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Croatia Airlines Reviews and Ratings

Check 3,106 verified passenger reviews to find out if Croatia Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, professional cabin crew and ground staff
Comfortable short-haul flights
Easy check-in and boarding process

Cons

Older aircraft
Difficulty getting refunds
Poor customer service

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Croatia Airlines reviews

3.29

Terrible
(0)
Poor
(5)
Average
(0)
Very Good
(0)
Excellent
(1)

Verified | Jul 3, 2025

Zagreb-Amsterdam
Economy

A man fainted and slumped...

A man fainted and slumped over in the seat. Female flight attendants rushed to help in a few seconds, pulled him out of the seat, brought and applied oxygen, kept him alive until emergency crew arrived. The man was revived. BRAVO, BRAVO girls!

Zagreb-Amsterdam
Economy

Eduardo B

Verified | Jun 22, 2025

Barcelona-Zagreb
Economy

The flights are Always delayed

Both flight, Barcelona-zagreb and come back, has had a 4h delayed!!!! Is this a good company?no is not a trusteable air company. Las time 2h inside the plane😱

Barcelona-Zagreb
Economy

Ralf M

Verified | May 5, 2025

Zagreb-Frankfurt
Economy

Right after dropping off the...

Right after dropping off the luggage, near 3 hours prior to departure we were informed on the delay. We were more than 7,5 hours waiting for the departure. Company offered only 1 voucher of 7 euros per person for food. however at the airport the few options available were much more expensive than the amount given. on average we paid around 17 eur per person. Deducted the voucher received, the additional cost was about 50 eur.

Zagreb-Frankfurt
Economy

Lilja L

Verified | May 5, 2025

Helsinki-Dubrovnik
Economy

We were supposed to fly...

We were supposed to fly to Dubrovnik on 24.3.2024 with the flight that arrives at 19:25. That is the latest we wanted to arrive, cause our baby goes to sleep between 18-19. The message about the cancelation arrived only 24h before the flight so we didn't have much time to react, but we took whatever KLM offered when we called customer service. We had our parking planned at the Helsinki airport which had to be changed due to the new departure time. Lots of things inside 24h to arrange with a small baby. We could have at least gotten a reason why the cancelation happened. Croatia Airlines just gave us new time which would have been even later than what KLM offered. As a result, we have had a very difficult last flight with the baby from Frankfurt to Dubrovnik. The baby was crying and it didn't sleep the whole night. It might take some days for her to adjust back to her routine, which might cause our vacation to be less enjoyable.

Helsinki-Dubrovnik
Economy

Kern G

Verified | May 5, 2025

Frankfurt-Split
Economy

My flight from Frankfort to...

My flight from Frankfort to Split was delayed 7 hours and 20 minutes My flight was booked for 12.05 and actually departed at 19.25 They said there was some problem with the plane They eventually gave us vouchers for 25 euros for a snack I had arrived 6 hours early for my flight from FRA and had to wait an unexpected extra 7 plus hours. Over 13 hours waiting at the airport. It was so late arriving at Split airport I had to take a taxi which cost me 75 euros.

Frankfurt-Split
Economy

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Croatia Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.29

Total Reviews count

3106

Review Sites Distribution

AirAdvisor
3.29
3106 (100%)
TripAdvisor
3
1294 (41.9%)
Flight Radar
3.9
781 (25.3%)
eSky
4.1
324 (10.5%)

Google
3.2
316 (10.2%)
TrustPilot
1.7
181 (5.9%)
Kayak
3.65
68 (2.2%)
FlightReport
3.3
46 (1.5%)
Airlines-Inform
3.17
33 (1.1%)
Airline Ratings
2.9
15 (0.5%)
Yelp
4.4
5 (0.2%)
PissedConsumer
2
3 (0.1%)
Productreview
3.3
2 (0.1%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Cleanliness
Customer service
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.29

3106

3/5 overall

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1. Fill in the feedback and claims form on the Croatia Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Croatia Airlines Reviews and Ratings

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