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Korean Air Lines Co., Ltd. – Headquarters (Seoul, South Korea)
260, Haneul‑gil, Gangseo‑gu, Seoul, 07505, South Korea
Flight left you disappointed? Let others know what happened
Website:
www.koreanair.comPhone:
0800-0265-883 - UKMailing Address
Korean Air Lines Co., Ltd. – Headquarters (Seoul, South Korea) 260, Haneul‑gil, Gangseo‑gu, Seoul, 07505, South KoreaOnly verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)There are over 69711 complaints on AirAdvisor – with 58+ claims submitted!
Phone
Live chat
While the website doesn’t have live chat per se, it does have a chatbot that can help answer general questions, but this is not a good way to submit a Korean Air complaint.Social media
You can contact Korean Air on Facebook and X (formally Twitter).Sending a DM to Korean Air could lead to a faster response time.
Korean Air Lines Co., Ltd. – Headquarters (Seoul, South Korea)
260, Haneul‑gil, Gangseo‑gu, Seoul, 07505, South Korea
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Your personal information is 100% confidential and securely protected.
You can raise specific complaints with Korean Air by visiting:
https://www.koreanair.com/footer/customer-support/feedback
If you seek compensation for the problems you had directly from Korean Air, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Korean Air directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Korean Air.
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These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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Nayab Zara Binti Mobaraic Ahmad
Verified CustomerGot the results I wanted and the process was smooth.
I used the service after my flight was delayed, and my claim was successfully settled within about four weeks.
Very easy to use, just save tickets, messages and pics of Departure boards to help with the claim.
Très réactif dans la résolution de préjudice liés aux problèmes de vols
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