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Singapore Airlines Delay Compensation: How to Claim for Cancelled Flights

You could receive up to €600 from Singapore Airlines if your flight is delayed, cancelled, or overbooked, so if you’re searching for information on how to get compensation or a refund, you’re in the right place. In this article, we’re going to explain your passenger rights and what you need to do to get the compensation you deserve.

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You can also find out how much you’re owed, and start your Singapore Airlines flight delay compensation claim by using our free Compensation Calculator. You don't need to be an expert on refunds or cancellation policy to receive your money. Let AirAdvisor do the work for you. We have a 98% success rate and it’s totally risk free!

Singapore Airlines Delay Compensation: How to Claim for Cancelled Flights
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: June 10, 2024

Key Points

  1. If you have a Singapore Airlines delayed flight, you could get up to €600 in compensation in addition to refunds and reimbursements.
  2. If your flight is delayed by 2 hours or more, then Singapore Airlines must provide you with food, refreshments, and hotel stay (for overnight delays).
  3. The amount you’re compensated is determined by the distance you’re flying and the length of the delay.

What Are My Rights

If you’re departing from an EU airport, then your rights are protected by EU 261 Regulations. These regulations state that you could be owed up to €600 in compensation, in addition to refunds or reimbursements, if your Singapore Airlines flight was cancelled, delayed, or overbooked.

Singapore Airlines Flight Delay

If your flight is more than 3 hours late, then you could be eligible for compensation, but the amount you are compensated for a flight delay will depend on how long you were delayed and the distance you’re travelling.

Additionally, the delay must be caused by Singapore Airlines and not by extraordinary circumstances like dangerous weather, airport related disruptions, or air traffic control issues.

But in addition to regular delayed flight compensation, you may also be eligible for compensation if you missed your connecting flight because of the delay, and you arrived at your destination more than hours late.

When is Singapore Airlines Responsible for Flight Delays?

If the delay was caused by any of the following situations, then Singapore Airlines is liable:

  • Technical problems
  • Airline strikes
  • Other airline-related operational issues (if the pilot is unwell, etc)
  • Anything within the airline’s control

What if your Singapore Airlines delayed flight is late by more than 2 hours

If your flight is delayed by more than 2 hours, then you should be provided with care in the form of:

  • 2 free phone class, emails, or FAX messages
  • Complimentary food and drink
  • Complimentary hotel accommodation for long delays

Singapore Airlines Delayed Flight

Steps You Should Take When Your Singapore Airlines Flight is Delayed

When you learn that your Singapore Airlines flight has been delayed, you should take the following steps:

  1. Ask an airline representative what caused the delay
  2. Gather evidence to support your claim including photos of flight information boards, your booking number, and other documents.
  3. Ask the airline representatives for food, meal, and/or hotel vouchers if your flight is at least 2 hours late
  4. Check your eligibility for compensation with our free online compensation calculator.

PRO TIP:Be extra careful if you’re offered vouchers or asked to sign any release forms. Ask questions and read the fine print because accepting these could eliminate your chances of compensation.

Figuring out how much you are owed for a disrupted flight can be complicated, but we're here to help. You can even trust AirAdvisor to take care of the entire claims process for you. Check below to see if your flight is eligible.Check eligibility

Singapore Airlines Flight Cancellation

If your Singapore Airlines flight is cancelled less than 14 days before your scheduled departure, then EU law states that you may be able to receive up to €600 per person in compensation in addition to:

  • A full ticket refund as well as a return flight back to your original destination or
  • A replacement flight to your final destination.

If the Singapore Airlines offers you an alternate flight to your final destination, you don’t have to accept it. In fact, you have the following options to choose from:

  1. You can accept the alternate flight
  2. Request another flight that suits you
  3. Ask for reimbursement and/or a full refund if you are not happy with any of the options proposed.

Keep in mind that if Singapore Airlines offers you an alternate flight that arrives at your final destination close to when your original flight would have arrived, then they will not be required to pay you compensation.

On the other hand, if Singapore Airlines cancels your flight because of extraordinary circumstances and you weren’t offered a replacement flight, then you can get a full ticket refund since your booked flights were not available to you.

For many people, the cancellation happens at the last minute. You’ve checked your bags, you’re at the gate, and then you learn that your Singapore Airlines flight is cancelled. When this happens, the airline is required to provide you with:

  • 2 free cell phone calls, emails, or FAXes as well as free meals and refreshments
  • A refund of 30-70% of your original ticket price if the airline offers you a new flight with a lower seating class than the one you originally purchased.

Singapore Airlines Flight Refunds

Flight compensation and flight refunds are two different things. Fortunately, EU Regulations allow you to receive both: A cancellation refund and compensation.

Types of ticket refunds

Singapore Airlines can offer you refunds in 2 ways: A full refund or a voucher.

A full refund must be given to you in cash or credit while vouchers are offered only if you specifically agree to accepting one and the terms that apply. We do not recommend accepting vouchers due to their short expiry dates and potential redemption restrictions.

PRO TIP: You can generally reject alternative flights and receive a refund in full, if the new replacement flight arrives 3 or more hours later than your initial scheduled arrival time.

When to Claim Compensation from Singapore Airlines

You have up to six years to contact Singapore Airlines and collect your compensation and ticket refunds.

How Much Compensation Can You Get for Singapore Airlines Delayed and Cancelled Flights

Singapore Airlines Flight Compensation

Distance

Compensation

All flights under 1,500 km

Up to €250 per person

EU internal flights over 1,500 km

Up to €400 per person

Non-EU internal flights between 1,500-3,500 km

Up to €400 per person

International flights over 3,500 km

Up to €600 per person

Table shows values in € as specified in EC 261.

If you’re confused by all this, you’re not alone! Over 200,000 people chose AirAdvisor to help them with their flight delay and cancellation claims because our team of legal professionals have a 98% success rate, and better yet, it’s risk free.

So, if you’ve had a flight disruption with Singapore Airlines in the last 3 years, you could still be eligible for up to €600 in compensation. Check now to see if your flight is eligible!Check Your Flight

People Also Asked

What if I cancel my Singapore Airlines flight? Can I get a refund?

If you decide to cancel your scheduled flight, then you are not entitled to a refund. Also remember that Singapore Airlines cancellation policy is restrictive, so you can only get your money back if you have a flexible fare that allows you to reschedule your flight to a later date. But, regardless of the ticket type, you have the right to request a refund for airport taxes and fees as part of a cancellation refund.

How long does the flight delay have to be eligible for Singapore Airlines to compensate me?

If your Singapore Airlines flight is more than 3 hours late to your final destination then you may be eligible for compensation. The calculation of delay and compensation can be complex and may depend on factors such as the length of delay and flight distance. Use the AirAdvisor flight delay compensation calculator to check your Singapore Airlines flight eligibility.

How long does it take to get Singapore Airlines flight delay compensation?

According to EU 261 regulation, compensation for flight delays shall be paid by the airline within a month, however Singapore Airlines typically takes 2-3 months to process these claims.

How much time do I have to file a compensation claim against Singapore Airlines?

The statute of limitations for filing a Singapore Airlines compensation claim can differ depending on the laws of the country of departure or arrival. Generally there is a 3 year period to file a claim. But it's important to note that some countries may have a shorter time frame, such as one or two years.

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What happened with Singapore Airlines clients

Recent Comments

Mele from Australia (Singapore Airlines SQ 319 Flight cancellation)
May 29, 2024, 4:19 am

two hours after we arrived at the airportwe were told that the flight had been cancelled


Donald from Australia (Singapore Airlines SQ 319 Flight cancellation)
May 29, 2024, 3:46 am

When we arrived at the airport we were taken to an area to wait and after about 1 hour we were told that the flight was cancelled and we were advised to wait for further instructions. after about 2 hours we were told that tyey would put us up in a hotel


Molly from Australia (Singapore Airlines SQ 317 Flight cancellation)
February 5, 2024, 5:44 am

The Singapore Airlines flight from London to Singapore diverted to Frankfurt, Germany due to technical issues. This led to a number of changed flights and delays and meant I arrived in Brisbane almost 40 hours later than I should have. In Frankfurt we were sent to hotels as our replacement flight wouldn't be available until the following afternoon. Upon arrival in Singapore I had a 9 hour layover which I was sent to another hotel which was more inconvenient than anything as the hotel was a 40 minute drive from the airport. They were unable to put me on another direct Singapore to Brisbane flight and I ended up flying Singapore to Sydney (on British Airlines) and then Sydney to Brisbane (on Virgin). When we were close to landing in Sydney I was told that I had been moved onto a later flight to Brisbane as it was looking like I wasn't going to make the 9am Virgin flight I had originally been put on. This new flight was at 8pm on Jetstar which is an unacceptably long layover (11 hours) especially when I shouldn't have had to go through Sydney at all. After speaking to customer service at both Virgin and Jetstar, Jetstar were able to move me onto an earlier flight at about 10am.


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