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Thai Airways Delayed & Cancelled Flights: How to Get Compensation and Refunds

Did you know you could get up to €600 from Thai Airways International for delayed and cancelled flights? In this article, we’ll untangle the complexities of EU and UK law so you can discover just how much you could be owed.

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Thai Airways Delayed & Cancelled Flights: How to Get Compensation and Refunds
Joanna Teljeur
Written By Joanna Teljeur
Last Updated: April 30, 2024

Between December 2023 and January 2024, Thai Airways flight TG921 from Frankfurt to Bangkok was on-time 87% of the time according to FlightStats. This route’s flights had a 75% on-time arrival score with 12% having a delayed arrival, and 7% arriving “very” late. Another 7% of flights were shown to have arrived excessively late.

Meanwhile, Thai Smile (a subsidiary of Thai Airways) had 98.6% of their flights arriving on-time in June 2021. As a passenger, you never know what to expect from an airline when it comes to punctuality, but this is exactly why it’s so important to know your rights ahead of time.

Have you had a flight delay or cancellation with Thai Airways? Check to see if you’re eligible for compensation.

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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

Thai Airways Flight Disruption: What Are Your Rights

Many people are surprised to discover that they have air passenger rights protected by both EU and UK law, but these laws only take effect when your Thai Airways flight departs from an EU or UK airport.

Rights for EU Passengers

If your Thai Airlines flight is departing from an EU airport, your air passenger rights are governed by EU 261 which protects you in the case of flight delay, cancellation, denied boarding from overbooked flights and other flight disruption caused by the airline.

These regulations state that you are owed compensation up to €600 for flight disruptions, but the exact amount is determined by the amount of time you are delayed and the distance you’re travelling.

Rights for UK Passengers

If your Thai Airways flight is leaving from a UK airport, then your rights are protected by UK 261. These regulations mirror the ones in the EU and provide the same protections for passengers affected by flight disruptions. Under UK law, you could receive up to £520 in compensation from Thai Airways.

Thai Airways Cancelled Flight Compensation

If Thai Airways cancels your flight without giving you a minimum of 14 days notice, then you can claim for compensation from the airline. The exact amount will be determined by the distance you’re travelling and the amount of time you arrive after your scheduled arrival time.

The only times when you won’t receive compensation are when your flight is cancelled because of situations outside the airline’s control including severe weather, a strike at the airport, or other extraordinary circumstances.

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All you have to do is submit the application and wait for the compensation to be received.

Thai Airways Refunds

If you’re given less than 14 days notice, or worse, if your Thai Airways flight is cancelled when you’re at the airport, then you’re entitled to a replacement flight to your destination or a full refund. You just can’t have both. Still, you could receive compensation in addition to a refund.

Thai Airways Denied Boarding & Missed Connections

Sometimes you miss a flight because it’s overbooked. In this case, Thai Airways could be liable for compensation, particularly if you didn’t agree to relinquishing your seat. Likewise, compensation could be owed to you if Thai Airways caused you to miss a connecting flight because of denied boarding, flight cancellation, or flight delay within the same reservation. If your journey is delayed by 3 hours or more as a result, then you could also be eligible for compensation.

Thai Airways Flight Delay Compensation

Thai Airways Flight Delay Compensation

If your Thai Airways flight is delayed, then you could also be eligible for compensation provided the delay is more than 3 hours long. And, as with other kinds of flight disruptions, the amount you could receive depends on the distance of your journey and whether or not the airline is at fault for the delay. Some situations that fall within the airline’s control include scheduling issues, technical issues with the plane, and airline staffing shortages.

Also, if your delay is 2 or more hours at the airport, the airline is obliged to provide you with food and drink. If you have a delay of 5 or more hours, then you will be given the choice of a rebooked flight or a refund

If you have to wait overnight for your flight to depart, then the airline will also have to provide you with overnight hotel accommodation in addition to transport there and back.

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How Distance Affects Compensation

The following table illustrates how much you could be compensated for flights of different distances as per the rules of EU 261 and UK 261.

Thai Airways Compensation Amounts

Flights up to 1,500 km

€250

Flights between 1,500 km and 3,500 km

€400

Flight more than 3,500 km

Up tp €600

Steps to Take If Your Thai Airways Flight is Disrupted

Regardless of whether you had a flight cancellation, delay, denied boarding, or a missed connection, you should take certain steps to make sure your passenger rights are protected and to gather information to support the claims process later.

  1. Ask Thai Airways staff what caused the disruption and keep a record of their response.
  2. Organise your supporting documents: Boarding passes, responses from the airline about the flight disruption, photos of the arrival and departures board, and other evidence to support your claim.
  3. Ask the airline for food, drink, and/or hotel vouchers. You are entitled to these as well as to communication facilities if you have to wait at the airport.
  4. Use AirAdvisor’s compensation calculator to determine if your flight qualifies for Thai Airways compensation.

If you follow these steps, you’ll be better able to handle the flight disruption and to successfully file a compensation claim with the airline.

What to Avoid If Your Thai Airways Flight is Cancelled

We’ve explained the steps you should take if your flight is delayed or cancelled, but there are a few things you should be careful to avoid.

  1. Avoid agreeing to the first offer. The airline might try to offer you very low compensation, but instead of accepting it right away, compare it to the amounts you’re entitled to based on EU and UK law. Once you determine the amount, insist that the airline pay this amount in full.
  2. Avoid accepting vouchers. Be especially careful about accepting vouchers because they tend to have a very short expiry date and lots of restrictions. Most importantly, if you accept a voucher you could forfeit your right to compensation.
  3. Avoid signing waivers or other documents. Airlines can sometimes get passengers to sign forms that will limit their liability, so be very careful to read and understand everything you’re asked to sign. Also, feel free not to sign it since your rights are protected under EU and UK law.

How to File a Thai Airways Compensation Claim

How to File a Thai Airways Compensation Claim

If you’re ready to file your flight delay or cancellation compensation claim you can do so on the airlines website. You can also let AirAdvisor take care of the claims process for you.

Here’s why:

  • We offer the lowest and most fair price. In fact our rates are 5% less expensive than our competitors.
  • 250,000 have already trusted us, and we’re rated 4.6/5 based on 14,980.
  • And we’ve already won more than €49 million for our customers.

Better still, AirAdvisor is super easy to use. All you have to do is enter your flight details and let our legal team do the rest.

Start by checking your compensation eligibility. Then, if you’re eligible, this online tool will give you the approximate amount you could claim. After that, you can submit your claim by completing the form asking for your personal information and evidence to support your case. And that’s it! If the claim is successful, we’ll transfer the claim money to you minus a pre-agreed upon service fee. If the claim isn’t successful, then you pay nothing. It’s a win-win.

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All your data remains confidential.

People Also Asked

How long do you have to make a compensation claim with Thai Airways?

If your flight departed from an EU airport then you have as long as 6 years from your flight to file a claim.

Can you get compensation from Thai Airways if you cancel your flight?

If you purchased a refundable ticket and decided to cancel your flight, then you will receive a refund, but compensation will only be paid if the airline was at fault and caused the cancellation, delay, or other flight disruption.

How long will you have to wait to get your compensation from Thai Airways?

The amount of time you’ll have to wait for your compensation can vary quite a bit, and there are no set time frames for how long the airline has to issue you your money. It could take anywhere from a few weeks to a month or longer.

If Thai Airways gives you another flight but your seat is upgraded, do you have to pay the difference?

If your flight was cancelled and you were given a replacement flight with a seat upgrade, you do not have to pay the difference. But if you were given a downgraded seat, then the airline will have to pay you for the difference.

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What happened with Thai Airways International clients

Recent Comments

Simeon Mark Brundell from United Kingdom (Thai Airways International TG 950 Missed connection)
October 21, 2022, 4:05 pm

Thai Airlines Flight into Copenhagen delayed and therefore missed connecting codeshare SAS Airlines flight Copenhagen to Manchester Rerouted via Helsinki and arrived 8 hrs late


Ji from United Kingdom (Thai Airways International TG 1 Flight delay)
October 7, 2022, 1:00 pm

Had to spend a night at a hotel 7miles away from the airport. Was given a sandwich, apple and water to have at night when we arrived (midnight). Originally purchased the tickets as the connection was only going to be 1.5hours but now the connection delay is 8 hours. No written confirmation at all regarding compensation as the “manager” isn’t around.

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