Complaints to Kuwait Airways: Contact Details, Common Issues & Tips

Written By Joanna Teljeur

Last Updated: September 19, 2024

According to Skytrax, Kuwait Airways received numerous complaints in 2023 about rude customer service and the poor handling of flight disruptions. Other passengers wrote about poor communication and baggage mishandling. Has this happened to you? 

If you’ve had a less-than-ideal flight, you should consider issuing a complaint. Why? Feedback of all kinds can help the airline improve their service, and in some cases it can result in compensation. Let’s look closer at the complaints process so you’ll know how to contact Kuwait Airways.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

Some Common Complaints

Kuwait Airways passengers speak out for any number of reasons. While some grievances like poor customer service or a dirty cabin lavatory can result in vouchers or discounts, others can lead to compensation, especially:

• Lost and damaged baggage
• Delayed flights
• Cancelled flights
• Denied boarding

These situations can seriously upend travel plans, and compensation is mandated by EU law.

Your Rights as a Kuwait Airways Passenger

Say your flight is interrupted and you are delayed by 3 or more hours, or your luggage gets lost or damaged. When you lodge a complaint about these types of problems, you can get compensation depending on your specific situation.

For delays and cancellations on flights departing from the European Union, Regulation EU261 forces the airline to compensate you €250-€600, depending on the flight distance.

The Montreal Convention covers baggage issues and can result in as much as €1,599 in reimbursement.

How to Contact Kuwait Airways

Most complaints are sent by email or through the official website form, but if you have delays or cancellations, and you need assistance, you can always try to reach an agent on the carrier's social channels.

• Kuwait Airways FB: https://www.facebook.com/KuwaitAirways/
• Kuwait Airways Instagram: @kuwaitairways 

Kuwait Airways Email Address

• customer-relations@kuwaitairways.com 

Kuwait Airways Phone Number

• +965 24345555 ext 171 - (24/7)
• +965 22200171 - WhatsApp

Complaints Form

Kuwait Airways allows you to choose from multiple complaint categories, as seen in the image below.

Tips to Get the Best Outcome Possible

• Prepare your details. Your booking confirmation, boarding pass, and any other documentation related to your flight experience will help support your case. So before you begin, gather these things so you have them all at hand.
• Communicate clearly. Tell Kuwait Airways exactly what happened, why you’re displeased, and your desired outcome.
• Keep track of correspondence. Communicating in writing is always best for this reason. You can see what was said and when. 
• Check your contact information. Make sure the airline can contact you easily. Don’t make them search for contact details, and provide them a couple of options for reaching you.

Submitting Complaints to Kuwait Airways

Let AirAdvisor take care of the complaint for you. We have a 98% win rate, and we’ve been defending passengers’ rights since 2017. Get started today and get the compensation you’re owed!

1. Go to the the AirAdvisor homepage
2. Provide a few preliminary flight details and click Check Compensation
3. Enter a few more specifics about your trip
4. After we do the initial review, we’ll contact you if we need more details for your claim.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight