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RATED 4.5/5 AFTER 28,741 REVIEWS
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All Nippon Airways Reviews and Ratings

Check 17,144 verified passenger reviews to find out if All Nippon Airways is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Clean and comfortable
Exceptional cabin crew
Excellent meals

Cons

Poor ground service
Low value for money
Customer service inconsistencies

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

All Nippon Airways reviews

4.12

Terrible
(5)
Poor
(0)
Average
(1)
Very Good
(0)
Excellent
(0)

Reks F

Verified | Jun 2, 2026

Tokyo-Vienna
Economy

They got the flight finally disrupt...

They got the flight finally disrupted to plan maintenance because of mechanical issues. But they didn't fix it as the airline's fault. They said they won't compensate.

Tokyo-Vienna
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

Claim in minutes.

Meddy M

Verified | Jun 2, 2026

Munich-Tokyo
Economy

I arrived without my bag. They lost...

I arrived without my bag. They lost it and can't track the path. All this happen on monday, its friday night and I dont have my luggage.

Munich-Tokyo
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Stepen H

Verified | Jun 2, 2026

Tokyo-Barcelona
Economy

Booking offered us an alternative, ...

Booking offered us an alternative, Tokyo Barcelona through Vienna. After telling them it's ok they only changed the second flight leaving us with, Tokyo to Brussel then Vienna to Barcelona but no support to go from Brussel to Vienna. I contacted them multiple times and did not get an answer. I also have proof they changed only half of the flight all emails sent.

Tokyo-Barcelona
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Ramen G

Verified | Jun 2, 2026

Tokyo-Brussels
Economy

Flight cancellation due to flight c...

Flight cancellation due to flight crew member's illness. I don't know why they didn't just provide another crew. No refund offered.

Tokyo-Brussels
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

Glenn K

Verified | Jun 2, 2026

Tokyo-Amsterdam
Economy

Delayed due to crew rotation schedu...

Delayed due to crew rotation schedule: December 14 8:40 schedule: December 14, 12:11 actual departure time. There was a delay: 3:31.

Tokyo-Amsterdam
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

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All Nippon Airways Ratings

All-time Rating & Reviews

Average Star Rating

4.12

Total Reviews count

17144

Review Sites Distribution

AirAdvisor
4.12
17144 (100%)
TripAdvisor
4
10922 (63.7%)
Flight Radar
4.6
4118 (24%)
Kayak
4.15
1315 (7.7%)

FlightReport
3.95
258 (1.5%)
Google
3.37
181 (1.1%)
TrustPilot
2
175 (1%)
Yelp
3.5
59 (0.3%)
Airline Ratings
3.77
36 (0.2%)
eSky.eu
4.2
30 (0.2%)
Complaints Board
3.5
29 (0.2%)
Productreview
3.8
3 (0%)
SkyTrax Ratings
5
(%)

Join the conversation! What do you think of All Nippon Airways

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Compare All Nippon Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

4.12

17144

4/5 overall

3 ways to claim compensation from All Nippon Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with All Nippon Airways by following the steps below
1. Fill in the feedback and claims form on the All Nippon Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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All Nippon Airways Reviews and Ratings

Pros

Cons

Pros

Cons