This article has been reviewed by a licensed lawyer Anton Radchenko for general accuracy. This is for informational purposes only.
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Air China Delayed or Cancelled Flight compensation and refund

It's everyone's dreaded travel scenario: you buy a ticket from Air China, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?

You could receive up to €600 from Air China. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.

Delayed or canceled flight with Air China Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free

If you've had a cancelled or delayed flight and are looking for information about a refund or Air China flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Air China and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Air China claim. You don't need to be an expert on Air China refund policy or cancellation policy to receive your money back.

What Are My Passenger Rights in Case my Air China Flight Was Cancelled or Delayed?

According to EU law your rights include:

  • up to €600 compensation which is not reliant on ticket price
  • Includes disrupted Air China flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked

 

What Should I Do in Case of Cancellations or a Air China Delayed Flight?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, Air China booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online compensation calculator.

 

Air China Flight Compensation Claims

As a passenger, you may be entitled to compensation if the following have occurred:

  • Flight delay: If your flight arrived 3+ hours late at your final destination.
  • Air China Cancel Flight: if Air China cancelled your flight and informed you less than 14 days before departure.
  • Overbooking: If you have been denied boarding due to overbooking.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.

 

Air China Flight Cancellations: When are they Liable?

When Air China can escape liability: Air China claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Air China missed flight refund.

All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.

Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Air China flight compensation.

An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.

When Air China cannot escape liability: When Air China cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.

Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Air China flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

Air China Flight Refund policy

A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.

If Air China cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.

Note: If Air China offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. 

Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.

Air China Refund problems? Let our team help you.

Disrupted flight? You might have a right to compensation - up to €600Check Your Flight

 

Air China Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Air China delayed flight compensation claim form to receive up to €600 as a flight refund.

Exclusions: Air China delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.

Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation. 

Learn more about passenger rights to Air China delay compensation and how to demand Air China claim compensation.

 

What is the Time Limit for Compensation Claims?

You have up to six years to contact Air China and collect your compensation and ticket refunds.

How to Claim Compensation for a delayed flight Air China?

We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.

EU 261 Compensation Claim: How Much Can You Get?

Distance Compensation: All flights under 1,500 km Up to €250 per person

Air China Internal flights over 1,500 km Up to €400 per person

Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person

Air China international flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.

Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

Common questions: Compensation Claims and Refunds

What to do when your Air China flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Air China refund for cancellation.

 

What if I cancel my Air China flight? Can I get a refund?

If Air China cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Air China cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

 

Do I also get my money back for the Air China cancelled a flight due to Covid-19?

If Air China cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Air China attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

 

Can I Get a Air China Refund?

In the event that you do not book a refundable, flexible fare and end up canceling your own flight, it is unlikely that you will be reimbursed. Conversely, if Air China cancels your flight without any fault of yours then rest assured as it is obliged to provide a full refund.

 

How many hours for flight delay to be eligible for Air China compensation?

Your Air China flight delay of 3 hours or more at the airport of final destination (under the same booking) may make you eligible for compensation. However, the amount of compensation may depend on the period of delay and flight distance. You can use the AirAdvisor flight delay compensation calculator to check your Air China flight.

 

How long does it take to get Air China flight delay compensation?

Air China may take up to 2-3 months to process and reply to flight compensation claims, even though EU regulation 261 sets a period of one (1) month. Also, Air China may attempt to delay or ignore claims made by passengers, as airline knows that more than 60% of passengers will not succeed. AirAdvisor team has experience dealing with Air China since 2017, so we would be happy to help your case.

 

How to claim Flight Delay Compensation with Air China?

AirAdvisor is here to make sure you receive the compensation you deserve for your airline's delayed or canceled flight. Our team of legal and travel experts have mastered the claims process so that we can get back what rightfully belongs to you - quickly! Don't hesitate another second, reach out now and find out how our services can help in getting your money back as soon as possible.

 

How much compensation for Air China delayed flight can you get?

When flying within Europe, passengers are entitled to up to €250 (£205) per person for flights under 1,500 km. Those travelling on EU flights over 1,500 km can receive up to €400 (£330), while international EU flights between 1,500km and 3,500km award a maximum of €400 (£330). For the longest international journeys (in excess of 3,500 km) you can be reimbursed up to €600 (£520)!

 

How Much Time Do I Have to Make My Claim againt Air China?

While local laws dictate the specific statute of limitations for filing a compensation claim, as a general rule, travelers have up to three years from the date of their flight to take action. However, it's always best to check your specific country's law. You can quickly and easily check your Air China flight eligibility for a claim on the AirAdvisor website in just a few minutes. Our smart system will determine if your claim is time barred or not.