SAS Customer Service Contact Information for Complaints & Claims

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  August 14, 2025

Reviewed by:  Anton Radchenko

When your SAS flight doesn’t go the way you expected because of a delay or because your luggage took an unexpected detour, it’s normal to feel frustrated, anxious, or even angry. No one wants their plans disrupted, and it can feel like you’re fighting an uphill battle to get answers or compensation.

The good news is that SAS does have ways to help, and getting in touch doesn’t have to be complicated. Here’s how you can reach out, get support, and hopefully find a resolution that puts things right.

Speaking to SAS Customer Service by Phone

If you need immediate help, it’s often best to call and speak to a real person. Here are the main SAS contact numbers, depending on where you are:

If one line is busy, don’t hesitate to try another. The team is used to helping passengers from all over, no matter where you’re calling from.

Using SAS Online Forms for Complaints and Claims

If you’d rather not call, or if you prefer to keep things in writing, SAS makes it simple to submit your issue online.

First, visit the SAS Customer Service page, and then choose the right form for your issue:

• Flight delays or cancellations
• Baggage problems
• Refunds
• Other complaints

You’ll be guided through the steps so that SAS has all the details they need. The more information and supporting documents (like boarding passes or receipts) you can provide, the quicker they’ll be able to look into your case.

Chatting with SAS via Chatbot or Live Agent

You can also try SAS’s friendly chatbot, Ture, available to answer common questions 24/7. If your issue needs a human touch, you can switch to a live agent during business hours via the chat feature on SAS’s support pages

Reaching SAS on Social Media

SAS is active online, too. If you’re comfortable using social media, you can send them a direct message for quick queries or status updates:

• Twitter: https://twitter.com/SAS
• Facebook: https://www.facebook.com/SAS

Just remember, keep personal details private and only share sensitive information through direct messages, not public posts.

Helpful Tips for Contacting SAS

We know how stressful it is to reach out for help when your travel plans have gone sideways. If you’re already tired or upset, the last thing you need is another hurdle. But a little preparation can really make a difference, and we’re here to help you every step of the way.

Share Every Detail You Can

The more information you give, the easier it is for the SAS team to help. Include your flight number, booking reference, dates of travel, and a clear description of what happened. The small details matter.

Have Your Documents Ready

Gather your boarding passes, booking emails, receipts for any extra expenses, and even photos if your luggage was damaged. Having everything in one place saves you time and makes your claim much stronger.

Say What You’d Like to Happen

Let SAS know what you feel would make things right, whether that’s compensation for a delay, a refund for extra costs, or simply an apology. Being honest about your expectations helps everyone get to a solution faster.

Keep Calm and Be Friendly

We completely understand how frustrating flight problems can be. If you can, try to keep your tone friendly and polite when you speak or write to SAS staff. Sometimes a calm conversation really does get better results.

Take Note of Who You Spoke With

If you call, jot down the name of the person you spoke to and the time you called. This little detail can be a big help if you need to follow up later.

Be Patient, But Don’t Be Afraid to Follow Up

Sometimes these things take a little time, especially during busy travel seasons or after major disruptions. If you don’t get a response after a reasonable wait, it’s perfectly okay to reach out again.

Let AirAdvisor Take the Stress Off Your Shoulders

We know just how exhausting it can feel to chase up an airline for compensation or answers. If you’ve hit a wall or just don’t have the time, AirAdvisor is ready to help. Our team takes care of the paperwork and follows up with SAS, making sure your rights are respected. We’ve helped more than 830,000 passengers so far, including many dealing with SAS disruptions.

All you need to do is share your flight details and we’ll do the restJust enter your flight details below to get started.Check Your Flight

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Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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