NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

LATAM Airlines Reviews and Ratings

Check 69,586 verified passenger reviews to find out if LATAM Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Comfortable cabin
Affordability
Wide Route Network

Cons

Poor customer service
Frequent flight disruptions
Unclear policies

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

LATAM Airlines reviews

3.61

Terrible
(12)
Poor
(2)
Average
(1)
Very Good
(0)
Excellent
(0)

Anonymous member

Verified | Oct 9, 2026

Barcelona-São Roque
Economy

The worst Airline Latam Brazil, it was delayed in all the airports, they sit the passenger on the plane and the plane leaves 2 hours later same when we landed

The worst Airline, delayed in all the airports, nobody the crew knows anything, etc. They sit all the passengers on the plane and the plane leaves 2 hours later same in all the airports and when we landed the same 1:30 after we have to wait to leave the plane. It was horrible.

Overall

Barcelona-São Roque
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Anonymous member

Verified | Oct 3, 2026

Economy

I would recommend finding another a...

I would recommend finding another airline to use for international trips. When I took my international trip from Atlanta to Santiago they not only took off late they arrived late causing me to miss my domestic flight. Not only did I have to miss the first day of my trip but I had to buy another flight for one I already paid for. LATAM could never help me when I tried to file a complaint about what happened , they kept saying it’s on delta end even though I flew with LATAM. They took no responsibility for what happened and they never could give me a straight answer for why the flight was delayed. My advice is choose a different airline and save yourself from the stress and extra expense of flying with LATAM.

Overall

Poor customer service / flight delay

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Babis D

Verified | Sep 6, 2026

Bogota-Cartagena
Premium economy

LATAM worst service - worst comany

we were flying with the firrst flight from Bogota to Cartagena 0900 flight. The flight was cancelled after we have done the check-in. There was no information in english only spanish. The LATAM client didnt speak english and she was trying to communicate via an online translator. We lost 56 mins in the LATAM desk till we find the next flight which was at 2000 . We lost all the bookings we have arragned in Cartagena (guided tours, restaurant reservartion cost of 150 euros. We asked for compensation after filling tons of paperwork to get a reply after 35 days that the file was closed and they are not responsible for third party cancellations. it was LATAM fault that we lost our money. it was LATAM fault that their employees IN THE AIRPORT cannot assist international english speaking passengers. I have sent more than 20 mails only to received an automatic reply. "case is closed". I have traveled 40+ years in far east, india, africa. never had such a bad service. oh, they gave as a $10 MCDONALDS coupon for the 11 hours we spent in the airport. STAY AWAY from these crooks

Overall

flight cancellations

Bogota-Cartagena
Premium economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Victoria C

Verified | Jul 17, 2026

Lima-Miami
Economy

What a complete travesty of an airl...

What a complete travesty of an airline. Not a professional service. Avoid at all costs if you can. I had an 8-hour delay on a flight from Lima to Miami, which meant I missed my connecting flight, operated to London, UK. A full plane of passengers were left sitting with little to no explanation from the pilot or flight attendants. After three hours we were finally told to disembark and wait for a rescheduled departure time. We were first given as 2pm, then pushed to 4pm, and finally 5:40pm. Because of the missed connection, I was rebooked with a different airline, also scheduled to leave Lima at 5:40pm. On returning home, I contacted LATAM to request compensation, and they are now denying I was ever booked on those flights. I'm astonished. I will never book with them again, and I'd advise anyone who asks to do the same. Terrible service in the air, at the airport, and from customer services. Avoid at all costs.

Overall

Terrible customer service

Lima-Miami
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

See if you can claim now.

Patricia S

Verified | Mar 17, 2026

Economy

Disappointing experience. Lack of transparency

As an animal welfare activist I asked before buying my flight whether LATAM used cage-free eggs. They said yes, but on the plane no one could confirm it. This shows a lack of transparency in their supply chain.

Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to €1,920 in compensation.

Want to see if you’re eligible?

Derly Johana F

Verified | Mar 16, 2026

Economy

Responsible consumption without support

I try to make responsible consumption choices. That is why I asked LATAM whether the eggs used in the catering were cage-free. They said yes, but during the flight no one could confirm it. This does not inspire confidence.

Overall

I try to make responsible consumption choices. That is why I asked LATAM whether the eggs used in the catering were cage-free. They said yes, but during the flight no one could confirm it. This does not inspire confidence.
I try to make responsible consumption choices. That is why I asked LATAM whether the eggs used in the catering were cage-free. They said yes, but during the flight no one could confirm it. This does not inspire confidence.

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to 600 € compensation for Flight delay.

Claim in minutes.

Polina S

Verified | Mar 13, 2026

Economy

Contradictory information

Before booking my flight, I inquired about cage-free eggs in LATAM’s catering and was told they were used. However, when I asked for confirmation during the flight, no one could provide it. This discrepancy needs to be clarified immediately.

Overall

animal welfare policy

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

Claim in minutes.

Afj C

Verified | Mar 13, 2026

Economy

Subject: Conscious consumer without...

Subject: Conscious consumer without answers I try to consume cage-free products whenever possible. Before buying my flight with LATAM I asked about this issue. They said yes, but during the flight no one could confirm it. The lack of clarity is frustrating.

Overall

Subject: Conscious consumer without answers I try to consume cage-free products whenever possible. Before buying my flight with LATAM I asked about this issue. They said yes, but during the flight no one could confirm it. The lack of clarity is frustratin

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Denied boarding.

Check your eligibility here.

Anonymous member

Verified | Mar 11, 2026

Economy

Confusing Sustainability Policy

LATAM speaks a lot of sustainability. That is why I asked before buying my tickets if the eggs they seved where cage-free. They had said yes. However, during my flight no one could confirm if this was true. I would like to see more transparency in this matter.

Overall

No transparency
Kind personnel

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

Find out if you can make a claim now.

Anonymous member

Verified | Mar 11, 2026

Economy

Contradictory information on catering

I asked LATAM if their catering used cage-free eggs. An agent said yes. During the flight, no one could confirm it — and neither could support. If they can't track their own ingredients, animal welfare is simply not a priority.

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

LATAM Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.61

Total Reviews count

69586

Review Sites Distribution

AirAdvisor
3.61
69586 (100%)
TripAdvisor
3.5
42733 (61.4%)
Google
4.1
16144 (23.2%)
eSky
4.1
2162 (3.1%)

Cheapflights
3.7
1985 (2.9%)
Kayak
3.7
1984 (2.9%)
Flight Radar
3.95
1854 (2.7%)
TrustPilot
1.3
1853 (2.7%)
FlightReport
3.6
270 (0.4%)
Yelp
1.5
198 (0.3%)
Airlines-Inform
2.88
142 (0.2%)
Productreview
1.4
123 (0.2%)
PissedConsumer
1.8
62 (0.1%)
Reviews.io
1.37
19 (0%)
SiteJabber
2.8
2 (0%)
Airline Ratings
3.8
1 (0%)

Join the conversation! What do you think of LATAM Airlines

See if you’re eligible for compensation

Compare LATAM Airlines with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.61

69586

4/5 overall

3 ways to claim compensation from LATAM Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with LATAM Airlines by following the steps below
1. Fill in the feedback and claims form on the LATAM Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

LATAM Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

LATAM Airlines reviews

The worst Airline Latam Brazil, it was delayed in all the airports, they sit the passenger on the plane and the plane leaves 2 hours later same when we landed

Comments

I would recommend finding another a...

Comments

LATAM worst service - worst comany

Comments

What a complete travesty of an airl...

Comments

Disappointing experience. Lack of transparency

Comments

Responsible consumption without support

Comments

Contradictory information

Comments

Subject: Conscious consumer without...

Comments

Confusing Sustainability Policy

Comments

Contradictory information on catering

Comments

Thank you!

Verify you’re a real person

LATAM Airlines Ratings

Join the conversation! What do you think of LATAM Airlines

How does LATAM Airlines compare?

Compare LATAM Airlines with:

3 ways to claim compensation from LATAM Airlines

Instant flight check

No disrupted flights were found

Did you have any connecting flights within this journey under the same booking?

Related & Resources

Free and Instant
Compensation Checker

LATAM Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

The worst Airline Latam Brazil, it was delayed in all the airports, they sit the passenger on the plane and the plane leaves 2 hours later same when we landed

Comments

I would recommend finding another a...

Comments

LATAM worst service - worst comany

Comments

What a complete travesty of an airl...

Comments

Disappointing experience. Lack of transparency

Comments

Responsible consumption without support

Comments

Contradictory information

Comments

Subject: Conscious consumer without...

Comments

Confusing Sustainability Policy

Comments

Contradictory information on catering

Comments

LATAM Airlines Ratings

Join the conversation! What do you think of LATAM Airlines

How does LATAM Airlines compare?

Compare LATAM Airlines with:

3 ways to claim compensation from LATAM Airlines

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker