SAS Reviews: Overall Rating
24946 passengers’ reviews
Scandinavian Airlines System (SAS) SAS Head Office Froesundaviks Alle 1 Stokholm, Solna, Sweden, 19587 
+44 2076606876 UK
24946 passengers’ reviews
Scandinavian Airlines System (SAS) SAS Head Office Froesundaviks Alle 1 Stokholm, Solna, Sweden, 19587 
+44 2076606876 UKLeave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.26Total Reviews count
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Airline Ratings
(%)
SkyTrax Ratings
(%)
24946 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Comfortable Premium ClassFriendly Cabin CrewGood Scandinavian Connectivity
Frequent delaysPoor Ground ServiceWebsite and IT IssuesSAS reviews praise the airline’s Premium Economy and Business class for good service and comfort, particularly on long haul flights. Also, many passengers give high marks to the solid flight routes available among Scandinavian countries. On the downside, numerous passengers complain about frequent delays and the lack of communication, as well as inefficient customer service at the airport. Another issue is glitchy website and app performances, and reviewers said they struggled with managing bookings.
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(avg. daily flight and % vs. 2019)
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1245 (-7%)Turkish Airlines
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5. Air France
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...
KLM
Wizz Air
British Airways
Vueling
10. SAS
532 (-35%)SAS
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