Emirates Complaints: Contact Number, Email, and Form

Written By Amy Lancelotte

Last Updated: December 20, 2023

Unfortunately, a flight that involves Emirates after travel complaints isn’t ideal. But things happen, and you may find yourself needing to make a complaint for any number of reasons. To focus your efforts, we’ll explore the top Emirates complaints that may trigger compensation and how to navigate the entire complaints process.

At AirAdvisor, it’s our mission to assist passengers by providing resources like this, as well as hands-on help when you need to start a claim or complaint.

What Can Passengers Complain About?

As an Emirates customer, you have the option to complain about anything, really. But not all complaints will get you compensation. When you want to seek reimbursement or payment to alleviate the inconvenience, these are the most common scenarios:

• Flight delays - Emirates is required to pay flight delay compensation depending on the length of the delay, your origin, and the circumstances. As long as the delay is 3 hours or more and was the fault of the airline, it’s worth submitting an Emirates complaint form online.
• Flight cancellations - When Emirates cancels a flight without enough notice, you could be entitled to rebooking or a refund plus compensation for expenses directly related to the disruption.
• Denied boarding - What if Emirates overbooks your flight and won’t allow you to board? Make a complaint, and you may receive compensation.
• Luggage issues - Whether your bags are lost or delayed, it’s a good idea to file an Emirates complaint to get compensation.
• Lackluster service - Emirates provides a website form that requests your feedback. Using this to complain about poor service, from the booking process to in-flight services, might prompt the airline to offer vouchers or discounts, depending on the severity.

Have you experienced a flight disruption when leaving the EU or UK on an Emirates flight?Check your compensation eligibility easily now!

Recognize Your Passenger Rights

Even before you hop on an Emirates flight, knowing your rights is good. Depending on your itinerary, it’s possible that either Regulation UK 261/2004 or Regulation EU 261/2004 can apply. These regulations apply to flights that leave from an EU member state or the UK, even though Emirates is based in the UAE. 

In general, this legislation protects your rights in the case of denied boarding due to overbooking, flight delays over 3 hours, and flights cancelled without 14 days prior notice. For these types of Emirates complaints, passengers can expect to recover from between £220 (€250) and £520 (€600). These regulations even address delayed and lost baggage.

Emirates Complaints Checklist

The Emirates complaints procedure can be a little overwhelming when you go it alone, so here are some things to remember to include:

• Flight information. This includes the flight number, both departure and destination airports, and the date of travel. Emirates will need this to find your reservation.
• The incident details. Keep things clear and simple when recounting the subject of your Emirates complaint. Be specific about expenses incurred, the reason for the flight delay, and anything else pertinent to the situation.
• Your contact info. Don’t forget to include your contact information - full name, email address (or mailing address), and phone number. You don’t want Emirates to have an excuse not to reach out to you to resolve the complaint.
• Documents. You may need to submit supporting documents to validate your claim, so save photos of damaged luggage, receipts, luggage reference tags, and boarding passes.

How Do I Contact Emirates With a Complaint?

There are multiple ways to contact the airline, from filing an Emirates complaint form online to calling. 

Emirates Complaints Email

There is no complaints-specific email for Emirates, but their online contact forms essentially function as an email. You simply choose the reason for your complaint and then fill out the Emirates complaint form. There is a specific option for a complaint follow-up. 

Emirates Complaints Phone Number

When you need to voice your complaint by phone, you can contact Emirates in the UK at +44 344 800 2777. In the US, the number is 1-800-777-3999, and there are options on the website for other countries if needed. 

Emirates Complaints Live Chat

Other than submitting an online form, which is only good for Emirates after travel complaints, the best way to contact the airline is by using the live chat function. You’ll start with a bot that will ask you for details like your name and flight information, and then, a live agent will join to assist you further.

How to Complete an Emirates Complaints Form Online for Flight Disruptions

AirAdvisor is your best friend when you need to make an Emirates complaint about a delayed or cancelled flight. Just follow these simple steps and let us handle the rest!

1. Head to our homepage and enter your flight information (departure and destination airport) then click on “Check Compensation.”
2. Follow the simple prompts, and you’ll get information on your preliminary eligibility. 
3. Additional information may be requested if your request meets the minimum threshold for compensation. 
4. Leave everything in our capable hands. Our agents will review everything and submit your Emirates complaint on your behalf.

Assuming your claim is successful, which it usually is when you partner with us, we’ll charge a small percentage. If your claim is denied, we don’t collect anything. 

Start a new Emirates claim today for a flight interruption!

Emirates Response Window

Emirates does not guarantee a specific response time for complaints submitted online, by chat, or by phone. But if you have not received a response to a written complaint in more than 8 weeks, it’s definitely time to escalate the issue.

Emirates Complaints FAQs