Even the most established airlines can make mistakes sometimes, so given Volotea’s young existence, you may experience some disruptions or instances you feel necessary to bring to Volotea’s attention.
Here at AirAdvisor, we have specialist teams and systems to help you receive compensation and ensure your voice is heard when dealing with airlines. Overall, more than 230,000 clients have trusted AirAdvisor with their flight claims over the last 7 years.
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In this article, we briefly outline your passenger rights and detail how to make Volotea complaints.
What Can You Make a Complaint About
Under the EU and UK flight compensation rules, you can make complaints and claims about many instances, like UK and EU cancelled flight compensation, including situations involving Volotea delayed or cancelled flight compensation. To understand how to get a refund for a cancelled flight or how to enquire about compensation eligibility, you can refer to the airline's policies and relevant regulations.
Besides cancelled or delayed flights, you can also make complaints about services, baggage handling, overbookings and many other circumstances.
Know Your Passenger Rights
The EC261 flight compensation regulation is the legal framework outlining your air passenger rights in the EU. While EC261 is a large regulation stipulating many factors, the primary rights are as follows:
- Right to compensation
- Right to care and assistance
- Right to reimbursement or re-routing
- Right to compensation for denied boarding
- Right to information
How to Make a Complaint to Volotea
The first step when making a complaint, whether it’s through the Volotea customer service chat, email, or phone, is to ensure you have the necessary documentation to support your claim or complaint. Here are some details and documents you might require:
- Flight details
- Proof of booking
- Boarding pass
- Ticket receipt
- Relevant photographs or videos
- Communication records
- Compensation forms
- Travel insurance details
- ID or passport
It’s also imperative that you fully describe the issue you faced, as well as the recourse you expect as a result of your complaint.
Ways to Make a Complaint to Volotea
There are several methods you can use when making a complaint to Volotea:
Volotea Complaints Email
There isn’t a Volotea customer service email address for complaints, instead, the airline uses a contact form system on its website, which ultimately initiates email conversation.
Volotea Complaints Phone Number
There’s no specific Volotea complaints number, but you can call Volotea’s main customer service team at +34 931 22 07 17.
Volotea Complaints Live Chat
You can access the Volotea live chat feature through the contact page on their website. This allows you to speak in real time with an actual human. Keep in mind, though, Volotea customer service opening hours may determine the availability of support.
How to Fill Out a Volotea Complaints Form for Cancelled or Delayed Flights
If you want to fill out an independent complaints form and send it to Volotea, head over to the AirAdvisor website to start the process, then follow these steps:
- Use our Check Compensation tool: On our website, you can find this tool. From here, you can suss out your eligibility, and fill out a claims form if needed.
- Provide Flight Details: When submitting a claim, you’ll need to supply flight details, like your flight number, arrival and departure times, and type of disruption.
- Share Relevant Information: Depending on the complaint or claim, we may ask for additional information to help streamline the process.
- Await Review: Upon completing the form, our specialist team will review the information and take it from there!
An awesome fact to remember is that we have a ‘no win, no fee’ policy, meaning unsuccessful claim fees don’t come out of your pocket!
Volotea Complaint Response Time
The time it takes for Volotea to respond to your complaint can vary. Most airlines understand the importance of prompt customer service, so Volotea likely aims to respond to complaints and claims as quickly as possible, for instance, within 30 days.
FAQs: Volotea Complaints
Here, you can find some questions and answers about Volotea complaints:
Is it worth complaining to Volotea?
Yes, absolutely! If you’re highlighting a legitimate concern, a Volotea customer service manager likely wants to hear your complaint also, so they can review and improve the airline’s services.
How much does Volotea charge for special assistance?
Special assistance is free. You can have two mobility support equipment and even guide and assistance dogs for no extra charge.
Can you sue Volotea?
You can sue Volotea, but depending on the nature of the incident, it’s usually not worth it. The legal costs likely outweigh the compensation you can receive in turn.
How reliable is Volotea?
Relative to a new airline, Volotea is reliable with no prominent major concerns.