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SriLankan Airlines Delayed or Cancelled Flight compensation and refund

You had SriLankan Airlines flight delay or cancellation and you don’t know what to do.

Well, read below information about passenger rights all in one place, prepared by our professional experts.

You may have the right to claim SriLankan Airlines compensation up to €600 as per EU law, as explained below.

Reviewed by a licensed lawyer.
Last Updated: June 07, 2024

SriLankan Airlines Delayed or Cancelled Flight compensation and refund

It's everyone's dreaded travel scenario: you buy a ticket from SriLankan Airlines, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?

You could receive up to €600 from SriLankan Airlines. We here at AirAdvisor make claiming compensation easy.

Delayed or canceled flight with SriLankan Airlines Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free

If you've had a cancelled or delayed flight and are looking for information about a refund or SriLankan Airlines flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to SriLankan Airlines and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your SriLankan Airlines claim. You don't need to be an expert on SriLankan Airlines refund policy or cancellation policy to receive your money back.

What Are My Passenger Rights in Case my SriLankan Airlines Flight Was Cancelled or Delayed?

According to EU law your rights include:

  • up to €600 compensation which is not reliant on ticket price
  • Includes disrupted SriLankan Airlines flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked

 

What Should I Do in Case of Cancellations or a SriLankan Airlines Delayed Flight?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, SriLankan Airlines booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online compensation calculator.

 

SriLankan Airlines Flight Compensation Claims

As a passenger, you may be entitled to compensation if the following have occurred:

  • Flight delay: If your flight arrived 3+ hours late at your final destination.
  • SriLankan Airlines Cancel Flight: if SriLankan Airlines cancelled your flight and informed you less than 14 days before departure.
  • Overbooking: If you have been denied boarding due to overbooking.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.

 

SriLankan Airlines Flight Cancellations: When are they Liable?

When SriLankan Airlines can escape liability: SriLankan Airlines claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a SriLankan Airlines missed flight refund.

All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.

Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a SriLankan Airlines flight compensation.

An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.

When SriLankan Airlines cannot escape liability: When SriLankan Airlines cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.

Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive SriLankan Airlines flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

SriLankan Airlines Flight Refund policy

A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.

If SriLankan Airlines cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.

Note: If SriLankan Airlines offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. 

Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.

SriLankan Airlines Refund problems? Let our team help you.

Disrupted flight? You might have a right to compensation - up to €600Check Your Flight

 

SriLankan Airlines Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a SriLankan Airlines delayed flight compensation claim form to receive up to €600 as a flight refund.

Exclusions: SriLankan Airlines delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.

Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation. 

Learn more about passenger rights to SriLankan Airlines delay compensation and how to demand SriLankan Airlines claim compensation.

 

What is the Time Limit for Compensation Claims?

You have up to six years to contact SriLankan Airlines and collect your compensation and ticket refunds.

How to Claim Compensation for a delayed flight SriLankan Airlines?

We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.

EU 261 Compensation Claim: How Much Can You Get?

Distance Compensation: All flights under 1,500 km Up to €250 per person

SriLankan Airlines Internal flights over 1,500 km Up to €400 per person

Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person

SriLankan Airlines international flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.

Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

Common questions: Compensation Claims and Refunds

What to do when your SriLankan Airlines flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a SriLankan Airlines refund for cancellation.

What if I cancel my SriLankan Airlines flight? Can I get a refund?

If SriLankan Airlines cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. SriLankan Airlines cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

Do I also get my money back for the SriLankan Airlines cancelled a flight due to Covid-19?

If SriLankan Airlines cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If SriLankan Airlines attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Can I Get a SriLankan Airlines Refund?

If you didn't book a flexible, refundable fare and ended up cancelling your own flight, it's likely that you won't be able to get any money back. On the other hand if SriLankan Airlines has cancelled your flight, then you shall have the right to a refund.

How many hours for flight delay to be eligible for SriLankan Airlines compensation?

Actual duration of flight delay shall be minimum of 3 hours, otherwise EU Regulation 261 will not apply. The delay is measured at final destination. You can check your SriLankan Airlines flight eligibility via AirAdvisor site.

How long does it take to get SriLankan Airlines flight delay compensation?

Legal guidelines (EU 261) dictate that compensation for flight delays should be paid out within a month, yet SriLankan Airlines usually takes 2-3 months to process compensation claims. SriLankan Airlines may also attempt to neglect these requests with intend to cause delays, so passengers stop chasing to payments, however AirAdvisor team knows how to enforce your passenger rights.

How to claim Flight Delay Compensation with SriLankan Airlines?

If you're dealing with an airline delay or cancellation, then AirAdvisor is here to assist. Our team of professionals are dedicated to getting the most compensation for our customers and will guide them through each step of the claim process. Reach out today to discover how we can help make sure that your hard-earned money gets back into your pocket!

How much compensation for SriLankan Airlines delayed flight can you get?

If you're flying within 1,500 km of the EU, you can be compensated up to €250 (£205) per passenger. If your flight takes off from and arrives in the EU but exceeds a distance of 1,500 km then passengers are eligible for €400 (£330). For international flights that span between 1,500 km - 3,500km compensation is still at €400 (£330) per person. The maximum amount of €600 (£520) will be provided for those flights exceeding 3, 500km!

How Much Time Do I Have to Make My Claim againt SriLankan Airlines?

It's always a good idea to file a compensation claim against SriLankan Airlines as soon as you can, as the chances of getting reimbursed tend to be higher when done promptly. The time limit for filing a passenger claim is set by local laws of the country of departure and final arrival, and not by EU Regulation 261. One may use 3 years as a general reference, but some countries may have shorter time limits, for example, 1-2 years. UK and Ireland, for example, have a time frame of 6 years. You can check your claim validity on AirAdvisor website.

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What happened with SriLankan Airlines clients

Recent Comments

Sivya (SriLankan Airlines UL 503 Flight cancellation)
May 2, 2024, 9:05 pm

Arrived days after schedules arrival, waited hours for flight to take off from Vienna, Austria - The flight did not take off and had to stay overnight at a hotel. And have numerous health issues.


Anne Sophie from France (SriLankan Airlines UL 563 Denied boarding)
March 27, 2024, 10:39 am

Le vol de Colombo à Paris a eu 2h30 de retard Lorsque nous sommes arrivés, nous étions à l’heure pour l’embarquement prévu initialement à 10h55 pour départ vers bordeaux Lorsque nous nous sommes présentés à la porte d’embarquement, nos cartes ont été refusées Nous avons été informé que Nos billets avaient été modifiés pour un vol à plus de 21 heures sans que nous soyons informés Nous avons dû nous rendre au comptoir d’Air France, et ceci ont finalement réussi à décaler le vol pour midi Il est inadmissible que nous n’ayons pas été tenu informé, et que la modification est été faite sans notre accord Nous souhaitons avoir une indemnisation, malgré le fait que nous soyons arrivés avec moins de deux heures de retard sur place et à destination

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