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How to Contact FLYONE for Complaints & Compensation Requests
Get paid by Fly One β without calls, complex complaints forms, or runaround:
Delayed, cancelled or baggage mishandled? Claim up to Β£520 (β¬600) for flight disruptions β or up to Β£1,600 (β¬1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.
Delayed, cancelled or lost your baggage? Claim up to Β£520 (β¬600) in compensation. We handle the paperwork, calls, and the legal process β you just wait for the money.
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ΠΠ΅ΡΠΎΠ½ΠΈΠΊΠ° Π¨
Verified | Aug 11, 2026
Π‘ΡΠ°Π»Π°ΡΡ ΡΠΈΡΡΠ°ΡΡΡ Π· Π·ΠΌΡΠ½ΠΎΡ ΡΠΌΚΌΡΠΌ Π½Π΅ ΠΌΠΎΠΆΡ ΠΎΠΏΠ»Π°ΡΠΈΡΠΈ Π² ΠΎΠ½Π»Π°ΠΉΠ½ Π·Π°ΡΡΠΎΡΡΠ½ΠΊΡ fly one
AirAdvisor Expert: ΠΡΡΠ°ΡΠΌΠΎ, ΠΠΈ ΡΠ΅ΠΊΠΎΠΌΠ΅Π½Π΄ΡΡΠΌΠΎ Π·Π²Π΅ΡΠ½ΡΡΠΈΡΡ Π±Π΅Π·ΠΏΠΎΡΠ΅ΡΠ΅Π΄Π½ΡΠΎ Π΄ΠΎ Π°Π²ΡΠ°ΠΊΠΎΠΌΠΏΠ°Π½ΡΡ ΡΠΎΠ΄ΠΎ Π·ΠΌΡΠ½ΠΈ ΡΠΌΠ΅Π½Ρ ΡΠ° ΠΏΡΠΎΠ±Π»Π΅ΠΌΠΈ Π· ΠΎΠΏΠ»Π°ΡΠΎΡ Π² ΠΎΠ½Π»Π°ΠΉΠ½-Π·Π°ΡΠ²ΡΡ FlyOne. ΠΠ²ΡΠ°ΠΊΠΎΠΌΠΏΠ°Π½ΡΡ Π·ΠΌΠΎΠΆΠ΅ ΠΏΠ΅ΡΠ΅Π²ΡΡΠΈΡΠΈ Π²Π°ΡΠ΅ Π±ΡΠΎΠ½ΡΠ²Π°Π½Π½Ρ ΡΠ° ΠΏΠΎΡΠ°Π΄ΠΈΡΠΈ Π²Π°ΠΌ, ΡΠΊ Π²ΠΈΠΏΡΠ°Π²ΠΈΡΠΈ ΡΠΌ'Ρ ΠΏΠ°ΡΠ°ΠΆΠΈΡΠ° ΡΠ° Π·Π°Π²Π΅ΡΡΠΈΡΠΈ ΠΎΠΏΠ»Π°ΡΡ.
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Sameer A
Verified | Feb 10, 2026
Hello FlyOne team, My niece is planning to fly from Chisinau to India by FlyOne.Does she need transit visa in Istanbul?
AirAdvisor Expert: Hi there, We are not the airline. We are a third party that helps to obtain compensation for disrupted flights. You can read more about us here: https://airadvisor.com/en/about-us We recommend contacting the airline directly. Please visit their official website for accurate information. Kind regards, AirAdvisor Team
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88 comments
Viktoriia I
Verified | Oct 23, 2026
Lisbon-Chisinau
Economy
Unknown
On October 17, 2026, I was scheduled to fly on your flight 5F 5812 from Lisbon (LIS) to Chisinau (RMO). I fully complied with all passenger requirements: I arrived at Humberto Delgado Airport on time and successfully checked in, receiving a physical paper boarding pass. I arrived at the boarding gate on time. However, the gate staff refused to let me board the aircraft. They claimed that I was allegedly late and that the plane had already departed. Meanwhile, other airport staff at the desk verbally explained the real reason, stating that the flight was overbooked.
- Lisbon-Chisinau
- Economy
Andrenalina D
Verified | Oct 19, 2026Lisbon-Chisinau
Economy
Unknown
I arrived at the boarding gate in Lisbon well on time. However, I was denied boarding and was told by the ground staff that 'the plane had already departed / there were no available seats.' The airline failed to provide me with any alternative flight options. As a direct result, I was forced to purchase new tickets on my own.- Lisbon-Chisinau
- Economy
Viktoriia I
Verified | Oct 19, 2026Lisbon-Chisinau
Economy
Unknown
Dear Sir/Madam, I, Viktoriia Ihnatikova, am writing to lodge a formal complaint against FLYONE regarding flight 5F 5812 from Lisbon (LIS) to Chisinau (RMO) on 17 October 2026. This claim is submitted on behalf of myself and the second passenger, Andrenalina Delei. Both passengers arrived at the airport well in advance, successfully completed check-in, and were physically present at the boarding gate (Gate) before the designated gate closure time (Gate Closes). However, airline representatives denied us boarding, falsely claiming that we arrived late and that the flight was already closed. The actual reason for the denied boarding was overbooking. We held valid, confirmed tickets and physical boarding passes (attached), but there were no physical seats available on the aircraft to accommodate us. The airline's attempt to classify this incident as a passenger delay ("No Show") is illegal, groundless, and fraudulent. In accordance with Regulation (EC) No 261/2004 of the European Parliament and of the Council, we demand: 1. Fixed compensation for denied boarding against the passenger's will in the amount of β¬400 per passenger (totaling β¬800), as the flight distance exceeds 1,500 km. 2. A full refund of the unused ticket costs (or full reimbursement for the new tickets we were forced to purchase from another airline to reach our destination). 3. Reimbursement of all additional expenses incurred at the airport as a result of this refusal (meals, refreshments, or transport), with receipts attached. If this matter is not resolved promptly, this complaint will be escalated directly to the National Civil Aviation Authorities (ANAC in Portugal / CAA in Moldova). Yours faithfully, Viktoriia Ihnatikova Andrenalina Delei- Lisbon-Chisinau
- Economy
Anonymous member
Verified | Sep 7, 2026Antalya-Chisinau
Economy
Terrible service - β¬110 airport charge -no explanations given
My parents were charged β¬110 in the airport for their FlyOne flight from Antalya to Chisinau on 3 September 2026, departing at 10:00 AM. During the check-in process at Antalya Airport, my parents were unexpectedly informed that they had an amount due in the FlyOne system and were required to pay a total of β¬110. No clear explanation was provided regarding the reason for this charge. As they needed to complete their journey, they had no practical choice but to pay the amount requested in cash. They were subsequently given a receipt stating that the β¬110 charge was for excess baggage. This is incorrect. Their baggage was within the permitted baggage allowance, and therefore there was no valid reason for an excess baggage fee to be charged. They subsequently contacted FlyOne by email to request an explanation of the charge. However received only a generic response stating that no refund was due, without providing any specific explanation or evidence supporting the β¬110 charge. I would therefore like FlyOne to clarify the actual reason for this payment. In particular, I would like to know whether: The β¬110 was incorrectly charged as an excess baggage fee, despite the baggage being within the permitted allowance; or The charge was actually a penalty or fee related to airport check-in or failure to complete online check-in. If the charge was related to online check-in, I would also like to highlight the circumstances that led to this situation. On their previous flight from Chisinau to Antalya, my parents completed online check-in. However, when they arrived at the airport, FlyOne staff informed them that online check-in was not necessary and indicated that, if they did not check in online, the staff could seat them together. Based on this information provided by FlyOne staff, my parents reasonably understood that online check-in was optional and therefore did not consider it necessary to complete it for their return journey. This lack of clear and consistent communication appears to have contributed directly to the situation and resulted in an unexpected financial loss of β¬110. I respectfully request that FlyOne: Conduct a full review of the β¬110 charge; Provide a detailed explanation of the exact basis for the charge; Provide evidence showing why the charge was applied, including the relevant baggage or check-in records; Refund the β¬110 if, as appears to be the case, the charge was incorrectly applied; and Improve communication with passengers regarding baggage allowances, online check-in requirements, and any applicable fees to prevent similar situations in the future. I would appreciate a written response addressing each of these points and clearly explaining the outcome of my refund request.Overall
Hidden fees 
None
- Antalya-Chisinau
- Economy
Elia V
Verified | Sep 5, 2026Milano-Tashkent
Economy
No reason given
I discovered on my own that my flights had been cancelled, without receiving any notification from the airline. I booked through Booking, and the flight still shows as confirmed on their platform. I contacted both parties to reschedule the flight, but it wasn't possible; the airline simply refunded the cost of the ticket and nothing more. They claim to have contacted me about the cancellation, but I never received anything from either them or Booking.- Milano-Tashkent
- Economy
Annastasiia P
Verified | Aug 31, 2026Lisbon-Chisinau
Economy
Unknown
- we arrived on time to the airport, had all documents in place, all was good, and during the boarding we were suddenly denied boarding due to overbooking. we requested official denial several times but were not given anything - the airline proposed us to request tickets for the nearest flight on 3rd of June, so 5 days from the day we were supposed to depart. as this is the only direct flight, we agreed at first, but then realized that we could not wait so long and also that there is a major STRIKE in Portugal on the proposed date so the chances of that flight happening on time were very very low - we asked the airline to book us tickets with other airlines with the change in Bucharest; they denied it - they proposed us 150 eur refund to the airline account (so not even to our bank account) for the inconvienince - we denied this proposal and booked the tickets to Bucharest as that was the closest destination to Chisinau where we were supposed to fly originally - airline has not refunded us anything - we stayed 1.5 more days in Lisbon and then took the booked flights - airline provided NO HELP at all, only email where we could write our claim - next day after we were denied boarding, we went to airport to talk to the airline again, but they said they cannot help us in any way - when I arrived to Chisinau, I also talked to the airline representatives in Chisinau and they also told that maximum what they could propose would be 150 eur to FlyOne account - due to this incident, we had to stay in Lisbon for several more days at our cost, spend money on alternative tickets, and also we missed two days of our work- Lisbon-Chisinau
- Economy
Sophia N
Verified | Aug 25, 2026Larnaca-Paphos
Economy
Terrible customer service !!
Wrong number as a representative they use my work phone in their website. Iβm from Cyprus and they use my phone in their website causing me so much distress as many customers every day call me to ask about tickets another information.- Larnaca-Paphos
- Economy
- Desired solution
Other - The continuing to falsely use my work phone on their website causing me to have to answer about 15 calls minimum a day about tickets or other information although im a physiotherapy center
Natalia P
Verified | Aug 8, 2026Duesseldorf-Chisinau
Economy
No reason given
Hi. Initially it was booked the flight 15.07 ans return on 20.07..Then i received an email, with subject soon is your flight on 11.07.26. It was not a subject, that my flight changed. I have planned the flight for a doctor appointment and i booked it 2 months in advance. I am very angry that i lost my appointment. I could not change the flight, because my holiday was approved and i couldn't change it. So still more disappointed. So they completely change the booking 16.07 returning on 21.07.- Duesseldorf-Chisinau
- Economy
Natasha B
Verified | Aug 4, 2026Barcelona-Chisinau
Economy
Zero communication customer service. FLYONE should never be licensed to operate as an airline company
My parents were booked to travel from Barcelona to Chisinau on 27 June 2026 (Flight 5F5512, Booking Ref: T1PK8L) for a family reunion. According to your flight history records, this flight was rescheduled to 28 June 2026. Unfortunately, we were not informed of this change in advance. We only became aware of the rescheduling when attempting to check in on 26 June 2026. Due to their age and vulnerability, it was not possible to leave my parents in Barcelona for an additional day. Other family members were departing as planned with other airlines, so we had no choice but to purchase alternative tickets with Wizz Air to ensure they could travel as intended. As no notification of the schedule change was received, and no opportunity was given to request a refund in time, this constitutes a cancellation under EU Regulation 261/2004. My parents are therefore entitled to: Full reimbursement of the unused FlyOne tickets. Compensation as stipulated under EU Regulation 261/2004 for cancellation without at least 14 daysβ notice. I am also concerned that I logged this complaint with FlyOne on 06 July 2026 and 20th of July 2026 and have received no reply to date.Overall
- zero communication about flight reschedule
- n/a
- Barcelona-Chisinau
- Economy
- Loss: β¬208
- Desired solution
Refund
Cristian Andrei C
Verified | Jul 29, 2026London-Bucharest
Economy
No reason given
Hello, my flight was canceled but no one notified me. I spoke to Booking.com, where I bought the ticket, but they couldn't help me with anything. They said to contact the airline, but no one ever answered us.- London-Bucharest
- Economy
Nadina D
Verified | Jul 8, 2026London-Chisinau
Economy
Forced to Pay Airport Check-in Fees Due to FLYONE System Failure
I am writing this review to describe my experience with FLYONE and the extremely disappointing way my complaint was handled. Our booking (PB3QVA) included four passengers travelling on Flight 5F5618 from London Luton to ChiΘinΔu on 21 June 2026. Several hours before departure, we attempted to complete the mandatory online check-in, exactly as required by FLYONE. I first tried to check in myself, but the FLYONE website repeatedly displayed a "404 Forbidden" error and would not allow me to proceed. Assuming the issue might be temporary, I tried again several times using different web browsers and different devices. I also attempted to use the FLYONE mobile application, but it was equally unable to complete the check-in. To rule out the possibility that the issue was related to my device or internet connection, passenger Mr. Ion Danaila also attempted the online check-in from a different device. In addition, another person assisted us by trying from a separate device. Every single attempt failed. It quickly became clear that this was not an isolated issue on our side but a technical problem affecting FLYONE's online services. During this time, we repeatedly attempted to contact FLYONE by telephone to report the problem and request assistance. Unfortunately, despite several attempts, nobody answered our calls, leaving us without any support while the online check-in window was closing. Since the website and the application continued to fail, we had no alternative but to complete the check-in at London Luton Airport. We were forced to pay airport check-in fees simply because FLYONE's own online systems were not functioning. Had the website or application worked as intended, these charges would never have been incurred. What makes this situation even more frustrating is that we continued checking the FLYONE website and mobile application throughout the day. They only became operational after our flight had already departed, when all passengers were already in the air and online check-in was obviously no longer possible. To make matters worse, the following day the website experienced further interruptions, which we again verified from different devices. After returning home, I submitted a formal complaint to FLYONE explaining the entire situation in detail. I attached screenshots, video recordings showing the repeated failures of the website, proof of the airport check-in fees and explained every step we had taken to comply with the airline's requirements. The response I received was astonishingly disappointing. Instead of investigating the evidence I had provided, FLYONE simply stated that their system had blocked my IP address because of "too many clicks in a short period of time" and concluded that the situation had not been caused by the airline, refusing to reimburse the airport check-in fees. This explanation is completely inconsistent with the facts. It does not explain why the mobile application also failed, why the same problem occurred when the check-in was attempted from different devices, or why the website only became operational after our flight had departed. It also completely ignores the fact that no customer support was available despite our repeated attempts to contact the airline before departure. Even more concerning is that my complaint appears to have been dismissed using a standard template response rather than being genuinely investigated. After taking the time to document the issue with screenshots, videos and a detailed explanation, I expected a serious technical assessmentβnot a generic excuse that fails to address the actual circumstances. This is no longer simply about the amount paid for airport check-in. It is about accountability, customer service and respect for passengers. Customers should not be forced to pay additional fees because an airline's own systems fail, and they certainly should not have their legitimate complaints dismissed without a proper investigation. I have already contacted the relevant consumer protection authorities and am prepared to pursue this matter through all available legal channels if necessary. I hope FLYONE will eventually reconsider its position, conduct a genuine technical investigation and reimburse the charges that were incurred solely because its online check-in systems were unavailable.Overall
- Despite making every reasonable effort to complete the online check-in well within the required timeframe, we were unable to do so due to technical issues affecting both the FLYONE website and mobile application. The check-in was attempted by myself, pass
- Nothing
- London-Chisinau
- Economy
- Loss: β¬193
- Desired solution
Expenses reimbursement
George Razvan D
Verified | Jul 7, 2026Bucharest-Dublin
Economy
No reason given
The had notified 3 hrs notice to canceling our flight and no explanation nor no refund and we tryed ringing and email and no response we then had to hand money out we dint have to get back to Ireland its not on ot was horrible thing to happen and my 2 small children and partner- Bucharest-Dublin
- Economy
Volodymyr D
Verified | Jul 4, 2026Prague-Chisinau
Economy
No reason given
I have had no response from FlyOne, neither by phone nor by email, for more than three weeks. Subject: Formal Claim for Refund and Compensation β Booking References: PZFCWR and HE3IHR To the Customer Support Department, I am writing to formally submit a claim regarding bookings PZFCWR and HE3IHR for passengers Iryna Pekarnikova and Volodymyr Dotsenko. 1. Summary of Disruption We held confirmed bookings for flights originally scheduled for June 17, 2026. Following an initial cancellation by the airline, we were offered and formally accepted a rebooking for June 18, 2026. 2. Unauthorized Unilateral Change Without any prior notification or our consent, the airlineβs system unilaterally moved our confirmed flights to June 20, 2026. We received no communication regarding this secondary change. As this date is entirely incompatible with our schedule, we were unable to travel on these flights. 3. Formal Demands Pursuant to Regulation (EC) No 261/2004, I am requesting the following: Full Refund of Ticket Price: In accordance with Article 8(1)(a) of Regulation (EC) No 261/2004, I am entitled to a full reimbursement of the ticket costs for the non-operated flights due to the cancellation and the airline's failure to provide the confirmed rebooked service. Fixed Statutory Compensation: In accordance with Articles 5 and 7 of Regulation (EC) No 261/2004, I am claiming the applicable statutory compensation for the flight cancellation. Given the flight distance, I request the corresponding compensation per passenger. 4. Documentation and Deadline Attached to this email, you will find: Original booking confirmations. Evidence of the accepted rebooking for June 18, 2026. Proof that the flights were moved to June 20, 2026, without our notification or consent.- Prague-Chisinau
- Economy
Diana R
Verified | Jul 3, 2026Munich-Chisinau
Economy
No reason given
I tried to connect also with Opodo and they told me that I have to contact the airline, they cannot do anything- Munich-Chisinau
- Economy
Costel O
Verified | Jun 28, 2026Economy
Terrible company, bad customer service
We booked the flight for today 1 month ago. They cancelled the flight without informing us. Yesterday when I wanted to check-in I found that the flight is cancelled. I called customer service and after a long discussion the lady make the refund. I lost Β£400 to find another flight in the last minute- Economy
- Loss: β¬250
- Desired solution
Marcelo M
Verified | Jun 22, 2026Amsterdam-Chisinau
Economy
Claim escalated to airline
No reason given
FlyOne flight 5F5738 (Amsterdam AMS to Chisinau KIV) on 1 June 2026, booking MCEBXK (7 passengers), was cancelled by the airline. The only option offered was a rebooking to 3 June 2026 (about a two-day delay), with no comparable re-routing and no duty of care provided. The passengers self-arranged replacement transport via Turkish Airlines (reservation T4P3UP), arriving 2 June 2026, at a cost of EUR 2,190.48, plus hotel, meals and ground transport (EUR 614.13). The original FlyOne tickets (BRL 8,046.79) were never refunded. A formal claim was filed with FlyOne on 8 June 2026 (helpdesk@flyone.eu, ticket #8242391); only automated acknowledgements were received, with no substantive response, reimbursement, or rejection. No extraordinary circumstances were communicated by the airline.- Amsterdam-Chisinau
- Economy
- Claim escalated to airline
Anonymous member
Verified | Jun 21, 2026Yerevan-Tbilisi
Economy
Terrible airline check in policy
Charged extra for not doing online check in. When buying tickets there was no information that I have to do it. There was no requirements to be terminally online on vacation and check every email. Modern age scam. Totally anti-consumer practicesOverall
- Charged extra for no online check in without notification when buying tivkets
- Yerevan-Tbilisi
- Economy
- Loss: β¬76
- Desired solution
Krystyna R
Verified | Jun 18, 2026Amsterdam-Chisinau
Economy
No reason given
This claim is part of a joint family application. The main case was submitted by Iryna Rusnak (Case No. 651431). The complete evidence package, including supporting documents and correspondence with the airline, was uploaded during the document submission stage and forms part of the case file.- Amsterdam-Chisinau
- Economy
Iryna R
Verified | Jun 17, 2026Amsterdam-Chisinau
Economy
No reason given
This claim is part of a joint family application. The main case was submitted by Iryna Rusnak (Case No. 651431). The airline FlyOne formally rejected our EU261 compensation claims on 02 June 2026 and again on 09 June 2026, offering a EUR 50 travel credit instead of the statutory EUR 400 compensation. No extraordinary circumstances were identified or substantiated by the carrier. Please see the attached flight change notice dated 08 October 2024, the airlineβs formal refusal letters, and passport travel stamps confirming arrival in Chisinau on 10 October 2024. The complete evidence package and supporting documentation were uploaded earlier during the document submission stage and form part of the case file.- Amsterdam-Chisinau
- Economy
Alla A
Verified | Jun 17, 2026Amsterdam-Chisinau
Economy
No reason given
This claim is part of a joint family application. The main case was submitted by Iryna Rusnak (Case No. 651431). The complete evidence package, including supporting documents and correspondence with the airline, was uploaded during the document submission stage and forms part of the case file.- Amsterdam-Chisinau
- Economy
Tatiana S
Verified | Jun 12, 2026Brussels-Chisinau
Economy
Claim escalated to airline
No reason given
I booked return flights from Brussels to Moldova and back for 11/6 to 14/6. I bought it via gotogate and the airline is flyone. Thank you for your help. Tatiana- Brussels-Chisinau
- Economy
- Claim escalated to airline
Anonymous member
Verified | Jun 5, 2026London-Chisinau
Economy
refund not issued despite you agreed to do so on 23rd of April
I am still waiting for the full refund you agreed upon ono 23rh of April 2026. My return flights were cancelled by yourselfOverall
- you cancelled my tickets, I asked a full refund, you agreed to do so on 23 of April, I have not received the refund yet
- N/A
- London-Chisinau
- Economy
- Loss: β¬310
Tatiana C
Verified | Jun 4, 2026Chisinau-London
Economy
FLYONE IS THE WORST FLIGHT COMPANY I'VE EVER ENCOUNTER. 2 CONSECUTIVE IN RAW CANCELLATIONS WITHOUT TO NOTICE OR ANY COMMUNICATION. NO REFUND FOR TICKETS OR EVEN APOLOGISE. I STILL CHASE MY MONEY BACK FOR THE FLIGHTS THAT HAS BEEN CANCELLED. I WAS DISMISSED FROM WORK BECAUSE OF ABSENCE
- Chisinau-London
- Economy
Salah Ali H
Verified | Jun 3, 2026London-Chisinau
Economy
No reason given
I tried to contact and they hang up the phone calls . I had to buy new ticket for Β£250 one way just because of it β¦ when I payed Β£200 for return- London-Chisinau
- Economy
Marion G
Verified | May 28, 2026Bucharest-Paris
Economy
Subject: Refund and compensation request - Flight OE7235 (May 25, 2026) - Booking reference: S8KRSW
Subject: Refund and compensation request - Flight OE7235 (May 25, 2026) - Booking reference: S8KRSW To whom it may concern, Following the cancellation of Flyone flight OE7235 from Bucharest to Paris on Monday, May 25, 2026, I am writing to request a full refund and compensation for the three tickets under booking reference S8KRSW in the name of Gallaine. I would like to point out that I never received any notification or information regarding the cancellation of this flight. Furthermore, due to this cancellation, I had to purchase new return flight tickets, which cost me a total of β¬465. Please let me know the necessary steps to process this request for a refund and compensation.
- Bucharest-Paris
- Economy
- Loss: β¬465
- Desired solution
Refund
Salah Ali H
Verified | May 27, 2026London-Chisinau
Economy
Horrible service and customer support
Cancel the flight without any explanation and no chnave to rebook/ refund . No answer for my calls / no reply to emails nothing from the company . They dropped the phone callsOverall
- Cancelled without any explanation and possibility to refund or rebook
- London-Chisinau
- Economy
- Loss: β¬300
- Desired solution
Refund
Anonymous member
Verified | May 25, 2026Chisinau-Tashkent
Economy
They do not want to refund my cancelled flight
It looks like I have lost my money. I paid 277 for return flight from Moldova to Uzbekistan. The flight was cancelled three days ago. I have no chance to demand refund as the link to that procedure in the email message I had received is inactive. Customer service ignores me all along.Overall
- Flight was cancelled. They took my money. No chance to demand refund
- Chisinau-Tashkent
- Economy
- Loss: β¬277
- Desired solution
Refund
Expenses reimbursement
Anonymous member
Verified | Apr 26, 2026Paris-Chisinau
Economy
Flight cancellation with no offered flight
flight got cancelled with no alternatives my flight will be tomorrow what should I do here now this is a business trip I have- Paris-Chisinau
- Economy
- Loss: β¬329
- Desired solution
Refund
Brenda P
Verified | Apr 15, 2026Chisinau-Parma
Economy
Rimborso, refund, richiesta
Good morning, the flight in question, 5f5215, has been cancelled. I kindly request a refund of β¬70.50. I have already opened two tickets with no response. Please contact me at brenda@melville.it. We are a travel agency in Italy.Overall
- Cancellazione volo
- Chisinau-Parma
- Economy
- Loss: β¬70.5
- Desired solution
Other - Good morning, the flight in question, 5f5215, has been cancelled. I kindly request a refund of β¬70.50. I have already opened two tickets with no response. Please contact me at brenda@melville.it. We are a travel agency in Italy.
Albert Z
Verified | Apr 10, 2026Nice-Chisinau
Economy
Claim escalated to airline
No reason given
FlyOne canceled the flight on March 23 and, as a result, did not provide an alternative flight or refund the money, even though I contacted them about it. We were supposed to fly on April 1, but since the flight was canceled, the next available option within a short timeβabout a week laterβcost more than β¬160 per ticket, which was too expensive for us. Therefore, we had to wait until April 15 and buy new tickets without receiving any reimbursement for the canceled flight from FlyOne.- Nice-Chisinau
- Economy
- Claim escalated to airline
BΓΌsra G
Verified | Apr 9, 2026Munich-Bucharest
Economy
Flight delay and cancellation compensation claim
On 3 April 2026, my flight OE7208 from Munich (MUC) to Bucharest (OTP) was delayed by more than 10 hours. Additionally, my return flight OE7207 was cancelled without any prior notification. The airline did not offer any alternative flight or meaningful assistance. As a result, I had to arrange my own return journey at short notice and purchased a replacement ticket for 186 EUR. Due to the urgency and lack of time, I was unable to complete online check-in for the replacement flight and had to pay an additional 50 EUR airport check-in fee. I have already contacted the airline multiple times and submitted a formal claim, but I have not received any response. Based on EU Regulation 261/2004, I believe I am entitled to compensation and reimbursement.- Munich-Bucharest
- Economy
- Loss: β¬250
- Desired solution
Nikita M
Verified | Apr 2, 2026Larnaca-Chisinau
Economy
No reason given
I booked 2 flights in separate bookings, because this company does not offer you booking 2 flights together without contacting their support. Then, a week before the first flight they told me that they cancelled and shifted my first flight to Chisinau for 3 days. That broke my transit completely. I wanted the company to reimburse both tickets but they declined it in email. Then I sent them a formal complain (mentioning needed compensation for the shift) and now they are processing it.- Larnaca-Chisinau
- Economy
Π’Π΅ΡΡΠ½Π° Π‘
Verified | Mar 30, 2026Barcelona-Chisinau
Economy
Claim escalated to airline
Dear Sir/Madam, I am writing to file a formal complaint regarding a denied boarding incident due to overbooking at Barcelona Airport. Flight details: Airline: FlyOne Route: Barcelona β Chisinau Date: 27.03 Booking reference: S535TS Q9IU6Q I was present at the gate on time with a valid ticket and all required documents. However, I was denied boarding due to overbooking. At the airport, airline representatives refused to assist properly and stated that I was "not their responsibility". I was not provided with: re-routing at the earliest opportunity, accommodation, meals, or any proper assistance as required under EU Regulation 261/2004. The airline offered only a rebooking on April 1st, which is several days later, and a compensation of 150β¬, which is clearly below the legally required amount. Additionally, the airline has been completely unresponsive via phone, email, and social media. This is a clear violation of passenger rights under EU Regulation 261/2004. I kindly request: Full compensation as per EU261 (approx. 400β¬), Reimbursement of any additional expenses incurred (accommodation, food, transport), Investigation into the airlineβs handling of this situation. Please advise on further steps and assist in enforcing my passenger rights. Sincerely, [Tetiana ] [tanyasmolinsca@gmail.com] [0950075093]
- Barcelona-Chisinau
- Economy
- Claim escalated to airline
Dragos A
Verified | Mar 25, 2026Brussels-Bucharest
Economy
Terrible customer service and terrible company
I was delayed 6 hours and they don't take your calls. Some contact numbers are disconnected and even if you get through they make the connection for you to a specific number that is disconnected. After that if you call back they will close your call from the waiting line. Never buy from this company.Overall
- contact number is disconecting
- good price
- Brussels-Bucharest
- Economy
- Loss: β¬200
- Desired solution
Refund
Kostiantyn I
Verified | Feb 28, 2026Chisinau-Nice
Economy
Delayed flight and compensation
Flight 5F903 from ChiΘinΔu to Nice on 21 February 2025 arrived more than 3 hours late, which exceeds the 3-hour threshold established by EU Regulation 261/2004. I therefore request 400 EUR compensation per passenger.Overall
- Delay flight
- Chisinau-Nice
- Economy
- Desired solution
Refund
Anonymous member
Verified | Feb 12, 2026Dublin-Chisinau
Economy
No reason given
I was booking a flight for my friends cousin on the flyone app on my phone, after she was struggling to book the flight on her flyone app on her phone for 2 hours. The app kept logging her out, and after changing her password multiple times it still wouldnβt work. I accidentally booked her cousin(Daniel) a flight from Dublin to Chisinau, instead of a flight from Chisinau to Dublin. I called the airline 2 minutes after booking it to cancel, perhaps get a refund, have a partial refund or change the booking to another date. The woman on the phone was extremely rude, told me thereβs nothing she could do, and that I should have read the regulations, next time youβll know to be careful, and if I have any other questions to call back. And ended the call all in one sentence. I found that very unprofessional. The booking was made for the 17th of February. I afterwards had to book another flight from Chisinau to Moldova, spending more due to a small mistake. If I couldnβt get any refund, I would have at least gladly changed that flight to a later date and paid more if it was needed. We tried calling the airline from multiple phones afterwards and they werenβt picking up after waiting for a long while.- Dublin-Chisinau
- Economy
Anonymous member
Verified | Feb 10, 2026Dublin-Chisinau
Economy
Scam Airline wonβt let me cancel my flight
I booked a flight and am trying to cancel yet they wonβt let me cancel the booking . Scam . I comtacted support but was told that Iβm wrong for ever booking with them and that I should know better if my plan change. Terrible customer experienceOverall
- Trying to cancel booking and get refund
- Nothing
- Dublin-Chisinau
- Economy
- Loss: β¬170
Volodymyr K
Verified | Jan 9, 2026London-Chisinau
Economy
No reason given
Dear AirAdvisor team, I was traveling on FlyOne flight 5F618 from London Luton to Chisinau on 17.08.2025, which was delayed for over three hours. I was waiting at the airport and have photos of the flight information board showing the delay. Due to this delay, I missed my connecting flight from Chisinau to Turkey, had to purchase a new ticket, and lost a day of my planned vacation. Additionally, my family traveled without me, which caused them significant stress, and my daughter was particularly anxious flying alone. As a result of the delay, I incurred additional expenses for meals, taxi rides, hotel accommodation, and the new flight ticket to Turkey. I have attached supporting documents and receipts for all these costs for your reference. I kindly request your assistance in recovering the compensation and reimbursement for these expenses caused by the flight delay. Thank you very much for your help and understanding.- London-Chisinau
- Economy
Gabriele R
Verified | Nov 1, 2025Chisinau-Dublin
Economy
Formal Complaint β Seat Cancellation, Discriminatory Treatment and GDPR Breach π¦ Message: Dear FlyOne Customer Relations, I am submitting a formal complaint under EU Regulation 261/2004 and GDPR data protection laws. On my recent flight, my confirmed seat (booked in August) was cancelled without explanation, and I was initially denied boarding. The ground staff spoke only Romanian, offered no information in English, and took a photo of my passport without consent β a serious GDPR breach. My seat was given to a Romanian passenger, while her ticket and another Irish passengerβs ticket were marked stand-by. Both were prioritised over me and my friend (Brazilians). At one point, the Irish passenger was asked to choose who would board β himself or us. This is an unacceptable and discriminatory procedure. I was eventually allowed to board only because that Irish passenger voluntarily gave up his seat. Throughout the process, no explanation or communication was provided. I request the following: 1οΈβ£ A written explanation for the seat cancellation and overbooking decision; 2οΈβ£ Details of how my passport photo and personal data are being stored or used; 3οΈβ£ Clarification of FlyOneβs passenger selection criteria in overbooking cases; 4οΈβ£ A formal apology and compensation in line with EU Regulation 261/2004. This incident caused considerable stress, humiliation, and uncertainty. I expect a prompt written reply within the legal timeframe. Sincerely, Gabriele
- Chisinau-Dublin
- Economy
Olena T
Verified | Oct 5, 2025Manchester-Chisinau
Economy
Claim escalated to airline
No reason given
Flight details: Flight number: 5F620 Date: 16 May 2024 Route: Manchester (MAN) β ChiΘinΔu (KIV) Booking code: IC6PMX Airline: FlyOne (Moldova) Description of the issue: My flight was scheduled to depart at 11:00, but the airline repeatedly changed the departure time (first to 12:00, then to 13:15), and the actual departure took place after 15:00. As a result, I reached my final destination, Odesa, Ukraine, only the next day. I missed my pre-booked bus from ChiΘinΔu to Odesa and had to wait for several hours to catch another one. This caused significant moral and financial difficulties for me and my family, whom I had not seen for more than three years. I contacted FlyOne multiple times β on 13 May, 25 May, 9 June, 10 June, 30 June, and again on 23 September, but received only automated replies and no proper response. I also contacted the UK Civil Aviation Authority (CAA), but they confirmed they cannot take further action as FlyOne did not respond to them. I am therefore seeking compensation under EU Regulation 261/2004 and UK Regulation 261/2004 for a flight delay of over 3 hours departing from the UK.- Manchester-Chisinau
- Economy
- Claim escalated to airline
John B
Verified | Sep 20, 2025Riyadh-Hyderabad
Economy
Stopped me from making my journey.
I was travelling from Turkey to bali. When I tried to transit in Riyadh. Flyonus would not let me make my flight to India. Complaint about visa . I was told and read it was fine as a uk passport holder to transit. I was then after arguing told to leave the airport in Riyadh and make my own way to wherever.Overall
- Would not let me on my flight to bali. I had a transition in India and lost my holiday after
- Riyadh-Hyderabad
- Economy
- Loss: β¬230
- Desired solution
Alexander E
Verified | Sep 15, 2025Larnaca-Chisinau
Economy
Claim escalated to airline
No reason given
Flight had been delayed twice, first to 11AM, after that to 3PM. Also they charged us 72Euro for check in. But I tried from home but their site did not work- Larnaca-Chisinau
- Economy
- Claim escalated to airline
Meir R
Verified | Sep 11, 2025Tel-aviv-Chisinau
Economy
COOL WAY TO MAKE MONEY OFF PEAPOLE
MY FLIGHT WAS CHANGED BUT WAS NOT OFFERED A REFUND AND DO NOT UNDERSTAND WHY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Overall
- TERRIBLE
- GOOD WEBSITE
- Tel-aviv-Chisinau
- Economy
- Loss: β¬7000
- Desired solution
Refund
Alin-Andrei F
Verified | Sep 9, 2025London-Chisinau
Economy
No reason given
the flight was supposed to be at 9:40 AM on 02/08/25 and had a delay more than 6 h (actual time 16:00)- London-Chisinau
- Economy
Ala N
Verified | Sep 9, 2025London-Chisinau
Economy
Technical problems
The flight was due to depart at 11am and land at 16:10pm. However it was actually up to 10hra delay. During this time the airline gave me no accommodation, food or water or any explanation. I was due to land to visit my ex husband in hospital however I was unable due to the delay. We landed earlier hours of the morning, there was no taxis avaiable 2 women had to wait alone in the airport until we could get a taxi. I believe the airline offered my daughter 100 euros per person. However she was unable retrieve this therefore she is now making this claim- London-Chisinau
- Economy
Daniela V
Verified | Sep 4, 2025London-Chisinau
Economy
Technical problems
The airline has accepted liability and offered 100 euros per person compensation. I originally accepted this compensation but have not received it and not been able to claim it. Flyone is refusing to respond back to my emails and I even went to the Head Office in Chisinau but had no luck. I have still not heard anything back therefore have made this compensation claim online. I was due to land at Chisinau at 4:10pm but I landed at 2am. This is a 8hr delay, they offered nothing no accommodation, food or water. I was meant to visit my dad at the Timofei Mosneaga Hospital, unfortunately I was unable to see him that late. I was forced change my plans as I live in Balti. It has been a huge inconvenience and disappointing the airline has not even bothered to get back to me.- London-Chisinau
- Economy
Mariana O
Verified | Sep 2, 2025Economy
Request for refund of check-in Charge
I was charged at the airport for the check-in ,for 5 passengers ,163 Β£. The mobile mobile app did not function properly, and i was not able to complete ,my checkin online.despite several attempts.So I decided to contact the customer support team by the phone .NO REPLY.... The next day when i got to the airport the asked me to pay 163Β£ for the checkin.I was not happy and i went to the customer suport desk ,explained the situation ,and they said to contact the customer support team by email.,and for them to refund me my money.I did send them couple of emails ,called them couple of times, i also sent the a message via online Chat support. NOTHING HAPPENS ,NO REPLYOverall
- charged for the checkin at the airport ,but the app didnt work the day before and i couldnt do the checkin , i contacted the customer service support with no reply.
- in 2 months i flew 4 times with this company, never had any problems with the checki-in,but this time i am not happy
- Economy
- Loss: β¬170
- Desired solution
Refund
Mahmoud S
Verified | Aug 31, 2025Hurghada-Chisinau
Economy
BOARDING COUNTER PROBLEM CHARTER FLIGHT
WE ARE GROUP OF 4 EGYPTIAN BOOKED TICKET AND THEY DIDNT LET US BOARDING AS THEY SAID ITS CHARTER FLIGHT AND IT MUST BE RETURN TICKETOverall
- BOARDING
- NOTHING
- Hurghada-Chisinau
- Economy
- Loss: β¬800
- Desired solution
Refund
Ion U
Verified | Aug 26, 2025Economy
Mistake from the airport staff and the flyone app
We bought tickets from Moldova to the UK we did the check-in all good but when we got to the "ChiΘinΔu airport" and we went to the person that verifies the tickets it was said that instead of "Ursu Dumitru" it was "D Ursu". We are sure that we put in the right name and the app even asked for our passports in the check-in, so it should've given us an error. For this we are asking for a refund.
- Economy
- Loss: β¬100
- Desired solution
Refund
Victor R
Verified | Aug 23, 2025Amsterdam-Chisinau
Economy
No reason given
I am applying to formally request compensation from Wizz Air airline regarding my delayed flight W43926 from Bologna to Chisinau on 22.08.2025. The flight was significantly delayed, and as I was traveling with an infant and a 5 years old child, it was impossible for us to remain at the airport for such a long period of time. Due to this, I had no other option but to purchase new tickets from another airline (Fly One airline) in order to reach our destination. I kindly request reimbursement for the cost of the alternative tickets I had to purchase, totaling 436 EUR, along with the price paid for the tickets from the original flight/delayed airline (Wizz Air airline). Also, while filling out the boarding card at the original flight (Wizz Air Airline), I realized that I mistakenly entered my family name incorrectly. Please note that my passport number is correct and match the travel ID document (Passport Elvira Guberscaia). The correct name is: Guberscaia Elvira The incorrect name I entered was: Rusnac Elvira I would appreciate your prompt review of my claim. Please let me know if you require any further information. Thank you.- Amsterdam-Chisinau
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
About FLYONE Complaints
FLYONE might give you vouchers or travel credits after a disappointing trip, but they are required by EU law to compensate you for issues related to flight delays and cancellations, denied boarding, and baggage loss or damage.
So, before you send your complaint, take a minute to review your passenger rights. This will give you a better idea of what to expect, but you can also reference these rules when you write to FLYONE.
Disrupted flight? You might have a right to compensation - up to €600Check Your Flight
FLYONE on Social Media
When strikes or other events cause widespread flight disruptions, you might be on hold for a while before speaking to a customer service agent. One way to get help more quickly is to write a direct message to FLYONE on their Facebook page.
FLYONE Customer Service Phone Numbers
If you need immediate help, especially if you’ve had a cancellation or a long delay, calling FLYONE is the best way to go. You can get help with a rebooking and other pressing concerns. If you face extensive wait times, you can also try to get help by using the chatbot on the FLYONE website.
Location | FLYONE Phone Number |
Moldova | +373 22 100003 |
Armenia | +374 412 400003 |
Italy Parma | +393 200 942 422 |
Italy Verona | +393 200 942 422 |
Germany | +49 412 557 0766 |
UK London Stansted | +44 7442 207220 |
UK London Luton | +44 7442 207220 |
Portugal | +351 963 040 485 |
Turkey | +905 356 356 658 |
Cyprus | +35 799 939 398 |
Georgia | +995 322 999 888 |
FLYONE Contact Form for Complaints & Claims
If you want your issue to be heard and addressed properly, it’s best to write a formal complaint. With FLYONE, you will have to do this through their official complaint form. Before using the form, you’ll have to login to your FLYONE account.
It’s very important to include as much information as possible about your experience, including:
- Dates, times, and specifics about your flight
- Supporting information to serve as evidence of your situation
- Awareness of your passenger rights. You can reference EU261 or the Montreal Convention for baggage mishandling.
4 Tips for Submitting a Complaint with FLYONE
- Add evidence of your disruption. Include prior conversations with airline representatives, photos, booking receipts, etc.. The more information you provide, the better.
- Provide detailed information about your experience, including all the relevant details of your flight. Describe what happened clearly so that your complaint will be understood.
- Be persistent but patient. Bear in mind that customer service agents are doing their best to help you quickly and efficiently, so a little kindness goes a long way.
- Keep a record of your complaint. Take screenshots of the contact form before sending it and keep track of the date and time that it was sent. If you follow-up with the airline, you’ll need this information to show when you originally contacted them.
What if You Don’t Get a Response?
Don’t expect to get an answer right away. In fact, it can take a week or so to get an acknowledgement of your complaint and up to a month for it to be properly addressed by FLYONE.
If you don’t hear back in 30 days, here’s what you should do:
- Follow up by using the contact form. Include the date and time of your first message.
- You can also escalate your case to the National Enforcement Body for your region.
- Let AirAdvisor handle your claim or complaint for you!
Need Help with Your Complaint?
AirAdvisor has helped over 830,000 passengers get compensation for flight delays, cancellations, and mishandled baggage. Our legal team knows exactly how to deal with airlines like FLYONE, so you don’t have to.
Enter your flight details below to see if you’re owed airline compensation and to start your claim!
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Fly One customer support contact details
Website:
www.flyone.md
Mailing Address
MD-2026, 80/3 Dacia bd., mun.Chisinau, Republic of Moldova
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Verified CustomerI used Air Advisor for the first time and received compensation for a flight that was delayed by more than three hours. There were some difficulties with the airline, and the process took two years to complete. Air Advisor had to involve lawyers and take legal action, which reduced the compensation to 50% of the original amount, exactly as clearly explained on their website. Overall, I am satisfied with the service and believe that Air Advisor did a good job handling my case.
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