Austrian Airlines Reviews
20354 passengers’ reviews
Office Park 2, P.O. Box 100, A 1300 Vienna - Airport 
+44 20 76608190 UK 1-516-738-4422 US
20354 passengers’ reviews
Office Park 2, P.O. Box 100, A 1300 Vienna - Airport 
+44 20 76608190 UK 1-516-738-4422 US Leave your complaint to professionals.
Complaints handled by AirAdvisor
All-time Rating & Reviews
Average Star Rating
3.19Total Reviews count
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20354 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Wide network connectivityEfficient check-in and boardingClean, comfortable aircraft
Frequent flight disruptionsPoor customer serviceBaggage handling issuesAustrian Airlines has an extensive route network, and this aspect got high marks in customer reviews. Many passengers were also pleased with the smooth and well-organized check-in and boarding process that helped ease stress. Reviewers also appreciated the well-maintained cabin that was comfortable even on longer flights despite not being luxurious. Delays and cancellations were one of the most cited complaints of Austrian Airlines along with the fact they have problems adhering to flight schedules. This was followed by multiple negative reviews about difficult and unresponsive customer service who frustrated the process of getting compensation and refunds. Delayed and lost baggage was another area of concern. Travelers said it was difficult to get help resolving lost, delayed, or damaged luggage issues.
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