How long does SAS take to respond to complaints?

Up to one month. If you receive a refund notice, it can take up to 7 days to see the funds in your account.

Is it worth complaining to Scandinavian Airlines?

Absolutely. Depending on your specific circumstances, flight disruptions can entitle you to up to €600 in compensation.

Does SAS have a live chat?

Yes, on their contact us page - it pops right up.

How much does SAS charge for special assistance?

Generally, there is no charge as long as you make a request for assistance within 48 hours of your flight departure.

Can you sue Scandinavian Airlines?

Yes, but if you’re planning to sue related to a delayed or cancelled flight, it’s much easier to contact us to file a compensation claim instead.

Fairly. In 2021, over 85% of SAS flights arrived within 15 minutes of the originally scheduled arrival time.

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NO WIN, NO FEE - EVER

We cover all legal costs, including court

YOUR CLAIM WINDOW MAY BE CLOSING

Just 3 minutes – add your flight number

YOUR DATA STAYS PRIVATE

Encrypted. Never shared with third parties

RATED 4.6/5 AFTER 32,640 REVIEWS

650,000 cases, 98% success rate

SAS Scandinavian Airlines Complaints

rating based on 611 complaints

www.flysas.com
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Mailing address

Flight left you disappointed? Let others know what happened

Post your complaint

Or see if you’re eligible for compensation

Flight left you disappointed? Let others know what happened

Post your complaint

See if you’re eligible for compensation

Customer support contact details

Website:

www.flysas.com

Phone:

+44 2076606876 UK

Mailing Address

EMAC House Unit 28 Suttons Business Park Sutton Park Avenue Earley Reading RG6 1AZ

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50% of complaints led to successful compensation payouts

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AirAdvisor is rated Excellent 4.6 based on 32,640 reviews

Adetoro Suleman

Verified Customer

My experience was a fantastic i will recommend to a friend family hundreds times quick ,reliable and trustworthy

15 hours ago

Deborah Roxanne Karels

Verified Customer

The only thing i had to do was provide all the info, and everything was taken care of. They kept me up to date of the process, so a very good experience

16 hours ago

Hawa Koshuma

Verified Customer

Air Advisor has got me the quickest respond when i raised my issue.And they solved it in the best way. I will always recommend you to my people.

18 hours ago

David Hill

Verified Customer

Very helpful and easy to excess,and very quickly dealt with my claim

18 hours ago

Bernie Paradela

Verified Customer

My experience was really good all staff of Qatar airlines are really approachable and kind and helpful

3 days ago

Lisa Du Toit

Verified Customer

Air Advisor is an extrmely professional and effective company. After trying, and failing, to submit our claim directly to the airline on numerous occassions, we were happy to receive the assistnace and have our claim settled so promptly.

1 week ago

Aykhan Nasibli

Verified Customer

The fee was too high. And lots of information to upload (KLM had this data and information already)

1 week ago

Lawrence Fundanui

Verified Customer

My flight was delayed by 24 hours and I received £361.42 compensation. The process was straightforward and worth it.

1 week ago

John Martins

Verified Customer

The process was handled professionally and concluded in a record time.