Search for my flight

Recent Saudia flights eligible for compensation

Search Flight

Saudia Complaints - The Process, Common Issues, Contact Info, and Our Expert Guidance

Q: What contact methods does Saudia have?

For email, there’s customerrelations@saudia.com . To call in the UK, it’s +44 (0) 1217900430, and in the USA, dial 1-800-472-8342. You can also use the Feedback & Complaints form on their website.

Written By Amy Lancelotte

Last Updated: January 30, 2024

Previously known as Saudia Arabian Airlines, Saudia is the largest airline in the country. Reaching more than 100 destinations and transporting over 30 million passengers in 2023 alone, Saudia Airlines is a busy carrier.

Even with the best intentions, this high amount of traffic can result in Saudia flight disruptions and other unsatisfactory experiences that require an official complaint. We’ll explore everything related to Saudia complaints here and how we can help keep things simple.

Common Saudia Complaints

Generally speaking, the most common Saudia complaints relate to flight interruptions and luggage issues. In certain cases, on flights leaving from UK or EU airports, passengers can claim compensation for these complaints from £220 (€250) to £520 (€600).

Compensation applies when your flight is significantly delayed, or your flight is cancelled without an appropriate notice period. Additionally, instances of denied boarding can trigger the same amount of compensation if you get bumped from your flight.

Mishandled luggage is another common Saudia complaint, and being persistent can get passengers up to £1,000 in the UK and €1,300 in the EU.

Lastly, if you’ve been let down by the airline anywhere in the travel process, it can be worthwhile to submit Saudia complaints. You may get vouchers or discounts for doing this.

Your Saudia passenger rights

Your Rights as a Saudia Passenger

As we mentioned, to qualify for official compensation, your Saudia flight has to depart from an airport in either the UK or EU. If that’s the case, then two regulations apply: UK 261 and EU 261.

Since Saudia isn’t based in either of these locations, the airport restriction applies. These regulations are what set the range of compensation for flights delayed by at least 3 hours and cancellations made without a minimum of 14 days' notice.

To further clarify things, here are the scenarios when these two regulations apply to Saudia flights:

	Covered by EU 261	Covered by UK 261
Flights arriving at UK airports	No	No
Flights arriving at EU airports	No	No
Flights departing from UK airports	No	Yes
Flights departing from EU airports	Yes	No

Also, here is a snapshot of the compensation limits for Saudia flight delays of 3 hours or more. It depends on flight distance:

Distance from UK/EU Airport	Compensation Maximum
Under 1,500km	£220/€250
From 1,500km to 3,500km	£350/€400
Over 3,500km	£520/€600

Have you been through a recent Saudia flight delay? Compensation might be a possibility. Click here to find out.Check Your Flight

Saudia Complaints: What You Should Know

To assist you in navigating the Saudia complaints procedure, here are some tips:

File complaints right away. Although for things like flight interruptions, you generally have up to 3 years to complain, being proactive is better. Submit your Saudia after travel complaints as soon as you get home to avoid losing precious documents or specific details.
Prepare to provide documentation. The airline will require various items to validate your complaint, so keep everything related to the incident. This can be anything from photos of damaged luggage to boarding passes to Saudia correspondence you’ve already received.
Give them your details. Make sure Saudia can contact you easily by providing an email and a direct phone number.
State your desired outcome. Don’t be afraid to tell Saudia exactly what is required to resolve the complaint to your satisfaction. Feel free to reference UK/EU 261 if they apply.

The best ways to contact Saudia for complaints

Saudia Contact Info

Saudia Complaints Email Address

To submit your Saudia complaints via email, use customerrelations@saudia.com for the Customer Relations department.

Saudia Complaints Phone Number

You can reach Saudia using WhatsApp at 920022222, and here are some other common Saudia complaints phone numbers based on your region:

USA: 1-800-472-8342
UK: +44 (0) 1217900430 or +44 (0) 1613940567 or +44 (0) 2079931238
Canada: 1-855-588-0999

Saudia Complaints Form Online

To access the Saudia complaints form online, head to the airline’s website and, from the Help section, select Feedback & Complaints. This is by far the best contact method for Saudia complaints.

Saudia Live Chat

This airline does not offer live chat on their website.

Submitting Your Saudia Complaints for Flight Interruptions

Head to www.AirAdvisor.com.
Fill in your Saudia flight info.
Proceed to “Check Compensation.”
Enter any extra info that may be needed according to your situation.
Let AirAdvisor handle the complete Saudia complaints process from here.

When you trust us to handle your Saudia complaints for flight disruptions, your chances of a satisfactory resolution increase. We only take a slight percentage off the top on successful claims. No compensation = no AirAdvisor fee.

Don’t have time to chase the airline for your Saudia complaint? Let Airdvisor handle everything related to your claim. Click here to start now.Check Your Flight

Saudia Complaints Response Time

Written Saudia complaints are acknowledged within 3 business days of receipt. In a maximum of 60 days, you should receive a substantive response from them.

FAQs: Saudia Complaints

How do I contact Saudia with complaints about flight interruptions?

You can follow two routes. First, partnering with AirAdvisor is the simplest and quickest way to resolve Saudia complaints related to flight disruptions. Second, if you’re going it alone, opt to contact them using the Saudia complaints form online in the website’s Help section.

What contact methods does Saudia have?

For email, there’s customerrelations@saudia.com. To call in the UK, it’s +44 (0) 1217900430, and in the USA, dial 1-800-472-8342. You can also use the Feedback & Complaints form on their website.

Is it worth bothering with Saudia complaints?

Yes! Aside from making sure the airline is aware of their shortcomings, you may receive compensation from £220 (€250) to £520 (€600), depending on the situation.

Does Saudia offer live chat?

No, there is no option for live chat on Saudia’s website.

Had Issues with Saudia Flight?

You might be able to get up to £520 (€600) for your trouble!

Complaints

Blessystella Voruganty

My flight was updated in mail but not in reality

Jan 27, 2025

I received an email notifying me that my flights from Mumbai to Jeddah (SV 773) and then to Amsterdam (SV 215) had been rescheduled from January 14th to January 15th, with a new route from Mumbai to Zurich (LX 155) and then to Amsterdam (KL1916). Refer to the attached pictures below. However, when I arrived at the airport on January 15th, I was denied boarding because my name was not on the passenger list for the updated flight (LX 155). I attempted to contact the Saudia staff, but they were unavailable at that time in the airport and toll-free number was not functional in English. Since I was already a day behind schedule and couldn't afford any further delays, I had to purchase a last-minute ticket from another airline, which was extremely expensive (98044 INR) Please see the reference of purchase below. I would greatly appreciate if all of my losses are compensated for the inconvenience and the trouble I had been through.

Preferred solution: Refund, Reimbursement

Loss: 1083.39 EUR

Sidra Afzal

No reason given

Jan 26, 2025

once i was checked in and had got my ticket and boarding pass the person at the till had told me that the flights had been delayed about 4-5 hours. this was very stressful and tiring to wait around at airport also due to my age this made me feel anxious and gave me a headache.

Majda Oualid

Complaint Regarding Unprofessional Behavior by Check-In Supe

Dec 23, 2024

I am writing to formally lodge a complaint regarding an incident involving my father, at the check-in counter on 20-12-2024. My father was stopped by a check-in supervisor, who falsely informed him that his visa was not valid and refused to allow him to board his flight. Despite the fact that my father holds a valid visa issued by the Saudi Arabian government, the supervisor insisted that the visa was incorrect and that he could not proceed. As a result, my father missed his flight, losing both his time and money. To make matters worse, the supervisor's behavior was completely unprofessional. Rather than offering assistance or clarifying the situation, the supervisor suggested that my father change his flight to the evening, claiming that his "friend," who runs a visa agency, could issue a new visa at a reasonable price. The supervisor even went so far as to ask me if I knew anyone who could send an email to help provide my father with access to the flight, though this would have involved obtaining a new, valid visa. This behavior is entirely unacceptable, as it not only caused my father unnecessary distress but also resulted in financial losses. We feel that my father was treated disrespectfully and unfairly, as if his concerns were unimportant. Date: 20-12-2024

Preferred solution: Compensation, Refund

Loss: 300 EUR

Khalid Qureshi

Misbaviour of ground staff

Dec 15, 2024

Flying with Saudi Arabian Airlines December 6, 2024 Islamabad to Jeddah – Flight SV727 Jeddah to Toronto – Flight SV61 We have traveled with different airlines for the last half-century. Flying with Saudia was the worst experience of our life. It left a bitter taste in my mouth and a feeling of depression and confusion about the treatment my wife and I received from the ground staff during our travel. My wife and I bought the EMD tickets paying $199.34 per seat extra and were given pre-reserved seat assigned seat numbers 30D and 30E for our return journey. We had to take these front-row bulkhead seats because my wife suffers from heavy leg cramping and cannot sit in a confined space for long periods. On our return journey, we arrived at the Islamabad airport front counter at midnight and checked in. To our surprise, we were allocated seats 32K and 32L for our flight between Jeddah and Toronto, changed from our pre-reserved seats, and were not in the front. As this was contrary to our pre-reserved seat numbers, we objected and showed the attendant our reservations and seat numbers. The agent refused to change the seat numbers. When we insisted that we wanted our assigned seat numbers, the ground supervisor was called in, who flatly refused to accommodate our request, and told me to ‘step aside’ to let other passengers be served. Before boarding at the Jeddah airport, we informed the ground staff, about the problem, who said ‘nothing could be done.’ Inside the aircraft, the flight crew refused to accommodate us and instructed us to take our allotted seats, 32K and 32L, while they called the ground supervisor. We took the assigned seats and waited. The ground supervisor entered the airplane in a frenzy and without talking to us started giving rapid and angry instructions to the flight crew. Then, as he was leaving, saying ‘Khalas’ I interfered to explain our position to him, but before I could open my mouth, he shouted at me and said, ‘I don’t want to hear a word from you. If you have a complaint, go enter it on our website, when you get to your destination.’ He then told me that if I did not ‘shut up’, he would call Security and offload us from the flight. He then started to make a call on his phone, asking for security personnel to come up quickly. We had no other option but to give up, which was not only embarrassing but also extremely insulting. He then left the plane and the doors were closed. It was a very uncomfortable flight for us, as all the seats were full, and my wife suffered due to restricted space and legroom, for the next 14 hours. In addition, the humiliation resulting from the unexpected mistreatment of the Saudia staff brought us extreme disrespect. I demand that the airline look into this matter seriously and respond to my complaint, considering the following: • We paid $199.34 each for two seats that we did not get • My wife suffered physically due to this unexpected change of seats and risked serious physical conditions • We were insulted publicly at the Islamabad and Jeddah airports and in the airplane • Everybody at both the airports and then during the 14 hours of flight kept looking at us as if we were criminals traveling with them • The behavior of the ground staff was completely unacceptable and intolerable. We demand that a full investigation be carried out and all the people involved be questioned as to why this happened and what the airline will do about it. We also want a formal apology and compensation on for the following: • Monetary loss • Insult and embarrassment • Inconvenience. Awaiting your urgent response, Khalid Rauf Qureshi Azra Khalid Qureshi 11 Trafford Crescent, Markham, Ontario, Canada, 3R 7H6 Phone: 416-938-8264

Mona Osman

Formally lodge a complaint - Jeddah airport SV staff

Dec 10, 2024

Dear Sir, I hope this message finds you well. I am writing to formally lodge a complaint regarding the extremely poor service and overall negative experience my friend and I encountered on our recent flight with Saudi Airlines. Upon reaching the gate flight SV389, we were informed that our seats had been given to other passengers. Despite the plane being at the airport, one of the staff members at the counter rudely refused to let us board, shouted at us, and directed us to incorrect gates. Her colleague unhelpfully stated that his job was to remove us from the airport rather than assist us in boarding the plane, which was both shocking and disappointing. After a long time of negotiation with her and moving between her and another colleague in a different area of the airport, she finally told us, with a seemingly happy demeanor, that we could now take a photo of the gate because it now was formally closed. After contacting the Egypt hotline today, I was informed that the system erroneously showed that I had boarded the plane, despite being stuck at the gate. This error further wasted our time and added to our frustration as we received no support from the customer service representative. Consequently, we had to book another flight via Saudi Arabia online. The ground staff of Saudi Airlines were uncooperative, and no customer service support was available inside the airport. We were forced to reserve another flight and were told our luggage would be transferred to the new flight reservation. The staff refused to print our boarding passes and directed us to the wrong gate multiple times. Once we finally boarded the new flight SV389, we discovered that our seats were not together as previously informed. Upon arriving in Cairo, we found that our baggage was missing. This was the worst travel experience of my life. We experienced significant stress and exhaustion and were forced to incur triple the travel costs for the sake of Saudi Airlines' profit—once from selling our original seats and again when we purchased new tickets at triple the value of our main ticket. I kindly request that you address these issues and provide a fair refund for the second flight ticket and good compensation for the luggage delay, in addition to compensation for the poor service and inconvenience experienced. Thank you for your attention to this matter. Best Regards, Mona Ahmed. Projects and Operation Senior Manager. Mobile: +2010- 68843419

Preferred solution: Compensation, Refund, Apology / Voucher

Loss: 700 EUR

Mona Osman

ormally lodge a complaint regarding Jeddah airport SV staff

Dec 10, 2024

I hope this message finds you well. I am writing to formally lodge a complaint regarding the extremely poor service and overall negative experience my friend and I encountered on our recent flight with Saudi Airlines. Upon reaching the gate, we were informed that our seats had been given to other passengers. Despite the plane being at the airport, one of the staff members at the counter rudely refused to let us board, shouted at us, and directed us to incorrect gates. Her colleague unhelpfully stated that his job was to remove us from the airport rather than assist us in boarding the plane, which was both shocking and disappointing. After contacting the Egypt hotline, I was informed that the system erroneously showed that I had boarded the plane, despite being stuck at the gate. This error further wasted our time and added to our frustration as we received no support from the customer service representative. Consequently, we had to book another flight via Saudi Arabia online. The ground staff of Saudi Airlines were uncooperative, and no customer service support was available inside the airport. We were forced to reserve another flight and were told our luggage would be transferred to the new flight reservation. The staff refused to print our boarding passes and directed us to the wrong gate multiple times. Once we finally boarded the new flight, we discovered that our seats were not together as previously informed. Upon arriving in Cairo, we found that our baggage was missing. This was the worst travel experience of my life. We experienced significant stress and exhaustion and were forced to incur triple the travel costs for the sake of Saudi Airlines' profit—once from selling our original seats and again when we purchased new tickets at triple the value of our main ticket. I kindly request that you address these issues and provide a fair refund for the second flight ticket and good compensation for the luggage delay, in addition to compensation for the poor service and inconvenience experienced. Thank you for your attention to this matter. Best Regards, Mona Ahmed. Projects and Operation Senior Manager. Mobile: +2010- 68843419

Aegean Airlines Complaints

Condor Complaints

Emirates Complaints

Hawaiian Airlines Complaints

Iberia Airlines

Luxair Complaints

TUI Complaints

Why Trust Reviews on AirAdvisor?

Professional auto and manual moderation
Equal opportunity and protection
Verified content
380,000+ clients trust AirAdvisor
Only genuine complaints
Helping air passengers since 2017