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Thai Airways International Reviews and Ratings

Check 27,666 verified passenger reviews to find out if Thai Airways International is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Professional and attentive cabin crew
Comfortable seats and clean cabins
High-quality in-flight meals
Smooth flight operations

Cons

Customer service issues
Inconsistent ground services
Flight delays and cancellations
Baggage handling issues

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Thai Airways International reviews

4.01

Terrible
(6)
Poor
(1)
Average
(0)
Very Good
(0)
Excellent
(3)

Anonymous member

Verified | Oct 14, 2025

Chiang Mai-Bangkok
Economy

Terrible customer service

The checkin counter middle age lady on counter 30 in cnx at Tg103 on 14-10-25 didn't give clear instructions for baggage checkin and was rude and dismissive in her behaviour. Quite appalling behaviour.

Overall

Checkin staff was rude
Emergency seat legroom

Chiang Mai-Bangkok
Economy

Anonymous member

Verified | Sep 16, 2025

Singapore-Bangkok
Business

Counter Severe Dissatisfaction

I am writing to express my severe dissatisfaction with the service at the Royal Silk check-in counter at Changi airport on August 31, 2025, for flight TG408.. I urge you to place professional, courteous, and highly competent staff at this counter.

Overall

the Royal Silk check-in counter At Changi Airport

Singapore-Bangkok
Business

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

Check if you can claim compensation here.

Inderpreet Singh S

Verified | Sep 13, 2025

Phuket-Bangkok
Economy

good cabin crew and i must appreciate them

i must appreciate the cabin crew MISS PARCHAT SUBADIREK (48588) and MR WORAPONG HUAPNOI (47690) was extremely well and the way they give services to all the passengers with smile make the things more happier. all the best to them

Overall

cabin crew really good ,miss parichat 48588 was every supportative

Phuket-Bangkok
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

Check if you can claim compensation here.

Verified | Jul 27, 2025

Dhaka-Siem-reap
Economy

Appalling Experience – Thai Airways Is Dodging Accountability

Flight TG340D (13 Dec 2024) was a nightmare: 16+ hour delay in Dhaka with no communication, no food, no water, and zero staff on site. Hotel transfers were unsafe and chaotic. At Bangkok, we were abandoned again — no help, no guidance, no luggage for two days. Six months later? Still no meaningful response. Only generic excuses blaming weather, while ignoring Thai Airways' total operational failure and violation of passenger rights. I’ve been blocked from commenting on their Facebook page for calling them out — instead of fixing the issue, they silence passengers. Meanwhile, their page is flooded with scam accounts pretending to offer help — which the airline leaves untouched. That says everything about their priorities. Avoid this airline if you care about safety, service, or basic human decency. #NeverAgain #TG340D #ThaiAirways

Dhaka-Siem-reap
Economy

J J

Verified | May 23, 2025

Tokyo-Bangkok
Economy

Thai airline is the worst...

Thai airline is the worst customer service I have received. they were not able to get our baggage on the plane and we were without our essential items. according to the airline policy, we can purchase essentials and be compensated for. we submitted for the compensation, thai airway asked for our invoices 4 times and then accused us for buying brand name items. whe we asked them where do you see the brand name items on our invoices. they apologized and said it was not clear. then they keep on asking for more and more information, hoping that you will give up. I was so frustrated I emailed the CEO 4 times and he just ignores me. It was finally approved after 5 months as I did not give up and then they tell me it will take 1-6months before I can get the compensation back. THIS IS SUCH A SMALL AMOUNT FOR THEM AND THEY WOULD KNICKLE AND DIME YOU TO TRY NOT HAVING TO PAY.

Tokyo-Bangkok
Economy

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Thai Airways International Ratings

All-time Rating & Reviews

Average Star Rating

4.01

Total Reviews count

27666

Review Sites Distribution

AirAdvisor
4.01
27666 (100%)
TripAdvisor
4
17070 (61.7%)
Flight Radar
4.25
4420 (16%)
Reviews.io
4.86
2884 (10.4%)

TrustPilot
1.7
987 (3.6%)
Airlines-Inform
4.2
713 (2.6%)
FlightReport
4.05
441 (1.6%)
Kayak
3.95
419 (1.5%)
Productreview
1.8
278 (1%)
Glassdoor
3.8
150 (0.5%)
Airline Ratings
2.6
112 (0.4%)
Google
2.25
98 (0.4%)
PissedConsumer
2.2
25 (0.1%)
eSky
4.4
24 (0.1%)
SiteJabber
2.9
6 (0%)
Hellopeter
2.5
4 (0%)
Yelp
5
1 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Value for money
Food and beverage
Legroom & seat comfort
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4.01

27666

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Thai Airways International by following the steps below
1. Fill in the feedback and claims form on the Thai Airways International website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Thai Airways International Reviews and Ratings

Pros

Cons

Pros

Cons