Fly One complaints: comments, page 2
88 comments
Doina L
Verified | Aug 18, 2025
Manchester-Chisinau
Economy
Claim escalated to airline
No reason given
Aside from the time spent emailing and trying to phone the airline to understand their error, which costed me a lot in phone bills and not getting anywhere, I am also 5 months pregnant and this caused stress which Iβm supposed to avoid. We eventually received an automated email from the airline on 17th August to say a refund is being processed for the tickets, but we feel the whole situation has been dealt with very poorly and inadequately by the airline, and we missed a much awaited trip abroad, which we can no longer take this year.
- Manchester-Chisinau
- Economy
- Claim escalated to airline
George A
Verified | Aug 18, 2025Manchester-Chisinau
Economy
Claim escalated to airline
No reason given
The text below is what we emailed to the airline on the 5th August. We are looking to cancel our booking (booking reference Q9HC5Q) which is a round trip from Manchester to Chisinau with FlyOne, originally scheduled to depart on Monday 11th August and return on Friday 15th August. Yesterday we received an email that the airline has rearranged our return flight on Friday 15th August but made an error in regards to this return flight, switching us from a Chisinau - Manchester flight, to a Manchester to Chisinau flight. As we would have been in Chisinau (and wanting to get to Manchester) at the time of that flight, a Manchester - Chisinau flight is quite literally the opposite of what we originally booked. As this suggest our original flight is no longer going ahead and there's no alternative flights back to Manchester that day, plus the airline made an error rearranging this, we can no longer go ahead with our trip and request a full refund for the booking. I've tried phoning the UK representative at the number 077442207220, but they sent me a text directing me to the Helpdesk number, which cost me Β£120 in phone bills to call, only to be on hold and without any success of getting through.- Manchester-Chisinau
- Economy
- Claim escalated to airline
Yonah R
Verified | Aug 10, 2025Economy
They almost did not let us on our flight
Dear FlyOne Customer Service, I am writing to formally express my deep disappointment and frustration regarding our recent experience with FlyOne Airlines on Flight 5F510 from Ben Gurion Airport to kishinev on July 10, 2025. My wife, our two adult sons (ages 25 and 19), and I purchased our tickets in advance, with the full expectation that, having paid for our seats, we would fly as scheduled. To our shock and dismay, when we arrived at the airport and attempted to check in, we were told that the flight was overbooked and that we would likely not be flying. We were asked to stand on the side and wait without any clear communication or reasonable assurance that we would be accommodated. The staff at the gate were dismissive and unprofessional. The woman who informed us that we may not be flying spoke to us as if she were doing us a personal favor by even considering our request to board. Her tone was cold and indifferentβas if it were completely normal and acceptable for paying passengers to be left behind due to the airlineβs overbooking policy. We were treated as an inconvenience rather than as customers. After hours of waiting and delay, we were finally allowed to boardβthough others were not as fortunate. Upon entering the plane, we were stunned to see several empty seats, calling into question the entire justification for this chaos. This experience caused our family tremendous anxiety and stress. It was not only unprofessionalβit was deeply upsetting. It's difficult to understand how airlines sometimes overbook in the first place, but the manner in which we were treated was inexcusable. There was no apology, no empathy, no offer of assistance or compensationβnot even a follow-up to acknowledge the incident. We felt completely abandoned and disrespected. I am reaching out now not only to express how we were wronged, but to ask why no one from FlyOne has reached out to apologize or take responsibility. Is this how your company defines customer service? Is it normal to sell tickets weeks in advance and then treat your customers as disposable on the day of travel? We are left with a deeply negative impression of your airline. Unless we hear otherwise, we see no reason to ever fly with FlyOne againβand will be warning others as well. We request a formal apology and an explanation of what went wrong. At the very least, we expect acknowledgment of our experience and accountability for how we were treated. Sincerely,- Economy
Angel Manuel Y
Verified | Aug 8, 2025Economy
An extra charge of 72β¬ in the airport
We had to pay 72β¬ as an extra charge because we had to do the check in before arriving to the airport but we had to do it in the airport because we had a heavy luggage to check in. Nobody sent us any information about this and we didnt Know that we had to do it. It is abusive for the customers.- Economy
- Loss: β¬72
- Desired solution
Refund
Natalia E
Verified | Aug 7, 2025Manchester-Chisinau
Economy
Claim escalated to airline
No reason given
I can't get in touch with them The fly was cancelled and i received am email letting me know about this They gave me another fly on 15 or August wisch is not good for me Also in the email I have received the option to get refund but when I choose this option the link is not working. I tried to contact through phone number again is not working. It's just unbelievable.- Manchester-Chisinau
- Economy
- Claim escalated to airline
Robert T
Verified | Aug 6, 2025London-Chisinau
Economy
Claim escalated to airline
No reason given
I contacted the airline by phone and was told that they would refund my ticket money, which they did, and that I would have to make my own arrangements to get to RMO at my own cost.- London-Chisinau
- Economy
- Claim escalated to airline
Anna G
Verified | Aug 6, 2025London-Chisinau
Economy
Claim escalated to airline
No reason given
Subject: Compensation Request for Delayed Flight 5F 548 on 02 August 2025 Dear AirAdvisor Team, I would like to request your assistance in claiming compensation under EC Regulation 261/2004 for a significantly delayed flight operated by FlyOne. Here are the flight details: Passenger Name: Anna Gorbachova Flight Number: 5F 548 PNR (Booking Reference): K7Y2MJ Flight Date: 02 August 2025 Scheduled Departure: 09:40 from London Stansted (STN) Actual Departure: 15:40 (London time) Arrival: Chisinau (RMO) around 21:00 local time The flight was delayed by more than 5 hours, and the delay at arrival exceeded 3 hours. No official explanation or information was provided to passengers regarding the cause of the delay. The departure time was repeatedly postponed on the airport screens without any verbal announcements or staff communication. We were given Β£10 food vouchers, but no further assistance or details. Due to this delay, I missed my international bus connection at 17:30 to another country. Although I was able to receive a refund for the bus ticket, I had to wait for a later connection, which made the journey very long and exhausting. Moreover, because it was unclear whether the flight would depart at all, I was unable to make alternative travel arrangements in time. Please let me know if you need any further documentation or clarification to proceed with the claim. Thank you very much for your support. Kind regards, Anna- London-Chisinau
- Economy
- Claim escalated to airline
Tatiana M
Verified | Aug 5, 2025London-Chisinau
Economy
No reason given
I was at the airport at 8 am, I quickly passed the security check and entered the waiting area so that there would be a surprise that the plane was delayed. It was a night flight, small children were tired and hungry, and the most horrible thing was that we flew at 1 am, and in all, we spent an hour on the plane without explanation and without air conditioning. So it was horrible- London-Chisinau
- Economy
Ecaterina M
Verified | Aug 5, 2025London-Chisinau
Economy
No reason given
I was at the airport at 8 am, I quickly passed the security check and entered the waiting area so that there would be a surprise that the plane was delayed. It was a night flight, small children were tired and hungry, and the most horrible thing was that we flew at 1 am, and in all, we spent an hour on the plane without explanation and without air conditioning. So it was horrible- London-Chisinau
- Economy
Hanna S
Verified | Aug 5, 2025Economy
improper collection of funds for baggage
I am writing to you regarding the case of improper collection of funds from my family members who traveled together from Antalya International Airport to Chisinau International Airport on July 29, 2025 (Flight number 5320, registration number HT25-TR/2130, departure from AYT at 09:30, 29JUL2025, arrival to RMO at 11:30, 29JUL2025). In accordance with the General Rules of FLYONE SRL Article 9: Baggage. Clause 5 Free baggage allowance: the passenger may carry part of the baggage free of charge, in accordance with the restrictions and conditions set out in these Conditions of Carriage. Depending on the flight route, the free baggage allowance is calculated based on weight or number of seats. If two or more passengers traveling as a family or as one party to a common destination and departing on the same flight appear for travel at the same time and at the same place, they will be allowed a combined free baggage allowance equal to the combination of their individual free baggage allowances. During baggage check-in, the passengers traveling together as a family (SNIZHYNSKA Hanna, SNIZHYNSKA Mariia, SNIZHYNSKYI Ihor) were informed by the airport representative that they would have to pay additional baggage fees. Although they were traveling with only two suitcases weighing 23 kg and 26 kg (49 kg in total). According to the free baggage allowance, the total weight of the baggage for three passengers cannot exceed 60 kg. We ask that you consider this complaint as soon as possible and refund the money spent by passengers for unreasonable expenses. If this complaint is rejected, we will be forced to contact other institutions. Attached to the letter: * photo of the air ticket reservation * photo of the boarding pass * photo of the paid baggage receipts Can not be uploaded because of this webpage's constant errors. Sincerely, Snizhynska Hanna- Economy
- Loss: β¬90
- Desired solution
Refund
Marian B
Verified | Jul 30, 2025Timisoara-Hurghada
Economy
Claim escalated to airline
No reason given
The flight departed with a delay of about 7 hours. We got only infos from the ARR and DEP panels. The only drinks and snakes offered were on board, FOR A FEE, as nothing had happened there. In Hurghada, we reached our hotel (LABRANDA Club Makadi) on the next day, at 2 o'clock a.m.. We were told that our room had been given to other tourists, due to our not-coming. At around 5 a.m., we were accommodated in other hotel, after noon they call us back to get a room in our hotel, as booked. Dreadful experience! We contacted the company, for claims, the only answers received from them are uploaded above.- Timisoara-Hurghada
- Economy
- Claim escalated to airline
Valeriy T
Verified | Jul 30, 2025Rome-Chisinau
Economy
No reason given
FlyOne did not notify us of any flight changes via SMS or email. We only found out about the delay once we arrived at the airport. The flight was originally scheduled for 22:50 but was delayed by over four hours, eventually departing at 03:20. Initially, the departure time was updated to 01:00, but after that, no further updates were providedβnot even at the gateβuntil the flight finally departed. No reason was given for the delay, and no alternative options were offered. As the delay occurred overnight, the experience was extremely exhausting and frustrating.- Rome-Chisinau
- Economy
Alla T
Verified | Jul 29, 2025Rome-Chisinau
Economy
No reason given
the flight was scheduled at 22:50, and was delayed more than 4 hours, only departed at 3.20am. it was during the night which was very exhausting. the airline didnt even send any text/email about the flight change, neither provided any alternative. we only found out that it was delayed at the airport. at first it was stated that it would depart at 1am, then no update whatsoever until 3am. horrible communication and service- Rome-Chisinau
- Economy
Alla T
Verified | Jul 29, 2025Rome-Chisinau
Economy
No reason given
The flight was scheduled at 22:50 and was delayed more than 4 hours, departed at 3:20am. It was during the night which was very exhausting. The airline didnt provide any time update or reason for delay, didnt even send email/text about the flight change. we only found out in the airport. originally it was stated on the timetable that the flight will depart at 1 am instead, but then no update whatsoever until 3am. horrible communication and service. no alternative was suggested.- Rome-Chisinau
- Economy
Viorica O
Verified | Jul 28, 2025Manchester-Chisinau
Economy
No reason given
I arrived at 06:20 on 22 July, instead of the scheduled arrival time. The flight was supposed to depart at 11:00 AM on 21 July, but it was delayed by over 7 hours and took off only around 12:30 AM on 22 July. The airline did not inform us clearly in advance and gave very limited updates. We received no food, drinks or accommodation during the wait. The delay caused significant inconvenience, as I missed a family gathering and had to spend extra money on food and transport. I am requesting compensation under EU Regulation 261/2004.- Manchester-Chisinau
- Economy
Andreea O
Verified | Jul 28, 2025Manchester-Chisinau
Economy
No reason given
I arrived at 06:20 on 22 July, instead of the scheduled arrival time. The flight was supposed to depart at 11:00 AM on 21 July, but it was delayed by over 7 hours and took off only around 12:30 AM on 22 July. The airline did not inform us clearly in advance and gave very limited updates. We received no food, drinks or accommodation during the wait. The delay caused significant inconvenience, as I missed a family gathering and had to spend extra money on food and transport. I am requesting compensation under EU Regulation 261/2004.- Manchester-Chisinau
- Economy
Viorica O
Verified | Jul 28, 2025Manchester-Chisinau
Economy
No reason given
I arrived at 06:20 on 22 July, instead of the scheduled arrival time. The flight was supposed to depart at 11:00 AM on 21 July, but it was delayed by over 12 hours and took off only around 12:30 AM on 22 July. The airline did not inform us clearly in advance and gave very limited updates. We received no food, drinks or accommodation during the wait. The delay caused significant inconvenience, as I missed a family gathering and had to spend extra money on food and transport. I am requesting compensation under EU Regulation 261/2004.- Manchester-Chisinau
- Economy
Alexander M
Verified | Jul 26, 2025Economy
Flight got change
The Pax flight got changed, which will cause the connecting flight passenger to now purchase a new ticket. Now passenger wanted to request compensation.- Economy
- Loss: β¬327.81
- Desired solution
Ana E
Verified | Jul 24, 2025Rome-Chisinau
Economy
No reason given
My fly was delayed twice . Once till 5.50 am on 25th of July. After few hours - till 8.20 am on 25th of July. My fly was on 24th at 22.50 pm- Rome-Chisinau
- Economy
Glafira K
Verified | Jul 22, 2025Economy
Flights was delayed, company loose my luggage
Good afternoon! My name is Kulakovskaia Glafira Yesterday and today I had a transit flight Rome-Yerevan-Moscow Vnukovo 3F 321 3F 258 Β Β 1. Flight from Rome 3F 321 was delayed by more than 5 hours, and they didnβt even provide food 2. I was late for the transfer in Yerevan and they provided me with another flight from Yerevan to Moscow 3F 311 Domodedovo 2.1 the flight was delayed by more than 2 hours, and they didnβt promptly provide information about the delays 2.2 my luggage was lost, as far as I understood from the airport employees my luggage was sent with flight 3F 258 to Vnukovo airport Baggage number: 0379432598 I demand that your airline promptly find the luggage and bring it to my home. Address: Moscow, Rimsky-Korsakov Street 11 k3, apt. 80 I also demand compensation for moral damages that were caused as a result of the incorrect behavior of your airline Kulakovskaya Glafira
- Economy
- Desired solution
Luiza ?Tefana M
Verified | Jul 20, 2025Bucharest-Antalya
Economy
Technical problems
They told us a door was broken and we have to wait for 1 hour, insted we waited for 6 hours, then they canceled our flight without giving us an alternative- Bucharest-Antalya
- Economy
Benjamin M
Verified | Jul 17, 2025Lyon-Chisinau
Economy
Claim escalated to airline
No reason given
The flight that was scheduled for 9am was changed to 10:30pm (and was then another hour late on top of that). No explanation was given. No care was offered by the airline. As a result, I had to pay an extra day's charge on my rental car and stay overnight in a hotel at my destination as the flight didn't arrive till almost 3am, rather than driving straight home.- Lyon-Chisinau
- Economy
- Claim escalated to airline
Filip V
Verified | Jul 15, 2025Amsterdam-Chisinau
Economy
Claim escalated to airline
Influence by other flights
Arrived at approximately 00:00 local time. The airline told us the delay was because of previous flights.- Amsterdam-Chisinau
- Economy
- Claim escalated to airline
Iryna K
Verified | Jul 15, 2025Economy
Compensation Request for Delayed Flight 5F 765 β 09 July 202
Dear Customer Service, I am writing to request compensation in accordance with EU Regulation 261/2004 for the delayed flight 5F 765 on 09 July 2025. Flight number and date: 5F 765 on 09 July 2025 Route: Chisinau Airport (RMO) β Larnaca Airport (LCA) Scheduled departure time: 05:50 Actual departure time: around 12:50 Delay duration: over 6 hours Booking reference (PNR): H3CDFF Passenger name: Liudmyla Usenko According to EC Regulation 261/2004, passengers are entitled to compensation for flight delays of over 3 hours that are not caused by extraordinary circumstances. In this case, the delay exceeded 6 hours and no explanation or assistance was provided. I am therefore requesting compensation as per the regulation. Attached documents: Boarding pass (seat 21C) Screenshots from the airport departure board confirming the delay Ticket confirmation Please confirm the receipt of this request and let me know how and when the compensation will be processed. Thank you for your attention to this matter.
- Economy
- Loss: β¬160
- Desired solution
Olena M
Verified | Jul 5, 2025Economy
Supposed to be nonstop flight but stop was added
Dear Customer Service, I am writing to express my dissatisfaction with a recent experience on your airline and to request compensation for the inconvenience and financial loss I suffered as a result. I had purchased a nonstop ticket to Bologna with a scheduled arrival time of 14:20. However, once we were already on board, the crew informed us that the flight would be making an unscheduled stop in Milan. This change was not communicated to passengers beforehand, and we were not given the option to select a different flight or departure time. After landing in Milan, we were held on the plane for 30 minutes, then forced to disembark into a hot terminal, and later reboarded the same plane. This entire process caused a significant delay, and I did not arrive in Bologna until nearly 17:00. As a result of this delay: β’ I missed my 16:00 train (which was non-refundable and could not be exchanged), resulting in a financial loss. β’ I had to use international mobile data to communicate the unexpected changes and delays with my family, incurring additional charges. β’ I experienced serious inconvenience and stress due to the lack of communication and proper handling. I am therefore requesting: 1. Full reimbursement for the train ticket I was unable to use. 2. Compensation for the disruption and inconvenience caused by the unannounced stop and extended delay. I would appreciate a prompt response and resolution. Please let me know if you require any documentation such as my boarding pass or train ticket, which I am happy to provide. Sincerely Olena Munoz Flight # 5F-231- Economy
- Loss: β¬250
- Desired solution
Refund
Karina Lujan G
Verified | Jun 18, 2025London-Dubai
Economy
Claim escalated to airline
No reason given
I'm in Edinburgh and I missed my flight to London 100 euros and had to pay for an extra flight from Edinburgh to Dubai that cost me 325 euros.- London-Dubai
- Economy
- Claim escalated to airline
Aliona S
Verified | May 15, 2025Villafranca-Chisinau
Economy
No reason given
My flight from Verona to ChiΘinΔu (Flight 5F234), originally scheduled for May 21 at 15:00, was delayed by 2 days and rescheduled to May 23 at 23:00β only 6 days before the original departure date β without a clear reason and without offering a refund option. I contacted the airline, and they told me I would receive a response within 24 hours regarding the refund of the ticket price, but I havenβt received any answer yet. This is a case of a delayed flight, not cancelled, as the airline unilaterally changed the schedule and forced passengers to accept it. No refund or reasonable alternative was provided.- Villafranca-Chisinau
- Economy
Aleksandrs D
Verified | Apr 1, 2025Manchester-Chisinau
Economy
Claim escalated to airline
No reason given
My flight was cancelled for the day when I need to fly, and that was effective to my appointment in Moldova- Manchester-Chisinau
- Economy
- Claim escalated to airline
ΠΠ°Π»Π΅ΡΡΡ Π
Verified | Mar 27, 2025Munich-Chisinau
Economy
No reason given
Yesterday I had a ticket for a bus at 16:00 from Chisinau airport to Odessa (Ukraine). According to the plan I was supposed to be on time, but because of the flight delay I had to buy a new ticket for a later bus. And since we have a war in Ukraine and a curfew, I had to be in Odessa before 12 midnight. A very stressful situation. I hope for understanding. It's a pity that this is happening.- Munich-Chisinau
- Economy
Elena V
Verified | Mar 26, 2025Manchester-Chisinau
Economy
Claim escalated to airline
No reason given
Airline just sent me an email last minute, and they change the date fly, that's was not a good time for me to fly, because I miss my appointment in Moldova- Manchester-Chisinau
- Economy
- Claim escalated to airline
Grigore P
Verified | Feb 5, 2025Parma-Chisinau
Economy
The flight was delayed for about one hour and then cancelled, at the airport we were said that the cailine sent us an email. The email arrived latter on
- Parma-Chisinau
- Economy
Iryna H
Verified | Jan 29, 2025Munich-Chisinau
Economy
Claim escalated to airline
Π― Π²ΠΎ Π²ΡΠ΅ΠΌΡ ΠΏΡΠΈΠ΅Ρ
Π°Π»Π° Π² Π°ΡΡΠΎΠΏΠΎΡΡ, ΠΏΡΠΎΡΠ»Π° ΡΠ΅Π³ΠΈΡΡΡΠ°ΡΠΈΡ, ΠΏΠ°ΡΠΏΠΎΡΡΠ½ΡΠΉ ΠΊΠΎΠ½ΡΡΠΎΠ»Ρ, Π½ΠΎ ΠΊΠΎΠ³Π΄Π° Ρ ΡΡΠΎΡΠ»Π° ΡΠΆΠ΅ Π² ΠΎΡΠ΅ΡΠ΅Π΄ΠΈ Π½Π° ΠΏΠΎΡΠ°Π΄ΠΊΡ, ΠΌΠ΅Π½Ρ ΠΈ 6 ΡΠ΅Π»ΠΎΠ²Π΅ΠΊ Π½Π΅ ΠΏΡΠΎΠΏΡΡΡΠΈΠ»ΠΈ Π½Π° Π±ΠΎΡΡ.
- Munich-Chisinau
- Economy
- Claim escalated to airline
Veronica C
Verified | Nov 3, 2024Amsterdam-Chisinau
Economy
Claim escalated to airline
No reason given
Flight was late without explanation. Is happening very often and I can trust this company anymore- Amsterdam-Chisinau
- Economy
- Claim escalated to airline
Bundiuc A
Verified | Nov 2, 2024Munich-Chisinau
Economy
Claim escalated to airline
On October 26, 2024, I, Ana FranΘ, went on vacation until November 2, 2024, with a flight from ChiΘinΔu to Munich. On November 2, 2024, I had a ticket to ChiΘinΔu from Munich at 14:30. I arrived at the airport by 12:00, and my check-in was completed 24 hours before the flight. Upon arriving at the airport, I checked the details of my flight on the display board and asked a gentleman (an airport employee responsible for organizational matters) for assistance. He redirected us to Zone D for baggage check and customs. Afterward, the staff directed me to the passport control area for all passports. I passed through passport control, where the officer asked where I was going. I replied that I was going to Moldova, ChiΘinΔuβhomeβand showed my check-in. I arrived in Zone B. (I checked the information board and saw my flight was departing from Terminal 1, Area A. Since I was in Area B, I asked two airport employees how to get to Area A for my flight, as well as two police officers who directed me through a closed door to Area A, where I was supposed to depart for ChiΘinΔu.) Pe Upon reaching that area, I realized that the passengers present were those who had just arrived, not departing. (Through the same door, two passengers (of Ukrainian origin) who were also bound for ChiΘinΔu were brought by airport staff dressed like airport police; they were in the same situation as I was and had also been misdirected by airport employees.) I sought help from another airport employee who told us to wait in the passport control area again. The airport staff explained it was impossible for us to go to Area A (where my departure was scheduled) because I already had the exit stamp from Munich in my passport, making it impossible to return to Munich. More airport staff began to arrive to clarify the situation, prohibiting us from moving until everything was resolved. We informed them that we were already late for our flight, but they refused to allow us to go or escort us there. They acknowledged that it was their mistake for misdirecting us from the start, but unfortunately, they could not allow us to depart. Instead, they redirected us to purchase tickets for another flight and asked us to leave. That was all. I am very disappointed with the attitude of the airport staff. Due to their ignorance, I lost the money for my ticket, which was 115 euros. I had to spend additional money on transport to NΓΌrnberg to return to my friend, where I stayed overnight. Then, I spent another 150 euros for a bus ticket to reach Moldova. Additionally, I had to extend my vacation, which was not planned at my workplace.
- Munich-Chisinau
- Economy
- Claim escalated to airline
Bundiuc A
Verified | Nov 2, 2024Munich-Chisinau
Economy
On October 26, 2024, I, Ana FranΘ, went on vacation until November 2, 2024, with a flight from ChiΘinΔu to Munich. On November 2, 2024, I had a ticket to ChiΘinΔu from Munich at 14:30. I arrived at the airport by 12:00, and my check-in was completed 24 hours before the flight. Upon arriving at the airport, I checked the details of my flight on the display board and asked a gentleman (an airport employee responsible for organizational matters) for assistance. He redirected us to Zone D for baggage check and customs. Afterward, the staff directed me to the passport control area for all passports. I passed through passport control, where the officer asked where I was going. I replied that I was going to Moldova, ChiΘinΔuβhomeβand showed my check-in. I arrived in Zone B. (I checked the information board and saw my flight was departing from Terminal 1, Area A. Since I was in Area B, I asked two airport employees how to get to Area A for my flight, as well as two police officers who directed me through a closed door to Area A, where I was supposed to depart for ChiΘinΔu.) Pe Upon reaching that area, I realized that the passengers present were those who had just arrived, not departing. (Through the same door, two passengers (of Ukrainian origin) who were also bound for ChiΘinΔu were brought by airport staff dressed like airport police; they were in the same situation as I was and had also been misdirected by airport employees.) I sought help from another airport employee who told us to wait in the passport control area again. The airport staff explained it was impossible for us to go to Area A (where my departure was scheduled) because I already had the exit stamp from Munich in my passport, making it impossible to return to Munich. More airport staff began to arrive to clarify the situation, prohibiting us from moving until everything was resolved. We informed them that we were already late for our flight, but they refused to allow us to go or escort us there. They acknowledged that it was their mistake for misdirecting us from the start, but unfortunately, they could not allow us to depart. Instead, they redirected us to purchase tickets for another flight and asked us to leave. That was all. I am very disappointed with the attitude of the airport staff. Due to their ignorance, I lost the money for my ticket, which was 115 euros. I had to spend additional money on transport to NΓΌrnberg to return to my friend, where I stayed overnight. Then, I spent another 150 euros for a bus ticket to reach Moldova. Additionally, I had to extend my vacation, which was not planned at my workplace.
- Munich-Chisinau
- Economy
Veronica C
Verified | Nov 2, 2024Amsterdam-Chisinau
Economy
No reason given
No information provided from Flyone , and is keeping to delay our flight . We are hungry and tired to wait.- Amsterdam-Chisinau
- Economy
Ciprian C
Verified | Sep 3, 2024Heraklion-Bucharest
Economy
Claim escalated to airline
Unknown
Final destination 21:15 instead of 16:15. Our flight totally disappeared and we arrived with another delayed flight coming from Suceava with the same, more than 5 hours delay. It was a horrible airport with poor conditions, no air conditioning, i never saw such a dirty place in my life. We bought sandwiches and water and we had to stay there for hours.- Heraklion-Bucharest
- Economy
- Claim escalated to airline
Olha Y
Verified | Jul 30, 2024Dublin-Chisinau
Economy
No reason given
My flight (07/18/24 23:10) was canceled the day before departure. The alternative flight offered by the company was 2 hours later (07/19/24 01:10), but after check-in the departure was delayed another 30 minutes (07/19/24 01:40). As a result of the flight cancellation and delay, I missed the bus. I had to wait another 5 hours to leave. I found myself in a foreign country alone with a small child. I was under a lot of stress. Considering the high air temperature (hot) and fatigue, I felt bad and worried about the child.- Dublin-Chisinau
- Economy
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