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Singapore Airlines Limited
Airline House, 25 Airline Road , Singapore 819829
Flight left you disappointed? Let others know what happened
Website:
www.singaporeair.comPhone:
020 7660 8988 UKMailing Address
Singapore Airlines Limited Airline House, 25 Airline Road , Singapore 819829Only verified complaints
50% of complaints led to successful compensation payouts
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Phone
Live chat
Singapore Airlines has a chatbot called Kris. But if the bot can’t answer your questions, simply type “live agent,” and the system will connect you. Priority is given to KrisFlyer members, so you may need to wait a while.Social media
You can contact Singapore Airlines on Facebook and X (formally Twitter).Sending a DM to Singapore Airlines could lead to a faster response time.
Singapore Airlines Limited
Airline House, 25 Airline Road , Singapore 819829
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You can raise specific complaints with Singapore Airlines by visiting:
https://www.singaporeair.com/feedback-form/FeedbackContent
If you seek compensation for the problems you had directly from Singapore Airlines, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Singapore Airlines directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Singapore Airlines.
Had Issues with Flight?
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These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Search for my flight
AirAdvisor is rated Excellent 4.6 based on 27,119 reviews
Thank you so much your service was nothing but helpful ❤️
When my dad said the compensation was successful, I knew it was proffesionally handled. Thank you, AirAdvisor.
Good communication, job done within the assumed time frame. RELIABLE !
Great end to end experience. Somewhat misleading information. Initial payout was communicated 600, and at the end way different. Maybe a bit more transparency on the process of collecting the right information to communicate more accurately.
Took 3 yrs from the airline, but once compensation was given, got it within a week.
We didn't expect to get some money back, but is a nice surpsrise after 16 monthts☺️
Very satisfied with Airadvisor. Beginning was I not too believed this website, Only try it. Now I trust them efficiency work and help customers.
We worked very well with Natalia. The whole process was very fast from making the claim until the payment. During the process we were constantly informed about the steps that were accomplished on our behalf. We felt supported and valued as clients. We are very happy for the results and want to thank Natalia and her team for their outstanding work. Although we hope to never need their services again, we strongly recommend them.
Lengthy application process - seems like it needs the same things repeatedly. Worth persevering.
It takes a long time to send and copy all the papers, but the Communication was good. Emirates cancelled our Flight back to Germany because of the Iranwar. So we had to spend 3 Nights in Capetown an book a new flight back to Germany for 1.250 € with ethiopian airlines instead of 555 € before with Emirats. We booked a Flight Hamburg-Capetown -Hamburg we were shure, that the European rules made our flight saven because our Flight started in Germany and it should end in Germany. But the arguments for not paying a refund for the additional costs for our flight was, that the flight back to Germany didn‘ t start in EU but in Capetown! So everybody should check seriously the terms and conditions before booking a non European Airline. It could be a expensiv experiance. See the explanation of Emirates!
I put a.complaint with AirAdvisors in 2024 regarding a delay with Air France with whom I did not get any satisfàction....Air Advisors came.back to me 4 years later with a compensation....extraordinary... Thank you.
Oluwafemi Temitope Vitor Ajayi
Verified CustomerThe service was excellent! Your consistent was topnotch!
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