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Air China Reviews and Ratings

Check 12,078 verified passenger reviews to find out if Air China is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Competitive pricing
Attentive cabin crew
Comfortable flights

Cons

In-flight entertainment
Poor customer service
Frequent flight disruptions

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Air China reviews

3.12

Terrible
(5)
Poor
(4)
Average
(1)
Very Good
(1)
Excellent
(0)

Anonymous member

Verified | Jun 23, 2026

Seoul-Frankfurt
Economy

Customer service: now i've seen it all

They did not manage to transfer my baggage during layover. The customer service is HORRIBLE and salty. They cope their poor german skills with speaking quicker and acting like its your fault when you dont understand them - repeating what they said over and over without answering your question, until you give in. Luckily Lufthansa could help me as they are in the same allaiance. The aircrafts that were used from seoul to beijing to frankfurt were oldtimers. I thought china is on the rise - air china is deffinitely not. Also, I fly a lot but i wasnt able to do only checking on their 90s style retro website.

Overall

Hotline
Leg room was ok

Seoul-Frankfurt
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

Tingzhu C

Verified | Jun 3, 2026

Beijing-Stockholm
Economy

Denied boarding

not so good but no other direct flight to Beijing from Stockholm, I do hope SAS could start over the flight to China in future to let us have alternative.

Beijing-Stockholm
Economy

Katia E

Verified | Apr 7, 2026

Tokyo-İstanbul
Economy
Claim escalated to airline

Flight cancellation

Air China has a poor customer service. They leave you on the phone for over an hour. Really disappointed with my experience when my flight was canceled back in December without offering any flight replacement. I had to book a different flight myself.

Tokyo-İstanbul
Economy
Claim escalated to airline

Axel C

Verified | Mar 7, 2026

Munich-Beijing
Economy

Not working online-check in!

Dear Ladies & Gentlemen, this is one of the poorest customer experience I have had so far. I am a seasoned business traveller. But the experience of your online check in is below everything I have seen so far: During the check-in process for CA 962, I receive stupid messages in Mandarin (even though set to EN), and you are wasting my time (this is a standard procedure and I inserted all the data requested). After this bad experience even before the start from MUC to PEK, I will avoid your airline in future. Best regards Axel Clemens As I have to click on minimum one star to process this request, I'd rather say this is 0 stars. I will address this as well to Lufthansa (code sharing, via my frequent traveller channel)

Overall

online check in does not work

Munich-Beijing
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Jan 3, 2026

Frankfurt-Beijing
Economy

We had an odd experience with Air C...

We had an odd experience with Air China. The stewardess was rude when asking politely for something. When we noticed that nor the screen for watching movies or information worked, nor the sound, we informed the crew member. She was sort of angry and pointed to use of our own cell phone and connect to WIFI - which we could not use, because we didn't bring a Chinese adapter. At the end of the flight she came to offer a compensation that we would have to ask for via the site. We did - but never received anything, not even a reaction to our mail. So, during the approximately 10 hour flight from Frankfurt to Beijing we had no service at all. The meals were lousy. Our seats were directly at the middle restrooms. The smell was undeniable and the door's noise and flushing were disturbing when trying to rest. Some things you just have to accept, but a grumpy stewardess is no go.

Frankfurt-Beijing
Economy

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Air China Ratings

All-time Rating & Reviews

Average Star Rating

3.12

Total Reviews count

12078

Review Sites Distribution

AirAdvisor
3.12
12078 (100%)
TripAdvisor
3
6774 (56.1%)
Flight Radar
3.55
3272 (27.1%)
TrustPilot
1.8
427 (3.5%)

Google
2.88
322 (2.7%)
Airlines-Inform
3.1
257 (2.1%)
FlightReport
3.55
209 (1.7%)
Cheapflights
3.75
166 (1.4%)
Kayak
3.75
164 (1.4%)
Yelp
2
158 (1.3%)
Airline Ratings
2.63
127 (1.1%)
eSky.eu
4
94 (0.8%)
Productreview
2.5
44 (0.4%)
PissedConsumer
1.7
8 (0.1%)
Tiket2
4
(%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.12

12078

3/5 overall

3 ways to claim compensation from Air China

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air China by following the steps below
1. Fill in the feedback and claims form on the Air China website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air China Reviews and Ratings

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