Emirates Contact Information and Tips for Submitting a Complaint

Written By Amy Lancelotte

Last Updated: October 07, 2024

Emirates carried 43.6 million passengers in 2023, and even though they won 7 awards at the 2024 Skytrax World Airline Awards, they can still have a bad day every once in a while. Fortunately, they also won the 2024 APEX World Class Airline prize for delivering outstanding customer service which means that you’ll probably have an easy time getting in touch with an agent.

Keep reading to find Emirates’ contact details, and find out the best way to submit a complaint for the very best outcome possible. 

Calling Emirates

Sometimes you just want or need to speak with someone about your situation. Chances are you’ve had a flight disruption and you’re trying to get a rebooking ASAP. Other times, you might just need to work through a complex problem with a human in order to get the answers you need. Either way, here are some things to remember before you call.

1. Have your flight details ready. Emirates agents will need your booking reference number and other flight information to access your details in their system. 
2. You are probably one of thousands of passengers in the same position you’re in, so be patient and polite when speaking with customer service agents.
3. Remember that charges may apply depending on your specific mobile carrier and where you’re calling from.

Have you experienced a flight disruption when leaving the EU or UK on an Emirates flight?Check your compensation eligibility easily now!

Contact Emirates via Chat & Mobile App 

Sometimes, the Live Chat can answer your questions or help you when customer service lines are busy. If you’re trying to find ways to manage or change your ticket, you can do this easily on the Emirates mobile app. 

Emirates Contact Numbers for Customer Service

Main number: +971 600 555 555 available 24/7

Emirates’ Social Media Channels

Another way to reach an Emirates representative quickly is on social media. During busy travel times or when there are widespread delays and cancellations, phone lines can be tied up for ages. When this happens, you can almost always get a faster response on Emirates Facebook and Twitter channels, available 24/7. Just send a direct message.

Be careful when you contact any airline on social media. There are a growing number of scams that target passengers who post about flight disruptions. Many of these scams involve people impersonating airline agents to gain access to your personal information. Always write to Emirates in a direct message and be cautious before disclosing any sensitive information.

Contacting Emirates Information for Complaints

As an Emirates customer, you have the option to complain about anything, really. But not all complaints will get you compensation.

Some of the most common complaints include:

• Disappointing in-flight amenities
• Poor customer service
• Booking errors
• Bumped flights
• Accessibility issues
• Safety concerns
• Poor in-flight service

For flight delays, cancellations, and other flight irregularities, you should always send a more formal complaint to the airline and reference your passenger rights.

Your Passenger Rights

Even before you hop on an Emirates flight, knowing your rights is a good thing. Depending on your itinerary, it’s possible that either Regulation UK 261/2004 or Regulation EU 261/2004 can apply. These regulations apply to flights that leave from an EU member state or the UK, even though Emirates is based in the UAE.

In general, this legislation protects your rights in the case of denied boarding due to overbooking, flight delays over 3 hours, and flights cancelled without 14 days prior notice. For these types of Emirates complaints, passengers can expect to recover between £220 (€250) and £520 (€600). These regulations even address delayed and lost baggage.

Emirates Customer Service Email

Emirates prefers that you contact them by using their contact forms, but if you can’t access them for some reason, you can write to the airline at one of the following email addresses.

• customer.affairs@emirates.com
• customeraffairsny@emirates.com

Emirates Contact Forms

The best way to lodge a complaint by choosing the topic of your concern from the Emirates Help page. But for convenience, you can find links to the most common complaint forms here.

• Request for Refund
• Complaints
• Complaint Follow-up

Emirates Mailing Address

For passengers who don’t have internet access or when need to send hard copies of documents to the airline, mail your parcels to:

How AirAdvisor Can Help with Complaints

AirAdvisor is your best friend when you need to make an Emirates complaint about a delayed or cancelled flight. Just follow these simple steps and let us handle the rest!

1. Head to our homepage and enter your flight information (departure and destination airport) then click on “Check Compensation.”
2. Follow the simple prompts, and you’ll get information on your preliminary eligibility. 
3. Additional information may be requested if your request meets the minimum threshold for compensation. 
4. Leave everything in our capable hands. Our agents will review everything and submit your Emirates complaint on your behalf.

Assuming your claim is successful, which it usually is when you partner with us, we’ll charge a small percentage. If your claim is denied, we don’t collect anything. 

Start a new Emirates claim today for a flight interruption!

Emirates Response Window

Emirates does not guarantee a specific response time for complaints submitted online, by chat, or by phone. But if you have not received a response to a written complaint in more than 8 weeks, it’s definitely time to escalate the issue.

Emirates Complaints FAQs