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SAS Scandinavian Airlines Reviews and Ratings

Check 33,550 verified passenger reviews to find out if SAS Scandinavian Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Comfortable Premium Class
Friendly Cabin Crew
Good Scandinavian Connectivity

Cons

Frequent delays
Poor Ground Service
Website and IT Issues

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SAS Scandinavian Airlines reviews

3.66

Terrible
(19)
Poor
(6)
Average
(8)
Very Good
(1)
Excellent
(2)

William

Verified | Sep 17, 2024

Oslo-Alesund
Economy

The trips went like...

The trips went like this. Bergen to Oslo was delayed so we did not make Oslo to Ålesund. We where then re-booked Oslo-Trondheim-Ålesund. Again Oslo-Trondheim was delayed so we did not make the Trondheim-Ålesund plane. We where again rebooked. Trondheim-Oslo-Ålesund So you are saying that both Bergen to Oslo and Oslo to Trondheim was delayed by ATC. 7hours 55 min late in Ålesund

Oslo-Alesund
Economy

Christine

Verified | Sep 17, 2024

Stockholm-Copenhagen
Economy

My flight from Stockholm...

My flight from Stockholm to Copenhagen was delayed by so much that I missed my connecting flight from Copenhagen to Bergen which was the last one that evening and so I had to spend the night in Copenhagen and arrived late for a tournament I had the next day.

Stockholm-Copenhagen
Economy

Antonina

Verified | Sep 17, 2024

Stockholm-Warsaw
Economy

We were sitting 2 hours...

We were sitting 2 hours in the plane and then informed due to technical problem we need to leave the plane. - About 2 hours after canceled flight there was not any information how to manage the night. -after visiting SAS service desk they offered us hotel room inside airport and booked us flight for the next morning in another airport (Bromma Airport Stockholm) -We had our kids with friends in which interrupted their plan to work and their daily plan and big inconvenience for our children and us. -We had to take taxi from Arlanda airport to Bromma (on our own cost) -The flight from Bromma took off with 1 hour delay!!!!! -We arrived with about 17 hours delay. -We had to pay extra cost for our car parking. -We both missed our meetings and urgent appointments and deliveries and created frustration prior to posk holidays.

Stockholm-Warsaw
Economy

Peter

Verified | Sep 17, 2024

Copenhagen-Washington
Economy

Due to the delay of my...

Due to the delay of my first flight, my second flight was canceled. Faced with two options – staying an extra day in Copenhagen or traveling to NYC and then onwards to DC – I decided to go to NYC with my kids. We took a car from NYC to Washington, DC. While in Warsaw, I was informed that the delay might not have been caused by weather conditions. This contradicted the information in the declined email from SAS. I am attaching the weather report from that day, and I don't see any significant weather concerns. I am seeking compensation for the trip for both myself and my kids, as we arrived in Washington DC 12 hours later than planned. My kids reside in Poland, and it was their Winter Break, so we ended up wasting two days of their vacation.

Copenhagen-Washington
Economy

Tim

Verified | Sep 17, 2024

Los Angeles-Oslo
Economy

My flights from Los Angeles...

My flights from Los Angeles to Oslo and my return ticket were canceled due to the strike and I have not been compensated. My vacation was severly disrupted. The airline told me the flights were cancelled less than 24hrs before the departure time. I arrived at OSLO via Norwegian Airlines the afternoon later of July 5th. I had to pay for this flight and the returns etc.

Los Angeles-Oslo
Economy

Emils

Verified | Sep 17, 2024

Bodo-Berlin
Economy

We were rebooked to...

We were rebooked to a SAS flight the next day, which we could not wait for. The flight from Bodo was delayed because of some snow during the night. This is normal weather conditions during winter in Bodo.

Bodo-Berlin
Economy

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SAS Scandinavian Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.66

Total Reviews count

33550

Review Sites Distribution

AirAdvisor
3.66
33550 (100%)
TripAdvisor
3.5
11582 (34.6%)
Google
4.1
6541 (19.5%)
Flight Radar
4.05
6523 (19.5%)

Glassdoor
3.9
4000 (11.9%)
Kayak
3.7
1984 (5.9%)
TrustPilot
1.3
1749 (5.2%)
eSky
4
436 (1.3%)
FlightReport
3.45
284 (0.8%)
Airlines-Inform
3.44
207 (0.6%)
Yelp
1.7
39 (0.1%)
SiteJabber
2
1 (0%)
SkyTrax Ratings
3
(%)

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3.66

33550

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with SAS Scandinavian Airlines by following the steps below
1. Fill in the feedback and claims form on the SAS Scandinavian Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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SAS Scandinavian Airlines Reviews and Ratings

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