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Singapore Airlines Limited
Airline House, 25 Airline Road , Singapore 819829
Flight left you disappointed? Let others know what happened
Website:
www.singaporeair.comPhone:
020 7660 8988 UKMailing Address
Singapore Airlines Limited Airline House, 25 Airline Road , Singapore 819829Only verified complaints
50% of complaints led to successful compensation payouts
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Phone
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Singapore Airlines has a chatbot called Kris. But if the bot canβt answer your questions, simply type βlive agent,β and the system will connect you. Priority is given to KrisFlyer members, so you may need to wait a while.Social media
You can contact Singapore Airlines on Facebook and X (formally Twitter).Sending a DM to Singapore Airlines could lead to a faster response time.
Singapore Airlines Limited
Airline House, 25 Airline Road , Singapore 819829
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You can raise specific complaints with Singapore Airlines by visiting:
https://www.singaporeair.com/feedback-form/FeedbackContent
If you seek compensation for the problems you had directly from Singapore Airlines, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Singapore Airlines directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Singapore Airlines.
Had Issues with Flight?
You might be able to get up to Β£520 (β¬600) for your trouble!Automatic protection. No claims. No waiting.

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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AirAdvisor is rated Excellent 4.6 based on 30,124 reviews
I am very happy to use air advisor. Air advisor quality is very good
Analia De Ponte Pereira Delgado
Verified CustomerIt took a long time but did eventually get compensated. Thank you.
I would recommend. It took 3 months to get the payment but I doubt we would have been able to to so if we had liaised directly with the airline
The company its outstanding, excellent and very professional. The service is absolutely in the highest quality that I have received from companies that work in this difficult process of obtaining compensation from air companies. I praise the work Air Advisor has made for me,appreciate it with deep respect and gratitude. I recommend this very professional company, very diligent and with a staff of people with a big heart and big motivation, to every passenger that gets in trouble with the airlines that use to hold money from their customers .
Air Advisor took on my claim for compensation and did all the following up to the point of payment. It was a slow process (three months), but it was paid in the end.
Good service & quick but expensive. Can't complain with the service. Thank you.
Everything was understandable everything was Smooth and without problems
This company is absolutely amazing, his service has been outstanding and very professional. I have a deep appreciation for his work and deep gratitude for the results obtained by their hard work for their customers. Thank you very much !!!
9 years experience
620,000+ claims
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