How to Make a Complaint with TAP Air Portugal: Contacts, Email and Form

Last Updated: August 09, 2024

If you face issues while travelling with TAP (Transportes Aéreos Portugueses) Air Portugal, it's essential to know how to submit an effective TAP complaint. At AirAdvisor, our goal is to uphold air passengers' rights. Overall, more than 330,000 clients have trusted AirAdvisor with their flight claims over the last 7 years.

In this guide, we highlight how to address concerns with Air Portugal, detailing issues that give you grounds on which to complain, what details to include when formally submitting a complaint, and tips for effectively engaging with the airline. We also cover how our expert team can assist you with the process. To increase your chances of success, click the button below to get expert help from our team of lawyers.

Check your eligibility for compensation

What Can You Make a Complaint About

When travelling with TAP Air Portugal, various situations might warrant a complaint and, in some cases, compensation. For instance, you might complain if you face a TAP flight delay, cancellation, denied boarding or miss a connecting flight as a result of TAP's doings.

Should you wonder how long flight delay for compensation, or how to claim cancelled flight compensation, understanding the criteria can help. For prolonged delays (3 hours or more) that disrupt your journey, you can seek TAP delayed or cancelled flight compensation. If TAP cancels your flight without offering a satisfactory alternative, you're entitled to explore the 'cancellation of flight ticket refund' option.

Besides delays and cancellations, there are other scenarios, like issues during booking, in-flight services, or post-flight customer care, where you might lodge a TAP complaint.

Know Your Passenger Rights

Europe air passenger rights are protected by EU261. This regulation mandates that airlines pay compensation for various inconveniences, such as delays or cancellations when travelling within the EU or on an EU-based airline. If you've faced such disruptions, submitting a 261 claim form is your pathway to seeking redress.

How to Make a Complaint to TAP

When submitting a grievance to TAP Air Portugal, clarity and detail are paramount.

Start With Your Personal Information: name (as on passport), contact info, and booking or ticket reference. This aids TAP in recognising and reaching out to you.
Detail Your Flight Specifics: flight date, number, and both the departure and arrival locations. This assists TAP in pinpointing the exact travel event.
Clearly State the Problem: be it a delay, cancellation, or service flaw. Including proofs like boarding passes or photos strengthens your case.
Mention What You Seek: whether it be compensation, apology, refund, or service changes. Clear expectations help TAP act effectively. Always communicate professionally to enhance resolution chances.

Ways to Make a Complaint to TAP

Below, you can find information on how to contact the airline:

TAP Complaints Email

They don't provide a complaints email address, though you can start email contact with the airline by submitting a complaints form, found on the 'contacts' page of their website.

TAP Complaints Phone Number

You can call them at any time on +351 211 234 408.

TAP Complaints Live Chat

They don't offer a live chat on their website but offer online support on Facebook and Twitter.

Disrupted flight? You might have a right to compensation - up to €600.Check Your Flight

How to Fill Out a TAP Complaints Form for Cancelled or Delayed Flights

Claiming compensation from TAP Air Portugal is streamlined with AirAdvisor's support. We manage the complexities, simplifying the process for you:

Begin on the AirAdvisor website by selecting 'Check Compensation' to initiate your claim. Input particulars of your disrupted TAP flight: flight number, date, and disruption type (delay or cancellation).
Depending on your eligibility for compensation, further details, like delay duration or TAP's alternative offers, might be needed next.
Once submitted, our legal specialists thoroughly assess your claim, liaising with TAP to validate facts and negotiate your compensation.

Remember, with AirAdvisor, you benefit from a 'no win, no fee' approach. Fees apply only when we successfully secure your compensation.

TAP Complaint Response Time

TAP Air Portugal is given a 30-day window to address your complaint. In their reply, they'll indicate if your complaint is acknowledged or dismissed, and upon acceptance, they'll present a compensation proposal.

FAQ / Common Questions: TAP Complaints

Still seeking answers? You might find them below:

Is it worth complaining to TAP?

Yes, it's worth voicing concerns to TAP as they may address genuine issues, offer resolutions or compensate for disruptions.

How much does TAP charge for special assistance?

Airlines under EU regulations, including TAP, are required to provide basic special assistance to persons with disabilities or reduced mobility at no extra charge.

Can you sue TAP?

Yes, like any other business entity, you can take legal action against TAP if you believe they have violated your rights or contractual obligations. However, it's recommended to consult with a legal professional about the specifics of your situation before doing so.

How reliable is TAP?

TAP Air Portugal is Portugal's national flag carrier and has been in operation since 1945. It's generally considered reliable in terms of flight operations and services, but individual experiences may vary. It's always beneficial to check recent reviews or performance metrics.

Flight Compensation Calculator:

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Complaints

Chandrika Pinnepalli

Influence by other flights

Oct 6, 2024

My flight from Toulouse to Lisbon got delayed, due to that I couldn't board the connecting flight to Valncia. By the time I reached Lisbon, Boarding gate is closed. Luckily, there was another flight to Valencia later in the noon, they shifted me to that flight and I had to wait for 4 more hours. I had to cancel my immediate plans in Valencia.

Anna Baileu

No reason given

Oct 2, 2024

Tap Portugal arrived late in Chicago which made me late for Lisbon flight to Paris so they changed my flight. They also forced me to check my carryon with my daily meds in it. They lost both of my bags. I’m now sick due to med withdrawal and cannot track down my bags that were supposed to be delivered 10 hours ago. I’m stranded on another continent with nothing but the clothes on my back. Airline gave no reason for delay. Told me I had to check my carryon due to full flight. I had 2 empty seats next to me. The flight from Chicago to Lisbon arrived one hour late. They booked me on the next flight but my baggage is missing. I missed 3 pre paid non refundable excursions today in Paris due to having to sit and wait on my lost bags. Ten hours later I’m still without anything.

Anastassia Germanus

No reason given

Oct 1, 2024

They put me onto another flight on the 15th of May, initially automatically putting me onto the next flight (Via Zurich which was difficult). So they put me on the flight via Lisbon on the 15th of May: Leg 1) 15th of May, flight TP481. At 12.25PM. I arrived at my final destination 2 days later in Faro 18h45. It was 20h00 when I finally got to sit down on my bed. Leg 2) 15th of May, flight TP1907. At 23.00PM [Here I took the bus to get to Faro independently because the earlier flights were full and I was not going to sit in the airport for over 6+ hours]. It cost me a lot of money and energy, I have an autoimmune disease and it was not a nice experience flying with TAP. Not the first time this happens that they are delayed or simply cancelled. I do not understand how they are a star alliance member. In my eyes TAP stands for "Take Another Plane".

S. V.

Deceitful charges TAP and fake Survey Lisboa

Sep 27, 2024

To Sofia Lufinha: Your company or advertising company should be denounced to the authorities. Nothing less than a 9 out of 10 and you CUT the survey. Every time. How can you expect to improve? After flying for the first time from England to USA with your Airline, here is my honest feedback: Your website is not well designed and full of problems. Hard to impossible to properly navigate on it. You do not even provide a proper interactive Lisboa AirPort plan/map. Your charges on luggage are not only extreme, but you are deceiving people as well. You send teasers, inviting to upgrades. All fake. For a second luggage advertised as 36 Euros you charge USD 118 after having already charged USD 91 for the first luggage. Your planes do not have a single charger for phones/media in 9 hours Transatlantic flights. When offered to chat with your reps to get help, -BECAUSE your site is confusing and take you into all kinds of tangents-, you want to charge 30% MORE of any purchase over the phone. Banana Republic tactics. Your deceitful tactics will repel honest people from your services. I personally will never fly TAP again, and I am frequent traveler with British and Virgin. I hope you will act upon this information to improve your airline service. image0.jpeg Sent from my iPhone On Sep 27, 2024, at 12:54 PM, TAP Survey wrote: Dear S.V., Thank you for choosing to fly with TAP Air Portugal from Lisbon to Miami on 22-09-2024. At TAP Air Portugal, we want to improve your experience every time you fly with Based on your recent TAP flight between Lisbon and Miami on 22-09-2024, how likely are you Thank you for your time and opinions, your answers will be decisive in helping us improve the service we provide. Thank you and we hope to see you shortly Sofia Lufinha TAP Air Portugal Chief Customer Officer

Preferred solution: Apology / Voucher, 2 luggage’s for USD 209 and we were not allowed to bring a carry on.

Loss: 209 EUR

Tjasa Suc

No reason given

Sep 27, 2024

Our flight on 20th of September (flight number: 863) from Venice to Lisbona was delayed, which resulted in a later flight to Funchal, Madeira (flight number: 1697). Our additional costs were (see the attachments bellow): • 2 pillows, ear plugs and a phone charger for 94,99 €; • parking ticket for our rental car in Madeira was 18,5 €, because we arrived so much later and we couldn't pick it up directly; • 13, 24 € for Bolt from Hotel in Lisbona back to the airport, because the pre-paid Bolt you organised for us was at the wrong address. Around 2 a. m., when we went to the hotel, we got dropped off at the wrong address, so we eventually walked to the hotel, but in the morning we got a Bolt to the airport, because we didn't want to miss our flight. Our flight booking number: KK6HDQ.

Petra Kuder

No reason given

Sep 26, 2024

Hi! We are sending you receipts of all the expenses we had because our flight on 20th of September (flight number: 863) from Venice to Lisbona was delayed, which resulted in a later flight to Funchal, Madeira (flight number: 1697). Our additional costs were (see the attachments bellow): • 2 pillows, ear plugs and a phone charger for 94,99 €; • parking ticket for our rental car in Madeira was 18,5 €, because we arrived so much later and we couldn't pick it up directly; • 13, 24 € for Bolt from Hotel in Lisbona back to the airport, because the pre-paid Bolt you organised for us was at the wrong address. Around 2 a. m., when we went to the hotel, we got dropped off at the wrong address, so we eventually walked to the hotel, but in the morning we got a Bolt to the airport, because we didn't want to miss our flight. Our flight booking number: KK6HDQ.

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TAP Air Portugal Complaints

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How to Make a Complaint with TAP Air Portugal: Contacts, Email and Form

What Can You Make a Complaint About

Know Your Passenger Rights

How to Make a Complaint to TAP