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Etihad Airways P.J.S.C.
New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, UAE
Flight left you disappointed? Let others know what happened
Website:
www.etihad.comPhone:
1-877-690-0767 USMailing Address
Etihad Airways P.J.S.C. New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, UAEOnly verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)There are over 68860 complaints on AirAdvisor – with 1891+ claims submitted!
Phone
Live chat
There is a live chat function on the website that is available 24/7. It’s easy to find in the Help section.Social media
You can contact Etihad Airways on Facebook and X (formally Twitter).Sending a DM to Etihad Airways could lead to a faster response time.
Etihad Airways P.J.S.C.
New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, UAE
Show Etihad Airways address
Share your complaint - Tell other passengers what went wrong.
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Start your claim - Tell us you want help getting the compensation you deserve from Etihad Airways
Relax - Let our expert lawyers do the hard work for you.
Claims filed alone are often rejected. But don’t worry, we have a 98% success rate at getting your money back!
When we fight for you, Etihad Airways will pay you more and pay you faster, plus our 30% commission is the lowest around.
Your personal information is 100% confidential and securely protected.
You can raise specific complaints with Etihad Airways by visiting:
https://www.etihad.com/en/legal/rules-and-notices
If you seek compensation for the problems you had directly from Etihad Airways, this may take 20+ weeks.
Get a higher chance of claim success with less stress by complaining and claiming with us!
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As well as sharing your experience with others through AirAdvisor, you can complain to Etihad Airways directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Etihad Airways.
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You might be able to get up to £520 (€600) for your trouble!Automatic protection. No claims. No waiting.

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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Analia De Ponte Pereira Delgado
Verified CustomerIt took a long time but did eventually get compensated. Thank you.
I would recommend. It took 3 months to get the payment but I doubt we would have been able to to so if we had liaised directly with the airline
The company its outstanding, excellent and very professional. The service is absolutely in the highest quality that I have received from companies that work in this difficult process of obtaining compensation from air companies. I praise the work Air Advisor has made for me,appreciate it with deep respect and gratitude. I recommend this very professional company, very diligent and with a staff of people with a big heart and big motivation, to every passenger that gets in trouble with the airlines that use to hold money from their customers .
Air Advisor took on my claim for compensation and did all the following up to the point of payment. It was a slow process (three months), but it was paid in the end.
Good service & quick but expensive. Can't complain with the service. Thank you.
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