How to Contact Sky Express: Phone, Email, Tips for Complaints

Written By Joanna Teljeur

Last Updated: September 23, 2024

What was your recent flight experience like with Sky Express? This Greek airline is growing fast, and passengers seem to be pleased with their service, but what do you do if you've had a negative experience? 

In this guide, you’ll find the different methods for contacting the airline along with some helpful tips on how to get the outcome you hoped for after filing a complaint.

Had a Delayed or Canceled Flight to or from the EU?Check Your Flight

Sky Express Customer Service

Unlike larger airlines, Sky Express has a fairly limited number of contacts for customer services. They don’t offer a chatbot on their site or an easy-to-find email address for customers, but they can be reached in other ways.

Contact Sky Express By Phone

For an immediate response for urgent matters like rebooking after a missed connection or cancelled flight, one of the most reliable contact methods is by phone. You might have longer wait times if you’re calling during peak times, but once you get an agent on the line, you can resolve your problem pretty fast.

Contacting Sky Express on Their Mobile App

If waiting on hold isn’t an option, you can also sort out many flight issues on the Sky Express app. This is especially useful when you’re in the midst of travel when speaking to a representative is difficult.

Sky Express Email Address

The airline only provides an email address for travel agents and agencies, but they do provide a form on their website that functions like a customer service email. You can even add attachments and other information.

Online Complaint Form on the Sky Express Website

For any kind of complaint, especially requests for refunds or compensation, the best means of contacting Sky Express is through their web form. You can add all the information you need about your specific experience and even upload documents to support your case.

Contacting Sky Express on Social Media

Getting in touch with airline agents on social media used to be a secret, but now it is now common knowledge. But in case you’re unfamiliar with this method, it’s good to know that when you send a direct message to the airline on their Twitter/X or Facebook pages, you can usually get a response in record time. 

Sky Express is active on Facebook, Linkedin, Instagram, and YouTube, but we recommend reaching out on Facebook and Instagram for the best results. 

What are Sky Express Passenger Complaining About?

Based on reviews on Skytrax and Tripadvisor, Sky Express passengers are largely dissatisfied with:

• Poor customer service at airports
• Rude or unprofessional staff
• Unclear baggage policies and fees
• Lost and delayed luggage
• Economy class seating comfort

But the most frequent complaint with any airline is about flight disruptions. Delays, cancellations, and other flight issues are so widespread that the European Union enacted Regulation EU261 to protect affected passengers. Thanks to these rules, you could get as much as €600 if your flight was 3 or more hours late to arrive. 

Sky Express is also required to pay you if your baggage was lost or damaged up to €1,599, as mandated in the rules of the Montreal Convention.

Sky Express Complaints: Tips for Success

1. Don’t wait. If you have an issue with the airline, it’s best to submit your complaint as soon as you can. The details will still be fresh in your mind so you can more easily provide all the important information. 
2. Get all your travel documents in order including booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
3. How to contact you. Let the airline know the most reliable way to get a hold of you and give them that contact info.
4. Tell them what you want. It’s best to be polite but direct. Tell them that you are aware of your passenger rights and what you expect. If you’ve had flight interruptions, don’t hesitate to follow the passenger rights regulations we mentioned earlier.

When Sky Express Doesn’t Respond

Sometimes, the airline won’t respond to your complaint. If you’ve provided all the correct contact info and enough details about your unpleasant experience or flight disruption, and they still won’t respond, we can help!

Find out if you are owed compensation for a disrupted flightCheck Your Flight

How AirAdvisor Can Help

When it comes to flight disruptions, AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations. 

• Flight delays
• Cancellations
• Missed connections
• Denied boarding
• Lost or damaged baggage

You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator.