Ethiopian Airlines Complaints: Email, Phone, Form

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  June 19, 2025

Ethiopian Airlines is one of the top performing carriers in Africa with a punctuality score of 86.03%. But if you happen to be one of the passengers aboard one of the flights that isn’t as punctual, you might need to lodge a complaint. 

So, how do you navigate the complaint process with the airline? Keep reading as we uncover the most common issues, procedures for how to file a complaint, contact info, and tips for how to make your claim successful.

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight

Ethiopian Airlines Customer Service Email

If you need to contact Ethiopian Airlines by phone for assistance, you can send your message to the main address at: customerrelations@ethiopianairlines.com.

Passengers can also reach a customer support representative by emailing one of the following addresses below.

Ethiopian Airlines Phone Numbers

To reach a human by phone, you can call any of the numbers below. It’s worth noting that you may face long hold times, especially during busy travel seasons or during widespread flight disruptions.

Ethiopian Airlines Contact Forms

Conveniently, Ethiopian Airlines provides forms to cater to different needs. So if you have questions or concerns about flight disruptions, baggage mishandling, or you just want to lodge a complaint about poor service, you can find the feedback and contact forms here.

Ethiopian Airlines Mailing Address

If you cannot find a contact form on the website to meet your needs, or if you have hard copy documents that must be sent by post, you can send your parcel to the mailing addresses below.

Common Passenger Complaints

Is it worth filing a complaint against Ethiopian Airlines? It depends on the issue. Some complaints can lead to as much as £520 (€600) in compensation including flight delays and cancellations with Ethiopian Airlines that result in a late arrival of 3 or more hours. For this to go into effect, you must be departing from an airport in Europe or the UK.

If your baggage has been lost or damaged, you can lodge a complaint and get as much as £1,300 (€1,700) thanks to the protections in the Montreal Convention.

Have you had a flight disruption with Ethiopian Airlines?If you have, we can help! See if your flight is eligible for compensation. Just enter your basic flight details below.Check Your Flight

Ethiopian Airlines Complaints: Some Helpful Tips

Remember these points when you submit a complaint to Ethiopian Airlines because it can improve the outcome of your case.

1. Dont wait: Submit your complaint to the airline as soon as possible. Why? The longer you wait the less you’ll remember, and you need to add as many details as possible.
2. Keep everything: This means booking receipts, boarding passes, photos, notes about any correspondence you had with the airline.
3. Make sure your contact info is correct. In fact, make sure you include a few ways for Ethiopian Airlines to get a hold of you.
4. Be straightforward: Tell the airline exactly what you expect to get to fix the issue. 

You can save time and alleviate stress by using our convenient complaint form. When we win your case, we’ll only charge a small fee from your compensation amount, but if we don’t succeed, you pay nothing!

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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