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RATED 4.5/5 AFTER 28,741 REVIEWS
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Thai Airways International Reviews and Ratings

Check 27,666 verified passenger reviews to find out if Thai Airways International is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Professional and attentive cabin crew
Comfortable seats and clean cabins
High-quality in-flight meals
Smooth flight operations

Cons

Customer service issues
Inconsistent ground services
Flight delays and cancellations
Baggage handling issues

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Thai Airways International reviews

4.01

Terrible
(6)
Poor
(1)
Average
(0)
Very Good
(0)
Excellent
(3)

Anonymous member

Verified | Oct 5, 2026

London-Melbourne
Economy

Incredibly terrible support

I flew from Bangkok to Melbourne, and the majority of passengers on the flight did not receive their luggage. My luggage arrived in Melbourne the following day, which I could confirm using the tracker inside my bag. It has now been almost a week, and despite contacting Thai Airways numerous times and emailing four different addresses they provided, I have received no meaningful update. Thai Airways has repeatedly told me they cannot get hold of anyone from their Melbourne baggage team and have been unable to provide any useful assistance or even tell me when I can expect my luggage to be returned. The complete lack of communication and support has been incredibly frustrating. Based on this experience, I will never fly with Thai Airways again.

Overall

Poor customer service, no communication

London-Melbourne
Economy

Comments

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Disappointed C

Verified | Sep 28, 2026

Bangkok-Munich
Economy

Deeply disappointing experience – we won't fly Thai Airways again

Our flight TG924 on 28 September from Bangkok to Munich was delayed by more than seven hours, and the way Thai Airways handled it was deeply disappointing. There was not a single airline employee to be found. No one at the gate, no one at the counter, no one to ask. We were left completely in the dark, with no explanation for the delay and no estimated departure time, for hours on end. We understand that delays can happen. But abandoning passengers without any support or communication shows a lack of respect for customers that we did not expect from an airline. This experience has left us so let down that we will no longer consider flying with them in the future.

Bangkok-Munich
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Anonymous member

Verified | Jun 25, 2026

Stockholm-Bangkok
Business

Extremely good service, staff is very nice and professional.

As said in the name of the review, the staff are extremely nice, always a smile on their faces, they're happy to help and generally just a very good airline. Seats are also very nice. I've tried out both the Economy & Business seats.

Overall

extremely long check-in lines.
Very good flight attendants, food is good for an airline.

Stockholm-Bangkok
Business

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Jo?O G

Verified | May 28, 2026

Kathmandu-Singapore
Economy
Claim escalated to airline

Flight delay

No support has been given since the incident. Contacted their offices in person at Bangkok Airport and in Sydney. No replying to emails even after a month of the travelling. No consistency in the information provided from the moment inside the airplane, in Bangkok airport or even afterwards the travelling.

Kathmandu-Singapore
Economy
Claim escalated to airline

Shetalkumar B

Verified | Jan 1, 2026

Bangkok-Ahmedabad
Economy

Thank you very much guys i really appreciate your help and hard work

I had really good experience with Thai air specially the flight from BBK-AMD TG343 on 2nd December 2025 the flight crew was really nice. Sunchai L 40632, Pongvej C 37754, Prapapan T 39887, Thanchanok L 47953, Pajaree P 48897 and Prattana R 48892. Thank you very much guys for your on bord support and service you provided. i really appreciate your efforts and hope to fly with you guys again on my way back to Melbourne.

Overall

None
Very helpful crew members

Bangkok-Ahmedabad
Economy

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Thai Airways International Ratings

All-time Rating & Reviews

Average Star Rating

4.01

Total Reviews count

27666

Review Sites Distribution

AirAdvisor
4.01
27666 (100%)
TripAdvisor
4
17070 (61.7%)
Flight Radar
4.25
4420 (16%)
Reviews.io
4.86
2884 (10.4%)

TrustPilot
1.7
987 (3.6%)
Airlines-Inform
4.2
713 (2.6%)
FlightReport
4.05
441 (1.6%)
Kayak
3.95
419 (1.5%)
Productreview
1.8
278 (1%)
Glassdoor
3.8
150 (0.5%)
Airline Ratings
2.6
112 (0.4%)
Google
2.25
98 (0.4%)
PissedConsumer
2.2
25 (0.1%)
eSky
4.4
24 (0.1%)
SiteJabber
2.9
6 (0%)
Hellopeter
2.5
4 (0%)
Yelp
5
1 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

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Value for money
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4.01

27666

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Thai Airways International by following the steps below
1. Fill in the feedback and claims form on the Thai Airways International website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Thai Airways International Reviews and Ratings

Pros

Cons

Pros

Cons