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Flight disruptions of any kind are such a hassle. Flight delays can cause missed connections and cancelled flights can lead to lots of extra expense and inconvenience. In either case, knowing what you’re entitled to can make all the difference. You might not be able to control your flight’s punctuality, but you can decide how you handle the interruption. Let’s look at what you’re owed by Israir if your flight is disrupted.
Was your Israir flight delayed or cancelled?
Here are some quick facts about Israir Airlines flight disruptions.
- Israir must comply with the Aviation Services Law for flights arriving and departing in Israel.
- The maximum Israir compensation you can get for cancelled flights within Israel is NIS3,000 (approximately £630).
- Cancelled and delayed Israir flights departing from the UK and EU might also be eligible for compensation up to £520 when the airline is at fault.
- In all cases, payouts are determined by the flight distance and duration of the interruption.
Israir Flight Delays: What To Claim & When
Whenever you’re flying Israir and departing from an airport in the EU or UK, you are protected by the air passenger rights regulations in these regions. So, if your Israir flight is delayed by 3 or more hours, you are eligible for cash compensation, provided the airline is at fault.
Israir Flight Delay Compensation in the UK and EU
For Israir flight delays in the EU or UK, you could be eligible for:
- Up to £520/€600, based on the distance of your flight
- The right to care with refreshments, hotel stays, and ground transportation, plus communication if you are waiting for 2 hours or more.
- The right to a refund or a rebooking if you are delayed for 5 hours or more.
The exact amounts for delays (or cancellations) is as follows:
- Short flights under 1,500km and late by 3 hours or more = £220/€250.
- Medium flights between 1,500km & 3,500km and late by 3 hours or more = £350/€400.
- Long flights over 3,500km and late by 4 hours or more: £520/€600.
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Israir’s Delayed Flight Compensation in Israel
The table below outlines how much compensation you can claim and when, based on Israel’s Aviation Services Law. This air passenger rights regulation is slightly more generous than in Europe and the UK (EU261 and UK261), but the travel distance limits are different in Israel.
Flight Distance | Amount of Compensation |
2,000km and under | NIS1,250 (£260) |
Between 2,000km and 4,500km | NIS2,000 (£420) |
Over 4,500km | NIS3,000 (£630) |
Israel’s Aviation Services Law for Israir Flight Delays
Based on these rules, you can also get help at the airport when you’re faced with extended waits of at least 2 hours as you can see in the following table.
Length of Israir Delays | Type of Compensation | When to Claim |
2+ hours but less than 5 hours | Drinks and meals, access to communication | At the airport. |
More than 5 hours but less than 8 hours | Same as above, as well as an alternate flight, or submit a refund request in writing or accept a future travel voucher. For replacement flights that depart the following day, hotel accommodation and transportation are provided. | At the airport or once travel is complete for Israir refunds. |
8+ hours (same as if flight was cancelled) | All the above if travel continues. Up to NIS3,000 (£630) in cash compensation. | Once travel is complete. |
Israir Flight Cancellations and Compensation
If you’re departing from the EU or UK on an Israir flight, will receive the same care and assistance as well as a rebooking or a refund. You’ll also be eligible for cash repayment if Israir is culpable for the disruption, and you were notified less than 2 weeks prior to departure.
If your Israir flight is cancelled on a flight in Israel, you will get the same care and assistance as you would for delayed flights. Also, if your flight is cancelled with less than 2-weeks notice, you can claim up to NIS3,000 (£630) in compensation.
What to Do if Your Israir Flight is Cancelled
By following these steps, you can get to your destination more quickly. Plus, you will have a better chance of being awarded compensation if you choose to file a claim. Here’s what you should do if you find out your flight is cancelled while you’re at the airport.
- Check for alternate flights if Israir hasn’t assigned you one.
- If you can’t find a flight that works for your travel schedule, request a refund.
- Ask the airline why your flight was cancelled and take note of the answer they provide. This is vital information for your compensation claim.
- Ask for meal vouchers or hotel accommodation if you need it. If you have to pay for these yourself, hold on to your receipts to include with your claim.
- Check to see if your flight is eligible for compensation by using a compensation calculator.
Missed Connections with Israir
Anyone who missed their connecting flight can get up to £520/€600 if:
- You missed the connection because of a prior Israir delay or cancellation, and
- Israel could have avoided the disruption, and
- You arrive at least 3 hours late
When Israir Compensation Doesn’t Apply
We’ve mentioned in the sections above that the airline can escape the responsibility of paying compensation to passengers if they were unable to avoid the cause of the disruption. What are we talking about here?
Well, we are referring to extraordinary circumstances. These are situations that are truly unavoidable - think dangerous storms, civil unrest, natural disasters, and the like. If these kinds of events affected your flight, then you won’t be eligible for cash compensation payouts.
Submitting Israir Flight Compensation Claims
- Check your flight’s eligibility. The first thing you should do before submitting a compensation claim with Israir is check your flight’s eligibility. This is important because you'll know how much compensation you could potentially receive, and state this amount in your submission letter. You can use our free compensation calculator check if your flight qualifies.
- Gather your flight and supporting documents. Be sure you have all your flight details organized, including your boarding pass, booking reference, the official delay confirmation (if you have it), receipts for out-of-pocket expenses, and any other evidence to support your claim.
- Compose your claim submission letter. This might be the most difficult part, but that’s why we created a compensation claim letter template you can use to make the process much easier.
- Send your compensation claim request to Israir. Email your claim to: customer.service@israir.co.il
What Happens Next?
Once you’ve sent your claim to the airline, you’ll just have to wait for a response. You can expect to get an acknowledgement of your submission within a week or two, but you might have to wait a month or more for your claim to be processed.
If you don’t hear from Israir, don’t hesitate to follow up with them. Persistence will pay off!
Improve Your Chances of a Successful Claim
Airlines are more likely to pay compensation when AirAdvisor steps in. So, whether you want assistance with a claim you’ve already begun, or you want us to handle the entire compensation process for you, our team of legal experts can help.
Author:
Joanna Teljeur
Job/Position: Editor, Senior Writer
Joanna is a writer, editor, and consumer rights advocate.
