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SAS Scandinavian Airlines Reviews and Ratings

Check 33,550 verified passenger reviews to find out if SAS Scandinavian Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Comfortable Premium Class
Friendly Cabin Crew
Good Scandinavian Connectivity

Cons

Frequent delays
Poor Ground Service
Website and IT Issues

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SAS Scandinavian Airlines reviews

3.66

Terrible
(19)
Poor
(6)
Average
(8)
Very Good
(1)
Excellent
(2)

George M

Verified | Oct 6, 2026

Washington-Copenhagen
Business

We recently booked business class f...

We recently booked business class flights from IAD to Copenhagen, then one trip to Athens and return from Rome to Copenhagen. Our flights too and from in Business were great. We unfortuately flew the legs in Europe with them as well. There business class in Europe is a three seat configuration, and leave the middle seat empty. No larger seats no inflight entertainment. Do not make the mistake we made never book them for flights in Europe

Overall

IN Europe business class coach with no one in middle
The internation flights great

Washington-Copenhagen
Business

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Tina P

Verified | Sep 29, 2026

Geneva-Copenhagen
Economy

Flight cancellation

flight cancelled and impossible to change the flight-replacement or get any help. I bought the ticket and two hours later the flight was cancelled

Geneva-Copenhagen
Economy

Telis G

Verified | Sep 29, 2026

Copenhagen-Stavanger
Economy

Damaged Property, No Compensation, and Poor Customer Service

That was the last trip my wife and I will take with SAS. We have both decided to delete our customer accounts with the airline. The reason for this decision is that SAS was directly responsible for the damage to my eyeglasses. The damage occurred as a result of oversized items that exceeded the permitted cabin baggage limits but were nevertheless accepted and stored in the cabin by the crew. In addition, one of the crew members physically pushed me during the incident because she was in a hurry for the aircraft to depart. I formally requested reimbursement of NOK 4,000, which represents the replacement cost of my eyeglasses. However, SAS refused to compensate me for the damage, after replying to my email after 2 and a half months

Overall

Tiny places, oversized baggage accepted

Copenhagen-Stavanger
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Dr. Eugene E

Verified | Aug 25, 2026

Los Angeles-Visby
Economy

SAS Airline Initials should stand for SIMPLY AWFUL SERVICE

SAS Airline Initials should stand for Simply Awful Service! SAS indeed made itself party to fraud against us frequent flyers, abusing our trust with fake extra ticket purchase payment, then losing both cases of customer abuse in their awful system, causing us to have to refile them! This horrid airline, which hides its executive emails to insure that customers cannot reach them, first lost two cases which we had filed, one over-charging us extra for four bags included with our two tickets, then second joining a fake ticket service to get us to pay twice for the same ticket for our caregiver (we are both in our 80s with health issues.) BEWARE SAS AIR -- THEY ARE UNTRUSTWORTHY AND JOIN IN FRAUDS, NOR WILL THEY PROVIDE INFORMATION ON YOUR RIGHTS OR WHAT AGENCIES YOU CAN CONTACT TO FILE COMPLAINTS VS. SAS -- SHAME ON SAS AIRLINE!

Overall

SAS charged us twice for the same luggage and for our caregiver ticket!
NONE!

Los Angeles-Visby
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Edmund M

Verified | Aug 22, 2026

Istanbul-Copenhagen
Premium economy

Severe Incompetence and 9 Hours Spent on Hold: Avoid This Airline

Operating with absolute disorganization, this airline canceled my Istanbul to Copenhagen flight without rebooking me, effectively breaking my return connection to Chicago. Resolving their mistakes required three separate calls and 9 full hours on hold: Call 1 (3.5 hours on hold): Promised a rebooked flight and email confirmation. Neither was provided. Call 2 (1.5 hours on hold): Rebooked on a partner airline, but involuntarily downgraded to a lower seating class. Call 3 (4 hours on hold): Called to attach my SAS EuroBonus loyalty number after the app gave an error. The agent gave multiple conflicting excuses—first blaming the partner airline (Turkish Airlines), then changing her story after a 30-minute hold to blame the 30-hour departure window. Between unscheduled downgrades, conflicting information from agents, and astronomical wait times, this was the single worst customer service experience I have ever had. Save yourself the headache and book elsewhere.

Overall

Awful Customer Service

Istanbul-Copenhagen
Premium economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

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Dr. Eugene E

Verified | Aug 18, 2026

Los Angeles-Visby
Economy

SAS Airline Initials should stand for SIMPLY AWFUL SERVICE!

SAS Airline Initials should stand for Simply Awful Service! SAS indeed made itself party to fraud against us frequent flyers, abusing our trust with fake extra ticket purchase payment, then losing both cases of customer abuse in their awful system, caausing us to have to refile them! This horrid airline, which hides its executive emails to insure that customers cannot reach them, first lost two cases which we had filed, one over-charging us extra for four bags included with our two tickets, then second joining a fake ticket service to get us to pay twice for the same ticket for our caregiver (we are both in our 80s with health issues.) BEWARE SAS AIR -- THEY ARE UNTRUSTWORTHY AND JOIN IN FRAUDS, NOR WILL THEY PROVIDE INFORMATION ON YOUR RIGHTS OR WHAT AGENCIES YOU CAN CONTACT TO FILE COMPLAINTS VS. SAS -- SHAME ON SAS AIRLINE!

Overall

SAS FORCED US TO BUY A SECOND EXTRA TICKET FOR OUR CAREGIVER
NONE

Los Angeles-Visby
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

Start your check here.

Thomas O

Verified | Aug 14, 2026

Copenhagen-Dublin
Economy

Absolutely trash. Bad airlines!

Absolutely trash. They were supposed to leave at 10:30 and left at 10:00. We missed our flight twice because of this problem. It made me so so mad. I'm never riding SAS ever again. FUDGE SAS 1 star

Overall

Take off to early
-

Copenhagen-Dublin
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Denied boarding, you may be owed up to €600 in compensation.

Check your claim here.

Ardit S

Verified | Aug 9, 2026

Copenhagen-İstanbul
Economy

Flight cancellation

I had a flight with Scandinavian Airlines from Copenhagen to Istanbul on August 8, but my flight had been canceled since June without any notice from SAS. I ended up staying at Copenhagen Airport for hours without any information about my flight. Honestly, I’m very disappointed with this airline!

Copenhagen-İstanbul
Economy

Carine V

Verified | Aug 7, 2026

Bergen-Brussels
Economy
Successful claim

Flight cancellation

Upon arrival at Copenhagen airport, I received a message via the app that my connecting flight to Brussels was cancelled. SAS had rebooked me the next day on a flight to VIENNA departing. app 7.00 am with a connecting flight to Brussels. As I had an operation scheduled the next morning, this last proposal was not acceptable. SAS finally booked me on a flight to Frankfurt with a connecting flight to Brussels, so at least I arrived the same evening on the 22nd. My luggage did not arrive though. The suitcase was delivered home 2 days later on 24th/6 Information given by SAS was either non existing or wrong. As the alternative flights were with LH and Brus.Airlines, and not with SAS, these flights were taken off my eurobonus, so I dropped also my level from silver to basic

Bergen-Brussels
Economy
Successful claim

Maryna Y

Verified | Jul 23, 2026

Amsterdam-Athens
Economy
Successful claim

Flight cancellation

Will wait for my compensation👍👌 We are sorry if our complaints have caused you any inconvenience, but we really have no other choice. We were also very disappointed by the unpleasant situation with the flight cancellation and rescheduling. Thank you for your understanding.

Amsterdam-Athens
Economy
Successful claim

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SAS Scandinavian Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.66

Total Reviews count

33550

Review Sites Distribution

AirAdvisor
3.66
33550 (100%)
TripAdvisor
3.5
11582 (34.6%)
Google
4.1
6541 (19.5%)
Flight Radar
4.05
6523 (19.5%)

Glassdoor
3.9
4000 (11.9%)
Kayak
3.7
1984 (5.9%)
TrustPilot
1.3
1749 (5.2%)
eSky
4
436 (1.3%)
FlightReport
3.45
284 (0.8%)
Airlines-Inform
3.44
207 (0.6%)
Yelp
1.7
39 (0.1%)
SiteJabber
2
1 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.66

33550

4/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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SAS Scandinavian Airlines Reviews and Ratings

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