Thai Airways International Reviews and Ratings

Check 24,003 verified passenger reviews to find out if Thai Airways International is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Professional and attentive cabin crew
Comfortable seats and clean cabins
High-quality in-flight meals
Smooth flight operations

Cons

Customer service issues
Inconsistent ground services
Flight delays and cancellations
Baggage handling issues

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Thai Airways International Ratings

All-time Rating & Reviews

Average Star Rating

3.89

Total Reviews count

24003

Review Sites Distribution

AirAdvisor

3.89

24003 (100%)

TripAdvisor

16720 (69.7%)

Reviews.io

4.8

1922 (8%)

Airline Quality

1080 (4.5%)

Tiket2

1000 (4.2%)

TrustPilot

1.7

987 (4.1%)

Airlines-Inform

4.2

713 (3%)

FlightReport

425 (1.8%)

Kayak

3.85

325 (1.4%)

Productreview

1.9

261 (1.1%)

Glassdoor

3.8

150 (0.6%)

Flight Radar

4.25

128 (0.5%)

Airline Ratings

2.6

112 (0.5%)

Google

2.25

98 (0.4%)

PissedConsumer

2.2

25 (0.1%)

eSky

4.4

24 (0.1%)

SiteJabber

3.2

5 (0%)

Hellopeter

2.5

4 (0%)

Yelp

1 (0%)

SkyTrax Ratings

(%)

How does Thai Airways International compare?

Compare Thai Airways International with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

3.89

24003

4/5 overall

2/5

3/5

2/5

0

0/5 overall

0/5

3 ways to claim compensation from Thai Airways International

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Thai Airways International by following the steps below
1. Fill in the feedback and claims form on the Thai Airways International website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Thai Airways International Reviews and Ratings

Pros

Cons

Pros

Cons