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Scandinavian Airlines (SAS) Complaints: Contact Number, Email, and Form

Scandinavian Airlines (SAS) Complaints: Contact Number, Email, and Form

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Nicolle Harwood-Nash

Last Updated:  

Unfortunately, it’s all too common these days to have an unpleasant experience while traveling. Airlines should know when your trip hasn’t met expectations, and the best way to advise them is to make a complaint. Read on to find out how to contact Scandinavian Airlines to lodge your complaint. Phone, live chat, and the SAS contact form on their website are all viable methods to contact the airline. Which one will work best for you?

What Can You Make a Complaint About

With everything that can go wrong on a flight, you can make Scandinavian Airlines complaints regarding anything from your flight delay compensation rights to poor SAS customer service. Cancelled flight compensation is another common reason to contact them. It’s also possible to make SAS complaints related to their fees for baggage, lost or damaged luggage, and issues with their website.

Whether you’re seeking Scandinavian Airlines delayed or cancelled flight compensation or a full flight refund when your flight is cancelled, start with contacting the airline in one way or another. And before you do so, it’s important to know your rights so that SAS can’t just give you the brush off.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

Know Your Passenger Rights

Knowing what you’re entitled to before you make a Scandinavian Airlines complaint will give you just the ammunition you need to get your complaint resolved and possibly receive compensation for your trouble.

For flights within the EU and even those arriving in the EU from other areas are governed by a strict regulation called EU 261/2004. Holding airlines Like SAS accountable for things like flight delays and cancellations is the main goal of this regulation. If your flight encounters a delay of more than 3 hours upon arrival or your flight is unexpectedly cancelled, you may be eligible for compensation for the inconvenience. To learn more about your exact rights, check out our article on EU passenger rights.

SAS Complaints

How to Make a Complaint to Scandinavian Airlines

When you’re making SAS complaints, your best bet is to do everything in writing. This provides a paper trail should you need to prove your case down the road. Plus, then the airline will typically reply in writing, giving you a clear record of their position.

It’s important to include all the pertinent information in your complaint. Start with your personal information and flight details. Then, provide a clear and concise account of exactly what happened to cause your complaint. Also, include any supporting documents that help to back up your claim. This can be anything from photos to itineraries to witness accounts.

When writing your SAS complaint, try to use language that makes it clear that you’re aware of your passenger rights. Reference things like “according to regulation EU 261” or “I am claiming my EU passenger rights.”

Ways to Get in Touch with SAS

Although not recommended, passengers can make a Scandinavian Airlines complaint by phone. Just head to the Contact Us section and choose your country or region to display the appropriate number. Within the same area, under the subheading Contact Forms, you’ll find the complaints form for flight delays or cancellations, baggage issues, EU 261 compensation, and many other scenarios.

SAS live chat is another useful method of contact during normal business hours. The chatbot appears as soon as you click on the Contact Us page - just start typing.

Scandinavian Airlines Complaints Email

There is no official SAS customer service email, and if you happen to find one, don’t use it because it’s probably not monitored by anyone. Instead of email, use the Scandinavian Airlines complaints form in their website’s Contact Us section. There are links for every eventuality, so make sure you choose the right one.

SAS Complaints Phone Number

The phone number to call depends on your country of origin. In the UK, the Scandinavian Airlines complaints number is +44 2076606876. The SAS customer service opening hours are generally from 09:00 to 19:00 from Monday to Friday, with slightly shorter hours on the weekend. These hours are always in the local time zone for your country.

Don’t forget that you should almost always make your SAS complaints in writing, so the phone number should only be used to obtain information.

Scandinavian Airlines Complaints Live Chat

There are two options available to contact SAS via chat. The first is a chatbot called Turi, which can generally answer basic and straightforward questions. The second, which is definitely better for complaints, is the live chat with actual customer service reps. It’s available during business hours only.

How to Fill Out a Scandinavian Airlines Complaint Form for Cancelled or Delayed Flights

The easiest way to file a formal complaint related to delayed or cancelled flights and denied boarding is through our website. Partnering with us will generally result in a more favorable outcome because airlines assume passengers aren’t aware of their rights and tend to deny claims on first contact.

Our excellent team of legal experts is always available to help you with a Scandinavian Airlines complaint. After successfully resolving thousands of complaints and even ones that were initially denied, you can count on us to get exactly what you deserve.

Use our free flight checker to determine your eligibility and compensation amount by filling out your flight details. Then follow the prompts to submit your complaint. It only takes a few minutes and will save you so much time in the long run.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

SAS Complaint Response Time

Expect complaints for compensation claims to be answered at a leisurely pace. If you haven’t received a response in more than 30 days, contact the airline and ask to speak to an SAS customer service manager to expedite things. Plus, the maximum response time permitted is 30 days. Let them know that you know they are in violation of this.

FAQ / Common Questions: Scandinavian Airlines Complaints

How do I make a complaint to SAS?

In writing, ideally. You can contact Scandinavian Airlines to make your complaint using live chat, contact forms, or by phone.

How do I contact SAS directly?

For instant replies, contact SAS using the UK phone number or using the live chat function on their website.

Does Scandinavian Airlines ever give refunds?

Yes, they are required to. EU 261/2004 stipulates that if your flight is cancelled, you’re entitled to a full refund. We can help you hold SAS accountable for this.

How long does SAS take to respond to complaints?

Up to one month. If you receive a refund notice, it can take up to 7 days to see the funds in your account.

Is it worth complaining to Scandinavian Airlines?

Absolutely. Depending on your specific circumstances, flight disruptions can entitle you to up to €600 in compensation.

Does SAS have a live chat?

Yes, on their contact us page - it pops right up.

Why is my Scandinavian Airlines refund taking so long?

Because the airline knows they have 30 days to respond and like to drag it out.

How much does SAS charge for special assistance?

Generally, there is no charge as long as you make a request for assistance within 48 hours of your flight departure.

Can you sue Scandinavian Airlines?

Yes, but if you’re planning to sue related to a delayed or cancelled flight, it’s much easier to contact us to file a compensation claim instead.

How reliable is SAS?

Fairly. In 2021, over 85% of SAS flights arrived within 15 minutes of the originally scheduled arrival time.

Nicolle Harwood-Nash

Author:

Nicolle Harwood-Nash

Job/Position: Content Creator

An accomplished copywriter and editor with over 15 years of global experience in copywriting and editing.

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Complaints

Chen-Yen Wei

No reason given

Jun 14, 2025
My flight Confirmation Number is HB6EUM. When we arrived at JFK from Arlanda on 7 Jun, we transferred to DL7296 but sat on the plane for six hours without departure. Then, we were told the flight had been cancelled. We contacted the customer service and rebooked the earliest available flight for the next day, and also had to book a hotel for the night. All the hotels nearby were fully booked, so we had to book the nearest one, the Sheraton Brooklyn New York Hotel (USD 351.19), which took us more than an hour to get to by taxi (USD 114.50). The next day, June 8, we took a cab (USD 83.20) to JFK and checked in for the rebooked flight DL5068, then headed to Chicago. We had planned to stay in Chicago for 4 nights and were scheduled to check into the Royal Sonesta Chicago River North on June 7; however, due to this issue, we checked in on June 8. The cost of the first night, June 7 (SEK 3414.79 = USD 361.36), cannot be refunded by the hotel. The total of the claimed amount: USD 910.25
Kimberley Rose Dooner

No reason given

Jun 11, 2025
I was due to arrive in Oslo at 10:30am, but due to the cancelled flight I didn’t arrive untill 15:40 which was the flight SAS offered instead. So I missed out in over 5 hours of my stay in Oslo which I was so disappointed about
Aleksander Ilnicki

Jun 6, 2025
Subject: Complaint – Denied boarding on flight SK753 CPH–GDN, June 6th 2025 Dear SAS Customer Service, On June 6th, 2025, I travelled with the following itinerary: • Flight SK1427: Stockholm (ARN) to Copenhagen (CPH), scheduled at 21:10 • Flight SK753: Copenhagen (CPH) to Gdańsk (GDN), scheduled at 23:00 Booking reference: ZEP28A Ticket number: 1172533483963 On the final leg (SK753), although I reached gate D2 at 22:50, I was denied boarding. Due to unclear airport signage and a slight delay on flight SK1427, I mistakenly entered the baggage claim area. After quickly clearing security again, I arrived at the correct gate 10 minutes before scheduled departure. The aircraft was still at the gate. Unfortunately, the gate was already closed, no staff were available, and when someone eventually appeared, I was simply told I could not board – no assistance or escalation was offered. As a result, I had to stay at the airport overnight and incurred additional expenses. I kindly request: • Reimbursement for expenses caused by the missed connection, • Consideration for compensation due to lack of assistance, • An explanation for being denied boarding despite arriving before scheduled departure. Boarding passes attached. Booking reference: ZEP28A Ticket number: 1172533483963
Meri Raelahti

No reason given

Jun 5, 2025
The SAS flight leaving from Athens was delayed and pre-arrival to Kastrup Airport, we were informed in the plane that we have been moved to a flight leaving 21:30 instead of the original paid flight leaving at 17:40.
Kaban Koochakpour

No reason given

May 29, 2025
I am writing to formally file a complaint regarding the severe disruption and mismanagement of my travel itinerary on April 13, 2025. I booked my full itinerary—Trondheim to Oslo, Oslo to Istanbul, Istanbul to Tehran—through Turkish airline website, expecting a seamless travel experience. However, Scandinavian Airlines canceled my Trondheim-to-Oslo flight (no airline send any notification, I found out when i was in the airport), which led to a cascade of failures that your customer service failed to resolve efficiently. Despite spending over two hours on the phone with Turkish Airlines representatives, no viable alternative was provided. This resulted in complete loss of all rest of my flights, additional expenses, and an undue burden on me as a paying customer. The SAS airline provided me another tickets (with SAS+ Qatar airline) as replacement the day after (14 April). Additionally this available replacement trip - on the next day - had a layover of 4 hours and 30 minutes between the first and second flight, which was over 2 hours and 30 minutes longer than my original layover of less than 2 hours. As Turkish Airlines sold me the tickets and was responsible for the full itinerary’s integrity, I expect to be reimbursed for the total ticket price of 14,797 NOK, as well as compensation for the inconvenience caused. In addition to the ticket cost, Beyond the ticket cost, I incurred further financial losses including transportation fees, meal expenses, +29 NOK (coffee in the airport) and one lost vacation day valued (at 2,129 NOK) that is 3000 NOK in total. I trusted Turkish Airlines to ensure a smooth travel experience, but the failure to notify me (neither SAS or Turkish airline) of flight cancellation or rebook my journey in a reasonable manner was highly disappointing.
Maria Isabel Alvarez Murillo

May 21, 2025
I waited in line for the desk staff from SAS airlines to let us in and they let some people enter and others didn't so the flight left with half the people at 11.30am no clear explanation provided, had to get rebooked to another flight in the evening

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