How to Contact All Nippon Airways by Email, Form, Phone

Written By Joanna Teljeur

Last Updated: September 23, 2024

While most passengers praise All Nippon for their punctuality and professionalism, those who had a bad experience might feel the need to complain. There’s nothing wrong with communicating your concerns. In fact, you might get something back to make up for your unpleasant flight.

Here’s what you need to know about submitting a complaint to ANA including your rights as a passenger, contact info, and more.

Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

Typical ANA Passenger Complaints

As an All Nippon passenger, you can officially complain about any issue that has bothered you. Be advised however, that some issues may result in some kind of compensation including:

• Lost and damaged baggage: If you have luggage mishandling complaints, you could get as much as €1,599 in reimbursement.
• Delayed flights, cancelled flights: Depending on the length of the delay and distance of your flight, you could receive between €250-€600.
• Denied boarding: If your ANA flight has been oversold and you’re prevented from boarding as a result, you could also get compensation similar to the amounts for delays and cancellations.

Skytrax reported that the most common complaints had to do with inconsistent customer service, scheduling issues, long wait times for assistance, expensive in-flight wi-fi, and economy class seat comfort. 

One passenger had the following experience as seen on Airline Quality (Skytrax):

Relatively uncomfortable flight with minimal and rude service. 11 hour flight that was very cramped, flight attendants avoided assisting me, claimed they had no meal choices, or told me they would get something and did not. Quite surprising for an overseas flight, and ANA no less, formerly my favorite airline for economy seating.

Understanding Passenger Rights

Even though ANA is a Japanese airline, they must comply with passenger rights regulations in the EU and UK when they fly out of airports in these areas. The rules we’re talking about are Regulation EU261 and Regulation UK261. Both protect passenger rights and require airlines to compensate passengers when flight disruptions result in delays of 3 or more hours.

All Nippon Contact Information

ANA Mailing Address

Complaints Form

To ensure your complaint arrives with any attached documents, use the form on the ANA website.

Getting Your Desired Outcome

Before contacting ANA, decide what you want to gain from filing a complaint. You might simply want to express your feelings and opinion, but in other cases, you might require some form of compensation. 

Remember to explain the details of what happened and what will resolve the problem. Clarity is key. Also, include flight numbers, booking details, photos, receipts and other information to help support your case.

Don't forget to include accurate contact information. Send 2 or 3 methods for the airline to reach you. The more information you provide, the better the outcome will be.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

How AirAdvisor Can Make It Easy

Let AirAdvisor take care of the complaint for you. We have an impressive 98% win rate, and our experienced legal team is well acquainted with passenger rights regulations. Get started today to get the compensation you’re owed! 

1. Visit the AirAdvisor homepage
2. Enter a few basic flight details and click Check Compensation
3. Give us a few more specifics about your trip
4. We’ll do the initial review and contact you if more info is needed