Lufthansa Reviews
99663 passengers’ reviews
Deutsche Lufthansa, AG, 2-6 Von-Gablenz-Strasse, 50679 Köln, Cologne Federal, Germany
+44 371 641 0401 UK 1-800-645-3880 US
99663 passengers’ reviews
Deutsche Lufthansa, AG, 2-6 Von-Gablenz-Strasse, 50679 Köln, Cologne Federal, Germany
+44 371 641 0401 UK 1-800-645-3880 USLeave your complaint to professionals.
Complaints handled by AirAdvisor
All-time Rating & Reviews
Average Star Rating
3.27Total Reviews count
99663Review Sites Distribution
TripAdvisor
43640 (43.8%)
Flight Radar
17882 (17.9%)
TrustPilot
12546 (12.6%)
Kayak
7042 (7.1%)
Cheapflights
6986 (7%)
Airline Quality
2549 (2.6%)
eSky.eu
2218 (2.2%)
2070 (2.1%)
FlightReport
1712 (1.7%)
PissedConsumer
860 (0.9%)
Tiket2
681 (0.7%)
ConsumerAffairs
607 (0.6%)
Yelp
425 (0.4%)
Airline Ratings
187 (0.2%)
Hellopeter
129 (0.1%)
Productreview
96 (0.1%)
SiteJabber
28 (0%)
SkyTrax Ratings
(%)
99663 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Attentive cabin crewExcellent flight experienceConsistent service quality
Customer service complaintsConfusing baggage policiesFrequent delaysLufthansa passengers praise the airlines for the high quality flight experience they provide, thanks to the attentive and professional cabin crew, generous legroom, and comfortable seating. The airline also gets high marks for its food service and inflight entertainment options which seems to be fairly consistent. However, customer service is a pain point, particularly with delays and cancellations. Reviewers note that it can be challenging to rebook flights and that customer service is not helpful or very responsive to requests.
Bad experience with Lufthansa?
Find out if your flight qualifies to as much as £520 (€600)!Bad experience with Lufthansa?
Find out if your flight qualifies to as much as £520 (€600)!
Professional auto and live moderation
Verified content
Zero tolerance for the fake
Equal opportunity and protection
100% user-generated content
AirAdvisor is on the Inc. 5000 list
Our team of legal experts has worked on over 450,000 cases, helping passengers receive flight compensation even after they were initially turned down by the airline.
Learn all about the types of common complaints, how to contact Lufthansa, their response time, and the best ways to exercise your rights.
Learn how to get compensation for damaged, lost & delayed luggage from Lufthansa, and understand your rights as an airline passenger.
Overbooked on Lufthansa? Know your rights and how to claim compensation for denied boarding on an oversold flight. Check eligibility and claim with AirAdvisor.
Stay updated about Lufthansa strikes and how they may impact your travel plans. Here is what you should know and how to act when they happen.
Lufthansa flight delayed or cancelled? Read our guide on how to claim EU261 compensation or get a refund. ✓ 420K+ claims handled ✓ low prices.
Check if you are entitled to flight delay compensation in just 3 minutes.
Quick Features
Free & instant check 98% success rate No-win, No-fee
Claim in just 3 steps
It takes less than 5 minutes
AirAdvisor has been featured in:
Review Guidelines
We encourage you to share your opinion and experience, engage with authors and each other, so to make AirAdvisor platform free of inappropriate and abusive content we reserve the right to edit, remove and/or not allow comments to get posted, and deactivate individuals that repeatedly break the below rules.
Please take the time to read our guidelines carefully.
Basics:
Comments containing the following will not be allowed: