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Air China Compensation for Delayed and Cancelled Flights

You’ve booked tickets, and suddenly your dream vacation or business trip is ruined by Air China flight delay, cancellation, or denied boarding. Now what? You may be entitled to Air China compensation up to €600.

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Air China Compensation for Delayed and Cancelled Flights
Joanna Teljeur
Written By Joanna Teljeur
Last Updated: May 14, 2024

For the Asia Pacific region, Air China ranked as the 2nd most on-time airline in January 2023 with 87.60% of flights arriving on time. Meanwhile, the carrier has been rated a 3-Star Airline by Skytrax. Regardless of their ranking or even their performance statistics, all airlines have flight disruptions on a fairly regular basis. The important thing is that passengers know their rights when they’re faced with them.

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Air China Flight Delays

Despite their best efforts, pro planners and seasoned travellers alike still have to deal with flight delays. The silver lining of this is that if you are departing from an EU or UK airport, you can enjoy the passenger protections found in EU261 and UK 261. Both sets of regulations stipulate compensation for delays. So, depending on how long your delay lasts, you can benefit from different provisions.

Delays lasting 2 or more hours

You get to the airport on time and then find out your flight is delayed. If this happens, and you’re left waiting for at least 2 hours, the carrier must provide you with food, refreshments, and free access to communication.

Delays lasting 3 or more hours

When you get to your final destination 3 or more hours past the time you were supposed to arrive, then Air China may be liable for cash compensation if they are at fault. So, if your delay was caused by an airline strike, you should be paid compensation because this is within the airlines’ control.

Delays lasting 5 hours or more

Hopefully you won’t have to deal with delays this long, but if you do, Air China must give you the option of a ticket refund or another flight. Cash compensation is also a possibility if extraordinary circumstances didn’t cause the delay.

Length of Delay

Compensation & Entitlements

2+ hour delays

Meals, refreshments, and access to communication

3+ hour delays

Cash compensation if the airline is at fault

5+ hour delays

Option of rebooking or refund + potential cash compensation

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Air China Flight Cancellations

If you’re scheduled to leave from an EU or UK airport and your Air China flight gets cancelled, you can get cash compensated if:

  • You’re given less than 14-days notice and
  • The airline is at fault

If you’re given more than 2-weeks notice, AIr China doesn’t have to compensate you. However, you are entitled to a new flight or a full refund if they cancel with under 14 days advance warning.

When you choose an alternate flight, but have to wait for at least 2 hours for your departure, then you can get care and assistance. Plus, you should be given free overnight accommodation and transport in cases where your new flight departs the next day.

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in compensation

Care & Assistance

Up to €600 in compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in compensation

Rebooked flight OR Refund

Care & Assistance

Missed Connections

EU and UK law protects you for missed connections. This means that if an earlier flight delay or cancellation causes you to miss your connection, then Air China is required by law to assist you in getting to your final point. There’s a chance that you could also get cash compensation too if the airline could have avoided the problem that caused your missed connection.

Shanghai Pudong airport in China

Involuntary Denied Boarding

Most airlines, including Air China, will overbook flights from time to time to avoid operating a partially filled aircraft. They do this to maximise profits, but when all passengers arrive for the flight, there aren’t enough seats to accommodate everyone. If no one offers to relinquish their seat, then the carrier will have to bump a few people.

If you’re denied boarding because of an oversold flight, then you can expect:

  • A replacement flight or
  • A refund and
  • Cash compensation

Cash Compensation Amounts

Thanks to the passenger rights protections in the UK and EU, you could get between €250 to €600 in financial compensation for flight disruptions based on:

  • The length of your delay
  • The total distance of your flight

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

€250

€400

€600*

Under 3 hours

€0

tip

* Air China might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

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We assume all legal costs

All you have to do is submit the application and wait for the compensation to be received.

Extraordinary Circumstances

If your cancellation or delay can be attributed to extraordinary circumstances then you are not eligible for monetary compensation.

Here are a few examples

It’s very important to find out from airline staff what caused your flight interruption. Collect as much relevant airline documentation as possible and receipts for your out-of-pocket expenses. The more you can support your compensation claim, the better!

If you’ve had an Air China flight disruption anytime in the last 3 years, you can still submit a compensation claim, and AirAdvisor is here to help! Let us take care of your compensation claim for you. Our team of legal experts can find out what caused your flight disruption, file your claim, and follow up with the airline so you get the full amount that you’re owed. Better yet, you’ll avoid the hassle and you only pay us when the airline pays you!

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People Also Ask

Can you get reimbursed if China Air loses your baggage?

You can get compensated for lost, delayed, and damaged baggage! Always remember to make a report of baggage mishandling with the airline as soon as possible to ensure you get the highest amount of compensation.

Are Air China vouchers as good as a refund?

Cash is always better, but if you’re offered a voucher, be sure you read all the details and understand it fully before accepting it. You have legal rights to a cash refund vouchers can be full of restrictions and blackout dates. Bottom line - make sure you know what you’re getting, and if you’re not sure, ask for the refund.

How long does it take to get your compensation payout from Air China?

Compensation payouts can take a month or more depending on your unique circumstances. The more documentation you can provide to back up your case the better. This can also shorten the amount of time you have to wait, but the time frame can vary.

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What happened with Air China clients

Recent Comments

Mark from United Kingdom (Air China CA 424 Flight delay)
August 15, 2023, 5:28 pm

Flight due to leave Heathrow at 10pm today but has been delayed until tomorrow at 3pm


Tereza from Czech Republic (Air China CA 962 Denied boarding)
November 11, 2020, 8:43 am

I have bought flight ticket with my girlfriend maiden name however we got married before flight and she has new passport with new surname. Therefore I have bought new ticket after an agreement with the airline with proclamation that I will get full refund of the original ticket if I will send them marriage certificate in english however nothing happened yet after nearly one year.


Qiqi from Germany (Air China CA 738 Flight cancellation)
September 30, 2020, 12:11 pm

We were noticed that this flight was canceled due to the Public safety reasons.


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