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90 comments
Andri V
Verified | Oct 23, 2026
Milos-Athens
Economy
Unknown
We had another flight from Athens to Amsterdam 6 hours after our flight from Milos to Athens and didn't have any clothes with us. We haven't received our luggage yet and 3 bags where missing. We bought exstra luggage place for our next flight from Athens to Amsterdam and never used it.
- Milos-Athens
- Economy
Sang P
Verified | Oct 23, 2026Thira-Athens
Economy
Phan Thi Ngoc Sang - Santorini to Athens 2 Sept 2026
⭐☆☆☆☆ Extremely Disappointing Experience – Poor Baggage Handling and Customer Service As a foreign tourist visiting Greece for the first time, my experience with SKY express was extremely disappointing. After my flight from Santorini to Athens on September 2, 2026, my luggage did not arrive as expected. I spent nearly three hours at the airport trying to locate it. During this time, staff repeatedly told me that my suitcase was still on the baggage belt, even as multiple subsequent flights had already unloaded their luggage. I eventually had to locate my own suitcase in a different area, and I was informed that it had arrived on a later flight. What made this experience even worse was the airline’s response to my complaint. Instead of properly investigating the incident or acknowledging the inconvenience caused, SKY express refused compensation on the grounds that I had received my luggage on the same day. Getting my own luggage back does not erase the nearly three hours I wasted at the airport, the stress, or the disruption to my travel plans. Receiving your belongings eventually should be the bare minimum, not a reason to dismiss a customer's legitimate complaint. As an international visitor, I came to Greece expecting a memorable travel experience. While I understand that problems can happen, how an airline handles those problems speaks volumes about its service standards and respect for its passengers. Unfortunately, this experience has negatively affected not only my impression of SKY express but also, to some extent, my overall impression of Greece as a tourist destination. Tourism is about more than beautiful scenery; the way visitors are treated matters, too. I cannot recommend SKY express. I hope the airline takes baggage handling issues and customer complaints more seriously instead of considering a case resolved simply because a passenger eventually finds their own luggage.Overall
Lost my luggage
Nothing
- Thira-Athens
- Economy
Thomas R
Verified | Oct 5, 2026Athens-Paros
Economy
Claim escalated to airline
Unknown
We came for the group tours and only us list one of two luggage’s and we had to wear same clothes two days to play pickleball. It was so stressful experience!!- Athens-Paros
- Economy
- Claim escalated to airline
Delano S
Verified | Oct 3, 2026Athens-Chania
Economy
Unknown
Sky Express ticketing office told me that I was responsible for not being boarded. The gate changed 2/3 times and I was at the airport at 10:00 AM already.- Athens-Chania
- Economy
Ioanna L
Verified | Sep 28, 2026Athens-Larnaca
Economy
Unknown
I went to my primary gate A20 , the time i went there was boarding for istabul ,it was final call! I asked the lady if the gate for larnaca was the one shown on my boarding pass and she told me yes it s here, wait until the gate close and after it will be yours ,no hearing call were heard by anyone, all the announcements that they do at the airport were not heard there at the gate, after i realised the gate was changed i ran to gate 11 but it was closed they did nt let me in even though the plane was still at the ground. I had no time to waste, i was running to exit airport to get my checked in baggage back and then paid other ticket with the next earliest flight with other company.- Athens-Larnaca
- Economy
Athanasios K
Verified | Sep 27, 2026Larnaca-Athens
Economy
Unknown
Only hotel provided by the air company. The hotel was 20-25 minutes away from the airport. On the way to and from the hotel I was transferred by a colleague and the only additional expenses I had were only 15 euros I paid for breakfast as time I arrived at the hotel and the time I left the kitchen was closed. So I paid outside hotel 15 euros for breakfast, but I have no receipt.- Larnaca-Athens
- Economy
Vilelmini T
Verified | Sep 23, 2026Athens-Chios
Economy
Unknown
Our gate closed at 7:00 and we arrived at the gate at 6:58 due to security controls delay, they had also called our names (that they are waiting for us at the gate). When we arrived at the the gate at 6:58 there was no one there. 2 minutes later a skyexpress personell arrived and denied boarding saying that we were too late. We explained that we were here at 6:58 after they called out our names and that we are legally permitted to board until 7:00 and that she is obligated to let us board. She denied and after our furious talk it was already 7:03. she walked away rudely after we were begging for her to let us board but she was impolite and unwilling to help. We talked to the personnel at the skyexpress office and they told us to reach out for a compensation through this platform. We had also already checked in our luggage which we got 1:30 hours later and one of them was broken and cracked open resulting in to lost items damaged luggage and a 10€ fee to wrap the luggage at the airport. Skyexpress did not offer any compensation or rebooking to another flight. We had to rebook flight ourselves with Aegean resulting into 323€ payed PLUS the tickets we had already payed to skyexpress that went to waste because they didn’t let us board. We demand this money back which was unlawfully kept from skyexpress- Athens-Chios
- Economy
Iliassa B
Verified | Sep 22, 2026Amsterdam-Larnaca
Economy
Problems at airport
I spoke directly with SKY express staff at the airport regarding my flight and the situation. I was significantly delayed during my journey from Amsterdam to Larnaca via Athens. I arrived at my final destination at around 01:00 on 15 September 2026, considerably later than originally planned. Because of the delay, I had to contact my hotel in Larnaca to explain the situation and inform them that I would only be able to check in after midnight. This caused additional stress and inconvenience while I was travelling alone and dealing with the disruption. By the time I arrived, it was around 01:00 and the restaurants and other food options in the area were already closed. As a result, I was unable to have dinner that night and had to go to the hotel without having eaten. I also had to deal with the disruption at the airport and contact the airline myself for information. The delay significantly affected my trip, as I arrived during the night after a long and disrupted journey and lost valuable time from my planned trip. I would therefore like the circumstances of the disruption and my entitlement to compensation and/or reimbursement for any expenses caused by the disruption to be properly assessed.- Amsterdam-Larnaca
- Economy
Liai H
Verified | Sep 19, 2026Tel-aviv-Athens
Economy
Claim escalated to airline
Unknown
Our 2 carry-on trolleys were forcefully checked in at the boarding gate (we did not pay for checked baggage, excess weight, or declare a specific value). Upon landing, we waited for 2 hours at the baggage carousel with no notification from the airline. Only after we approached the baggage desk were we informed that our bags had not been loaded onto the plane at all. We immediately filed a PIR (Property Irregularity Report) in person at the airport. We were without our belongings for almost two full days. We finally received all our delayed luggage on August 22 at 5:00 PM at our next destination, Pelion. The airline provided absolutely no cash allowance for incidentals at the airport. We did not have baggage insurance because we traveled only with cabin bags and never expected them to be checked into the hold. Now, after weeks of correspondence, SKY express refuses to cover our actual out-of-pocket expenses for essential items. They are arbitrarily capping the reimbursement at just €30 per passenger for only one day (totaling €60). Their mishandling, lack of communication, and prolonged delay severely disrupted our travel plans and caused significant distress.- Tel-aviv-Athens
- Economy
- Claim escalated to airline
Olanrewaju O
Verified | Sep 8, 2026Athens-London
Economy
Ignoring and not responding to my countless emails
Olanrewaju Oloyede 95 Prospect Road Cheshunt, EN89QP Hertfordshire September 8, 2026 Dear Sky Express Customer Relations, I am writing to lodge a formal complaint and express my extreme frustration regarding the recent downgrade of the aircraft GQ700ATH - LGW 29/7 and offering me and my family an alternative flight with Sky Express GQ800/SN2095 ATH- BRUSTD10:45amandBRU- LHR 16:55 pm 29/9/2025. It is absolutely unacceptable that paying customers like me are left stranded simply because the airline chose to reduce capacity without considering the significant inconvenience it causes. I therefore request appropriate compensation for the unacceptable changes made to my booking on flight, order number 1076155946, Airline Ref-49W10x, originally scheduled for the 29th September 2025 from Athens airport to London Gatwick. Without sufficient notice or adequate explanation, my itinerary was changed as follows: • Downgrade of aircraft: I had originally booked a direct flight to London Gatwick airport; the aircraft change resulted in our names being removed from the booking. This experience has significantly impacted our journey, and although it has been stressful, it has also affected our schedules. • Loss of direct flight: Instead of the original nonstop flight, I was offered an alternative routing with at least one stopover, which will extend my travel time significantly. • Change of arrival airport: Most concerningly, I will arrive at a completely different airport-London Heathrow, instead of the booked destination, Gatwick Airport. This caused substantial inconvenience, due to the fact our car was parked at Gatwick airport long stay, so that it would be convenient to reach our final destination. My family and I were left with disrupted plans, wasted time and unnecessary stress. Down grading a plane and then cancelling a confirmed booking is not just poor planning- it shows a complete disregard for your customers. • Purchase of a New flight ticket: Additionally, due to late notice of the cancellation and urgency to meet our schedules, we had to purchase alternative flight tickets at a much higher price with Wizz airlines. These changes were made without my consent, and the downgrade of service and rerouting falls below acceptable standards, especially considering the fare I paid. Under EC261 /UK261 regulations I am requesting the following: • Compensation for the downgrade of class. • Reimbursement of additional costs incurred due to the change in arrival airport. • Compensation for the inconvenience and distress by the loss of the direct flight. I have attached my booking confirmation with Wizz airlines and receipts for out-of-pocket expenses. I trust you will treat this matter seriously and process the appropriate compensation promptly. Yours Sincerely, Olanrewaju Oloyede Booking reference: 1076-155-946 Email address: oloyedelarry@hotmail.com Below is the email I received from Sky Express. Dear Mr. Oloyede, We apologize for not getting back to you sooner. We would like to inform you that we will proceed with the compensation of 400.00€ per passenger. Moreover, we will proceed with depositing the amount of 824.72€ regarding the fare difference. Therefore, please advise us with the below details per passenger so as to process the compensation IBAN / Account No Bank Swift Code Account's Currency Beneficiary (must be the passenger) Home Address Please note deposit will be completed into 9 weeks from receiving above details. Kind Regards, Antoniou ChristianaOverall
- Denied boarding due to plane down grading
- Athens-London
- Economy
- Desired solution
Other
Chris K
Verified | Sep 2, 2026Athens-Paris
Economy
Claim escalated to airline
Unknown
1. What time did you arrive at your final destination? I did not reach my final destination, Paris, because I was unable to board my scheduled flight GQ 900 from Athens to Paris Charles de Gaulle, scheduled to depart at 10:40 on 2 September 2026. I had to remain in Athens and seek an alternative solution to reach Paris. 2. What did the airline tell you, and when? I was not given a prior call or announcement calling my name before I reached the boarding gate. I arrived at Athens International Airport (Eleftherios Venizelos) at approximately 10:15, having already completed my electronic check-in. I followed the information displayed on the airport screens and proceeded directly to the assigned gate B18A. I arrived at the gate at approximately 10:26, approximately 14 minutes before the scheduled departure time of 10:40. At that point, the gate was already closed and I was unable to board the flight. I did not hear my name being called beforehand or receive any prior individual notification instructing me to report to the gate urgently. I subsequently contacted SKY express to explain the situation and request an urgent solution allowing me to reach Paris the same day. 3. What care did the airline provide, if any? At the time of completing this claim, I had not received any care, accommodation, meals, refreshments, transportation, or alternative flight from SKY express. I contacted SKY express myself and requested assistance and an alternative solution to reach Paris. 4. How did the incident inconvenience you? The incident caused me significant inconvenience because I was unable to travel to Paris as planned despite having a confirmed booking and having completed electronic check-in. I arrived at the airport at approximately 10:15 and reached the assigned boarding gate B18A at approximately 10:26. When I arrived, the gate was already closed. As a result, I was unable to travel to my destination as scheduled and had to urgently seek a solution to reach Paris. I am a student based in Paris, where I have important academic obligations. The disruption therefore has a direct impact on my studies and my ability to return to my place of study. 5. Did you miss an event or lose money? I did not miss a specific public event, but I was prevented from reaching Paris as planned, where I have ongoing academic obligations. The incident also created a serious potential financial burden for me because I have very limited financial resources as a student and may need to purchase alternative transportation and incur additional expenses in order to reach Paris. I am retaining all relevant booking documents, correspondence with SKY express, boarding/check-in documentation, and receipts for any additional expenses resulting from this incident.- Athens-Paris
- Economy
- Claim escalated to airline
Mirela T
Verified | Aug 28, 2026Keffallinia-Athens
Economy
Claim escalated to airline
My initial booking with Skyserv was on Thursday August 27 at 21.05. Due to a very important issue, I have to change my flexible ticket, -being charged with 64 euros for this - with flight GQ261 , departing at 15.30 from EFL Kefalonia to Athens ( attachment 1, 2) I was sold a seat on the 15:30 flight, and I purchased it in good faith believing that I had a confirmed seat and would be travelling on that departure. As I was trying to check-in one day before, I was subsequently informed that the seat was not actually available. I called the Skyserv call center and they advised to do the check-in directly to the counter desk at the airport. Even if I was the very first person in the line, the employer of Skyserv informed me that there are overbooked tickets for this flight and I have to wait for a volunteer or by chance someone to cancel last minute.
- Keffallinia-Athens
- Economy
- Claim escalated to airline
Arlyn R
Verified | Aug 27, 2026Athens-Paris
Economy
Claim escalated to airline
My flight was delayed for a short period of time, which caused a minor inconvenience to my travel plans
- Athens-Paris
- Economy
- Claim escalated to airline
Mohsin A
Verified | Aug 22, 2026Athens-Thessaloniki
Economy
Claim escalated to airline
Dear SKY express Customer Care, I am writing to submit a formal complaint regarding my denied boarding for my SKY express domestic flight from Athens to Thessaloniki this morning. Passenger Name: Mohsin Ali Surname: ALI Booking Reference: LFZ92K Flight: Athens (ATH) – Thessaloniki (SKG) Scheduled Departure: 7:25 AM I arrived at the check-in counter at approximately 6:30 AM, which was around 55 minutes before the scheduled departure time. When I went to check in and obtain my boarding pass, I was told that because I had baggage, the baggage acceptance/handling process had already closed and I could not be accepted onto the flight. I was then instructed to take the next available flight, which was later in the evening. I would like to emphasize that I was physically present at the check-in counter at approximately 6:30 AM, well before the scheduled departure time. I was ready to check in and travel, but I was not allowed to proceed because of the baggage issue. I also contacted the SKY express Customer Care helpline immediately for assistance. I was advised to submit my complaint by email to Customer Care. I respectfully request that SKY express: 1. Review my booking and the circumstances of my denied boarding. 2. Confirm the exact baggage/check-in cut-off time applicable to my flight. 3. Explain why I was not allowed to check in when I was already at the counter at approximately 6:30 AM. 4. Consider an appropriate solution or compensation for the inconvenience and disruption caused. I would appreciate a prompt response and a clear explanation of what happened. Kind regards, Mohsin Ali Surname: ALI Booking Reference: LFZ92K
- Athens-Thessaloniki
- Economy
- Claim escalated to airline
Eleni K
Verified | Aug 19, 2026Paris-Athens
Economy
I JUST DROPED OFF MY LUGGAGE IN THE CHECK IN AND MY BAG NEVER ARRIVED, THE FLIGHT COMPANY DON'T KNOW WHERE IT IS, NO COMUNICATIONS NO NOTHING, IT WAS A DIRECTLY FLIGHT, THE LUGGAGE IS BLACK AND REGULAR WITH 21KG
- Paris-Athens
- Economy
Juvelyn A
Verified | Aug 10, 2026Chania-Kos
Economy
We have a flight going to Athens on Aug 4, 2026 (7:10pm - 8:10pm). It was delayed by one hour, so we missed our flight going to Kos Island. Because our flight going to Kos was on Aug. 4, 2026 (9:10pm). We couldn't made it on time because when we arrive at Athens airport it was already 9:15pm. The flight was already boarded.
- Chania-Kos
- Economy
Patricia E
Verified | Aug 9, 2026Chania-Athens
Economy
Our flight was delayed. It's from chania going to athens on Aug 4, 2026. We are supposed to go on boarding around 6:40pm but the flight was delayed by an hour. We arrived at Athens around 9:15pm and the flight going to Kos was already boarded . We have a connecting flight going to Kos (Aug 4 by 9pm), we didn't make it on time because of our delayed flight from chania to athens.The airline only told us to book another flight but it's too expensive. We don't have a choice but to book a ferry going to KOS Island the next day. Because if we book another flight it's too expensive that time. We didn't have a choice but to book a ferry. We lose a lot of money because of the delayed flight.
- Chania-Athens
- Economy
Irina S
Verified | Jul 28, 2026Paris-Larnaca
Economy
Because of a short delay of the connecting flight, we were rejected from the second flight with just a five minute delay. We had to wait for the second flight which was delayed as well for almost two hours.
- Paris-Larnaca
- Economy
Ettel S
Verified | Jul 28, 2026Athens-Tel-aviv
Economy
Successful claim
i payed originally 576/19 in order to purchase ticket and was denied entry to flight then purchased another ticket on line as you can see on receipts and credit bills plus incured expenses becayse of almost 30 hour delay as you can see on statement plus much agrevation and missed 2 weddings of close family and freinds as a result
- Athens-Tel-aviv
- Economy
- Successful claim
Anonymous member
Verified | Jul 21, 2026Chisinau-Heraklion
Economy
Luggage severely damaged during flight
Prior to boarding the flight, I checked in my personal baggage in a proper, intact, and undamaged condition. As proof of this, I was issued a baggage tag. Upon arrival at the destination airport, while retrieving my baggage from the conveyor belt, I discovered significant damage to my suitcase. Specifically, the retractable handle was broken, the fabric was torn, and the zipper was ripped open. Due to these defects, further use of the suitcase for its intended purpose is impossible. The fact of baggage damage was officially recorded at the airport immediately upon arrival. The baggage claim service staff issued a Property Irregularity Report.
- Chisinau-Heraklion
- Economy
- Loss: €1000
- Desired solution
Loukia A
Verified | Jul 12, 2026Paros-Thessaloniki
Economy
First of all we arrived almost on time to the gate with other people waiting to get home. We reached the gate and it was closed no one was there to help us. I had a really bad fever and I was feeling sick the whole time. Few of my friends went to find the airlines office and I had to get out of the airport and check in again just to guarantee another place to the next flight that was at 12:00 am and it was actually delayed too! Meanwhile I had to wait with a fever for 4 hours until I could finally flight home.
- Paros-Thessaloniki
- Economy
Morgan C
Verified | Jul 4, 2026Zakynthos-Malaga
Economy
Claim escalated to airline
No reason given
Flight was delayed by nearly 2 hours causing me to miss my connection in Athens and now I’m stranded in Athens airport- Zakynthos-Malaga
- Economy
- Claim escalated to airline
Athanasios C
Verified | Jul 3, 2026Milano-Athens
Economy
The lost luggage contains essential medication for a person with a disability. These medications are medically necessary and urgently needed.
- Milano-Athens
- Economy
Antroula E
Verified | Jun 10, 2026Paris-Larnaca
Economy
Bad experience from the specific airline
Dear Sky Express Customer Relations, Good evening. I am writing to formally submit a claim under EU Regulation 261/2004 regarding the disruption of my journey under booking reference 577SNA. My itinerary was Paris Charles de Gaulle (CDG) – Athens (ATH) – Larnaca (LCA), scheduled for 9 June 2026. Due to a reported technical issue affecting the flight from Paris to Athens, the flight did not operate as scheduled, resulting in the loss of my connecting flight to Larnaca. As a direct consequence of this disruption, I was rebooked on alternative flights operating on 10 June 2026, resulting in a substantial delay to my arrival at my final destination. Although Sky Express arranged hotel accommodation in Paris, the overall experience caused significant inconvenience, stress and disruption to both myself and my child. Following the flight disruption, we remained at the airport for several hours awaiting information regarding our onward travel and baggage. We waited for more than four hours for our luggage and were eventually informed that the baggage could not initially be located. During this period, we were left without access to our personal belongings and received limited information regarding the status of our luggage, causing considerable uncertainty and distress. Our baggage was eventually located and delivered to us at approximately 19:23. By the time we collected our luggage, boarded the shuttle service and arrived at the hotel, it was approximately 20:00. After an already exhausting day involving a missed connection, prolonged waiting periods and uncertainty regarding our baggage, this additional delay significantly increased our fatigue and frustration. The impact of the disruption was particularly difficult as I was travelling with my child. The prolonged uncertainty, extensive waiting times, baggage issues, overnight disruption and lack of clear communication resulted in an exceptionally stressful and exhausting experience for my family. The overall handling of the situation left us with a very negative impression of the travel experience. In addition, due to the disruption and overnight delay, I lost two working days, namely 9 and 10 June 2026, causing further personal and professional inconvenience. I also wish to submit a claim for the meal expenses incurred during the overnight stay. Although accommodation was provided, the meal arrangements offered did not reasonably meet our expectations or needs under the circumstances, and I therefore purchased food for myself and my child. Copies of the relevant receipts are attached for your review and reimbursement consideration. In light of the above, I respectfully request: Confirmation of the precise operational reason for the disruption of the original flight. Assessment of my entitlement to compensation under EU Regulation 261/2004. Payment of any compensation due as a result of the significant delay to my final destination. Reimbursement of the meal expenses incurred during the disruption, as evidenced by the attached receipts. Consideration of an additional goodwill compensation payment in recognition of the two working days lost (9 and 10 June 2026) and the substantial inconvenience suffered by my family as a direct result of the disruption. Should Sky Express consider this case to fall within the scope of extraordinary circumstances, I kindly request a detailed written explanation together with any supporting evidence relied upon in reaching that conclusion. Following arrival at the airport, our checked baggage was not delivered within a reasonable timeframe. We remained at the airport without our luggage and were required to wait for an extended period while seeking updates from the baggage services. We were not informed that we could leave the airport at an earlier stage, and as a result we remained at the airport awaiting our baggage and updates regarding its location. During this time, we were without access to our personal belongings and essential items. After more than three hours of waiting, we were still without clear information regarding the status of our baggage. The situation created significant uncertainty and disruption, particularly as we were travelling with a child. The baggage was eventually located and delivered at approximately 19:23, after which we were able to proceed to the hotel. Please let me know if any additional documentation is required. I am able to provide booking confirmations, boarding passes, receipts and any other supporting evidence relevant to this claim. I look forward to your response and trust that this matter will be handled promptly and in accordance with the obligations set out under EU Regulation 261/2004. Yours faithfully, Antroula Englezou Booking Reference: 577SNA englezou.a@unic.ac.cy +35797743049Overall
- Late receipt of baggages
- Hotel and new air tickets from the airline
- Paris-Larnaca
- Economy
- Loss: €33
- Desired solution
Antroula E
Verified | Jun 9, 2026Paris-Larnaca
Economy
Successful claim
No reason given
Dear Sky Express Customer Relations, Good evening. I am writing to formally submit a claim under EU Regulation 261/2004 regarding the disruption of my journey under booking reference 577SNA. My itinerary was Paris Charles de Gaulle (CDG) – Athens (ATH) – Larnaca (LCA), scheduled for 9 June 2026. Due to a reported technical issue affecting the flight from Paris to Athens, the flight did not operate as scheduled, resulting in the loss of my connecting flight to Larnaca. As a direct consequence of this disruption, I was rebooked on alternative flights operating on 10 June 2026, resulting in a substantial delay to my arrival at my final destination. Although Sky Express arranged hotel accommodation in Paris, the overall experience caused significant inconvenience, stress and disruption to both myself and my child. Following the flight disruption, we remained at the airport for several hours awaiting information regarding our onward travel and baggage. We waited for more than four hours for our luggage and were eventually informed that the baggage could not initially be located. During this period, we were left without access to our personal belongings and received limited information regarding the status of our luggage, causing considerable uncertainty and distress. Our baggage was eventually located and delivered to us at approximately 19:23. By the time we collected our luggage, boarded the shuttle service and arrived at the hotel, it was approximately 20:00. After an already exhausting day involving a missed connection, prolonged waiting periods and uncertainty regarding our baggage, this additional delay significantly increased our fatigue and frustration. The impact of the disruption was particularly difficult as I was travelling with my child. The prolonged uncertainty, extensive waiting times, baggage issues, overnight disruption and lack of clear communication resulted in an exceptionally stressful and exhausting experience for my family. The overall handling of the situation left us with a very negative impression of the travel experience. In addition, due to the disruption and overnight delay, I lost two working days, namely 9 and 10 June 2026, causing further personal and professional inconvenience. I also wish to submit a claim for the meal expenses incurred during the overnight stay. Although accommodation was provided, the meal arrangements offered did not reasonably meet our expectations or needs under the circumstances, and I therefore purchased food for myself and my child. Copies of the relevant receipts are attached for your review and reimbursement consideration. In light of the above, I respectfully request: Confirmation of the precise operational reason for the disruption of the original flight. Assessment of my entitlement to compensation under EU Regulation 261/2004. Payment of any compensation due as a result of the significant delay to my final destination. Reimbursement of the meal expenses incurred during the disruption, as evidenced by the attached receipts. Consideration of an additional goodwill compensation payment in recognition of the two working days lost (9 and 10 June 2026) and the substantial inconvenience suffered by my family as a direct result of the disruption. Should Sky Express consider this case to fall within the scope of extraordinary circumstances, I kindly request a detailed written explanation together with any supporting evidence relied upon in reaching that conclusion. Please let me know if any additional documentation is required. I am able to provide booking confirmations, boarding passes, receipts and any other supporting evidence relevant to this claim. I look forward to your response and trust that this matter will be handled promptly and in accordance with the obligations set out under EU Regulation 261/2004. Yours faithfully, Antroula Englezou Booking Reference: 577SNA englezou.a@unic.ac.cy +35797743049- Paris-Larnaca
- Economy
- Successful claim
Donna B
Verified | May 31, 2026London-Athens
Economy
Forced to rebook at significant cost
I booked my flights through Opodo 16/10/2025 in the names of Donna Nash and Steven Gibson My passport expired in April 2026 and I renewed this under my maiden name of Bradshaw since I am now divorced After receiving my new passport, I contacted the agent (Opodo) and Sky Express on 15/04 to notify the change of name and request amendment to booking. Opodo referred me to Sky Express and Sky Express referred me to the agent. After extensive exchanges of phone calls and emails the only resolution was to rebook under my new name at a cost of £821 to take the same seat on a flight I had already booked. I was not in a position to cancel since my flight was arranged to connect with a cruise departing from Athens. This practice is not acceptable and I am seeking recovery of the cost of rebooking since there was no refund of my original ticket. The charge for the same flight increased significantly since my original reservation despite the fact I was the same passenger and informed you in ample time. I provided proof of the circumstances and that I am the same person. This is discriminatory practice against a divorced individual.Overall
- Refusal to amend name on booking
- on time
- London-Athens
- Economy
- Loss: €800
- Desired solution
Refund
Naresh K
Verified | May 14, 2026Delhi-Hyderabad
Economy
Dear Sir/ mam, I was booked my ticket from new delhi DEL to Chania CHQ with all ticket connecting, Passenger details: Naresh Kumar the details of flight is in the given below. 1. From Delhi to Hyderabad Which one delayed (PNR- T7QCXC) 2. Hyderabad to Mumbai (PNR- B7VQNM) 3. Mumbai to Athens ( PNR- B7VQNM) 4. Athens to Chania (PNR- TF8P6M) Due to my first flight delayed I miss my all flight before I was arrived from Delhi to Hyderabad, Hyderabad flight gone and I don't have time to go mumbai with others flight to catch up my mumbai airport flight Please try to refund my money as soon as possible
- Delhi-Hyderabad
- Economy
Barbara O
Verified | May 9, 2026Thira-Athens
Economy
Terrible and useless customer service
My daughter’s luggage got completely damaged during our flight from Santorini to Athens. It is now unusable. It was a new luggage we had purchases six months prior for an amount of $150. I filled a complaint and got approved for a refund of 130 euros but I still have not received the money and it was back in August. The customer service is horrible. They keep saying they paid us but we never got the money.Overall
- baggage damaged during flight
- Thira-Athens
- Economy
- Loss: €130
- Desired solution
Γιωργοσ Γ
Verified | Mar 30, 2026Thessaloniki-Heraklion
Economy
Successful claim
Περίμενα τελευταίος στο boarding και απλά με ενημέρωσαν ότι οι θέσεις έχουν κλείσει όλες και πρέπει να προχωρήσουμε σε αποζημίωση και επαναπρογραμματισμό της πτήσης με την πτήση η οποία εξυπηρετεί εμένα καλύτερα
- Thessaloniki-Heraklion
- Economy
- Successful claim
Helena Aletta F
Verified | Mar 27, 2026Chania-Athens
Economy
Flight from Athens with Qatar to Doha was cancelled on 28/2/26 due to the Iran and US war. I had to buy a ticket back to Crete for E185 with Sky ExPress
- Chania-Athens
- Economy
Anonymous member
Verified | Mar 1, 2026London-Thira
Economy
Broken checked bagage very bad
I travelled to Thira(Greece) from London Uk with my wife on march 1, 2026. When i received my checked bagage at thira the handle was broken.Overall
- Broken bag
- Timing was good
- London-Thira
- Economy
- Loss: €100
- Desired solution
Other - I travelled to Thira(Greece) from London Uk with my wife on march 1, 2026. When i received my checked bagage at thira the handle was broken. Please compansate me for this damage so I can get a new bag. As I am traving whole Europe and then going back to Canada my home country. Its going to be a lot of inconvenience if I have to travel with broken bag. I have inculded the photos and boarding pass fof your reference please let ms know if you need additional information
Eleftheria N
Verified | Feb 17, 2026Athens-Rome
Economy
Unfortunately I had a surgery last week and my doctor said I can’t fly and I wanted to cancel the tickets.its about a health problem
- Athens-Rome
- Economy
Dawid G
Verified | Feb 6, 2026Katowice-Hurghada
Economy
Reklamacja uszkodzonego bagażu rejestrowanego po locie czarterowym
After arrival, I received my checked baggage in a damaged condition. The damage was discovered immediately upon baggage collection at the destination airport. A Property Irregularity Report (PIR) was issued at the airport on the day of arrival. The damage concerns the structural elements of the suitcase (frame), which affects its usability for air travel. Flight details: – Flight number: QU9121 – Date: 03 February 2026 – Route: Katowice (KTW) – Hurghada (HRG) The suitcase was purchased several years ago and the original proof of purchase is no longer available. Due to the nature of the damage, repair may be technically impossible or economically unreasonable. I kindly request compensation for the damage, either based on a repair cost estimate or on the current market value of a comparable suitcase, in accordance with applicable passenger and baggage liability regulations. Attached documents: – Property Irregularity Report (PIR) – Photos of the damage – Boarding pass / flight confirmation – Baggage tag- Katowice-Hurghada
- Economy
- Loss: €180
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Feb 5, 2026Thessaloniki-Athens
Economy
Both companies are blaming each other to avoid issuing refunds!
Hi; Due to my plan of changes I have to cancel my flight ticket. I booked a Sky Express ticket through OMIO but I paid an additional fare for "SKY joy +" package which gives an option to cancel your ticket with a charge of 45€ and have a refund. When I want to cancel my ticket, I contacted Omio they said this ticket is non-cancellable through Omio and I need to cancel directly with Sky Express. (According to their information, cancellations for Sky Express flights should be handled directly through their website and Omio receipt is only for 15,80 Euros, 90,20 Euros was taken by Sky Express). Then I wrote to SKY express Call Center (callcenter@skyexpress.com) from their internet page, representer wrote that Sky Express cannot cancel the reservation, because it is booked through a travel agency and contact the travel agency. I informed her about Omio's answer and representer wrote me i a very impolite way: "Hello again, There is a department of SKY express that assist travel agents( commercial department) , if your agency does not know how to assist you they should contact them." Excuse me? I will NEVER take this flight, I chose a package to give me and option to cancel my ticket with a fee and I PAID MORE for this package and all these two companies do nothing but accusing each other.
- Thessaloniki-Athens
- Economy
- Loss: €106
- Desired solution
Refund
Aikaterini G
Verified | Jan 19, 2026Thessaloniki-London
Economy
No reason given
I was supposed to fly from Thessaloniki to London Gatwick airport via Athens Venizelos airport on 04/01/2026. Unfortunately, my flight from Athens to London Gatwick with sky express, was super delayed for 4.5 hours and we were stacked into the airplane for all these hours. There was a failure on greek telecommunications and we were told that.- Thessaloniki-London
- Economy
Dimitra G
Verified | Jan 6, 2026Athens-Amsterdam
Economy
No reason given
-What care did the airline provide, if any? None -Also the system did not allow me to complete my check-in online and I had to go there to do this- Athens-Amsterdam
- Economy
Anonymous member
Verified | Jan 2, 2026Athens-Amsterdam
Economy
FLIGHT DELAY (JAUARY 2ND 2025)
There was a 3+ hour delay, they put us inside the airplane just to sit there and do nothing. They didn’t give us any food, just water. I had reservations today at the destination and all must be cancelled because we are not there yet. In fact the plane hasn’t even started yet!!! It is the first and LAST time that I am flying with sky express.Overall
- They put us in the airplane to just sit there for 2 fucking hours
- Athens-Amsterdam
- Economy
- Loss: €500
- Desired solution
Abdelkhalek Z
Verified | Jan 1, 2026Milano-Athens
Economy
Refund extra luggage paid wrongly
Hi, yesterday, 31/12/2025 i had this flight(GQ831), ticket nr. 0TQWFG from malpensa to athens airport at 16:25, i had 2 tickets bought from farera including 15kg luggages, during check in the worker said that they didnt include tho and forced us to pay 55€. After checking with farera they confirmed with screenshot that it indeed included the luggages. So i ask you the refund of 55€ since we already paid 378€ for the tickets. I attached receipt of payment of 55€, chat with customer services of farera.com and screenshot sent from them.
- Milano-Athens
- Economy
- Loss: €55
- Desired solution
Sofia S
Verified | Dec 18, 2025Athens-Keffallinia
Economy
I have contacted the airline on multiple occasions. I have even more communication from another email account referring to October, November and December and still I have not received a response. They said they would process the refund but still have not received any reimbursement
- Athens-Keffallinia
- Economy
Anonymous member
Verified | Dec 11, 2025Corfu-Athens
Economy
i feel like i have been cheated at all
i chose the morning flight and pad for that and finally the ticket came up with a different time and i had to change the time of my surgeryOverall
- i choose different time for my flight than the one that finally came up after i paid
- Corfu-Athens
- Economy
- Desired solution
Anonymous member
Verified | Nov 18, 2025Larnaca-Thessaloniki
Economy
my luggage was damaged when i received it
my luggage was damaged when i received it from the cabbin a man from the staff also photographed my luggage for the benefit of the doubtOverall
- damaged luggage
- smooth fligh
- Larnaca-Thessaloniki
- Economy
- Desired solution
Nikoletta V
Verified | Oct 22, 2025Athens-Larnaca
Economy
Case: ATHGQ28657 [ thread::asB0CoqtG-ahdZljKZSAgCE:: ]
They did not allow me to take my musical instrument as hand luggage on the plane as was initially requested and agreed. On the plane, they forced me to hand over the instrument as fragile baggage. The result is that they returned the instrument and its case to me damaged. Furthermore, from April until now, at the end of October, I have received no information regarding the cost of repairing the damage, which I was forced to pay.Overall
- indefference
- nothing
- Athens-Larnaca
- Economy
- Loss: €600
- Desired solution
Tamas K
Verified | Oct 21, 2025Economy
Lost luggage - no follow up, - no support, - no customer service
I am submitting this formal complaint against Sky Express S.A. for failure to comply with its own terms and conditions, as well as international passenger rights under the Montreal Convention and EU Regulation (EC) No. 261/2004, regarding the mishandling and loss of my checked baggage. Flight Details Passenger Name: Tamas Kupai Flight Numbers: GQ423 → GQ234 Route: Zakynthos → Mykonos Travel Date: 21 September 2025 Baggage Tag Number: GQ018736 Property Irregularity Report (PIR) Number: JMKGQ11337 Timeline of Events On 21 September 2025, my checked baggage did not arrive at Mykonos airport. I immediately filed a Property Irregularity Report (PIR) (No. JMKGQ11337). I repeatedly contacted Sky Express Customer Care via email and phone. The only replies received were automated acknowledgments and generic messages stating that “the case is under investigation.” Despite more than 21 days having elapsed — the period after which baggage is deemed lost under Sky Express policy and the Montreal Convention (Article 17) — I have not been provided with the mandatory Property Loss Claim Form, nor given any update on reimbursement or compensation. Financial Impact Due to the loss and delay, I was forced to purchase essential items totaling €436, for which I retain all receipts. I have repeatedly requested reimbursement instructions, but Sky Express has failed to respond or follow its own procedures. Breach of Obligations Sky Express has failed to: Provide the Property Loss Claim Form after 21 days, as required by its own published terms. Process reimbursement for necessary purchases made due to delayed baggage. Communicate transparently or provide a case reference or point of contact. Respect passenger rights under the Montreal Convention and EU Regulation (EC) No. 261/2004. I respectfully request that Resolver investigate this case and ensure Sky Express: Immediately provides the Property Loss Claim Form to finalize my claim. Compensates me for the full value of the lost baggage (€1330). Reimburses the €436 in documented expenses. Provides additional compensation for the poor service, lack of communication, and procedural negligence.Overall
- Lost Baggage
- none
- Economy
- Loss: €436
- Desired solution
Expenses reimbursement
????? Τ
Verified | Sep 30, 2025Athens-Alexandroupolis
Economy
Strike
Κάλεσα τηλεφωνικώς πολλές φορές αλλά δεν το σήκωσε κάνεις προσπάθησα και μέσω What's up αλλά τίποτα- Athens-Alexandroupolis
- Economy
Daniel C
Verified | Sep 6, 2025Heraklion-Cluj-napoca
Economy
SkyExpress Denied Onboarding
When arriving at the check-in counter, Sky Express told us we are not on the flight passengers list and we cannot be onboarded and asked us to alert Kiwi about the situation because the airline company never received information about our details. Kiwi ping-ponged us back to the airline company stating the details were already confirmed, thus the booking confirmation we received per email with the following information: Flight: GQ4816 - SkyExpress PNR: CPZP85 Date: 5 September 2025 Kiwi Booking Confirmed Number: 661788391 Spent the night at the airport trying to personally find alternative flights since the customer service did not even bother offering.Overall
- Denied Onboarding
- Heraklion-Cluj-napoca
- Economy
- Loss: €1200
- Desired solution
Refund
Dionysios C
Verified | Sep 3, 2025Sofia-Athens
Economy
No reason given
Initially the flight was scheduled to be executed with ATR 72-600 SX-FIT. Last minute, it was changed to ATR 72-600 SX-TEM. No explanation was given to anybody why the flight was delayed. No refreshments nor any vouchers were given. I was obliged to buy food at Sofia airport at the price that f 11,74€ and order a taxi from Athens airport to my home, which costed me 50,11€, as no public transportation was available at 01:30 am, when I exited the airport. No reply was given to me although I have claimed compensation.- Sofia-Athens
- Economy
Elizaveta R
Verified | Sep 2, 2025Milano-Athens
Economy
No reason given
The plane landed around 22:45 local time in Athens and I had only about 15 minutes to run from this flight to take another connecting flight to Tbilisi (GQ 784) at 23:00. The airline staff on the airplane from Milan to Athens or outside it did not help me in any way to arrive to take a transit flight faster, did not provide any care or assistance. I had to run through the whole airport, security, passport controls and security controls. I had to do all this together with my wedding dress in my hands and a heavy back pack on my back. It was very stressful and exhausting because this was the period right before my wedding - I was travelling to Tbilisi to celebrate my wedding. Despite the fact that the flight was delayed, my luggage was also lost in Athens and did not arrive in Tbilisi on time.- Milano-Athens
- Economy
Dimitris T
Verified | Aug 21, 2025Leros-Athens
Economy
No reason given
Κατά τα λεγόμενα του προσωπικού του αεροδρομίου, το αεροπλάνο της πτήσης Λέρος - Ρόδος δεν προσγειώθηκε, παρά το ότι πτήση της ολυμπιακής προσγειώθηκε την ίδια ώρα κανονικά. Μείναμε 5 άτομα στη Λέρο.- Leros-Athens
- Economy
Niki T
Verified | Aug 18, 2025Paros-Larnaca
Economy
No reason given
The flight from Paros to Athens was delayed, therefore we missed the next flight from Athens to Larnaca- Paros-Larnaca
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
What was your recent flight experience like with Sky Express? This Greek airline is growing fast, and passengers seem to be pleased with their service, but what do you do if you've had a negative experience?
In this guide, you’ll find the different methods for contacting the airline along with some helpful tips on how to get the outcome you hoped for after filing a complaint.
Had a Delayed or Canceled Flight to or from the EU?Check Your Flight
Sky Express Customer Service
Unlike larger airlines, Sky Express has a fairly limited number of contacts for customer services. They don’t offer a chatbot on their site or an easy-to-find email address for customers, but they can be reached in other ways.
Contact Sky Express By Phone
For an immediate response for urgent matters like rebooking after a missed connection or cancelled flight, one of the most reliable contact methods is by phone. You might have longer wait times if you’re calling during peak times, but once you get an agent on the line, you can resolve your problem pretty fast.
8:00am - 9:00pm (GMT+3)
+30 801 112 8288
+30 215 215 6510
Contacting Sky Express on Their Mobile App
If waiting on hold isn’t an option, you can also sort out many flight issues on the Sky Express app. This is especially useful when you’re in the midst of travel when speaking to a representative is difficult.
Sky Express Email Address
The airline only provides an email address for travel agents and agencies, but they do provide a form on their website that functions like a customer service email. You can even add attachments and other information.
Email Support for Travel Agents | Email for Charter Flights and Groups |
| commercial@skyexpress.com | groups@skyexpress.com |
| benelux@skyexpress.com - for Belgium, Netherlands, Luxembourg | france.groups@skyexpress.com - For requests in France |
Online Complaint Form on the Sky Express Website
For any kind of complaint, especially requests for refunds or compensation, the best means of contacting Sky Express is through their web form. You can add all the information you need about your specific experience and even upload documents to support your case.
Contacting Sky Express on Social Media
Getting in touch with airline agents on social media used to be a secret, but now it is now common knowledge. But in case you’re unfamiliar with this method, it’s good to know that when you send a direct message to the airline on their Twitter/X or Facebook pages, you can usually get a response in record time.
Sky Express is active on Facebook, Linkedin, Instagram, and YouTube, but we recommend reaching out on Facebook and Instagram for the best results.
What are Sky Express Passenger Complaining About?
Based on reviews on Skytrax and Tripadvisor, Sky Express passengers are largely dissatisfied with:
- Poor customer service at airports
- Rude or unprofessional staff
- Unclear baggage policies and fees
- Lost and delayed luggage
- Economy class seating comfort
But the most frequent complaint with any airline is about flight disruptions. Delays, cancellations, and other flight issues are so widespread that the European Union enacted Regulation EU261 to protect affected passengers. Thanks to these rules, you could get as much as €600 if your flight was 3 or more hours late to arrive.
Sky Express is also required to pay you if your baggage was lost or damaged up to €1,599, as mandated in the rules of the Montreal Convention.
Sky Express Complaints: Tips for Success
- Don’t wait. If you have an issue with the airline, it’s best to submit your complaint as soon as you can. The details will still be fresh in your mind so you can more easily provide all the important information.
- Get all your travel documents in order including booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
- How to contact you. Let the airline know the most reliable way to get a hold of you and give them that contact info.
- Tell them what you want. It’s best to be polite but direct. Tell them that you are aware of your passenger rights and what you expect. If you’ve had flight interruptions, don’t hesitate to follow the passenger rights regulations we mentioned earlier.
When Sky Express Doesn’t Respond
Sometimes, the airline won’t respond to your complaint. If you’ve provided all the correct contact info and enough details about your unpleasant experience or flight disruption, and they still won’t respond, we can help!
Find out if you are owed compensation for a disrupted flightCheck Your Flight
How AirAdvisor Can Help
When it comes to flight disruptions, AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations.
You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator.
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Sky Express customer support contact details
Website:
www.skyexpress.gr
Phone
+30 801 112 8288
+30 215 215 6510
Mailing Address
Heraklion International Airport, Nikos Kazantzakis, Heraklion, 716 01 Crete, Greece
Had Issues with Sky Express Flight?
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