Enter Air Complaints: Contact Details, Feedback Form, Email, and Phone Numbers

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  June 19, 2025

Have you had a recent flight with this Polish charter airline? Were you pleased with the experience? If you weren’t, you can always send a complaint to Enter Air. From poor customer service to a cancelled flight, you can formally tell the airline about your unsatisfactory experience, and the good news? Depending on the situation, you might get compensated for your trouble.

What Are Enter Air Passengers Complaining About?

For the most part, passengers aboard Enter Air flights have the most trouble with baggage mishandling, and long wait times for customer service according to Skytrax. But by far, the most common complaints are about flight disruptions like delays and cancellations.

Luckily for you as a passenger, you can get compensated in cash for the following situations.

• Lost and damaged baggage: You could get as much as €1,599 in reimbursement.
• Enter Air delayed flights cancelled flights: You could receive between €250-€600 if you arrive 3 or more hours late.
• Denied boarding: Oversold flights can lead to the same compensation amounts as for delays and cancelled flights.

Understanding Your Passenger Rights

As a Polish airline, Enter Air must comply with the passenger rights rules stated in Regulation EU261. This law protects your passenger rights and requires airlines to compensate passengers when flight disruptions. As mentioned above, you can get cash compensation for flight disruptions, but the exact amount you get is determined by the distance of your flight. 

In short, any time you fly to, from, or within the EU, you will be protected by these regulations.

Disrupted Enter Air flight? You might have a right to compensation - up to €600.Check Your Flight

Enter Air Contact Information

Enter Air Email Address

enterair@enterair.pl

Enter Air Phone Number

+48 22 355 15 70

Enter Air Mailing Address

Complaints Form

The best contact method for complaints is via their web form. You can choose which topic to complain about as seen in the image below.

Tips for Getting Your Desired Outcome

First, determine what you hope to gain from filing a complaint. Do you want an apology? Discounts or vouchers? Reimbursement? This is important because the answer will help you craft a better case for yourself.

Next, include as many details about the situation you experienced as possible. Airlines can’t read your mind, so be sure to add all the facts as well as why you were upset with the experience, and what you want in return. State this clearly, and above all, politely.

Remember that you can’t have too much supporting documentation. So, with this in mind, send Enter Air booking information, photos, boarding passes, notes about correspondence with airline agents. All these things will back up your complaint.

How AirAdvisor Can Make It Easy

Let AirAdvisor take care of the complaint for you. We have an impressive 98% win rate, and our experienced legal team is well acquainted with passenger rights regulations in Europe. The following steps will help you get started.

1. Visit the AirAdvisor homepage
2. Enter a few basic flight details and click Check Compensation
3. Give us a few more specifics about your trip
4. We’ll do the initial review and contact you if more info is needed

Let AirAdvisor take care of the complaint for you. We have a 98% win rate, and we’ve been defending passengers’ rights since 2017.

Get started today and get the compensation you’re owed!Check Your Flight

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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