NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

Austrian Airlines Reviews and Ratings

Check 23,189 verified passenger reviews to find out if Austrian Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Wide network connectivity
Efficient check-in and boarding
Clean, comfortable aircraft

Cons

Frequent flight disruptions
Poor customer service
Baggage handling issues

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Austrian Airlines reviews

3.53

Terrible
(10)
Poor
(5)
Average
(5)
Very Good
(0)
Excellent
(1)

Anonymous member

Verified | Oct 2, 2026

Beijing-Vienna
Business

Terrible support and zero empathy during wartime Horrible customer service and compl...

Horrible customer service and complete disregard for passengers during wartime Case no. 2607-OS-04402. Austrian Airlines lost our luggage and has been giving us automated rejections for months instead of resolving the issue. To make things worse, we live in Ukraine, where there is an active war, meaning delayed luggage could not even be delivered back to us locally. We had to spend extra money and effort to recover it. While this compensation is a significant financial amount for our family living through a war, it is mere pennies for a major international airline. Instead of showing basic human empathy and responsibility, they hide behind automated system errors and bureaucratic closures. Absolutely disgraceful attitude toward customers. Zero stars if possible.

Overall

Lost luggage / Bad support

Beijing-Vienna
Business

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

Find out if you can make a claim now.

Claudia T

Verified | Sep 22, 2026

Economy

Terrible experience with Austrian

Terrible experience with Austrian Airlines Extremely disappointing experience. Austrian Airlines is ridiculously strict and inflexible, the staff are rude and unhelpful, and the seats are incredibly small and uncomfortable. There is absolutely no attention to customer satisfaction, and the overall experience is unnecessarily stressful and unpleasant. I expected much better service from an airline like Austrian. Definitely not worth the money. I would not recommend flying with them.

Overall

Scortesia assoluta del personale, inutile problemi con il bagaglio, rigidezza estrema del personale

Economy

Comments

Passenger rights expert: Compensation alert! Did you have Baggage problem? You could be due up to €1,920.

Find out in just a few clicks.

Dointae L

Verified | Aug 29, 2026

Budapest-Podgorica
Economy
Claim escalated to airline

Flight delay

I spend thousands of dollars on this airline per year. They delayed my flight for 10 hours and refused to put me in a hotel they only gave me 20euros for my troubles. I'm a platinum flyer.

Budapest-Podgorica
Economy
Claim escalated to airline

Anonymous member

Verified | Aug 28, 2026

Montreal-Vienna
Economy

Bad services Montreal Vienne

I had an unpleasant experience on the Montreal to Vienna route. I stood in line in a public corridor for 45 minutes and had no access to seats. For a transatlantic flight, only one person checks passports. On the plane, no one cleans the bathroom. There’s disorder and dirt all over the plane. In the bathroom, you can imagine they don’t have soap. The food comes in portions for a 5-year-old. Very small portions of meat and pasta. If you ask for water during the flight, they bring you a half glass. During landing, the pilot shook us around for about 15 minutes before landing, on a sunny, windless day. Last time I’m flying with them. I’ll make a video with pictures on social media so people know what it’s like to fly with this company.

Overall

embarquement mal organiser
aucun

Montreal-Vienna
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to 600 € in compensation.

Find out if you can make a claim now.

Erich Z

Verified | Aug 8, 2026

Sydney-Vienna
Economy
Successful claim

Flight cancellation

Replacement flight with scoot was unacceptable. I booked my flight with a good airline. The service on board scoot was terrible.

Sydney-Vienna
Economy
Successful claim

Didi L

Verified | Aug 5, 2026

Gothenborg-Corfu
Economy
Successful claim

Inställt flyg

Very bad service , false contact numbers , when you call for help it hangs up immediatley.very dissapointed i choosed this airline

Gothenborg-Corfu
Economy
Successful claim

Anonymous member

Verified | Jul 15, 2026

Economy

Play with baggage fee in summer 202...

Play with baggage fee in summer 2026. Absurd price policy for carey on bag. Horrible talks from crew. Non transparent attitudes from employees and they are late.

Overall

Behaving+Baggage absurd price policy

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

Claim in minutes.

Jonathan B

Verified | Jul 6, 2026

Vienna-London
Economy

Krejka and Schelland at Vienna Inte...

Krejka and Schelland at Vienna International Airport provided one of the worst customer service experiences I have ever encountered. At the gate, I was stopped and told I had to pay €65 for “extra luggage” or check in one of my bags. My hand luggage fit perfectly in the sizing box, and I also had a backpack and a garment bag. I explained that I could have placed my small cross-body bag inside my luggage to fully comply with the allowance, but this was not taken into consideration. I also explained that I had travelled from Greece with the same luggage setup and had never been charged extra before. They refused to listen and were extremely rude throughout the interaction, barely allowing me to speak. At one point, I was threatened with being denied boarding if I did not immediately comply. I was even told to apologise to one staff member, while the other stood behind with crossed arms, appearing confrontational and unprofessional. In the end, I had no choice but to pay and ship my luggage separately, which was expensive and caused significant inconvenience, as the luggage itself is valuable. Overall, the experience was intimidating, unprofessional, and far below the standard expected at an airport.

Overall

Disgusting customer service.
None

Vienna-London
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Wojciech S

Verified | Jul 6, 2026

New York-Krakow
Economy
Successful claim

Flight delay

Every flight, including the rebooked ones, was delayed. There was also no representative of Austrian Airlines in Munich, and we were unable to contact them directly on phone.

New York-Krakow
Economy
Successful claim

Olivia T

Verified | Jul 3, 2026

Vienna-Florence
Economy

Flight cancellation

delayed our first flight, made us loose our connection flight, rebooked us for a flight 8 hours later, CANCELLED that flight and rebooked us again for a flight the next morning with ANOTHER connection. unbelievable.

Vienna-Florence
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Austrian Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.53

Total Reviews count

23189

Review Sites Distribution

AirAdvisor
3.53
23189 (100%)
TripAdvisor
3.5
10332 (44.6%)
Flight Radar
4.2
5846 (25.2%)
TrustPilot
1.4
1816 (7.8%)

Google
3.8
1520 (6.6%)
eSky
4.2
1004 (4.3%)
Kayak
3.8
959 (4.1%)
Airlines-Inform
3.3
651 (2.8%)
FlightReport
3.55
397 (1.7%)
Yelp
2.2
164 (0.7%)
Glassdoor
4.1
97 (0.4%)
PissedConsumer
1.6
78 (0.3%)
Airline Ratings
2
72 (0.3%)
ConsumerAffairs
1.1
64 (0.3%)
Productreview
1.9
14 (0.1%)
SiteJabber
2.2
5 (0%)
SkyTrax Ratings
4
(%)
Tiket2
3
(%)

Join the conversation! What do you think of Austrian Airlines

See if you’re eligible for compensation

Compare Austrian Airlines with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.53

23189

4/5 overall

3 ways to claim compensation from Austrian Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Austrian Airlines by following the steps below
1. Fill in the feedback and claims form on the Austrian Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Austrian Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Austrian Airlines reviews

Terrible support and zero empathy during wartime Horrible customer service and compl...

Comments

Terrible experience with Austrian

Comments

Flight delay

Comments

Bad services Montreal Vienne

Comments

Flight cancellation

Comments

Inställt flyg

Comments

Play with baggage fee in summer 202...

Comments

Krejka and Schelland at Vienna Inte...

Comments

Flight delay

Comments

Flight cancellation

Comments

Thank you!

Verify you’re a real person

Austrian Airlines Ratings

Join the conversation! What do you think of Austrian Airlines

How does Austrian Airlines compare?

Compare Austrian Airlines with:

3 ways to claim compensation from Austrian Airlines

Instant flight check

No disrupted flights were found

Did you have any connecting flights within this journey under the same booking?

Related & Resources

Free and Instant
Compensation Checker

Austrian Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Terrible support and zero empathy during wartime Horrible customer service and compl...

Comments

Terrible experience with Austrian

Comments

Flight delay

Comments

Bad services Montreal Vienne

Comments

Flight cancellation

Comments

Inställt flyg

Comments

Play with baggage fee in summer 202...

Comments

Krejka and Schelland at Vienna Inte...

Comments

Flight delay

Comments

Flight cancellation

Comments

Austrian Airlines Ratings

Join the conversation! What do you think of Austrian Airlines

How does Austrian Airlines compare?

Compare Austrian Airlines with:

3 ways to claim compensation from Austrian Airlines

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker