Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
Air Arabia Contact Info: Customer Service Phone, Email & Tips for a Better Response
Get paid by Air Arabia β without calls, complex complaints forms, or runaround:
Delayed, cancelled or baggage mishandled? Claim up to Β£520 (β¬600) for flight disruptions β or up to Β£1,600 (β¬1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.
Delayed, cancelled or lost your baggage? Claim up to Β£520 (β¬600) in compensation. We handle the paperwork, calls, and the legal process β you just wait for the money.
- www.airarabia.com
- |
- Mailing address
Air Arabia Head Office
Building A1, next to Cargo Entrance
Sharjah International Airport
P.O. Box 132
United Arab Emirates
Flight left you disappointed? Let others know what happened
Free to check
No win, no fee
Rated 4.5 (28,741 reviews)
Over β¬100M claimed1514 passengers complained about Air Arabia here. Around half ended up compensated.
Flight left you disappointed? Let others know what happened
Customer support contact details
Website:
www.airarabia.comPhone:
+443303650852Mailing Address
Air Arabia Head Office Building A1, next to Cargo Entrance Sharjah International Airport P.O. Box 132 United Arab EmiratesContact Air Arabia
Phone, website & mailing address β below
Free eligibility check β no card needed
No win, no fee β ever 830,000+ claims handled since 2017
Contact Air Arabia
Website:
www.airarabia.com
Phone
+443303650852
Mailing Address
Air Arabia Head Office Building A1, next to Cargo Entrance Sharjah International Airport P.O. Box 132 United Arab Emirates
Only verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
Get answers to your questions about Air Arabia
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)Sort & Filter
Sort & Filter
Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
75 comments
Maisa S
Verified | Oct 30, 2026
Damascus-Alexandria
Economy
Unknown
On 14 October 2026, Air Arabia allowed me to fly from Damascus to Sharjah but denied me boarding on my connecting flight to Alexandria due to a visa issue, despite my Egyptian entry pre-clearance. I was stranded, exhausted, and eventually sent back to Damascus. My return ticket also became unusable. I lost USD 100 paid for excess baggage in Damascus, EGP 1,230 for a baggage upgrade, and EGP 1,000 in office fees. My relative also spent over EGP 2,000 driving 550 km round trip to Alexandria Airport to meet me. Air Arabia approved refunds for both tickets (6AS63C and 61GY4Y), but these do not cover our additional losses or the physical and emotional distress caused. I am seeking further compensation.
- Damascus-Alexandria
- Economy
Mubasher H
Verified | Oct 24, 2026Sialkot-Bergamo
Economy
Unknown
I received my luggage but damage luggage. All items destroyed and fresh goods i have throw away, was unable to use. Luggage was damages. We had flown 29 july but they delayed flight and they gave us new ticket for next day. 30 july. We arrived 23 pm that night. I had paid parking for more 1 day and i got damage luggage with damage items! I will sent you photo of luggage!- Sialkot-Bergamo
- Economy
Mohamed E
Verified | Oct 22, 2026Cairo-Phuket
Economy
Claim escalated to airline
No reason given
e were traveling from Egypt to Phuket, Thailand, with a connecting flight in Sharjah, UAE\. Unfortunately, our flight from Egypt was delayed and did not arrive on time, without any prior notification, warning, or proper coordination from Air Arabia\. When we arrived in Sharjah, we were informed that our connecting flight to Phuket had already departed\. At that time, it was approximately 8:00 AM\. Air Arabia offered us two options: either wait at the airport until 11:00 PM for another flight, spending almost the entire day at the airport, or book alternative flights with another airline\. We chose to book alternative flights with another airline and cancel our remaining journey with Air Arabia\. We were informed that we would receive a refund for the canceled flight\. However, after canceling our booking, Air Arabia refunded only a small portion of the ticket price instead of the full amount we expected\. Furthermore, we incurred additional expenses on the same day, including extra baggage fees, when arranging our alternative travel\. As a result, we suffered significant inconvenience, unexpected financial losses, and disruption to our travel plans due to the delay and missed connection\. **Our request:** We are seeking a full explanation for the delay and missed connection, a detailed breakdown of the refund provided, and reimbursement of the remaining ticket amount, along with compensation or reimbursement for the additional expenses incurred as a direct result of this inciden- Cairo-Phuket
- Economy
- Claim escalated to airline
Sarra D
Verified | Oct 20, 2026Cairo-Sharjah
Economy
No reason given
Dear Customer Service Team, I am writing to complain about our flight on 7 October 2026. Our flight from Cairo to Sharjah was delayed by 40 minutes, causing us to miss our connecting flight to Phuket. At Sharjah Airport, we were told to either cancel our trip or wait until 11 p.m. for another flight. We were travelling with our sick daughter, aged two and a half, and I was 10 weeks pregnant. Despite explaining our situation and our non-refundable hotel booking, we did not receive suitable assistance. We decided to return to Doha and had to pay for alternative tickets ourselves. We also paid QAR 1,360 in extra baggage fees after our request to transfer baggage to hand luggage was refused. Additionally, the refund we received was less than the amount we or⦠[1:46 PM, 10/20/2026] Sarah Dridi: Dear Customer Service Team, I would like to complain about our journey on 7 October 2026. Our flight from Cairo to Sharjah was delayed by 40 minutes, causing us to miss our connecting flight to Phuket. At the airport, we were given only two options: cancel our trip or wait until 11 p.m. for another flight. We were travelling with our sick daughter, aged two and a half, while I was 10 weeks pregnant. Despite explaining our situation and our non-refundable hotel reservation, we received no suitable assistance. We decided to return to Doha and had to pay for new flight tickets ourselves. We also paid QAR 1,360 in extra baggage fees after our request to transfer some baggage to hand luggage was refused. We lost our hotel payment and received a refund that was lower than the original amount we paid. We believe these losses resulted from the disruption to our journey. I request a review of our case, a full refund of the original booking, reimbursement of our additional expenses, and an explanation of the deductions from our refund. We have all the necessary documents and receipts to prove our expenses. Please investigate this matter and provide a fair resolution. still there's another file document missing, the extra baggage that we have payed receipt ill send it tomorrow , I'm waiting for Qatar airways customer service to send me the receipt of that flight.- Cairo-Sharjah
- Economy
Sarra D
Verified | Oct 20, 2026Cairo-Sharjah
Economy
formal complaint - flight disruption on 7 octobr 2026 request for refund and compensaion
Our flight from Cairo to Sharjah on 7 October 2026 was delayed by 40 minutes, causing us to miss our connecting flight to Phuket. We were travelling with our sick daughter, aged two and a half, while I was 10 weeks pregnant. At Sharjah Airport, we were told to cancel our trip or wait until 11 p.m. We received no suitable assistance despite explaining our circumstances and our non-refundable hotel booking. We decided to return to Doha and paid for alternative flight tickets ourselves. We also paid QAR 1,360 in extra baggage fees after our request to transfer baggage to hand luggage was refused. We lost our hotel payment and received less money back than we originally paid. I request a full review of our booking, a refund of the original payment, reimbursement of our additional expenses, and an explanation of the refund deductions. We have all tickets, invoices, receipts, and payment records available as evidence.Overall
everything 
notthing
- Cairo-Sharjah
- Economy
Amal G
Verified | Oct 19, 2026Kochi-Warsaw
Economy
Unknown
I had flight from kochi to Warsaw with connection from Sharjah Airport on 15 th October but there was a delay of more than 1 hour from kochi when I reached Sharjah my connection flight to Warsaw was already gone. When I contacted them they gave me alternative flight to krakow which is far from Warsaw. I was supposed to reach Warsaw at 11.55 because of alternative flight I reached Warsaw at 19:00 .- Kochi-Warsaw
- Economy
Sepher D
Verified | Oct 14, 2026Sharjah-Δ°stanbul
Economy
Claim escalated to airline
Unknown
The airline did not send our baggage to the destination, which was Istanbul. They sent it to the wrong city. As a result, we were forced to buy a lot of new things because we had no clothes. Also we came to Turkey because it is my wedding here so as a result, I had to buy a whole new suit from Dubai and ship it to Istanbul again, which cost a lot of money. I have not been compensated for anything and I have spent around 7000 AED.- Sharjah-Δ°stanbul
- Economy
- Claim escalated to airline
Dimitrios K
Verified | Oct 13, 2026Colombo-Athens
Economy
Compentation Claim form Air Arabia
I am writing to formally submit a compensation claim regarding the significant disruption to our journey from Colombo (CMB) to Athens (ATH) via Sharjah (SHJ), under booking reference 6GXYL6, originally scheduled for 11 October 2026. Original Flight Details: Booking Reference: 6GXYL6 Number of Passengers: 2: KETSEAS DIMITRIOS - MARKOULAKI TATIANA Travel Date: 11 October 2026 Route: Colombo β Sharjah β Athens Flight Numbers: G9503 / G9684 Scheduled Arrival in Athens: 13:15 on 11 October 2026 Rebooked Flight: G9684 on 12 October 2026 Due to a delay on flight G9503 from Colombo to Sharjah, we missed our connecting flight to Athens, despite both flights being booked under the same reservation. Upon arrival in Sharjah, we had to wait approximately three hours in a queue before receiving assistance and being rebooked. When I asked about the reason for the initial delay, I was informed by your staff that it was caused by air traffic control limitations. We were subsequently rebooked on flight G9684 for 12 October 2026, resulting in an approximately 24-hour delay in reaching our final destination. I acknowledge that Air Arabia provided hotel accommodation, meals, and airport transfers during our unexpected overnight stay in Sharjah, and I appreciate this assistance. However, these arrangements only addressed our immediate accommodation and subsistence needs. They did not compensate for the substantial disruption and consequences caused by arriving at our final destination one full day later than originally scheduled. In particular: I was unable to return to work as scheduled on 12 October 2026. I was forced to take an additional day of leave from my employment. Our professional and personal commitments were significantly disrupted. Both passengers experienced considerable inconvenience, uncertainty, and additional waiting time. Our originally planned return journey was unexpectedly extended by an entire day. I am therefore formally requesting financial compensation for the significant 24-hour delay, the resulting disruption to our professional and personal commitments, and the considerable inconvenience caused, including the necessity to take an additional day of leave from work. Please note that booking reference 6GXYL6 covers two passengers, both of whom were affected by the missed connection and the resulting 24-hour delay. Therefore, I kindly request that this compensation claim be reviewed for both passengers, and that any applicable financial compensation be assessed and provided separately for each passenger, rather than as a single amount for the entire booking. I would also appreciate written clarification regarding the exact cause of the initial delay, including the air traffic control restrictions mentioned by your staff, and an explanation of the measures taken to prevent passengers from missing their connecting flights. Please review our claim under the applicable international passenger liability framework, including the Montreal Convention where applicable, and Air Arabia's Conditions of Carriage. I kindly request: A formal review of our compensation claim for both passengers. Appropriate financial compensation for each passenger affected by the 24-hour delay and the resulting disruption. Written confirmation of the official reason for the initial flight delay. A detailed written response explaining the outcome of our claim, including the amount of compensation offered per passenger and the basis for your decision. I trust that Air Arabia will carefully consider the circumstances of this disruption and provide a fair and reasonable resolution for both affected passengers. I look forward to your written response. Kind regards, Dimitrios Ketseas Booking Reference: 6GXYL6 Number of Passengers: 2: KETSEAS DIMITRIOS - MARKOULAKI TATIANA Original Flights: G9503 / G9684 Original Travel Date: 11 October 2026 Rebooked Flight: G9684 β 12 October 2026Overall
- ΞΊΞ±ΞΈΟ
ΟΟΞ΅ΟΞ·ΟΞ·-Ξ΅ΟΞ±ΟΞ± Ξ±Ξ½ΟΞ±ΟΞΏΞΊΟΞΉΟΞ·- 1 ΞΌΞ΅ΟΞ± ΞΊΞ±ΞΈΟ
ΟΟΞ΅ΟΞ·ΟΞ·
- Colombo-Athens
- Economy
- Loss: β¬499
- Desired solution
Dev Bahadur S
Verified | Oct 13, 2026Warsaw-Delhi
Economy
Unknown
I'm waiting 24 hours in Sharjah airport still not I'm forced then ailine connect my flight after 24hours. As per my next domestic by train booked tickets lost.- Warsaw-Delhi
- Economy
Meral N
Verified | Oct 4, 2026Sharjah-Vienna
Economy
Claim escalated to airline
Unknown
Denied boarding on 5. sept. 2026 We were on time for the check in the staff confirmed this and appologise for the inconvinience but the flight was already overbooked. We waited until tje plane left, with hope that they would find a seat for us. Our son was coughinh the staff can confirm this. We were given compensation for taxi transfer and hotel. They booked us the flight on sinday 6. sept 2026 also with airarabia As we arrived in vienna we endet up with a broken baby carriag bugaboo fox 5 that cost approx 1300β¬- Sharjah-Vienna
- Economy
- Claim escalated to airline
Mirlind A
Verified | Oct 4, 2026Sharjah-Vienna
Economy
Claim escalated to airline
Unknown
Denied boarding 5.sept.2026 Me my wife and my infant My kid was coughing at the time, the staff witnessed and confirmed thus. Boarding denied because of overbooking. We were given as a compensation free taxi ride and stay in a hotel near the airport We took the next flight on Sunday 6. Sept.2026 also with airarabia . As a compensation we were given some coupons to use with airarabia for future flights if we were to fly with airarabia again. We never accepted the boarding denial. We waited until the flight left , with the hope that they could find seats for us. If this was not all, the next day om sunday as we arrived in vienna out baby carriage Bugaboo Fox 5 was damaged so that its not useful anymore and this is confirmed by vienna airport check property irregularities report The flight on sunday 6. Sept. 2026 was on time. The airline staff confirmed we appeard on time for the check in, but the seats were already taken. They told us this happened the day before as well with other passengers. I asked for a written report that we did not voluntarily leave the flight. Their answer was that the compensation was already a proof and that they would give detailed explanations to the Falk Travel agency. Its the agency where we booked our holiday.- Sharjah-Vienna
- Economy
- Claim escalated to airline
Roselda C
Verified | Oct 4, 2026Athens-Bangkok
Economy
Claim escalated to airline
Unknown
I am contacting you regarding our booking with reference 6QF6I5, under the name Roselda Cordeni, which was made through Lastminute. At the time we made the booking, Albanian passport holders were able to travel to Thailand under the applicable entry requirements. However, shortly after our booking was made, the entry requirements changed and a visa became necessary for Albanian passport holders travelling to Thailand. Unfortunately, we were not informed of this important change in the entry requirements by Lastminute or by the airline. We only became aware of the change afterwards, which means that we are no longer able to travel as originally planned. As the booking was made through Lastminute, we kindly ask you to contact Air Arabia on our behalf and request a full refund of the unused tickets, or, alternatively, a waiver of any cancellation fees and the maximum possible refund. We understand that visa and entry requirements can change; however, as this change occurred after our booking and we were not notified, we kindly ask you to review our case as an exceptional circumstance and assist us in finding a fair solution. Please confirm that you have forwarded our request to Air Arabia and let us know what refund options are available to us. We are happy to provide any documents or additional information required to support our request. Thank you for your understanding and assistance. We look forward to your prompt response. Kind regards, Roselda Cordeni Booking reference: 6QF6I5- Athens-Bangkok
- Economy
- Claim escalated to airline
Yulia C
Verified | Oct 1, 2026Sharjah-Krakow
Economy
Unknown
I arrived for the Air Arabia flight, completed check-in successfully and was issued a boarding pass. I passed the departure formalities and entered the international departure area. Air Arabia subsequently refused to allow me to board the flight. I was then taken out of the international departure area and returned landside. The reason communicated by Air Arabia / ground-handling personnel was related to my Russian nationality and what staff described as an internal restriction applicable to Russian citizens travelling to Poland. I repeatedly asked for a proper written explanation identifying the legal or immigration basis for the refusal. No formal written decision explaining the refusal was provided. No Polish legal provision was identified. No specific Timatic provision was shown to me. No communication from Polish Border Guard or another Polish authority declaring me inadmissible was shown to me. The only contemporaneous written evidence I received was handwritten information placed by airport/airline personnel on the document which I attach to this complaint. Air Arabia also refused to provide an effective alternative re-routing. As a result, I had to arrange transportation home myself. WHY I BELIEVE THE REFUSAL WAS INCORRECT POLAND'S SPECIAL RESTRICTIONS ON RUSSIAN NATIONALS EXPRESSLY CONTAIN AN EXCEPTION RELEVANT TO MY CASE I fully understand that Poland operates special restrictions on entry by citizens of the Russian Federation. However, the restriction is not an absolute prohibition on every Russian citizen entering through Poland's external Schengen border. The applicable Polish regulation is available in Poland's official legal database: https://eli.gov.pl/api/acts/DU/2023/1403/text.html Section Β§3a establishes the restriction concerning Russian citizens entering Poland through the external border. However, Β§3a(2)(1) expressly states that the restriction does not apply to, among others, persons listed in Β§3(2)(11). Section Β§3(2)(11) covers foreigners holding a permanent or temporary residence permit, or EU long-term resident permit, in another EU Member State, EEA/EFTA state, Switzerland or the United Kingdom, together with qualifying family members, when travelling through Poland to their place of residence or stay. The official Polish text states: βcudzoziemcy posiadajΔ cy zezwolenie na pobyt staΕy lub czasowy albo zezwolenie na pobyt rezydenta dΕugoterminowego Unii Europejskiej, na terytorium innych paΕstw czΕonkowskich Unii Europejskiej [...] w celu przejazdu przez terytorium Rzeczypospolitej Polskiej do miejsca zamieszkania lub pobytuβ Official legal source: https://eli.gov.pl/api/acts/DU/2023/1403/text.html That is materially the situation in my case: I hold a valid Latvian EU residence permit; Latvia is an European Union Member State; I was travelling through Poland; I had an onward ticket from KrakΓ³w to Riga; Latvia is my place of residence. The official Polish immigration information also expressly states that entry into Poland is not refused where a foreign national is transiting Poland in order to exercise a long-term visa or residence title issued by an EU Member State, subject to the relevant individual exclusion. All my plans were disrupted. I couldn't go to work on Monday. I experienced severe stress.- Sharjah-Krakow
- Economy
Christina D
Verified | Sep 28, 2026London-Kuala Lumpur
Economy
Technical problems
Your edit works. I only fixed the typo ("expens") and tidied the last sentence. Here is the final version to paste: --- Flight G9266 (London Gatwick to Sharjah, 21 Aug 2026) was delayed about 2.5 hours on the tarmac. Scheduled departure was 10:00 and actual was 12:30. Scheduled arrival was 20:30 and actual was 22:40 (Flightradar24). Ground crew at Gatwick told us the cause was a technical fault, and ground crew at Sharjah confirmed this on arrival. I missed my connection, G9800 to Kuala Lumpur, which was on the same booking (PNR 6ETVS0). I was rebooked to 22 Aug and reached Kuala Lumpur about 24 hours late. Air Arabia has given shifting reasons. First it said an airport issue, then a technical fault, then a bird strike (decision on claim 20282619, 21 Sept), then only "policy criteria". It has provided no evidence for a bird strike. Its email addresses reject messages automatically, and it has since opened case #20283585 with no timeframe. My correspondence is attached. Please pursue my UK261 compensation only. I have sent my additional expenses to my travel insurance company separately and am still awaiting their response.- London-Kuala Lumpur
- Economy
Murtaza G
Verified | Sep 3, 2026Bergamo-Sharjah
Economy
Request partial refund for connection flight missed due to flight G9794 delay from Milan-Bergamo to Sharjah
I am Ghulam Murtaza, date fo birth 07/03/1972 and country of residence: Italy. Yesterday on 2nd of septembre 2026 I flow form Milan-Bergamo to Sharjah but the flight was delay more than 2 hour, so I missed my connection flight from Sharjah to Sialkot. I kindly ask for partial refund for this trouble created by your schedule.
- Bergamo-Sharjah
- Economy
- Loss: β¬500
- Desired solution
Prasanna A
Verified | Sep 1, 2026Bangalore-Prague
Economy
No reason given
I am demanding a full reimbursement of 140 AED (equivalent to 851β07 CZK) for forced visa-on-arrival charges at Sharjah Airport. My booking was a single connection from Bangalore to Prague. Due to the delay of Air Arabia flight G9774 reaching Sharjah on 18.08.2026, I missed my connecting flight to Prague. Air Arabia correctly acknowledged responsibility by providing a hotel and food for two days. However, to access the hotel provided by the airline, UAE immigration required me to obtain a visa on arrival. As this visa expense was a direct, unavoidable consequence of their flight delay and a mandatory requirement to utilize the accommodation they provided, it falls under the airline's Duty of Care. Hence seeking reimbursement of the on arrival visa charges paid.- Bangalore-Prague
- Economy
Abdul Rashid R
Verified | Aug 31, 2026Doha-Tbilisi
Economy
Claim escalated to airline
No reason given
My wife and I spent three years meticulously saving money for our dream holiday to Georgia. However, Air Arabiaβs sequence of delays, mishandled connections, and total loss of our checked baggage completely ruined our trip and caused us immense financial and emotional distress. Summary of Events: 25th August 2026: We departed from Doha (DOH) to Tbilisi (TBS) via Sharjah (SHJ) with a 1-hour scheduled layover. Due to an Air Arabia flight delay out of Doha, we missed our connecting flight from Sharjah to Tbilisi. Our checked baggage remained with the baggage handling team in Sharjah. 26th August 2026: Air Arabia rescheduled our flight to Tbilisi for the following day. I repeatedly expressed concern about our checked luggage. Ground staff explicitly assured me that our luggage was safe and would be loaded onto the new flight. I double-checked with the boarding staff right before entering the aircraft on August 26th, and they guaranteed it was on board. Arrival in Tbilisi (26th August): Upon arrival at Tbilisi International Airport, our luggage was nowhere to be found. We spent over an hour filing a Property Irregularity Report (PIR) at the airport. Impact During the Trip: Our itinerary was completely derailed. Because our essential belongings were missing, we were forced to incur out-of-pocket expenses to purchase emergency clothing and personal essentials. I made daily calls to Tbilisi Lost & Found and Air Arabiaβs Georgia representatives, but received no actionable help or clear updates. 30th August 2026 (Return Journey): At Tbilisi Airport prior to departure, I updated the PIR forwarding address to Doha. During our return layover in Sharjah (where our flight was again delayed by 30 minutes), I spoke directly with ground staff. The representative admitted he had sent two emails to the baggage handling team on August 26th to transfer our bags, but confirmed they now have no record of where the luggage is. Upon landing in Doha, local Lost & Found informed us that the baggage had originally been returned to Sharjah. To date, neither Air Arabia nor any of the involved airport facilities can locate our luggage. The combination of delayed flights, a missed connection, false assurances from staff, and the total loss of our baggage transformed a long-awaited life event into an exhausting ordeal. I have retained all supporting documents, including boarding passes, original baggage claim tags, the official PIR report, and receipts for essential purchases made in Georgia. Please let me know your availability for an initial consultation to review our evidence, outline our rights under international aviation law (including Montreal Convention provisions for lost baggage and delays), and discuss the next steps for seeking formal legal recourse against Air Arabia.- Doha-Tbilisi
- Economy
- Claim escalated to airline
Kuol K
Verified | Aug 26, 2026Prague-Doha
Economy
I arrived 1 hour 80 minutes before flight to find checking counter not even opened than finally when I spoke to attendant they said I was too late which was a lie as I have videos and photo on my phone
- Prague-Doha
- Economy
Sarjitha Rani M
Verified | Aug 24, 2026London-Trivandrum
Economy
Claim escalated to airline
Technical problems
My 1 st flight was delayed from London Gatwick due to technical error and I losses my second flight from Sharjah and I waited 24 hours for next flight to my final destination- London-Trivandrum
- Economy
- Claim escalated to airline
Arjundas S
Verified | Aug 24, 2026London-Trivandrum
Economy
Claim escalated to airline
Technical problems
Flight del delayed from London Gatwick to Sharjah is only because of technical issues with flight . We saw all the engineers are doing some work on left wing . Due to this I lost my connection flight and waited for 24 hours for next one . And my complaint rejected by airline- London-Trivandrum
- Economy
- Claim escalated to airline
Dmitry Z
Verified | Aug 24, 2026Phuket-London
Economy
Hello. My return flight according to booking was from Phuket to London via Sharja. First flight was delyed. As a result I have missed my seconf flight. No email, no sms were recieved that my next flight is changed. After 3.5 hours in a queue to reach Air Arabia service desk I have recieved new boarding passes: 1. Flight time was changed from 17th of August 01:45PM to 18th of August 03:55AM. 2. Prepaid seats were changed for my under 18 yo kids (original seats were 4ABCD. New 4C and 4D for me and my wife. 30E and 30F for kids. But there were plenty of free seats in front part of the plane.) After negotiations I have recieved hotel and meal vaucher for our family of 4 + 1 more person who has lost her flight to London and must stay for the night in Sharja. From the beginig air company was telling that there are no available rooms in the airport. We can't leave the airport due to Visa requerements - but Me and my family doon't need visa for UAE. 3 hours sleep in Sharja hotel and loosing almost full day of our life was not what was expected from the return flight from holidays. Kind reagrds, Dmitry
- Phuket-London
- Economy
Madihah K
Verified | Aug 23, 2026Male-London
Economy
Claim escalated to airline
I was left stranded in Male airport as air Arabia refused my husbands Share code due to a system error that they did not want to resolve and was later sorted out by qatar airlines that same evening, however I had to pay roughly Β£1,400 for a new flight, and had lost out on nearly Β£900 for the original flight ticket prices, we also had to pay for food as we was left in the airport waiting from 7:20am till 8/9pm in the evening. No management was able to communicate with us or support us until 4 hours post missing our original flight and the communication from the manager of air Arabia called Mohammed hameed was appalling, he was only able to verbally apologise and also admitted that my husband should have been allowed to be boarded as he had a valid share code and valid passport, he later explained that we will not be compensated and that the next flight is fully booked. Which resulted in me and my partner having to book another flight with another airline. I was left crying in the airport and my husband was made to feel discriminated and embarrassed for his nationality. And is now scared to travel again.
- Male-London
- Economy
- Claim escalated to airline
Esmat K
Verified | Aug 23, 2026Male-London
Economy
Claim escalated to airline
I have asked air Arabia for written email and statements in regards to the airline refusing boarding at check in, however was told the manager verbally that this is against their airline policy which I know is false. I was left ignored by the airline with no support. I arrived to the airport at 7:20am for my flight at 0910am, proceeded to check in but was refused due to the airline declining the share code required from passenger Esmat Khawaja, He was then forced by the airline to pay an excessive amount for a new ETA which was later notified by UK GOV that he does not require an ETA as he is a resident and withholds the settlement scheme, Evisa and the share code which was all shown to the airline staff member. The airline worker then left us stranded by walking away with no communication at all and no offer to re book us onto a second flight once she had realised we have missed our flight due to the airline team delaying us. When asking to speak to a manager the airline was very hesitant to even provide names and call the manager, it took us 4 hours in the airport just to be seen by a manager to only receive an apology but no solution, and was advised just to book another flight as their second flight and last flight of the day was fully booked. We missed out on the flight money that was missed, we also paid for an ETA which was NOT required and then had to pay a large amount for a new flight on the same day with Qatar airlines who seemed to have no issues with Esmatβs immigration status and was able to let him board with no complications or delays, Air Arabia also promised us they will speak to Qatar airlines to explain the situation from the morning of the flight to see what can be done however this was not done and confirmed by qatar airlines. Air Arabia left me feeling embarrassed and discriminated and left my wife emotional in the middle of the airport.
- Male-London
- Economy
- Claim escalated to airline
Karthikeyan D
Verified | Aug 7, 2026Vienna-Coimbatore
Economy
was scheduled to travel from Vienna to Coimbatore via Sharjah on 6 August 2026 with Air Arabia, with my scheduled arrival in Coimbatore at 3:35 AM on 7 August 2026. Unfortunately, due to a delay to my flight departing from Austria, I was unable to reach Sharjah in time to board my confirmed connecting flight to Coimbatore. Although I held a valid ticket and confirmed booking for the complete journey, I was denied boarding on the connecting flight. As a result, I was required to remain in Sharjah until the next available flight on 7 August 2026, causing a substantial delay and significant disruption to my travel plans. This disruption also resulted in direct financial losses. I had made prior arrangements for a trip to Coonoor on the morning of 7 August, travelling from Coimbatore, and had already booked accommodation at Addreley Bungalow, Coonoor. Due to the delayed arrival, I was unable to proceed with the trip and had to cancel the accommodation, resulting in a loss of βΉ5,138. Furthermore, I incurred β¬34 towards the On-Arrival Visa expense and approximately AED 45 towards food expenses in Sharjah on the night of 6 August. I acknowledge and appreciate that Air Arabia provided accommodation and meals for the additional stay on 7 August. However, the disruption resulted in the loss of valuable time with my family, cancellation of pre-planned arrangements, financial losses, and considerable inconvenience and disappointment. In view of the above, I respectfully request Air Arabia to review my case and provide the applicable compensation for the significant delay and missed connection, along with reimbursement of all eligible expenses and losses incurred as a direct consequence of the disruption. I am prepared to provide the relevant booking confirmations, cancellation details, receipts, and other supporting documents required to substantiate my claim. I kindly request that my claim be reviewed at the earliest and that I be informed of the compensation and reimbursement applicable in my case.
- Vienna-Coimbatore
- Economy
Lee G
Verified | Aug 5, 2026Rome-Sharjah
Economy
No reason given
Arrived at airport 3 hours early, and was in air Arabia bag check-in queue for 2 hours. Was clear they would not have this completed before all bags submitted. Maybe it was teething issues as itβs a new route. Flight was delayed 4.5 hours leaving. Arrived in UAE 4hrs 18 βmins late, no real explanation why. I got back in the early hours of the morning, had work a few hours later. Missed my ride home and it ruined my next day. Tried to claim directly through them, and itβs been a nightmare. Online form does not work correctly, emails on form are outdated, Iβve called them 5 times, multiple emails and lodged formal complaint. They still do not respond..- Rome-Sharjah
- Economy
Farah M
Verified | Jul 24, 2026Sharjah-Athens
Economy
Claim escalated to airline
The delayed luggage caused us to miss our ferry to Paros Island at 7:00am, it was scheduled 8 hours after we landed. By the time we finished filing the PIR and all, we couldn't cancel or reschedule. We also didn't have accomodation the next day in Athens, so we missed on our pre-booked accomodation in Paros and had to book an extra night in Athens
- Sharjah-Athens
- Economy
- Claim escalated to airline
Niera O
Verified | Jul 20, 2026Sharjah-Athens
Economy
Claim escalated to airline
All 3 passenger bags were not delivered and left at the airport. We only received out bags 25 hours later where we missed our ferry booking and Paros one night booking. We had to book an extra night in Athens and book another ferry the following night. We also had no toiletries and no underwear or anything as allll 3 bags didnβt make it. So we had to buy some essentials and pharmacy items and things to shower and change as we had to spend an extra day in Athens. Also extra taxis to go and come back from the airport to get our bags.
- Sharjah-Athens
- Economy
- Claim escalated to airline
Mohamed S
Verified | Jul 11, 2026El Aroui-Brussels
Economy
Dear Sir/Madam, I am writing to submit a formal complaint regarding the treatment of my husband at Nador Airport on 11 July 2026. Booking Reference: 826AB1 Route: Nador β Brussels Scheduled Departure Time: 3:20 PM My husband had a confirmed booking on the above-mentioned flight. He arrived at the airport at approximately 1:00 PM, more than two hours before the scheduled departure time. Despite arriving well in advance, he was informed that the check-in counter was already closed and, as a result, he was denied check-in and was not allowed to board the flight. Due to this situation, he was forced to purchase a new ticket for the following day at his own expense. This caused significant financial loss, unnecessary stress, and considerable inconvenience. We request a clear written explanation as to why a passenger who arrived well before departure was refused check-in. Furthermore, we request full reimbursement of the cost of the replacement ticket, as well as compensation for any additional expenses directly resulting from this incident. If we do not receive a satisfactory response within 14 days of receipt of this letter, we will have no choice but to escalate this matter by submitting formal complaints to the relevant aviation and consumer protection authorities and, if necessary, pursuing further legal action to protect our rights. We have also learned that several other passengers have experienced similar situations at Nador Airport. This raises serious concerns about the way passengers are being treated. We expect all travelers to be treated fairly, professionally, and with respect. The treatment of my husband was unacceptable and we urge you to conduct a thorough investigation into this matter. We look forward to your prompt response and to an amicable resolution. Yours faithfully,
- El Aroui-Brussels
- Economy
Dan R
Verified | May 27, 2026Δ°stanbul-Bangalore
Economy
No reason given
I told them the situation mildly assuming they would give me the refund. They said they cannot arrange a reimbursement. I had to pay a lot for my stay in bangalore and to find means to go to chennai was expensive and I missed an important business meeting on the day I was supposed to reach bangalore and from there to chennai. This caused a lot of unpleasant experience and overhead payments because of an flight overbooking issue where air arabia obviously overbooked too many seats and let the second flight go even knowing there are passengers from the first flight from Istanbul have booked to go the bangalore on the same night. They were so irresponsible to give arrangement of next flight that had me standing in a tightly crowded line with angry customers going to different parts of Asia for 7 hours straight. Please check the email screenshots and kindly help me get the refund as high as possible for the damages caused.- Δ°stanbul-Bangalore
- Economy
Md Ashraful A
Verified | May 25, 2026Dhaka-Istanbul
Economy
Claim escalated to airline
On 4 January 2026, I travelled from Dhaka (DAC) to Istanbul Sabiha GΓΆkΓ§en Airport (SAW) via Sharjah (SHJ) on Air Arabia flights G9519 (DACβSHJ) and G9287 (SHJβSAW), under booking reference 6FIU1L. This was the return leg of my trip to Bangladesh. My final destination was my home in Ludwigshafen am Rhein, Germany, which I reached via a separate Pegasus Airlines flight from Istanbul to Prague (PC303, 06 January 2026) and a FlixBus connection from Prague. Upon arrival in Istanbul on 4 January 2026, both of my checked bags failed to arrive at the baggage carousel. I immediately reported the missing baggage at the airport and filed a Property Irregularity Report (PIR reference: SAWG913262/04JAN26/2201GMT), handled by Ground Handling at Istanbul Sabiha GΓΆkΓ§en Airport. The two bags were described as follows: one black upright soft-material suitcase and one blue/turquoise upright soft-material suitcase, with baggage tag numbers G9560313 and G9560312. I received one bag after two days but the most important big bag was delivered after over a month. Duration of the Delay: The baggage remained missing for 32 days. Despite my repeated follow-up with Air Arabia, the airline failed to provide any confirmed delivery timeline during this period. The baggage was eventually delivered to Frankfurt Airport β not to my home address β and I finally received it at my residence in Ludwigshafen am Rhein only on 5 February 2026, after arranging and paying for a separate courier delivery. Impact and Hardship Caused: My checked baggage contained all of my essential winter clothing, footwear, and personal care items. I reside in Germany, where January temperatures are consistently below freezing and regularly drop to sub-zero levels. Without my luggage, I had no access to a winter jacket, thermal clothing, appropriate footwear, or basic toiletries. I initially chose not to purchase replacements, hoping the baggage would be returned within a few days. I managed the first two weeks by borrowing minimal items and incurring laundry costs to keep them clean. However, after more than two weeks had passed with no confirmed return date from the airline, it became clear that waiting further was no longer reasonable or sustainable. I was therefore forced to purchase essential replacement items on 19 January 2026 to protect my health and maintain basic hygiene. Expenses Incurred: All purchases were necessary, reasonable, and directly caused by the baggage delay. No luxury, recreational, or non-essential items are included in this claim. 1. Essential Winter Clothing β H&M, Mannheim (19.01.2026): β¬385.10 Items: winter jacket, trousers, shirts, thermal underwear, cap, scarf, socks, underwear 2. Toiletries & Personal Care β dm-drogerie markt (19.01.2026): β¬71.55 Items: toothbrush, toothpaste, razor, shaving products, shower gel, shampoo, deodorant, lip balm 3. Essential Footwear β Deichmann (19.01.2026): β¬74.95 Items: RIEKER shoes (winter-appropriate) 4. Baggage Delivery Charge (10.02.2026): β¬200.00 Air Arabia delivered the bags to Frankfurt Airport rather than my home address, requiring me to arrange and pay for a paid courier service to transport them to Ludwigshafen am Rhein. 5. Laundry Expenses (January 2026): β¬20.00 Costs incurred for washing the minimal borrowed clothing I relied on during the delay period. Total Claimed: β¬751.60 Prior Claim Submitted to Air Arabia: I submitted a detailed written reimbursement claim to Air Arabia Customer Relations on 22 February 2026, accompanied by all supporting documents including the PIR, purchase receipts, baggage tags, and delivery payment confirmation. Air Arabia has not provided any satisfactory response or reimbursement offer. Having waited well beyond the two-month period required before initiating dispute resolution, I am now filing this claim with AirAdvisor. Because Air Arabia doesnβt want to acknowledge or respond to my claim properly.
- Dhaka-Istanbul
- Economy
- Claim escalated to airline
Habeeb I
Verified | May 7, 2026Dammam-Madras
Economy
My connection flight to chennai from Sharjah Missed due to delayed flight from Dammam to Sharjah. It disturbed my domestic travel from Chennai.
- Dammam-Madras
- Economy
Mary W
Verified | Apr 5, 2026Nairobi-Phuket
Economy
On arriving at the boarding gate i was requested to have a sit and wait for my turn, when everyone passed through the gate: i was called and the Boarding gate agent claimed that there was an issue with my boarding passing and suggested to take me to Air Arabia customer care Desk. At the customer care desk they claimed that there must have been an issue with my baggage and later on said that it was a mistake,A mistake from their side. I was put into the next flight which was the following day.
- Nairobi-Phuket
- Economy
Andrii L
Verified | Apr 3, 2026Krakow-Nepalgunj
Economy
Refound missed for cancelled fly for over 14 working days already
PNR 6FXCYW PNR 6AS7RL a.anderson131297@gmail.com I have been waiting for 14 business days after requesting a refund. No emails, nothing, call centers keep giving incorrect and different information. Every operator gives different information, and when I ask to be connected to a manager, they just refuse. Please address it.Overall
- Refound missed
- nothing
- Krakow-Nepalgunj
- Economy
- Loss: β¬800
- Desired solution
Refund
Rahul A
Verified | Mar 26, 2026Kathmandu-Prague
Economy
Problems at airport
Time Zone : Asia/Katmandu Chat Started : Thu, 26 Mar 2026 07:45:31 (Thu, 26 Mar 2026 07:45:31) Anonymous User : Hi there! I am the Air Arabia support chatbot. I will do my best to assist you today. We process your data in accordance with our privacy policy https://www.airarabia.com/en/privacy-policy. (Thu, 26 Mar 2026 07:45:31) Anonymous User : Card: : Please choose from an option below to continue Connect me with an agent, Other Enquiries (Thu, 26 Mar 2026 07:45:33) Rahul Adhikari : Connect me with an agent TextPostBack: Connect me with an agent (Thu, 26 Mar 2026 07:45:34) Anonymous User : Sure. Let me gather some quick details first for our agent to help you faster. (Thu, 26 Mar 2026 07:45:35) Anonymous User : ContactDetailsForm: Contact Details (Thu, 26 Mar 2026 07:45:59) Rahul Adhikari : Submit ContactDetailsPostBack: 1790932b-b327-4bcd-8c2c-faf9048a1174:6IP6ZJ PHONE_NO:+4915209021029 c1644e94-7b17-427b-973e-52db6cdd3721:Hello My flight has been cancelled?? (Thu, 26 Mar 2026 07:46:00) Anonymous User : Please wait while we connect you to a live agent. (Thu, 26 Mar 2026 08:01:06) Anonymous User : Card: : We apologize for the wait. Our agents are currently assisting other customers. Would you like to continue waiting to chat or submit a support case for prompt assistance? Continue waiting, Raise a support ticket (Thu, 26 Mar 2026 08:06:07) Anonymous User : It looks like you've been inactive for over 5 minutes, so we are closing this chat. If you have any further questions or need assistance, please don't hesitate to reach out to us again, thank you.- Kathmandu-Prague
- Economy
Dominik H
Verified | Mar 12, 2026Phuket-Vienna
Economy
Claim escalated to airline
No reason given
Our flight was cancelled approximately 3 days before departure without any reason given. There was no communication from your side at all. I tried to contact support multiple times through support chat, WhatsApp, and email, but I received no response whatsoever. We requested a rebooking, but again there was no reply from their side. Because of this situation, we were forced to buy new tickets to Bangkok at our own expense, and now we are trying to leave from here.- Phuket-Vienna
- Economy
- Claim escalated to airline
Dawid M
Verified | Mar 7, 2026Krakow-Bangkok
Economy
No reason given
My journey from KrakΓ³w to Bangkok via Sharjah was booked under a single reservation. Due to a delay of the first flight from KrakΓ³w to Sharjah, I missed my connecting flight to Bangkok. I was rebooked on a later flight and arrived at my final destination in Bangkok approximately 10 hours later than scheduled. No explanation for the delay was provided by the airline.- Krakow-Bangkok
- Economy
Gramya B
Verified | Feb 27, 2026Kochi-Vienna
Economy
My flight from cochi to sharja was delayed on 26 feb 2026 and they said they will give next day flight. But on next day they said no seat available. And they give next day flight boarding pass. I have to wait almost 3 days in airport.
- Kochi-Vienna
- Economy
Jackson J
Verified | Feb 26, 2026Bahrain-Nagpur
Economy
Claim escalated to airline
I am writing to formally request a refund to my original payment method instead of a credit shell, in relation to the disruption and inconvenience I experienced during my recent journey via Sharjah. While I understand and accept that there was a delay due to adverse weather conditions, the missed onward connection was not caused by weather, but rather due to operational handling at Sharjah Airport. Despite arriving at the boarding gate on time, the gate staff denied boarding, stating that the flight plan had already been finalised. This resulted in my onward connection being missed. Furthermore, when I requested a return flight to Bahrain, I was issued a boarding pass; however, my checked-in baggage was not connected to Bahrain. This forced me to return once again to the airport to retrieve my baggage, causing additional distress and inconvenience. This baggage mishandling was clearly not related to weather conditions, but to internal coordination failure. In addition to this, I was required to stand in the Air Arabia office queue at Sharjah Airport for over three hours for assistance. Due to these compounded delays and mismanagement, I tragically missed my fatherβs funeral, a loss that cannot be undone and has caused me immense emotional distress. Given the circumstances: β’ Denial of boarding despite timely arrival at the gate β’ Missed onward connection due to airline operational decisions β’ Failure to transfer checked baggage on the confirmed return flight β’ Excessive waiting time at the airport service desk β’ Severe personal loss caused by the above issues I strongly request that my booking be refunded to the original mode of payment, rather than being issued as a credit shell. I hope Air Arabia will review this matter empathetically and fairly. I would appreciate a prompt resolution, as I genuinely expected better support in such a situation.
- Bahrain-Nagpur
- Economy
- Claim escalated to airline
Mansoor Ali P
Verified | Feb 24, 2026Kochi-Dammam
Economy
No reason given
I had booked a flight from Cochin to Dammam on 13 February 2026 under reservation confirmation number 648FDL. There was no delay announced until after I had completed check-in. Subsequently, I received an email notification stating that departure of flight G9423 to Sharjah was delayed, with a revised departure time of 6:10 AM. Due to this delay, I missed my connecting flight G9163 to Dammam. At Sharjah Airport, the Air Arabia team was not adequately responding to passenger concerns and was unable to clearly communicate the next available arrangements. After waiting in the queue for approximately 1.5 hours, my travel was rescheduled and I was issued a new boarding pass on flight G9 167 to Dammam, departing at 16:15 (UAE time) and arriving at 16:45 (KSA time). As per my original booking, I was scheduled to arrive in Dammam at 08:55 (KSA time). This resulted in a total delay of approximately 8 hours, causing significant inconvenience and loss of productive time.- Kochi-Dammam
- Economy
Alexey V
Verified | Feb 24, 2026Bergamo-Sharjah
Economy
Claim escalated to airline
No reason given
I got a meal voucher at the check-in desk in airport for 15 Euros. I didn't have any other contacts with the airline.- Bergamo-Sharjah
- Economy
- Claim escalated to airline
Anonymous member
Verified | Feb 23, 2026Calicut-Sharjah
Economy
Flight delay. Cannot attend meeting in office.
Flight delayed in Ccj. And flight diverted to fujairah and delayed then arrived Sharjah airport. I cannot go to office.- Calicut-Sharjah
- Economy
- Loss: β¬1000
Mahmoud R
Verified | Feb 21, 2026Cairo-Sharjah
Economy
Terrible costumer service , very bad and pooring
We delayed for 5 hours We didn't landed in SHJ They didn't bring water for drinking They delayed and didn't response for any thingOverall
- Very delayed to bring water , and stayed in RAK for 3 hours instead off arriving SHJ
- Nothing good
- Cairo-Sharjah
- Economy
Mir Irfan M
Verified | Feb 14, 2026Sharjah-Delhi
Economy
The staff and the head made nonsense arguments. Just enjoyed our misery and left us u attended headed by both air india and air Arabia direct staff.
- Sharjah-Delhi
- Economy
Zeiad H
Verified | Feb 12, 2026Alexandria-Salalah
Economy
Delayed flight led me to miss my other flight and spend 7 hours more inside the airport
my flight (G9581) from HBE to SHJ was delayed for 3 hours, which led me to miss my flight (G9390) from SHJ to SLL and wait for 7 more hours inside of sharjah airport in very poor conditions, passengers were sleeping on the ground inside an overpacked tent, when i asked for a hotel room to get a rest they refused and told me that they can't do it, the customer service was so badOverall
- my flight from HBE to SHJ was delayed for 3 hours, which led me to miss my flight from SHJ to SLL and wait for 7 more hours inside of sharjah airport in very poor conditions, passengers were sleeping on the ground inside an overpacked tent, when i asked f
- Alexandria-Salalah
- Economy
- Loss: β¬260
- Desired solution
Fatma S
Verified | Jan 26, 2026Bahrain-Abu Dhabi
Economy
I booked a round-trip flight for myself and my wife to the Kingdom of Bahrain for the purpose of changing our visa status in the United Arab Emirates. Upon our arrival at Bahrain International Airport, I was instructed to go downstairs to print the boarding passes for the return flight. After doing so, I was delayed at the airport and then informed that my name and my wifeβs name were not included on the passenger list. We were forced to wait until a responsible officer arrived, and during this time the aircraft departed without us, despite having a confirmed booking. My wife was pregnant at the time, and we were compelled to remain at Bahrain International Airport for approximately ten (10) hours. This caused us significant physical and emotional distress, particularly for my wife due to her medical condition.
- Bahrain-Abu Dhabi
- Economy
Khaled A
Verified | Jan 26, 2026Bahrain-Abu Dhabi
Economy
I booked a round-trip flight for myself and my wife to the Kingdom of Bahrain for the purpose of changing our visa status in the United Arab Emirates. Upon our arrival at Bahrain International Airport, I was instructed to go downstairs to print the boarding passes for the return flight. After doing so, I was delayed at the airport and then informed that my name and my wifeβs name were not included on the passenger list. We were forced to wait until a responsible officer arrived, and during this time the aircraft departed without us, despite having a confirmed booking. My wife was pregnant at the time, and we were compelled to remain at Bahrain International Airport for approximately ten (10) hours. This caused us significant physical and emotional distress, particularly for my wife due to her medical condition.
- Bahrain-Abu Dhabi
- Economy
Greta Rosalia P
Verified | Jan 19, 2026Colombo-Bergamo
Economy
Claim escalated to airline
Good evening, I am writing to formally request financial compensation, in addition to the reimbursement of expenses, regarding booking 6NPTO6 for myself, Greta Rosalia Procentese, and Vittorio Bagnoli. This claim concerns our return journey on 16/01, departing from Colombo (Sri Lanka) to Bergamo (Italy) via a layover in Sharjah. During our stopover in Sharjah, I was denied boarding for the connecting flight to Bergamo on 16/01, which was scheduled to arrive at 11:00 AM. During our first flight (Colombo β Sharjah), we had alerted the cabin crew about our tight connection. They reassured us, stating they had informed ground staff and that there would be no issues with our transit. This information proved to be incorrect. Your team eventually provided us with new tickets for the following day, arriving in Bergamo at 08:40 PMβnearly 34 hours later than originally scheduled. This delay caused significant issues, as we had professional commitments on Friday afternoon which we were forced to miss. While it would have been a pleasure to extend our stay in Sri Lanka until Sunday under different circumstances, I specifically chose a Friday morning return for professional reasons. Being unable to attend to these commitments has caused serious complications. The overall management of the situation was unprofessional and caused us great physical and mental stress: β’ Baggage Handling: Once we received our new tickets and hotel voucher, we requested our checked luggage to access personal items for the night. We arrived at the baggage office at 7:30 AM, exhausted after a night flight. We were told to wait one hour; instead, we waited three hours, increasing our exhaustion and anxiety that our bags might be lost. During this wait, we purchased breakfast at the airport duty-free, for which we request a reimbursement of 34.5 AED. β’ Hotel Experience (Golden Tulip Sharjah): We arrived at the hotel around 11:00 AM. After providing our passports for check-in, we were told to have breakfast immediately. We had only 5 minutes as the dining room was closing and very little food remained. Back at reception, despite our exhaustion, we had to wait over an hour to receive our room keys. Furthermore, the electronic key was not programmed correctly, preventing immediate access to the room and further increasing our stress. The hotel lacked basic hospitality standards; for instance, no assistance was provided with luggage during check-in or check-out, which is standard practice in the hotels we usually frequent. β’ Hygiene Standards: Both the room and the facility were dirty (please see the attached photo of the bedsheets). Furthermore, we spotted a cockroach in the restaurant. β’ Lack of Amenities & Additional Costs: Our pickup was scheduled for 1:00 PM the following day, totaling 26 hours at the hotel. We hoped to use the pool to pass the time, but upon check-in, we were informed it was unavailable. Consequently, to manage the 26-hour wait, we traveled to Dubai to spend our time. I have attached taxi receipts totaling 210.5 AED, for which we request reimbursement. β’ Logistical Failures (17/01): We were told the restaurant would open for lunch at 12:30 PM for a 1:00 PM pickup. However, at 12:30 PM, the staff refused us entry, claiming they would only open at 1:00 PM. After involving the reception, we were finally able to eat a rushed meal at 12:45 PM. We hurried to the 1:00 PM transfer (a bus shared with other passengers in our situation). Unfortunately, the departure was delayed by over 30 minutes because one passenger did not respect the schedule, arriving only at 1:35 PM. We finally reached the airport at 2:30 PM, an hour and a half later than planned. β’ Check-in Issues: At the Sharjah airport, staff had difficulty re-registering our checked bags for the Bergamo flight. We waited an additional 30 minutes at the counter, which caused a long queue. β’ On-board Meals: For our original flight on 16/01, we had pre-purchased meals. Your team failed to include these meals in our new tickets. For a 7-hour flight, we were forced to purchase food on board, totaling 84 AED, for which we request reimbursement. β’ Transportation Costs: Due to the delay, we missed the ride provided by a colleague who was supposed to pick us up on 16/01. Instead, we had to take a bus from Bergamo to Milan Central and then a taxi home, totaling 55.20 EUR, for which we request reimbursement. β’ In conclusion, I would like to emphasize the significant personal and professional distress caused by this flight change, as well as the poor quality of the flight and hotel staff. We are requesting formal compensation as per applicable regulations, in addition to the reimbursement of expenses totaling 55.20 EUR + 329 AED as per attachment. I look forward to your prompt response and a swift resolution to this matter. Best regards, Greta Rosalia Procentese & Vittorio Bagnoli
- Colombo-Bergamo
- Economy
- Claim escalated to airline
Ashwin M
Verified | Jan 7, 2026Warsaw-Kochi
Economy
My first flight from warsaw to sharjah delayed more than one hour. So due to that my second flight from sharjah to cochi i missed. And they haven't done any compensation or next flight for us. They only settled food and accommodation. We are still stuck at sharjah till now. We defenetly need a compensation and also refund of our on arrival visa that costed in sharjah. Hope we can get the compensation soon
- Warsaw-Kochi
- Economy
Akshay P
Verified | Jan 7, 2026Warsaw-Kochi
Economy
The flight late from the first place warsaw for about 1 hour and when we reached at the next stop our next flight already went causing us loss of money for taking our visa at the current location Sharjah.
- Warsaw-Kochi
- Economy
Olivier V
Verified | Jan 4, 2026Salalah-Jaipur
Economy
Dear Sirs, Please kindly find attached my correspondence with the airline (Air Arabia) and with the Omani Civil Aviation Authority regarding my denied boarding at Salalah Airport in Oman last February 2025. As you will see, the airline made a grave mistake and denied my boarding alleging that my Indian ETA VISA was only valid for 30 days while instead the same (see it enclosed here, attachment 5) is valid for 5 years. Unfortunately, this past months have been a series of forth and back between me and the airline first, with no results whatsoever. Instead of talking to humans, it felt talking to machines. I then contacted the Omani civil aviation and even them, instead of looking into the matter which I clearly explained (see correspondence) they just wrote me back repeating the (false) excuses give by the airline, which are wrong. Even AI services (both Grok.com and ChatGPT) confirm - after uploading my ETA PDF onto their service - that the airline was wrong in denying my boarding; See Grok here - https://grok.com/share/c2hhcmQtMg_e06c07ba-2c1d-443c-bc05-3fb1b1c00166 And see Chatgpt here - https://chatgpt.com/s/t_6959f3a179d881919397183ea30c9a56 I hope you can help. If you deem appropriate to increase the compensation demanded in light of the indecent treatment received so far, please feel free to do so. To me, this is a combat not much for money but for justice, as I was wrongly (and very arrogantly treated) by the airline staff, something that never happened to me in more than 25 years of travelling. I would also be willing - if the case is successful (as it should) - to increase the share of the compensation that you could take. Hereunder, I copy and paste what I wrote to the Omani Civil authority back in November (see attachment 2) so that you can have a clear picture of the matter. I'm eager to hear your feedback. Thank you very much Olivier Vuigner ---- email written to Omani Civil Aviation Authority (attachment 2 - Director of the Department of Economic Regulation Civil Aviation Authority P.O. Box: 1, P.C. 111 Muscat Sultanate of Oman Dear Sir, After many months of back and forth with the airline Air Arabia due to a denied boarding at Salalah Airport on February 21st 2025 I am sadly forced to write to you as a last resort. I am indeed very sorry for this long letter, but the case is quite complicated and I believe a thorough description is needed. I briefly summarize here how the events unfolded; I remain of course available by phone (+41 77 432 00 57) in case further details were needed from my side. I departed from Switzerland on January 30th 2025 bound for Oman, where I was supposed to stay for three weeks before proceeding on February 21 to India (Jaipur), for a three-week stay. I was then supposed to return from India on March 17th with arrival in Switzerland on the 18th. Before departure, I diligently β and carefully following all instructions β obtained a 5-year βe-Tourist Visaβ electronic visa for India with issuance date January 21, 2025 (see β attachment 1). At the time of the visa application, I β diligently β chose the βJaipurβ option as the city of arrival in India. The stay in Oman went optimally, without any problems. Oman is indeed a beautiful country and the people there are indeed extremely kind. Unfortunately, however β one week before departure to India β on February 19th 2025, Air Arabia sent me an email message with a new itinerary different from the one originally booked on December 29th (see β attachment 2). The itinerary booked on December 29th provided for a daytime Air Arabia flight departing from Salalah (southern Oman) to Abu Dhabi (UAE) and then continuing to Jaipur with a βcode-shareβ flight on an Etihad aircraft with Air Arabia flight numbering. I had booked this flight expressly to avoid arriving in India at night, but Air Arabia changed it one week before, reprotecting me on a night flight (see β attachment 3) via Sharjah (UAE) with arrival in Jaipur, India, in the middle of the night. Given the lack of alternatives and the fact that this change was communicated only one week before the date of travel, I had to accept the change. The real problems, however, arose on the evening of February 21st, at the time of check-in at Salalah airport where β unfairly, arbitrarily and with rare arrogance and rudeness β I was not allowed to check in and board the Air Arabia flight, citing the β false β invalidity of my visa for India. I performed the normal check-in for the Salalah β Sharjah β Jaipur flight at the Air Arabia counter and β once the luggage was tagged β I was told to go (without sending the luggage to the plane) to a company employee who was sitting at another counter for the βvisa checkβ. This Air Arabia employee β who did not introduce himself β was immediately very rude to me (indeed a bad and mostly unusual surprise in Oman, where all the people I met through my journey were all extremely polite and friendly); after reading the electronic visa (see β attachment 1), he simply told me βyou cannot travel to Jaipur, your visa is not validβ. This led to a long discussion β which I tried on my part to keep within normal parameters of courtesy, although the interlocutor was extremely rude to me β which I do not believe it is necessary to report in detail. On my part, I repeatedly pointed out to the employee how on the second page of the electronic visa PDF (point 6 β see β attachment 1, page 2) the Jaipur airport was clearly mentioned as one of the 31 Indian airports where entry with the βe-visaβ was permitted. In the face of my protests, the reasons given by the Air Arabia employee for denying boarding were at least confused and changing. The first reason was the β senseless β one that Jaipur airport did not have the facility for the electronic visa. In the face of my protests, the employee then claimed to have contacted the Air Arabia representative at Jaipur airport twice via WhatsApp, who informed him that the electronic visa was not valid for arrival in Jaipur. I repeatedly pointed out to the employee my long experience in the tourism industry (I have worked off and on in the industry since 1997 and in 2005 I also got a diploma in tourism management from a government school here in Switzerland) as well as the fact that what he claimed contradicted what was written on the Indian electronic visa itself (see β attachment 1, point 6, page 2) as well as the βTIMATICβ information from IATA (TIMATIC, the program used by airlines for visa checks). For this purpose, I attach (see β attachment 4) a simulation of mine from the βiatatravelcentre.comβ site (which uses the TIMATIC system) for the Salalah β Sharjah β Jaipur route where it is clearly (highlighted in yellow by me) specified that my visa was valid. Several times I commented to the employee that it is not up to the Air Arabia representative in Jaipur (whose name the employee always refused to specify) to decide whether a visa is valid or not, but that the company must instead strictly adhere to the rules of the Indian authorities (i.e., what is written on the visa, attachment 1) and the IATA provisions (see β attachment 4). As I pointed out β without success β to the Air Arabia employee, if this were not the case, air transport and the whole airline industry would turn into a jungle, where visa requirements would be decided arbitrarily by airlines and not by the competent authorities. There was, however, no way to change the employeeβs mind, who was always extremely rude to me. The same employee then β rudely β forcefully tore the tag (which had already been printed) from my luggage and told me in a bad way βyou cannot travel, periodβ. At this point, I requested to speak with the manager, and he informed me β even more rudely β that the Air Arabia manager at the airport was himself. I then asked for his business card, which he refused to give me, telling me only that his name was βMohammedβ (a very common name throughout the Muslim world). In the face of my request for written confirmation of the boarding denial, he also refused. At this point, I tried to take a photo of this person β rude, arrogant and ill-mannered but β once I succeeded β he even called the airport police. The police β very politely (unlike the employee!) β asked me politely to delete the photos, which I did immediately. At the time of the arrival of the airport police, an airport manager was also present who β (also very politely) β washed nevertheless his hands of the matter, saying he could do nothing and advising me to contact Air Arabia and file a complaint, as well as to visit the companyβs office in the city centre (which I did the next day). Given the impossibility of reasoning with the Air Arabia employee, I therefore returned to the hotel, where I immediately booked a flight for the next day to Muscat (since Salalah is a rather isolated city with few international flights) where I would then decide what to do. The next day β February 22nd, 2025 β before departing for Muscat, I also went to the Air Arabia city office where I found a very polite employee, Ms. Jerisha, to whom I explained the problem in detail and who promised me that she would try to do something. That same evening of February 21 at the hotel, I also contacted Air Arabiaβs central complaints service via WhatsApp (see β attachment 5) whose attention has been β allow me to underline β disastrous ever since. They first responded via email a week later (see β attachment 6) with a response that made no sense at all (to which I responded very irritably, unfortunately with some typing errors since I was writing from my cell phone, see pages 2 and 3 of the same attachment 6). Until now they have not changed their mind, sticking to this senseless excuse for denying me boarding into the plane. That same evening and the next day, I then tried to contact both the Indian government visa service (see β attachment 7, page 3) and Jaipur airport (see β attachment 8) by phone and email to confirm once again the validity of my visa. On the morning of February 22, I managed by phone β and after long waits β to get confirmation from Jaipur airport that confirmed the validity of the visa; however, I was unable to communicate by phone with the Indian government visa service. However, after various attempts lasting several days, I obtained written confirmation from both (see β attachments 7 and 8). I note that I sent these same confirmations to Air Arabiaβs WhatsApp complaints service as well as to Ms. Jerisha at the Air Arabia office in Salalah without receiving a response. The impossibility of receiving written confirmation from both these services in a short time led me β also to avoid further surprises and frustrations β to conclusively cancel the trip to India and to return to Switzerland via Morocco, a destination for which I found an excellent price on February 22 departing from Muscat on the 25th. On February 22, I therefore returned β at my own expense to Muscat with Salam Air. Upon arrival at Muscat airport, I allowed myself β informally β to pass by the Etihad check-in counters (one of the few foreign airlines with direct flights to Jaipur); the employees present (very polite) obviously informed me that my visa was obviously valid. On February 25, I consequently departed from Muscat for Casablanca (Morocco) via Abu Dhabi and stayed in Morocco until March 18, when I returned to Switzerland. As soon as I returned on the 19th, I contacted both Ms. Jerisha at the Air Arabia office in Salalah and the Air Arabia complaints centre again, urging a response, but unfortunately without no success. Ever since my return to Switzerland in March I have tried β also with the help of my travel insurance (ETI / Assista Protezione giuridica SA) to contact Air Arabia again. The response has sadly been zero. The airline refuses to look into the matter in a fair and objective way and instead sticks to its own interpretation even refusing to acknowledge the written evidence presented to them. The case has been now ongoing for months and indeed even the attempts by my insurance (see attachment 9, handled by Mrs Sandra Scharfenberger of ETI / Assista Protezione giuridica SA insurance) to contact the airline have yielded no results. The answer provided by the airline to the insurance is always the same, namely senselessly sticking to its own version of facts and refusing all written evidence. Written evidence back up by official documents issued by the Indian government and /or written confirmation by local airports or immigration authorities (attachment 1, attachment 7, attachment 8) The airline keeps claiming (see attachment 6 and 9) β against all written evidence as well as immigration rules β that my visa was supposedly not valid for travel since I was supposed β according to their imaginary interpretation of the rules β to enter India within 30 days of visa issuance. This is not the case, as my visa is (see attachment 1) valid for 5 years, not 30 days. This is clearly written and stated on the visa ETA itself (attachment 1) but Air Arabia refuses to even read the visa ETA correctly. I have worked in the tourism industry for years in both Europe and Asia and in more than 25 years of travelling I have never experienced anything of this sort. An airline has indeed to stick to the rules and it cannot make its own up as it pleases. If a visa β like mine - is valid for 5 years it is not up to Air Arabiaβs station manager in either Jaipur or Salalah to decide otherwise. I have contacted again this last October Mrs. Jerisha in Salalah (who has been the only kind person from Air Arabia with whom I have delt in the past few months) and pointed this out again. She personally (in case this were needed I have a copy of our WhatsApp conversation) seems to understand my point but she seems to suggest (not explicitly though) that the Air Arabia station manager in Jaipur refuses to acknowledge the fact that he is wrong. I have even sent Mrs. Jerisha in Salalah a copy of an AI (artificial intelligence using the GROK.com service) reply (after having uploaded into Grok.com also the PDF file of attachment 1) which clearly states that a 5-year visa like mine does not entail (contrary to what Air Arabia claims) the need to enter the country within 30 days. Here is the link to the answer from Grok.com (see - https://grok.com/share/c2hhcmQtMg%3D%3D_64b96170-0cd5-494d-9a43-6172a793c472) which I am also attaching in PDF format (see attachment 10). I have also checked with other AI systems (Deepseek and ChatGPT) and the answer is still the same; my visa is valid for 5 years and what Air Arabia claims β namely that I should have entered the country within 30 days of the visa issuance - is simply wrong and makes no sense. To conclude I would like to state again that I am sorry for having had to disturb you with this long email so many months after the deed. Unfortunately though, in mid-August my father sadly passed away and I had therefore no time until recently to return to the issue. I hope you will be able to help me to have Air Arabia at least acknowledge its responsibility and mistake; I am not looking for money (apart from ticket refund) but I do want an apology from the airline for the unprofessional behaviour and for all the inconveniences caused. I have also been thinking about writing to the Omani and UAE (since Air Arabia is from the UAE) embassies here in Switzerland but before doing that I wanted to contact you first and see if the matter can be solved with your help. Once again in case you want to contact me by phone you are welcome to do so at +41 77 432 00 57. I will be on holiday here in Switzerland until November 30th, being busy and unavailable only on Monday 17th and on Wednesday 26th November. I thank you already very much for the help. I look forward to hearing from you. Yours faithfully, Olivier Vuigner
- Salalah-Jaipur
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
From baggage issues to flight delays and cancellations, a lot can go wrong during an Air Arabia flight. If you’ve had a less-than-stellar experience, it’s important to let the airline know. You won’t only have a chance to air your grievances, but you might also be able to get compensated for the problem you had.
In this short guide, you’ll find all the contact information you need to reach out to Air Arabia, plus helpful tips to ensure you get a favourable response to your complaint.
Air Arabia Customer Service Phone Numbers
For general inquiries or to speak with customer service about flight cancellations or delays, choose one of the location-specific numbers below.
You can also reach Air Arabia on WhatsApp or via the chatbot on their website.These alternate methods might be a better option during busier travel times.
Location | Air Arabia Phone Number |
UK | +443303650852 |
Austria | +43720881357 |
Belgium | 0900 88010 (0.5 EUR per minute) |
France | 0890002353 (.50 EUR per minute) 0899 190023 (1.34 EUR per call, 0.34 EUR per minute |
Germany | 0049 0180 6404040 |
Greece | +30 215 560 8250 |
Italy | 895 895 3311 (0.24 Eur/call, 0.96 Eur/minute - 24/7) |
Netherlands | 0900 779 7790 |
Poland | +48224820111 |
Spain | 807 299 517 (Max. with VAT included: 0.87 EUR / min (landline) 1.54 EUR / min (mobile)) |
Switzerland | 0900 000 435 (CHF1.19 per minute) |
Phoning Air Arabia: Tips for an Efficient Call
- Be ready for long wait times. Phone lines can be tied up for up to an hour, especially during busy travel periods or when there are widespread flight disruptions.
- Organise your flight information. Air Arabia customer service agents will need your basic flight information to access your booking. Save time by making sure you have all your information to hand.
- Be aware of fees. Calling Air Arabia might be more expensive than you think. So when possible, use local numbers as they may have shorter wait times as well as lower fees.
Contacting Air Arabia on Social Media
If you cannot reach the airline by phone and you need help with a flight rebooking, you can usually get a response by sending the airline a direct message on their social media platforms.
Just exercise caution and avoid providing sensitive information via social media. Also be especially wary of unsolicited massages. Social media channels are rife with scams, so be sure to only use the official AIr Arabia social media pages.
- Air Arabia on Facebook: facebook.com/airarabiagroup
- Air Arabia on Twitter: x.com/airarabiagroup
How to Contact Air Arabia for Complaints
The best way to lodge a complaint is by contacting Air Arabia in writing. The airline provides several forms by area of concern, but if you need to email them directly, you can write to: customerrelations@airarabia.com
- Air Arabia complaint form
- For general questions or for flight delays
- To file an EU261 claim
- Lost or delayed baggage claims
- Damaged baggage
Tips for a Positive Response
- Include as many details about your situation as possible.
- Provide supporting documents like notes from previous conversations with airline representatives, photos, booking receipts, and boarding passes. These will help validate your complaint.
- Be professional and courteous in your message.
- Be persistent. Airlines can take a while to reach a decision about your case, so feel free to follow up with another message to find out where things stand.
Not Getting a Response? AirAdvisor Can Help
If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 830,000 passenger claims so far.
Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!Check Your Flight
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Air Arabia customer support contact details
Website:
www.airarabia.com
Phone
+443303650852
Mailing Address
Air Arabia Head Office Building A1, next to Cargo Entrance Sharjah International Airport P.O. Box 132 United Arab Emirates
Had Issues with Air Arabia Flight?
You might be able to get up to Β£520 (β¬600) for your trouble!
Search for my flight
Instant flight check
Did you have any connecting flights within this journey under the same booking?
No, it was a direct flight
Yes, I had to change flights
Related & Resources
Trusted By 830,000 Passengers
AirAdvisor is rated Excellent 4.5/5 based on 28,741 reviews from Reviews.io
Kamlesh Rani
Verified CustomerVery Excellent service and cooperative company. Done everything very quick and Easy.
2 days ago
Maja RaΕΎov
Verified CustomerA very simple, easy and quick questionnaire for resolving complaints.
1 week ago
Veronica Mc Entee
Verified CustomerIt is so easy just put in your information and submit. You don't have to worry about who to contact just fill in your details and air advisor look after everyything else .
3 weeks ago
Velina Petrova Tsvetkova
Verified CustomerIβd like to thank Air Advisor for their help. I didn't think Iβd get anything, but after two yearsβand with their assistanceβI received compensation. Thank you very much.
1 month ago
Luciano Moggia
Verified CustomerI used Air Advisor for the first time and received compensation for a flight that was delayed by more than three hours. There were some difficulties with the airline, and the process took two years to complete. Air Advisor had to involve lawyers and take legal action, which reduced the compensation to 50% of the original amount, exactly as clearly explained on their website. Overall, I am satisfied with the service and believe that Air Advisor did a good job handling my case.
1 month ago
Irzam Hardiansyah
Verified CustomerEasy, quick, and concrete. Got my claim money in my account within less than a month.
1 month ago
Noor Sajjad
Verified Customerthis was an amazing experience. AirLine (swiss air) rejected my claim, but with AIr Advisor i got the amount.
1 month ago
Alan Braude
Verified CustomerExcellent service Very efficient Great communication Would recommend very highly
1 month ago
Anderson Kimtai Limangura
Verified CustomerIβm very pleased with the service I received. The process of securing my compensation from KLM Royal Dutch Airlines was handled professionally and efficiently. Communication was clear, and I was kept informed throughout the process. I would definitely recommend their service to anyone seeking assistance with an airline compensation claim.
1 month ago
Sara Georgieva
Verified CustomerWas clear and efficient way, but you take 30% of the money.
1 month ago
Varsha Bacchus Khemraj
Verified CustomerAirAdvisor was very good, i just put my details and proof of my flight cancelled and they did all the work.
1 month ago
Tayan Mutagaya
Verified CustomerQuick and easy to understand with all questions well structured. The response was imediate as well.
1 month ago
Comfort Nantwi Dankyi
Verified CustomerTrust air advisor for all your air travel claims if you want efficiency
1 month ago
Veerasangappa Magadal
Verified CustomerGreat experience, it was easy to handle and smooth process
1 month ago
9 years experience
830,000+ claims
Specialist expert lawyers
No-win no-fee
AirAdvisor has been featured in:
View more