52859 passengers’ reviews
20th floor of the 5711 Avenida Presidente Riesco Building in Las Condes, Santiago Province Heathrow Airport, Greater London TW6 Miami International Airport, 2100 NW 42nd Ave, Miami, FL. 33126
UK Phone: 0800 026 0728 US Phone: 1 866 435 9526 Leave your complaint to professionals.
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52859 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Comfortable cabinAffordabilityWide Route Network
Poor customer serviceFrequent flight disruptionsUnclear policiesLATAM passengers praise the airline's modern fleet and all that comes with it like comfortable seating and abundant in-flight amenities. Their extensive route network also gets high marks, as does their affordable pricing. While the airline has received mostly positive reviews, they do get criticized for their confusing baggage policies, lack of communication, and potential for sudden delays and cancellations.
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