12317 passengers’ reviews
Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China
+44-203-2750200Leave your complaint to professionals.
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Average Star Rating
3.09Total Reviews count
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SkyTrax Ratings
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12317 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Competitive pricingAttentive cabin crewComfortable flights
In-flight entertainmentPoor customer serviceFrequent flight disruptionsClean, comfortable and affordable, Air China succeeds at offering a solid and budget-friendly service. Their in-flight crew are frequently commended for their attentiveness but passengers have complained about outdated and broken in-flight amenities and unresponsive customer service in the face of cancellations and delays. The airline also seems to have difficulties with providing adequate communication to passengers when there are flight changes or other adjustments to the schedule.
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