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Loganair has firmly established itself as a reputable airline since its beginning in 1962. Their routes travel from the Scottish Highlands to destinations in the UK with the exception of Denmark, Norway, the Isle of Man, and the Republic of Ireland.
During the first two months of 2024, Flightstats reported that, out of 57 flights, the airline had a 77% (44 flights) on time performance rating. During this same time period, they had a total of 24 delays with the average delay time just at 31 minutes and only 1 cancelled flight.
In this article, we’ll focus on Loganair's policies concerning compensation for typical flight disturbances like delays and cancellations, explain your rights, and show you how to get compensated for your trouble.
KEY TAKEAWAYS
- In the event of a Loganair flight delay that extends beyond 3 hours, you may be eligible for compensation of up to €600.
- If your flight with Loganair gets cancelled, you’re entitled to, at the very least, a complete ticket refund.
- Should Loganair cancel your flight within a fortnight of your scheduled departure, you might qualify for monetary compensation.
- You have a substantial window of 6 years to submit a claim for a flight disruption.
- AirAdvisor's 'Check Compensation’' tool allows you to swiftly determine whether you're eligible for compensation.
- If a claim needs to be lodged, AirAdvisor can efficiently manage the process for you, streamlining the pursuit of the compensation you're due with minimal hassle on your part.
Passenger Rights in the UK
After Brexit, the UK implemented its distinct air passenger rights regulations, referred to as the UK261 passenger rights law. Nearly identical to EU Regulations EU261, this legislation has comparable protections for passengers.
UK261 protects passengers flying with Loganair from a range of flight disturbances including cancellations, delays, denied boarding (oversold flights), and missed connections.
In line with EU stipulations, compensation under UK261 varies depending on the duration of your delay and your flight distance. Generally, you can get up to £520 per passenger for flight disruptions that were within the airline’s control, but more on this later.
If your flight was delayed, cancelled or overbooked within the last 3 years, you could be eligible for up to £520 (€600) in compensation.Check Your Flight
Loganair Flight Delay Compensation
In accordance with UK261 regulations, you may be entitled to compensation in case of a delayed flight. You're eligible for this compensation if you experience a delay that exceeds 3 hours, and the delay arises from circumstances within the airline's control, such as mechanical problems with the aeroplane or an airline strike.
The exact amount you can claim in compensation is determined by the total distance of your flight and can vary as follows:
- Compensation of up to £220 (€250) can be claimed for short-haul flights (up to 1,500km).
- For intermediate flights (1,500-3,500km), this compensation can escalate to £350 (€400).
- For long-haul flights (above 3,500km), you could be entitled to a compensation of up to £520 (€600).
“Loganair passengers will be told the reason for their flight being delayed or cancelled through a new automated system, hoped to be introduced this year.” - Loganair Chief Executive, Jonathan Hinkles to The Shetland Times.
Loganair Flight Cancellation Compensation
Under UK261, you're entitled to claim compensation when Loganair cancels a flight without giving you at least 14 days' notice, excluding situations arising from extraordinary circumstances beyond the airline's control.
Here's the Loganair cancelled flight compensation you may be entitled to for a cancelled flight:
- For journeys up to 1,500km, you could claim up to £220 (€250) in compensation.
- For journey distances between 1,500km and 3,500km, this compensation could increase to £350 (€400).
- For journey distances above 3,500km, your compensation could reach up to £520 (€600).
If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to £520 (€600) in compensation.Check Your Flight
Loganair Refunds
Under UK261 regulations, you're also entitled to a full ticket refund in certain scenarios. These include instances where Loganair cancels your flight:
- Without providing a 14-day notice
- When your flight is delayed by over 5 hours, or
- When your boarding is denied due to overbooking or operational reasons under the airline's control.
In addition to the refund, you may also be eligible to claim financial compensation for the inconvenience the flight disruption caused. This compensation is calculated based on the flight distance and the delay duration, as detailed above.
Loganair Denied Boarding Compensation
UK261 also outlines compensation rights if you're denied boarding by Loganair. Denied boarding usually happens when an airline overbooks a flight, resulting in insufficient seats for all ticketed passengers.
If you didn't voluntarily surrender your seat or provoke the denied boarding because of personal reasons, you're entitled to claim compensation for denied boarding from the airline.
The amount of compensation you could claim for denied boarding hinges on your flight distance, which is similar to what we’ve outlined above.
Extraordinary Circumstances
Understanding the term "extraordinary circumstances" is key when dealing with flight disruptions. This term describes conditions that fall outside the airline's sphere of influence or prevention, despite taking all sensible precautions.
Examples may include severe weather like intense snowstorms rendering flight unsafe, air traffic control restrictions due to safety protocols, immediate security threats, or episodes of political unrest that could interfere with air navigation.
In such unusual circumstances, Loganair and other airlines are generally exempt from compensating inconvenienced passengers. Although such scenarios may cause substantial disruption, the overarching priority in these situations is the passengers' safety and well-being. It's a good idea to find out what caused your particular flight disturbance, as each instance is unique and may be evaluated differently under UK261.
How Much Can You Get
The actual amount of cash compensation you get for a Loganair flight disruption depends on how far you’re travelling and the length of the delay at your final destination. But remember, your eligibility will depend on whether Loganair was responsible for the cancelled or delayed flight.
The following table will help you figure out how much cash compensation you could get from Eurowings for a flight disruption.
Loganair Compensation | |||
Delay Time | Flight Distance | ||
Flights under 1,500km | Flights between 1,500-3,500km | Flights over 3,500km | |
Over 3 hours | €250 | €400 | €600* |
Under 3 hours | €0 | €0 | €0 |
Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight
How to File a Loganair Flight Compensation Claim
The flight compensation claim process can be complex and frustrated, but basically you will need to do some paperwork and provide details about your flight disruption as well as provide supporting documents including:
- Boarding pass
- Ticket receipts
- Booking confirmation documents
- Photos of the airport information board or screenshots of your flight cancellation notice
Fortunately, you have up to 6 years to file your compensation claim.
What to Do in Case of Loganair Flight Disruption
Handling flight disruptions like cancellations, delays, or overbooking on Loganair requires adherence to certain practices to protect your passenger rights and smooth the path of your claim process. Here's a strategic outline to help you manage these incidents:
- Communicate with Loganair: Endeavor to connect with Loganair representatives on the ground or through their customer service channels. Your key aim should be to unearth the root cause of the disruption and acquire written acknowledgement of the same.
- Safeguard your travel papers: Storing all your travel-related documents, inclusive of boarding passes, tickets, and pertinent receipts, is crucial. Likewise, retain any written or digital communications from Loganair about the flight disruption, as these proofs are essential for substantiating your compensation claim.
- Enforce your right to care: During any flight disruption, Loganair is committed to offering essential services while you await your flight. These services encompass providing meals and refreshments, communication services, and overnight accommodation if required.
- Check your eligibility for compensation: Our easy-to-use AirAdvisor compensation calculator tool is at your service to determine your Loganair compensation eligibility and help you comprehend the claim process. This practical resource lets you quickly ascertain your likely compensation based on your unique flight disruption circumstances.
By observing these guidelines, you can be better equipped to tackle flight disruptions and fortify your claim for any compensation that may be rightfully yours.
Things to Avoid
When dealing with a flight delay or cancellation on Loganair or any other airline, your ability to claim the full compensation can be upended if you make any of the following, very common mistakes.
Accepting Airline Offers
In some instances, airlines may attempt to limit their financial responsibility by proposing an initial compensation package of reduced value. But be super careful about accepting this first offer hastily. Instead, compare the airline's initial suggestion with the compensation to which you're entitled under UK261.
If the primary offer falls below the legally sanctioned compensation, you're fully entitled to demand the complete compensation due to you.
Agreeing to Travel Vouchers
Airlines might pitch travel vouchers as a seemingly convenient resolution, but there are numerous reasons to reject this option.
A primary concern is that vouchers are typically bound to the issuing airline and can carry many restrictions, such as specific flight eligibility or blackout dates. We advise against agreeing to a voucher as a form of compensation for flight disruptions, as many passengers fail to use them. Moreover, by agreeing to a flight voucher, you could unwittingly relinquish your right to further compensation.
Signing Documents or Waivers Without Understanding Them
In the heat of a flight disruption, airlines might push you to sign certain documents or waivers. These could be intended to mitigate their liability or renounce your compensation rights. So, be extra careful about signing anything you don’t completely understand.
Also, be mindful that under UK261 regulations, you're entitled to certain passenger rights, and you shouldn't be coerced into giving them up.
Why You Should Work with Us
- Our team of legal professionals understands EU261 Regulations inside and out
- We’ve been fighting for passenger rights since 2017
- Lowest & fair price - we are on average 5% cheaper than competitors.
- Over 450,000 claims handled successfully
Claim with AirAdvisor and get up to £520 (€600) compensation. Find out how much you’re owed today.Check Your Flight
Frequently Asked Questions
How to Avoid Flight Disruptions with Loganair?
One of the best ways to avoid flight delays and cancellations with Loganair or other airlines is to try to book your flight earlier in the day. The later you travel, the more time there is for other flight disruptions to affect your flight.
Also, when possible, try to avoid connections. As you might imagine, the more connections you have, the greater the chance of having a delay. Lastly, you should always download the airline’s app so you can stay up to date with any cancellations or delays that happen. The sooner you learn about this, the better, and the app is a great way to stay informed.
What if you cancel your Loganair flight? Can you still get a refund?
If you decide to cancel your Loganair flight, the feasibility of a refund primarily hinges on the terms and conditions of your ticket. Tickets typically fall into refundable and non-refundable categories.
For refundable tickets, you should be eligible to cancel your flight and receive a full or partial refund. On the other hand, non-refundable tickets usually don't provide cash refunds, but they might offer credits or vouchers for subsequent travel with Loganair. With this in mind, it's important to always review the conditions of your ticket before cancellation.
How Long Does it Take to Get Loganair Flight Delay Compensation?
The timeline to receive compensation for a delayed Loganair flight can vary widely and is influenced by several factors. This includes Loganair's internal processing procedures for compensation claims, the total volume of claims the airline's currently dealing with, and whether they dispute the validity of the claim.
For example, if Loganair is dealing with a high volume of claims, or if they dispute your claim, the process could take longer. Furthermore, it's not uncommon for airlines to require additional documentation or information to process a claim, which can also add to the timeline.
On the other hand, if your claim is straightforward and Loganair promptly acknowledges its responsibility, the compensation process can be relatively quick. Nonetheless, it's important to be patient and provide all requested information promptly to facilitate the process.
If you're finding the process challenging or time-consuming, you can consider using a service like AirAdvisor, which handles the process on your behalf.
