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SAS Scandinavian Airlines Reviews and Ratings

Check 33,550 verified passenger reviews to find out if SAS Scandinavian Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Comfortable Premium Class
Friendly Cabin Crew
Good Scandinavian Connectivity

Cons

Frequent delays
Poor Ground Service
Website and IT Issues

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

SAS Scandinavian Airlines reviews

3.66

Terrible
(19)
Poor
(6)
Average
(8)
Very Good
(1)
Excellent
(2)

Yadigar Hasan Y

Verified | Jul 5, 2026

Stavanger-İstanbul
Economy
Successful claim

Flight delay

I had a connected flight from Stavanger to Istanbul on 3 July 2026. SK4032 flight was supposed depart at 16:30 (local) but the plane took off at 20:45.There was a delay more than 4 hours. My connection point was Oslo and my connected flight, which was TK1754 at 18:50, was missed due to delay. SAS rescheduled my flight and rebooked TK1752 04 July 2026 at 10:55. If there were not a delay, I could have been in Istanbul on 3 July 2026 at 23:30. Instead, I arrived in Istanbul on 4 July 2026 at 15:45. Thus it took extra 16 hours to get there.

Stavanger-İstanbul
Economy
Successful claim

Scott R

Verified | May 14, 2026

Copenhagen-Washington
Economy

Our trans Atlantic flight from Cope...

Our trans Atlantic flight from Copenhagen was delayed by 2hrs, then it was rescheduled, and then the rescheduled flight was canceled and we were rebooked for a flight 14hrs later than the original flight. We spent the day in the airport. Total travel time was 38hrs. Total travel time was supposed to be 14hrs. This meant meals needed to be purchased which was more expensive than anticipated or planned.

Copenhagen-Washington
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

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Carol M

Verified | May 14, 2026

Dublin-Copenhagen
Economy

My flight from Dublin to Copenhagen...

My flight from Dublin to Copenhagen was delayed meaning I missed my connection from Copenhagen to Hamburg and my scheduled meeting at Hamburg.

Dublin-Copenhagen
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

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Sharon W

Verified | May 14, 2026

London-Rome
Economy

The first flight from LHR to OSL wa...

The first flight from LHR to OSL was delayed because the incoming plane took extremely long to arrive at the gate. As a result, I was rebooked for the second flight as OSL-MUC, MUC-FCO which resulted in a total delay of 6 hours to reach Rome. The airline did not provide any additional care, apart from rebooking my flight. As a result of the flight being modified, I missed a tour event I had scheduled in Rome to view the Coleseum, and had to skip it during my tour.

London-Rome
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

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Joudy A

Verified | May 1, 2026

Economy

VERY BAD CUSTOMER SERVICE! I WISH I NEVER BOOKED WITH SAS, FIRST AND LAST TIME!

The company is not handling the trips potential cancelation to the Middle East in a good way. They just want to keep people's money for as long as possible, instead of refunding it! the customer service people are rude, dismissive and are not offering any solutions! They send an email saying flights are likely to be canceled, offer unreasonable reschdeduling dates, and refuse to refund. I would never ever book with SAS again; would not recommend it to anyone. you will be dealing with the worst customer service on earth.

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Daniel D

Verified | Feb 26, 2026

Oslo-Harstad/Narvik
Business

I am a seasoned traveler and have b...

I am a seasoned traveler and have been for more than 2 decades, I have gold for life and or have been gold on multiple Airlines for decades. SAS is the worst flight experience I have ever had. Unorganized, rude with a complete lack of focus. Avoid flying SAS at all costs.

Overall

Women when boarding the plane [which was 1.5 hours late] was one of the rudest airport staff I have ever come across
I will never fly SAS again. It is disgusting to charge for a business class ticket and be so unorganized that bags are left behind because of ZERO communication

Oslo-Harstad/Narvik
Business

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

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Purushottam A

Verified | Feb 26, 2026

Oslo-Amsterdam
Economy
Successful claim

Flight cancellation

They gave rebooking however it was quite late in evening abot 10 hours later that too via paris cdg We reached AMS late evening and had no option but for taxi to go to Helmond at Euro 300.

Oslo-Amsterdam
Economy
Successful claim

Anonymous member

Verified | Jan 19, 2026

Copenhagen-Miami
Economy

Delayed baggage. No reasonable comp...

Delayed baggage. No reasonable compensation. We had to drive back to pickup our luggage and didn’t receive compensation for fuel and parking tickets

Copenhagen-Miami
Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

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Shelley R

Verified | Jan 14, 2026

London-Copenhagen
Economy
Successful claim

Flight cancellation

They cancelled a flight an only offered compensation for VAT, not the flight. The delayed another flight and left not enough time to get to the connecting gate

London-Copenhagen
Economy
Successful claim

Anonymous member

Verified | Dec 24, 2025

Amsterdam-Seoul
Economy

This company is a total disaster..

This company is a total disaster. We missed our connecting flight because of a huge delay, yet they still have the audacity to claim they're 'the most punctual airline.' I filed for reimbursement for hotel and taxi costs, and they promised it would be paid within 2-4 weeks. Well, it’s well past that deadline, and when I call customer service, all they do is keep telling me they ‘sent a message to the claims team.’ It’s like they don’t care about their customers at all. Don’t make the same mistake I did—avoid this airline. Pay a little more for an airline that actually knows how to handle things and treats its customers with respect.ter

Overall

Terrible Customer Service
NONE

Amsterdam-Seoul
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

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SAS Scandinavian Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.66

Total Reviews count

33550

Review Sites Distribution

AirAdvisor
3.66
33550 (100%)
TripAdvisor
3.5
11582 (34.6%)
Google
4.1
6541 (19.5%)
Flight Radar
4.05
6523 (19.5%)

Glassdoor
3.9
4000 (11.9%)
Kayak
3.7
1984 (5.9%)
TrustPilot
1.3
1749 (5.2%)
eSky
4
436 (1.3%)
FlightReport
3.45
284 (0.8%)
Airlines-Inform
3.44
207 (0.6%)
Yelp
1.7
39 (0.1%)
SiteJabber
2
1 (0%)
SkyTrax Ratings
3
(%)

Join the conversation! What do you think of SAS Scandinavian Airlines

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Compare SAS Scandinavian Airlines with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.66

33550

4/5 overall

3 ways to claim compensation from SAS Scandinavian Airlines

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with SAS Scandinavian Airlines by following the steps below
1. Fill in the feedback and claims form on the SAS Scandinavian Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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SAS Scandinavian Airlines Reviews and Ratings

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