Loganair Complaints: Phone Number, Email, and Forms

Amy Lancelotte

By:  Amy Lancelotte

Last Updated:  June 19, 2025

Loganair is a regional airline servicing mostly UK-based destinations. If you’ve flown with Loganair recently and want to make a complaint, we have everything you need here. From poor service to issues with Loganair flight disruptions, it sometimes feels like complaints have become a common part of air travel these days.

For 2023, the CAA (UK’s Civil Aviation Authority) received 58 new Loganair complaints for regulation UK261 alone. Like EU261 in Europe, this regulation covers passenger rights when a flight is delayed or cancelled and problems like denied boarding and missed connections with UK airlines. Many passengers don’t even know they can complain for compensation, so the actual numbers a likely much higher.

Loganair Contact Info - The United Kingdom & Abroad

As is customary with airlines, Loganair has a few contact methods available to its passengers. They have a call centre that’s open for fairly limited hours, live chat, or the option to send an online form that acts like an email. They also have a presence on social media.

Loganair Customer Service by Phone

Calling is the fastest way to get an answer and resolve an urgent Loganair complaint. You can call Monday to Friday between 8 AM and 6 PM, Saturday from 8 AM to 2 PM, and Sunday from 10 AM to 5 PM.

Disrupted Loganair flights may qualify for up to £520 in compensation when you make a complaintStart the risk-free and fast process here. Check Your Flight

Loganair Phone Numbers

Since Loganair does not offer 24-hour phone service, likely due to the size of the airline, time your calls wisely.

Tips When Contacting Loganair Customer Service

• Be prepared: When calling the airline, have all your documents and information handy so you don’t have to risk calling back.
• Avoid peak calling periods: Airline call centres are typically busiest at lunchtime and on weekends. They also get busy after a widespread interruption. Such as strikes or bad weather. If your matter isn’t urgent, postpone your call to avoid these times.
• Take notes: If you need to reference your call later, it can be difficult to remember exactly what was discussed. Write a quick summary after the call to jog your memory later on.
• Get a reference number: Like it can be hard for you to remember the details of a call from weeks ago, call centres have the same issue but on a much higher level. So, they typically use case or reference numbers to document things. Ask for this before hanging up for future escalation and follow-up purposes.

Loganair Complaints by Email

Loganair doesn’t publish an email address for complaints at all. Instead, they consider their online forms the same as an email. Although not technically an email, the forms function much the same way as you’ll have a record of your Loganair complaint and a ticket number to reference.

Loganair Live Chat

Currently, Loganair offers live chat from 8 AM to 5:45 PM on weekdays, from 9 AM to 3:45 PM on Saturdays, and between 11 AM and 5:45 PM on Sundays. It’s a bit tricky to find as it’s only available from the “Contact Us”page and there is a small, red chat bubble in the bottom right corner of the screen.

Loganair Social Media

Since the Loganair complaints contact methods are limited to phone calls, chat, and forms/email, the airline’s social media policy specifies that these platforms (they’re active on X, Facebook, and Instagram) can be used for everything from questions to feedback, ie: complaints.

Loganair Online Complaints Forms

On the Loganair “Contact Us” page, you’ll find a button that says “Email Us.” As mentioned, this isn’t email in a conventional sense but rather an online form where you can select your issue from a drop-down menu. For Loganair complaints purposes, the most useful options will be:

• I would like to give a compliment or feedback
• I have a delayed or damaged bag
• I would like to make a complaint
• I would like to claim an expense
• I would like to make a compensation claim

Select the most appropriate option, and you’ll need to follow the prompts to input a bunch of details regarding your situation.

What Passengers Should Do If Loganair Doesn’t Respond

Even in the best customer service department, requests can slip through the cracks. If Loganair has ignored your request (you should give them at least 28 days to reply), then your choices are to: 

• Follow-up/escalate.
• Voice your concerns on social media.
• Partner with AirAdvisor for all flight interruption complaints for a faster resolution.

Dealing with a Loganair delayed or cancelled flight?Let us expedite the process for you and make sure you get the maximum compensation for your complaint. Check your flight now!Check Your Flight

Loganair Complaints - Tips For Success

• Submit your Loganair complaint immediately: File your complaint as soon as possible to avoid losing essential documents, such as boarding passes, receipts, and correspondence, or forgetting key details about your issue.
• Provide reliable contact info: Ensure you include your mobile number and email address. If Loganair cannot reach you promptly, the resolution of your complaint could be delayed.
• Be specific about what you expect: Clearly state the resolution you need to be satisfied. Whether it's compensation (reference UK261 guidelines) or a change in service, being clear about your desired outcome will help Loganair address the issue more efficiently.
• Include all relevant documents: Attach any supporting documentation, such as photos, emails, receipts, or boarding passes. These can help validate your claim and speed things up.
• Follow up, escalate, or use social media if needed: If you don't receive a timely response, follow up politely. If the issue remains unresolved, don’t hesitate to escalate the complaint to a manager or supervisor or via social media for further assistance.

Loganair Compensation Form

For the UK261 compensation form, navigate to the “Contact Us” section and click on “Email Us.” From there, choose the option of “I would like to make a compensation claim.” Then, enter all the necessary details, which will be things like your email address, booking reference, flight number, and claim type. The claim types include:

• My flight arrival was delayed by more than 3 hours
• My flight was cancelled
• I was denied boarding

You also need to know your passenger rights as they will ask you for your claim total. In simple terms, this will likely be £220, £350, or £520, depending on the distance of your flight. And because Loganair doesn’t fly long distances, it’s much more likely that you’ll be claiming £220 or £350 plus additional expenses. Our free compensation calculator is useful here.

How Do Passengers File a Loganair Complaint?

The best method is using their email/form option. You’ll be able to think about what you want to say and have a clear record of the Loganair complaint. Since a well-crafted complaint can show the airline that you’re serious, consider using the following templates as a guideline at least:

• Poor service template
• Refund template
• Flight delay template

Another way to file a Loganair complaint for flight disruptions is to partner with us. This only works if you’ve tried to complain directly to Loganair and have not received a reply or the appropriate amount of compensation. With us, your claim is more likely to be successful and we do all the heavy lifting for you so that you can focus on other things, namely how to spend the compensation we win.

What Do You Do If The Loganair Contact Form Doesn’t Work?

As their primary method of contact for passengers, if the online forms aren’t working, it’s a problem. This could be due to a site-wide glitch or incorrect information entered by you. To figure out the issue, you'll need to spend time calling Loganair customer service or using live chat to figure things out. 

File Your Loganair Complaints With AirAdvisor

We always work on a no-win, no-fee structure, so using our quick website form to file a claim is risk-free. 

• We have a consistent 98% success rate.
• We have assisted more than 650,000 passengers get compensation since 2017.
• Our airline compensation experts know all the tricks to ensure maximum payouts.

Partnering with us is a simple and fast way to file Loganair complaints for flight interruptionsStart your complaint here and go on with your day!Check Your Flight

FAQs: Loganair Complaints

Author:

Amy Lancelotte

Job/Position: Senior Writer & Content Strategist

Amy Lancelotte is a Senior Content Writer and editorial contributor at AirAdvisor with over seven years of experience producing research-based articles for international audiences. Her work focuses on travel, aviation, and air passenger rights, with an emphasis on factual accuracy, verified data, and clear, reader-first explanations.

•