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LATAM Airlines Reviews and Ratings

Check 69,586 verified passenger reviews to find out if LATAM Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Comfortable cabin
Affordability
Wide Route Network

Cons

Poor customer service
Frequent flight disruptions
Unclear policies

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LATAM Airlines reviews

3.61

Terrible
(12)
Poor
(2)
Average
(1)
Very Good
(0)
Excellent
(0)

Anonymous member

Verified | Mar 11, 2026

Economy

Subject: Responsible consumption wi...

Subject: Responsible consumption without support I try to make responsible consumption choices. That is why I asked LATAM whether the eggs used in the catering were cage-free. They said yes, but during the flight no one could confirm it. This does not inspire confidence.

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Verified | Jul 20, 2025

Montevideo-Madrid
Economy

Worst airline customer treatment ever.

Worst airline customer treatment ever. If I could give 0 stars I would. My partner and I bought a flight from Montevideo to Madrid for August 13. This flight was cancelled by the airline, and we were rebooked on another flight the next day. This already created the first problem, as we had a flight from Madrid to Copenhagen on August 14, several hours after the arrival of our original flight with LATAM, which we would miss with the new connection. As a result of the cancellation, we were offered two options: 1. Request a full refund of the ticket; or 2. Rebook to a new flight at no additional cost. As we were advised by an operator through the LATAM's official WhatsApp channel, we decided to wait for the possibility of new routes opening up, in order to be able to arrive in Madrid on August 14 and thus not miss our connection to Copenhagen. After a few days, we contacted LATAM again through its WhatsApp Channel, and we were offered to change the final destination to Copenhagen, since we had missed the connecting flight. This change was made at no additional cost and updated in our official profile. However, AFTER the change was made, we were informed that we had to pay a charge of 700 USD per passenger for the change. In other words, we were informed of the cost AFTER we had accepted and processed the change, which is an unfair and deceptive practice. Subsequently, LATAM refused to refund us the full amount of the tickets as initially offered to us, thus losing the connecting flight and forcing us to take a flight that we never accepted. We have since made multiple formal complaints to LATAM customer service, in addition to having had several phone conversations with the airline, all of which were rejected without considering our evidence (we have screenshots of all conversations on WhatsApp). LATAM cannot offer conditions that it then arbitrarily revokes, leaving the passenger without a flight or refund.

Montevideo-Madrid
Economy

Ghuilliermo B

Verified | May 15, 2025

Barcelona-Sao Paulo
Economy

The departure time was at...

The departure time was at 1:00 p.m. on 05/05/23, Barcelona/Sao Paulo, after 4/5 hours of waiting the flight was canceled because there was a problem with a turbine and the problem could not be fixed, they made us get off at 5:00 p.m. and from there we waited for Boucher's delivery of meals, hotel and transfer, at 9:30 p.m. they transferred us to a hotel 30 km from the airport, at The next day at 2 p.m. they picked us up to go to the airport, departure from Barcelona at 6 p.m., we left on time, one day later on 05/06/23, for this reason the departure from Sao Paulo, Buenos Aires was delayed, the departure time was 05/06/23 at 2:30 p.m., arriving that Saturday at 5:30 p.m. and the departure after the cancellation It was on Sunday at 7:15 and arrival in Buenos Aires at 10:15 a.m., delayed one day. I HAD PERSONAL ISSUES TO RESOLVE in Buenos Aires, I had to change my Buenos Aires/Bariloche ticket, to be able to do what I had left pending, I got a flight for Wednesday!0/05/23.

Barcelona-Sao Paulo
Economy

Merina C

Verified | May 15, 2025

Bogota-Santiago
Economy

We were about to board...

We were about to board when they told us that our flight was canceled and rescheduled for the next day.

Bogota-Santiago
Economy

Conrad S

Verified | May 15, 2025

Santiago-Buenos Aires
Economy

I was traveling to Buenos...

I was traveling to Buenos Aires, I left with Latan at 0:40 if the flight was cancelled, they took us to a hotel and we didn't fly until 11:15 p.m. the next day.

Santiago-Buenos Aires
Economy

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LATAM Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.61

Total Reviews count

69586

Review Sites Distribution

AirAdvisor
3.61
69586 (100%)
TripAdvisor
3.5
42733 (61.4%)
Google
4.1
16144 (23.2%)
eSky
4.1
2162 (3.1%)

Cheapflights
3.7
1985 (2.9%)
Kayak
3.7
1984 (2.9%)
Flight Radar
3.95
1854 (2.7%)
TrustPilot
1.3
1853 (2.7%)
FlightReport
3.6
270 (0.4%)
Yelp
1.5
198 (0.3%)
Airlines-Inform
2.88
142 (0.2%)
Productreview
1.4
123 (0.2%)
PissedConsumer
1.8
62 (0.1%)
Reviews.io
1.37
19 (0%)
SiteJabber
2.8
2 (0%)
Airline Ratings
3.8
1 (0%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.61

69586

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with LATAM Airlines by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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LATAM Airlines Reviews and Ratings

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