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How to Make a Complaint with Qatar Airways: Contacts, Email and Form

Written By Nicolle Harwood-Nash

Last Updated: December 6, 2024

If you've had challenges while flying with Qatar Airways, knowing how to launch an impactful Qatar Airways complaint is vital.

At AirAdvisor, we champion air traveller rights for more than 8 years. Join more than 430,000 passengers who’ve trusted AirAdvisor with their claims.

In this article, we outline the process of voicing concerns with Qatar Airways, from identifying valid complaint grounds to the specifics required in a formal Qatar Airways complaint. We also delve into how our specialised team can support you through this.

To increase your chances of success, click the button below to get expert help from our team of lawyers.

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What Can You Make a Complaint About

While flying with Qatar Airways, you may encounter scenarios deserving both complaints and possible compensation. Notably, if you experience Qatar Airways flight delays or cancellations when travelling within the United Kingdom, you may have an interest in UK compensation for delayed flights or wonder how to get compensation for a cancelled flight.

Being well-informed is essential. When delays surpass 3 hours or if Qatar Airways offers no fitting alternative for a cancelled flight, Qatar Airways delayed or cancelled flight compensation becomes relevant.

Moreover, if you're curious about a refund for a flight cancellation, or compensation after being denied boarding or missing a subsequent flight due to Qatar Airways' decisions, that's a justified avenue. Other concerns might stem from booking experiences, in-flight services, or post-flight interactions with Qatar Airways.

Know Your Rights

If you're flying on Qatar Airways within the EU, your rights are covered under EC261. Similarly, if you're travelling on the airline within the UK, your traveller rights are covered under UK261. These regulations mandate all airlines to provide compensation for specific disruptions, including significant delays or cancellations. If you find yourself impacted, asserting your air passenger rights involves using the EU261 claim form, or its UK counterpart to seek remediation.

How to Make a Complaint to Qatar Airways

When lodging a complaint with Qatar Airways, precision and thoroughness are key.

1. Start With Your Personal Information: name as per your passport, means of contact, and your booking or ticket number. This helps Qatar Airways identify and connect with you.
2. Detail Your Flight Specifics: include flight date, flight number, and departure and arrival points. This aids Qatar in pinpointing your flight disruption.
3. Clearly State the Problem: be it a prolonged delay, abrupt cancellation, or service-related concern. Backing up your claim with evidence like boarding slips or images bolsters your position.
4. Specify Your Expectation: this could be a refund, apology, compensation, or changes to their services. Being clear helps Qatar Airways respond effectively. Ensure your tone is courteous to foster productive dialogue.

Ways to Make a Complaint to Qatar Airways

You can find avenues to reach out to the airline below:

Qatar Airways Complaints Email

The airline doesn't provide an email channel for complaints.

Qatar Airways Complaints Phone Number

On their 'Help' page, you can find a phone number to contact them from anywhere in the world. To speak to their UK office, for example, you can call them on +44 330 912 7415.

Qatar Airways Complaints Live Chat

They offer a live chat service on their website, which you can find on the 'Help' page.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

How to Fill Out a Qatar Airways Complaints Form for Cancelled or Delayed Flights

Getting compensation from Qatar Airways is more manageable with AirAdvisor. We handle the intricacies, ensuring an effortless process:

1. Visit the AirAdvisor website and choose 'Check Compensation' to begin. Enter details of your affected Qatar Airways flight, noting the flight number, date, and the type of disruption you faced.
2. Depending on eligibility, you might need to provide more details, for instance, any solutions provided by Qatar Airways.
3. Upon submission, our legal team scrutinises your claim, working with Qatar Airways to confirm details and broker your compensation.

Please note, we operate on a 'no win, no fee' basis. Our charges apply only when we secure your compensation.

Qatar Airways Response Time

Within 30 days of receiving a written complaint, Qatar Airways typically confirms its receipt in writing. Furthermore, they provide a detailed written reply to the complainant within 60 days of its receipt.

FAQ / Common Questions: Qatar Airways Complaints

Need further clarification? Find your answers below: