exit-stamp and same-night departure point, and containing a full standalone Article 15 GDPR subject access request. 22–23 Aug 2026 Evidence follow-up sent attaching the exit stamp and the replacement boarding pass. 23 Aug 2026 Decision taken not to complain to the FIA in Pakistan — low value, non-zero risk of an adverse record being created, and unnecessary because the exit stamp already exists and the burden lies on Etihad. 25 Aug 2026 Live chat: original case confirmed closed without resolution; new case 2608236098616 opened and in review. 28 Aug 2026 Witness statements prepared for signature. Case file compiled. 10. What happens next Date 29 Aug 2026 from 31 Aug 2026 ~21 Sep 2026 Step The 14-day deadline in the letter before action expires. If no satisfactory reply: file for conciliation with the Schlichtungsstelle Luftverkehr at the Bundesamt für Justiz, Adenauerallee 99–103, 53094 Bonn. Free to the passenger; the airline bears the fee. Competent because Etihad is not a member of the private German scheme, and jurisdiction follows from Montreal Article 33 (place of destination, Munich). Conditions are met: private travel, claim between EUR 10.01 and EUR 5,000, no other proceedings begun, and the airline has already rejected the claim. European Small Claims Procedure (Regulation 861/2007), place of destination Munich, Amtsgericht Erding. No lawyer required. Limitation under Montreal Article 35 expires July 2028. Etihad's one-month deadline under Article 15 GDPR expires. Failure to comply is itself a data-protection complaint. by ~22 Nov 2026 Chargeback window with the card issuer (Visa ending 9618) — approximately 120 days from 25 July 2026. To be pursued in parallel. Fallback Backstop 11. Outstanding items • Exact euro amount charged for the Qatar Airways replacement ticket, from the bank statement. • The Vienna Hauptbahnhof – Innsbruck rail ticket and its exact price • Both witness statements to be printed, signed by hand in ink, dated and scanned. • Chargeback to be lodged with the card issuer. • Optional: a letter to the airport operator confined to CCTV preservation and the conduct of Etihad's ground staff, with all reference to immigration removed. Prepared 28 August 2026. This document is a factual summary for the passenger's own records and for sharing with an adviser. It is not legal advice.
- Islamabad-Munich
- Economy
Sakibul H
Verified | Aug 27, 2026Dhaka-Lisbon
Economy
My delayed/lost luggage contained my essential clothing and daily necessities. Since my bag was missing, I had to urgently buy necessary clothes and toiletries. Unfortunately, I did not save the physical receipts for these purchases, but I faced significant expense and inconvenience due to this delay.
- Dhaka-Lisbon
- Economy
Maria A
Verified | Aug 25, 2026Dhaka-Lisbon
Economy
Claim escalated to airline
On 30 June 2026, I was wrongfully denied boarding at Dhaka Airport for my scheduled Etihad Airways flight (EY 383 connecting to EY 99) to Lisbon under Booking Reference 74AEWX, despite having all valid travel documents and visas. Etihad ground staff refused boarding without any valid justification and did not provide any alternative care, accommodation, or proper assistance. Consequently, I had to purchase an alternative ticket costing €815.16 from my own pocket to reach my final destination. My formal complaint to Etihad (Case #9065478) was unjustly closed without any proper resolution or compensation. I request full compensation and complete reimbursement for my alternative travel expenses.
- Dhaka-Lisbon
- Economy
- Claim escalated to airline
Anurup B
Verified | Aug 25, 2026Lisbon-Kathmandu
Economy
Problems at airport
Flight delayed in abu dhabi around 2 and half hours ani I miss my connected flights from the delhi,India to Ktm Nepal. In this time I faced a lot of problems and those time I have to wait more than 15 hours to take another flight- Lisbon-Kathmandu
- Economy
Krishna Moorthy M
Verified | Aug 23, 2026Abu Dhabi-Dublin
Economy
I am writing to formally submit a claim regarding a severe travel disruption on my recent unified journey from India to Dublin via Abu Dhabi. Due to an overbooked ticket sale by Etihad Airways, I was involuntarily denied boarding at the gate and subjected to a grueling 12-hour delay before being placed on a replacement flight Consequential Professional Damages: this 12-hour overbooking delay caused severe professional damage. I lost a full day of wages, missed critical work schedules, and was forced to cancel vital appointments for industrial machinery operations I manage. While I understand consequential wage damage is evaluated separately from standard carrier limits, the lack of immediate assistance from Etihad severely compounded these financial losses. My bus, taxi and meals were all cancelled.
- Abu Dhabi-Dublin
- Economy
Mayada W
Verified | Aug 23, 2026Dublin-Jeddah
Economy
I contacted the airlines several times but there only answer was that the immigration refused to board me. I made sure from ministry of tourism before I travel that I can get visa on arrival in Jeddah and they confirmed I was eligible for that. I have a proof of the conversation between ministry of tourism and myself
- Dublin-Jeddah
- Economy
Daivik Karthi K
Verified | Aug 22, 2026Kochi-London
Economy
I am writing to raise a formal complaint regarding the handling of my flight booking from Kochi to London, originally scheduled for August 10, 2026, for myself and my two children. While checking in at the airport, I was informed that one of my children’s visas had expired. The Etihad staff at the airport advised me to reschedule the flight before departure so that I would not lose the value of my original ticket. Following this advice, I contacted an Etihad representative and was advised to reschedule the booking to September 15, 2026, for myself and my two children. I was instructed to pay the required fare difference, which amounted to INR 49,647. I made this payment through UPI, and the amount was immediately deducted from my bank account. The UPI transaction was also shown as successful. However, when I checked my Etihad account the following day, I discovered that the rescheduled booking had not been confirmed. I subsequently contacted Etihad by telephone and explained the situation. I was informed that UPI payments may take a few hours to be credited. Based on this information, I waited and subsequently contacted Etihad again to confirm the rescheduled tickets. To my surprise, I was then informed that I would have to pay an additional INR 129,000 to book the tickets for myself and my two children. This is extremely concerning because I had already followed the instructions provided by Etihad and had paid INR 49,647 for the rescheduling. I therefore request that Etihad urgently investigate the following: Why was my INR 49,647 payment accepted and successfully debited from my bank account if the rescheduled booking was not confirmed? Where is the INR 49,647 payment currently allocated, and why has it not been applied to my booking? Why was I subsequently asked to pay an additional INR 129,000 when I had already been instructed to pay the fare difference for the rescheduling? Please confirm whether my original ticket value and associated booking rights remain protected, as I was specifically advised by Etihad staff to reschedule before departure to avoid losing the value of the ticket.
- Kochi-London
- Economy
Bivitha R
Verified | Aug 22, 2026Kochi-London
Economy
Strong Escalation I was scheduled to travel from Kochi to London on August 10, 2026, with my two children. At the airport, Etihad staff informed me that one of my children’s visa had expired and specifically advised me to reschedule the booking before departure so that I would not lose the value of my original ticket. Following Etihad’s instructions, I contacted your representative and was advised to reschedule all three passengers to September 15, 2026. I was instructed to pay a fare difference of INR 49,647, which I paid immediately through UPI. The amount was successfully debited from my bank account and the transaction was confirmed as successful. Despite this, the rescheduled booking was never confirmed. When I contacted Etihad, I was initially told that the UPI payment could take some time to be credited. After waiting and contacting Etihad again, I was shocked to be told that I would now need to pay an additional INR 129,000. This is completely unacceptable. I followed the instructions given by Etihad, made the requested payment before departure, and have proof that the payment was successfully completed. I should not be financially penalised because of an issue with Etihad’s payment reconciliation or booking system. I urgently request that this matter be escalated to: 1. Payments/UPI Reconciliation Team – to trace and confirm the INR 49,647 payment. 2. Reservations/Ticketing Team – to investigate why the rescheduling was not completed. 3. Senior Customer Relations/Guest Relations Team – to provide a final resolution and ensure that my original ticket value and rescheduling rights are protected. I am not accepting an additional INR 129,000 charge without a proper investigation and written explanation. Please provide me with a case/escalation reference number and connect me directly with the appropriate team handling the payment and ticketing issue. I can immediately provide the UPI transaction ID, bank statement/payment confirmation, original booking details, and records of my communication with Etihad. My travel date is September 15, 2026, so this requires urgent action. I expect Etihad to take responsibility for the instructions provided by its staff and resolve this fairly.
- Kochi-London
- Economy
Abdulrahman A
Verified | Aug 21, 2026Barcelona-Riyadh
Economy
Etihad Airways has already acknowledged my entitlement to EUR 600 compensation under EU261 due to denied boarding caused by overbooking on my flight and I attached a copy of the voucher, and issued me a EUR 600 compensation voucher. However, despite the compensation being formally acknowledged and the voucher being issued, I have been unable to receive/redeem the monetary value of the voucher. I have been contacting Etihad and following up with them for approximately seven months. Etihad has repeatedly informed me that the refund/redemption was processed incorrectly on their side and that they have opened an internal investigation, but despite numerous follow-ups, the matter remains unresolved and I have still not received the EUR 600. I would therefore like AirAdvisor to pursue the recovery of the EUR 600 compensation on my behalf.
- Barcelona-Riyadh
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Etihad Airways, not to be confused with Man City’s football stadium, the Etihad, is a UAE-based airline that’s been going since 2003. While many may associate this carrier with luxury and a high standard of service, sometimes things don’t go as planned, and you need to make Etihad Airways complaints.
To help you through the complaints process, we’ll dive into the following:
- Which common complaints are worth submitting?
- Do passengers have official rights on Etihad Airways flights?
- How should I make Etihad Airways complaints?
- What contact methods does Etihad Airways have?
Common Etihad Airways Complaints
Touting yourself as a luxury airline is a double-edged sword. Passengers will tend to expect more, and if they don’t get it, that will likely trigger complaints. Here are the types of Etihad complaints that have the highest chances of getting something for your trouble:
- Flight delays: Delayed Etihad Airways flights that meet certain conditions can require the airline to pay compensation ranging from £220 (€250) to £520 (€600).
- Flight cancellations: Similarly, flights cancelled by Etihad Airways less than 14 days before the scheduled departure may also require compensation in the same range.
- Denied boarding: When ticketed Etihad passengers aren’t permitted to board their flight due to overbooking, compensation is also possible.
- Luggage issues: If your bags are lost, delayed, or damaged by Etihad Airways, it’s possible to claim compensation of up to £1,000 in the UK and €1,300 in the EU.
- Customer service: When the flight or customer service doesn’t measure up to your standards, filing Etihad complaints can get you things like vouchers or travel discounts. Plus, it helps the airline improve.
Your Rights as an Etihad Passenger
Depending on whether your Etihad flight leaves a UK airport or an EU airport, there are two similar regulations that may apply: Regulation UK 261 and Regulation EU 261.
Important! Because Etihad isn’t actually based in these regions, the limit of departure airports applies. That means that not every Etihad Airways flight will be covered. The most common use of these regulations is related to flight interruptions.
For example, if you leave an EU or UK airport, you may be entitled to up to £520 (€600) in compensation for flight delays totaling 3 hours or more. Additionally, flight cancellations made without at least 14 days' notice can trigger the same amount of compensation. You may also be able to claim this amount if you get bumped from an Etihad Airways flight, otherwise known as denied boarding.
Below is a chart to summarize the scenarios when EU261 or UK261 apply:
Covered by EU 261 | Covered by UK 261 | |
Flights arriving at UK or EU airports | No | |
Flights departing from UK airports | No | Yes |
Flights departing from EU airports | Yes | No |
As we mentioned, compensation for Etihad flight disruptions has a fairly big range. Here’s what to expect for a flight delayed by 3 hours or more, depending on distance:
Etihad Flight Distance | Compensation up to |
Under 1,500 km | £220/€250 |
From 1,500 km to 3,500 km | £350/€400 |
Over 3,500 km | £520/€600 |
Was your recent Etihad Airways trip significantly delayed? Check here to see if the airline owes you any compensation.Check Your Flight
How to Submit Successful Etihad Airways Complaints
To help you through the Etihad complaints procedure, remember to:
- Be proactive. Many issues, like ones pertaining to Etihad Airways flight disruptions, can be filed within 3 years of the flight. Wait this long, and you risk losing documents and details. So make your Etihad Airways after travel complaints as soon as you get home.
- Provide contact info. To avoid delaying the Etihad Airways complaints process, give a phone number you can always answer and an email you check often.
- Keep everything. Until your complaint is resolved keep everything that’s related to the issue. This includes photos, correspondence, booking and other reference numbers, luggage tags, etc.
- State your expected resolution. You know what it will take to resolve the issue, so be clear when stating your desired outcome. Referencing the applicable regulation goes a long way.
Etihad Airways Contact Information
Etihad Airways Complaints Email Address
Etihad has a general email address you can use: guest@etihadguest.com.
Etihad Airways Complaints Phone Number
The phone number you use will depend on your area. Here are a few common ones:
- USA: 1-877-690-0767
- United Kindom: +44 (0) 345 608 1225
- Ireland: +353 (0) 16 569 900
Etihad Airways Complaints Form Online
There are Etihad complaint forms online for just about every scenario, from general feedback to mishandled bags to flight cancellations. Select the appropriate one and just click through the steps. This is the best way to contact Etihad to complain.
Etihad Airways Live Chat
There is a live chat function on the website that is available 24/7. It’s easy to find in the Help section.
Flight Interruption Complaint Submission - 5 Simple Steps
- Visit www.AirAdvisor.com.
- Fill in the appropriate Etihad Airways flight info.
- Click the button to “Check Compensation.”
- Enter additional details as required based on your situation.
- AirAdvisor will resolve your Etihad Airways complaint ASAP.
At AirAdvisor, we can handle the complete Etihad Airways complaints process when it relates to flight disruptions. We do take a small fee as a percentage of any successful complaints.
Why handle a time-consuming Etihad Airways complaint yourself? Click here to let us file a claim for you and increase the likelihood of success!Check Your Flight
Etihad Airways Complaints Response Time
When you make Etihad Airways complaints, you can expect a written acknowledgment within 30 days. They’ll provide a comprehensive written response in 60 days.
FAQs: Etihad Airways Complaints
How do I contact Etihad Airways with complaints regarding flight interruptions?
You have two options. The first is to partner with an advocate like AirAdvisor to increase the chances of a favourable outcome. The second is to fill out the Etihad Airways complaints form online.
What contact options does Etihad Airways have?
You can send an email to guest@etihadguest.com, call 1-877-690-0767 in the US, call +44 (0) 345 608 1225 in the UK, or use the appropriate contact form online.
Are Etihad Airways complaints a waste of time?
Definitely not! You can claim compensation in the range of £220 (€250) to £520 (€600) for various flight disruptions. Well worth a little paperwork!
Does Etihad Airways offer live chat?
Yes, and it’s readily available 24/7 on the website’s help page.
Author:
Amy LancelotteJob/Position: Senior Writer & Content Strategist
Amy Lancelotte is a Senior Content Writer and editorial contributor at AirAdvisor with over seven years of experience producing research-based articles for international audiences. Her work focuses on travel, aviation, and air passenger rights, with an emphasis on factual accuracy, verified data, and clear, reader-first explanations.
Etihad Airways customer support contact details
Website:
www.etihad.com
Phone
1-877-690-0767 US
+44 (0) 345 608 1225 UK
+44 (0) 345 608 1225 IRL
Mailing Address
Etihad Airways P.J.S.C. New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, UAE
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