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Lufthansa Reviews and Ratings

Read 104,411 verified passenger reviews to find out if Lufthansa is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive cabin crew
Excellent flight experience
Consistent service quality

Cons

Customer service complaints
Confusing baggage policies
Frequent delays

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Lufthansa reviews

3.3

Terrible
(29)
Poor
(9)
Average
(3)
Very Good
(1)
Excellent
(4)

Radoslav K

Verified | Oct 27, 2026

Frankfurt-Sofia
Economy

My luggage was delayed 3 days

My suitcase was delayed for 3 days, yet refuse to reimburse 70 euro for cosmetics without any reasoning. Flight was delayed for 1 hour and there were scratches on the suitcase when i got it back + 1 of the zippers was broken

Frankfurt-Sofia
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €1,920 for Baggage problem.

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Mina T

Verified | Oct 20, 2026

Montreal-Milano
Economy

On my returning leg, I purchased fl...

On my returning leg, I purchased flex fare, but not on the first leg. I purchased this because there was the possibility I would need to cancel and rebook my flight. As predicted, I needed to cancel and I was not certain when I would be returning. They refused to refund when I canceled. First they told me it was not their responsibility, since the return flight was actually through a partner airline, so I contacted the other airline and they were equally as confused as me, since they had never received any money from me and had never issued me a ticket number. I booked my flight and canceled my flight exclusively through Lufthansa, so why would they try and transfer the responsibility to a separate airline? Here is a quote pulled directly from their website: " A Flexible Ticket allows you to change your flight, regardless of the airline’s fare rules." I had to go back to their customer service, a service that does not have a phone line to talk to a real person, only an online interface that takes days for someone to contact you, and then they proceeded to change their story, claiming that you can only be refunded based on the most restrictive fare conditions within the itinerary. The first leg of the flight was not a flex ticket, however the return leg was. So why would they offer the option of paying extra for a flex fare on a completely separate flight if they can't actually refund flex fare? Why would they offer the option to pay for economy fare for one portion of the itinerary and then to pay for flex fare on a separate flight if they can't actually provide the benefits of flex fare? They claim to provide a service with certain benefits and then refuse to provide those benefits and services after they have received your money. They don't advertise these restrictions until you need to cancel the flight, then they refuse to refund the owed funds. This experience with them was incredibly unpleasant, unprofessional, and unethical on several levels.

Overall

Refused to refund flex fare

Montreal-Milano
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

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Dirk H

Verified | Oct 19, 2026

Oslo-Las Vegas
Economy

I missed me flight in the Oslo airp...

I missed me flight in the Oslo airport. Instead giving me options they said "Oh Well", stranding me in Norway. I had to book another flight with another carrier. They just left me on my own to figure it out. I was scared and nervous. But I did figure it out no thanks to Lufthansa. I will never ever fly them again. I was a solo traveler and just needed help but got none with Lufthansa.

Overall

POOR. CUSTOMER SERVICE
none

Oslo-Las Vegas
Economy

Comments

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Anonymous member

Verified | Oct 14, 2026

Seattle-Lisbon
Business

poor excuse for once great airline

Very disappointing experience with Lufthansa. After 50 years of international travel, this was the first time I had to pay to check luggage on an international flight — $90 each way. We also paid to upgrade to Premium Economy, then another $82 each for seat selection. The business-class upgrade was especially disappointing because the seats were essentially the same as economy. Business-class lounge access was included as a perk, but on our outbound connection in Frankfurt, 3 of our 4 hours were spent being bused from the plane to the terminal and going through passport control, leaving us less than an hour to use the lounge. On the return, the lounge in Lisbon didn't open until 5 a.m., exactly when our flight was departing, so we couldn't use it at all. In the end, we paid significantly more for very little additional benefit. Extremely poor value and a frustrating experience from start to finish.

Overall

excess charges, poor service, poor transportation, poor airport
was on time

Seattle-Lisbon
Business

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

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Anonymous member

Verified | Oct 14, 2026

Seattle-Lisbon
Business

poor excuse for once great airline

ery disappointing experience with Lufthansa. After 50 years of international travel, this was the first time I had to pay to check luggage on an international flight — $90 each way. We also paid to upgrade to Premium Economy, then another $82 each for seat selection. The business-class upgrade was especially disappointing because the seats were essentially the same as economy. Business-class lounge access was included as a perk, but on our outbound connection in Frankfurt, 3 of our 4 hours were spent being bused from the plane to the terminal and going through passport control, leaving us less than an hour to use the lounge. On the return, the lounge in Lisbon didn't open until 5 a.m., exactly when our flight was departing, so we couldn't use it at all. In the end, we paid significantly more for very little additional benefit. Extremely poor value and a frustrating experience from start to finish.

Overall

excess charges, poor service, poor seats, useless customer service

Seattle-Lisbon
Business

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

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Anonymous member

Verified | Oct 11, 2026

Frankfurt-Orlando
Economy

Lufthansa deceives people by disguising Discover as LUFTHANSA

I booked a Lufthansa flight from Frankfurt to Orlando on Lufthansa website. The actual flight was operated by Discover, terrible budget airline. I paid to pick my seat, two days before flight they assigned us to a bad seat different than the one I picked. They charge for beer on transatlantic flights. Old plane. Lufthansa should be ashamed to deceive people by Selina Lufthansa tickets on a Discover flight.

Overall

Budget airline sold as Lufthansa
None

Frankfurt-Orlando
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

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Hrvoje S

Verified | Sep 23, 2026

Schonefeld-Zagreb
Economy

Denied boarding

First time ever I lost my lugagge at airport and was verry bad affected on me. I can not believe that can happend to that kind of company. Not recomend this kind of unprofessional traveling.

Schonefeld-Zagreb
Economy

Anonymous member

Verified | Sep 9, 2026

Munich-Manchester
Economy

Criminally inept organisation .

Flight cancelled with less than an hours notice. Promised to contact us overnight with details of alternative flight. No contact made and had to arrange alternative ourselves. Now making it nigh on impossible to contact them to claim reimbursement of expenses we have incurred

Overall

Customer service is appalling

Munich-Manchester
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

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George A

Verified | Sep 6, 2026

Frankfurt-Athens
Premium economy

Worst experience ever - Lufthansa

Checked in buggages because of fully booked plane. My ticket had 1xpersonal item and 1x8kgbuggage. Lost train good job!

Frankfurt-Athens
Premium economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

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Zahra L

Verified | Sep 3, 2026

Istanbul-Frankfurt
Economy

Worst airline ever. My flight had d...

Worst airline ever. My flight had delays and I missed the connection with a 6 month old baby. They did not provide me the stroller, so I had to walk all around the airport with the baby. They rebooked me for the next day, but because of their mistake that they did not out my baby's name on the ticket I missed my flight again. They did not offer any help while moving back and forth from the gate to the customer service and their supervisor on gate B22 in Frankfurt airport on August 5 was the worst.

Overall

Lost the flight due to their mistake in nit putting my baby's name on the ticket so I got denied boarding
Nothing honestly

Istanbul-Frankfurt
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Denied boarding.

Start your check here.

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Lufthansa Ratings

All-time Rating & Reviews

Average Star Rating

3.3

Total Reviews count

104411

Review Sites Distribution

AirAdvisor
3.3
104411 (100%)
TripAdvisor
3.5
45207 (43.3%)
Flight Radar
4.25
19757 (18.9%)
TrustPilot
1.3
15003 (14.4%)

Kayak
3.4
8228 (7.9%)
Cheapflights
3.4
8226 (7.9%)
eSky.eu
4.1
2627 (2.5%)
FlightReport
3.6
1804 (1.7%)
Google
4.6
1420 (1.4%)
ConsumerAffairs
1.2
673 (0.6%)
PissedConsumer
1.8
628 (0.6%)
Yelp
2.3
233 (0.2%)
Airline Ratings
2.8
189 (0.2%)
Productreview
1.4
102 (0.1%)
SiteJabber
2
29 (0%)
Hellopeter
1
9 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

Join the conversation! What do you think of Lufthansa

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Compare Lufthansa with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.3

104411

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Lufthansa by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Lufthansa Reviews and Ratings

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