Search for my flight
Championing Passenger Rights with Proven Results
We have handled more than 400,000 flight delay and cancellation claims.
Over €60,000,000 in compensation has been paid out to our clients.
Join more than 380,000 passengers who’ve trusted AirAdvisor flight delay compensation.
Key Points
- If you have a Singapore Airlines delayed flight, you could get up to €600 in compensation in addition to refunds and reimbursements.
- If your flight is delayed by 2 hours or more, then Singapore Airlines must provide you with food, refreshments, and hotel stay (for overnight delays).
- The amount you’re compensated is determined by the distance you’re flying and the length of the delay.
What Are My Rights
If you’re departing from an EU airport, then your rights are protected by EU 261 Regulations. These regulations state that you could be owed up to €600 in compensation, in addition to refunds or reimbursements, if your Singapore Airlines flight was cancelled, delayed, or overbooked.
Singapore Airlines Flight Delay
If your flight is more than 3 hours late, then you could be eligible for compensation, but the amount you are compensated for a flight delay will depend on how long you were delayed and the distance you’re travelling.
Additionally, the delay must be caused by Singapore Airlines and not by extraordinary circumstances like dangerous weather, airport related disruptions, or air traffic control issues.
But in addition to regular delayed flight compensation, you may also be eligible for compensation if you missed your connecting flight because of the delay, and you arrived at your destination more than hours late.
When is Singapore Airlines Responsible for Flight Delays?
If the delay was caused by any of the following situations, then Singapore Airlines is liable:
- Technical problems
- Airline strikes
- Other airline-related operational issues (if the pilot is unwell, etc)
- Anything within the airline’s control
What if your Singapore Airlines delayed flight is late by more than 2 hours
If your flight is delayed by more than 2 hours, then you should be provided with care in the form of:
- 2 free phone class, emails, or FAX messages
- Complimentary food and drink
- Complimentary hotel accommodation for long delays
Steps You Should Take When Your Singapore Airlines Flight is Delayed
When you learn that your Singapore Airlines flight has been delayed, you should take the following steps:
- Ask an airline representative what caused the delay
- Gather evidence to support your claim including photos of flight information boards, your booking number, and other documents.
- Ask the airline representatives for food, meal, and/or hotel vouchers if your flight is at least 2 hours late
- Check your eligibility for compensation with our free online compensation calculator.
PRO TIP:Be extra careful if you’re offered vouchers or asked to sign any release forms. Ask questions and read the fine print because accepting these could eliminate your chances of compensation.
Figuring out how much you are owed for a disrupted flight can be complicated, but we're here to helpYou can even trust AirAdvisor to take care of the entire claims process for you. Check below to see if your flight is eligible.Check Your Flight
Singapore Airlines Flight Cancellation
If your Singapore Airlines flight is cancelled less than 14 days before your scheduled departure, then EU law states that you may be able to receive up to €600 per person in compensation in addition to:
- A full ticket refund as well as a return flight back to your original destination or
- A replacement flight to your final destination.
If the Singapore Airlines offers you an alternate flight to your final destination, you don’t have to accept it. In fact, you have the following options to choose from:
- You can accept the alternate flight
- Request another flight that suits you
- Ask for reimbursement and/or a full refund if you are not happy with any of the options proposed.
Keep in mind that if Singapore Airlines offers you an alternate flight that arrives at your final destination close to when your original flight would have arrived, then they will not be required to pay you compensation.
On the other hand, if Singapore Airlines cancels your flight because of extraordinary circumstances and you weren’t offered a replacement flight, then you can get a full ticket refund since your booked flights were not available to you.
For many people, the cancellation happens at the last minute. You’ve checked your bags, you’re at the gate, and then you learn that your Singapore Airlines flight is cancelled. When this happens, the airline is required to provide you with:
- 2 free cell phone calls, emails, or FAXes as well as free meals and refreshments
- A refund of 30-70% of your original ticket price if the airline offers you a new flight with a lower seating class than the one you originally purchased.
Singapore Airlines Flight Refunds
Flight compensation and flight refunds are two different things. Fortunately, EU Regulations allow you to receive both: A cancellation refund and compensation.
Types of ticket refunds
Singapore Airlines can offer you refunds in 2 ways: A full refund or a voucher.
A full refund must be given to you in cash or credit while vouchers are offered only if you specifically agree to accepting one and the terms that apply. We do not recommend accepting vouchers due to their short expiry dates and potential redemption restrictions.
PRO TIP: You can generally reject alternative flights and receive a refund in full, if the new replacement flight arrives 3 or more hours later than your initial scheduled arrival time.
When to Claim Compensation from Singapore Airlines
You have up to six years to contact Singapore Airlines and collect your compensation and ticket refunds.
How Much Compensation Can You Get for Singapore Airlines Delayed and Cancelled Flights
Singapore Airlines Flight Compensation | |
|---|---|
Distance | Compensation |
All flights under 1,500 km | Up to €250 per person |
EU internal flights over 1,500 km | Up to €400 per person |
Non-EU internal flights between 1,500-3,500 km | Up to €400 per person |
International flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261.
If you’re confused by all this, you’re not alone! Over 200,000 people chose AirAdvisor to help them with their flight delay and cancellation claims because our team of legal professionals have a 98% success rate, and better yet, it’s risk free.
So, if you’ve had a flight disruption with Singapore Airlines in the last 3 years, you could still be eligible for up to €600 in compensation. Check now to see if your flight is eligible!Check Your Flight
People Also Asked
What if I cancel my Singapore Airlines flight? Can I get a refund?
If you decide to cancel your scheduled flight, then you are not entitled to a refund. Also remember that Singapore Airlines cancellation policy is restrictive, so you can only get your money back if you have a flexible fare that allows you to reschedule your flight to a later date. But, regardless of the ticket type, you have the right to request a refund for airport taxes and fees as part of a cancellation refund.
How long does the flight delay have to be eligible for Singapore Airlines to compensate me?
If your Singapore Airlines flight is more than 3 hours late to your final destination then you may be eligible for compensation. The calculation of delay and compensation can be complex and may depend on factors such as the length of delay and flight distance. Use the AirAdvisor flight delay compensation calculator to check your Singapore Airlines flight eligibility.
How long does it take to get Singapore Airlines flight delay compensation?
According to EU 261 regulation, compensation for flight delays shall be paid by the airline within a month, however Singapore Airlines typically takes 2-3 months to process these claims.
How much time do I have to file a compensation claim against Singapore Airlines?
The statute of limitations for filing a Singapore Airlines compensation claim can differ depending on the laws of the country of departure or arrival. Generally there is a 3 year period to file a claim. But it's important to note that some countries may have a shorter time frame, such as one or two years.
