Saudia Complaints - The Process, Common Issues, Contact Info, and Our Expert Guidance

Written By Amy Lancelotte

Last Updated: January 30, 2024

Previously known as Saudia Arabian Airlines, Saudia is the largest airline in the country. Reaching more than 100 destinations and transporting over 30 million passengers in 2023 alone, Saudia Airlines is a busy carrier. 

Even with the best intentions, this high amount of traffic can result in Saudia flight disruptions and other unsatisfactory experiences that require an official complaint. We’ll explore everything related to Saudia complaints here and how we can help keep things simple.

Common Saudia Complaints

Generally speaking, the most common Saudia complaints relate to flight interruptions and luggage issues. In certain cases, on flights leaving from UK or EU airports, passengers can claim compensation for these complaints from £220 (€250) to £520 (€600).

Compensation applies when your flight is significantly delayed, or your flight is cancelled without an appropriate notice period. Additionally, instances of denied boarding can trigger the same amount of compensation if you get bumped from your flight.

Mishandled luggage is another common Saudia complaint, and being persistent can get passengers up to £1,000 in the UK and €1,300 in the EU.

Lastly, if you’ve been let down by the airline anywhere in the travel process, it can be worthwhile to submit Saudia complaints. You may get vouchers or discounts for doing this.

Your Rights as a Saudia Passenger

As we mentioned, to qualify for official compensation, your Saudia flight has to depart from an airport in either the UK or EU. If that’s the case, then two regulations apply: UK 261 and EU 261. 

Since Saudia isn’t based in either of these locations, the airport restriction applies. These regulations are what set the range of compensation for flights delayed by at least 3 hours and cancellations made without a minimum of 14 days' notice. 

To further clarify things, here are the scenarios when these two regulations apply to Saudia flights:

Also, here is a snapshot of the compensation limits for Saudia flight delays of 3 hours or more. It depends on flight distance:

Have you been through a recent Saudia flight delay? Compensation might be a possibility. Click here to find out.Check Your Flight

Saudia Complaints: What You Should Know

To assist you in navigating the Saudia complaints procedure, here are some tips:

• File complaints right away. Although for things like flight interruptions, you generally have up to 3 years to complain, being proactive is better. Submit your Saudia after travel complaints as soon as you get home to avoid losing precious documents or specific details.
• Prepare to provide documentation. The airline will require various items to validate your complaint, so keep everything related to the incident. This can be anything from photos of damaged luggage to boarding passes to Saudia correspondence you’ve already received.
• Give them your details. Make sure Saudia can contact you easily by providing an email and a direct phone number. 
• State your desired outcome. Don’t be afraid to tell Saudia exactly what is required to resolve the complaint to your satisfaction. Feel free to reference UK/EU 261 if they apply.

Saudia Contact Info

Saudia Complaints Email Address

To submit your Saudia complaints via email, use customerrelations@saudia.com for the Customer Relations department.

Saudia Complaints Phone Number

You can reach Saudia using WhatsApp at 920022222, and here are some other common Saudia complaints phone numbers based on your region:

• USA: 1-800-472-8342
• UK: +44 (0) 1217900430 or +44 (0) 1613940567 or +44 (0) 2079931238
• Canada: 1-855-588-0999

Saudia Complaints Form Online

To access the Saudia complaints form online, head to the airline’s website and, from the Help section, select Feedback & Complaints. This is by far the best contact method for Saudia complaints.

Saudia Live Chat

This airline does not offer live chat on their website. 

Submitting Your Saudia Complaints for Flight Interruptions

1. Head to www.AirAdvisor.com.
2. Fill in your Saudia flight info.
3. Proceed to “Check Compensation.”
4. Enter any extra info that may be needed according to your situation.
5. Let AirAdvisor handle the complete Saudia complaints process from here. 

When you trust us to handle your Saudia complaints for flight disruptions, your chances of a satisfactory resolution increase. We only take a slight percentage off the top on successful claims. No compensation = no AirAdvisor fee.

Don’t have time to chase the airline for your Saudia complaint? Let Airdvisor handle everything related to your claim. Click here to start now.Check Your Flight

Saudia Complaints Response Time

Written Saudia complaints are acknowledged within 3 business days of receipt. In a maximum of 60 days, you should receive a substantive response from them.

FAQs: Saudia Complaints